• 09-01-2018
    jackp510
    Freshly New Jeffsey CF Pro Defective Rear Hub
    Hi All,

    Received my Jeffsey 27 CF Pro today. Unknown to me during installation was that the kit came with a defective rear hub that is missing a spacer on the disk rotor side.


    As a result, when I turned the crank upon completing the install, the rear disk scraped a swath off of the frame and piston mount.


    The frame, rotor damage seems cosmetic / ticky tack but still really super bummed (understandable right?). There might be damage to the disk rotor, not sure since it's hard to eyeball the true-ness of the rotor.


    Bike is definitely not rideable until I get a replacement rear wheel.


    No weekend customer service (prob not Monday cause of Labor Day too) but since YT is direct-to-consumer, I wanted to share and keep the community updated on how their customer service responds to this issue.

    Cheers
    Jack
  • 09-02-2018
    OneTrustMan
    Quote:

    Originally Posted by jackp510 View Post
    Hi All,
    Received my Jeffsey 27 CF Pro today. Unknown to me during installation was that the kit came with a defective rear hub that is missing a spacer on the disk rotor side.


    As a result, when I turned the crank upon completing the install, the rear disk scraped a swath off of the frame and piston mount.


    The frame, rotor damage seems cosmetic / ticky tack but still really super bummed (understandable right?). There might be damage to the disk rotor, not sure since it's hard to eyeball the true-ness of the rotor.


    Bike is definitely not rideable until I get a replacement rear wheel.


    No weekend customer service (prob not Monday cause of Labor Day too) but since YT is direct-to-consumer, I wanted to share and keep the community updated on how their customer service responds to this issue.

    Cheers
    Jack

    Do you mean the end cap?
    Look Inside your shipping box.
    Maybe it came off and is still inside.
  • 09-03-2018
    Blatant
    I donít understand this either. What ďspacerĒ are you talking about? I canít imagine someone would/could install the rear wheel without the hub end cap.
  • 09-03-2018
    jackp510
    Quote:

    Originally Posted by OneTrustMan View Post
    Do you mean the end cap?
    Look Inside your shipping box.
    Maybe it came off and is still inside.

    Yes - end cap. Thanks for clarifying the official part name. Missing the disk side end cap.

    Thought it may have dropped off too. I looked at least 4 times in the box, on the floor, stuck on the bike, but didn't find it.


    Quote:

    Originally Posted by Blatant View Post
    I canít imagine someone would/could install the rear wheel without the hub end cap.

    Yup. That's right. My thoughts exactly.

    ------

    The real bummer part is that the missing end cap caused cosmetic damage to the frame and rear piston mount. Feels like I bought a 2nd outlet Jeffsey at full price (no, I did not even get the price at the current sale promo?!).

    =(

    Again, we'll see how YT resolves tomorrow.
  • 09-05-2018
    burutoo
    What is YT doing for you to help resolve the situation?
  • 09-10-2018
    jackp510
    Update to my new Jeffsey issues. YT was fantastically professional with their customer service to make sure I felt like they took care of me. Thanks YT!
  • 09-10-2018
    burutoo
    Good to hear!
  • 09-10-2018
    ryan_daugherty
    Quote:

    Originally Posted by jackp510 View Post
    Update to my new Jeffsey issues. YT was fantastically professional with their customer service to make sure I felt like they took care of me. Thanks YT!

    I've had 2 separate issues that I needed resolved through YT customer service and they were super quick and professional and resolved both issues quickly.

    I've purchased 2 bikes from them so far.
  • 09-10-2018
    burutoo
    Welp I tried to go for the CF Pro Race but they are sold out of my (and every) size. CF Pro is also out in my size. Oh well, guess I'll go hightower or just wait for the new Jeffsy model to be released...
  • 09-10-2018
    OneTrustMan
    Quote:

    Originally Posted by burutoo View Post
    Welp I tried to go for the CF Pro Race but they are sold out of my (and every) size. CF Pro is also out in my size. Oh well, guess I'll go hightower or just wait for the new Jeffsy model to be released...

    I bet their 2019er models don't have this Shimano e13 crap mix on.
  • 09-10-2018
    burutoo
    Quote:

    Originally Posted by OneTrustMan View Post
    I bet their 2019er models don't have this Shimano e13 crap mix on.

    Yah I bet they go SRAM NX/GX.