YT USA Warranty Service - Positive Experience- Mtbr.com
Results 1 to 2 of 2
  1. #1
    mtbr member
    Reputation:
    Join Date
    Dec 2006
    Posts
    10

    YT USA Warranty Service - Positive Experience

    When I was shopping for my 2019 Jeffsy I read some concerning stories about warranty service. My (very limited) warranty experience with YT USA was super positive. I broke my SDG supplied seat during a low speed crash. I am honestly still not exactly sure how I did it. Seat popped right off the rails.

    I emailed YT and sent them a picture. The SAME afternoon I got a reply email that they were sending me a replacement saddle. I received it two days later and was on my way.

    I can't speak to warranty experience with my pricey parts or more significant issues but I was impressed. I have also found them helpful to deal with on the phone for other issues.

    Thanks YT!

  2. #2
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    835
    My Jeffsy arrived with a defective dropped post. I emailed YT and they got back to me within a day. I was hoping they would just ship me a replacement but they referred me to Fox's warranty dept. I sent in my post and Fox repaired and returned, it took about 2 weeks total including shipping both ways, no cost to me. I'm surprised Fox doesn't maintain a replacement fleet they can just swap out quickly for customers with new bikes, because downtime sucks when you have a brand new bike. The repaired post works great and I'm back in business. Communication and service from both YT and Fox was good and timely.

Similar Threads

  1. Intense Warranty Experience - Not so positive
    By duck.farmer in forum Intense
    Replies: 65
    Last Post: 07-18-2018, 03:41 PM
  2. Positive Industry Nine warranty experience
    By marinjp in forum Wheels and Tires
    Replies: 1
    Last Post: 10-10-2016, 03:01 PM
  3. My positive Felt warranty experience
    By High Side in forum Felt
    Replies: 4
    Last Post: 10-18-2012, 05:44 AM
  4. Replies: 44
    Last Post: 10-29-2011, 07:39 AM
  5. Another positive warranty experience
    By Coyote in forum Specialized
    Replies: 6
    Last Post: 01-26-2005, 08:08 AM

Members who have read this thread: 39

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

THE SITE

ABOUT MTBR

VISIT US AT

© Copyright 2019 VerticalScope Inc. All rights reserved.