Trek Factory Extended "Red Shield" Warranty: Hit or Miss?- Mtbr.com
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  1. #1
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    Trek Factory Extended "Red Shield" Warranty: Hit or Miss?

    Anyone have experience with the Red Shield Extended warranty from Trek? I read over it and saw something that concerns me:

    Under "What is not covered" it states:
    DAMAGE CAUSED BY ACCIDENTS OR ANY IMPACT OR COLLISION WITH ANOTHER
    OBJECT; MISUSE, ABUSIVE USE, THEFT, NEGLECT, VANDALISM, ENVIRONMENTAL
    CONDITIONS (FIRE, FLOOD, CORROSION, DIRT, SAND, WINDSTORM, HAIL,
    EARTHQUAKE OR EXPOSURE TO WEATHER CONDITIONS);

    I mean really? Dirt and Sand?! Didn't we buy these bikes to ride in the dirt and sand? Sounds like a loophole to opt out of covering components on Trek's behalf.

    Anyone have any experience with this plan? Good or Bad?

  2. #2
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    Wink

    Quote Originally Posted by Dickbrown View Post
    Anyone have experience with the Red Shield Extended warranty from Trek? I read over it and saw something that concerns me:

    Under "What is not covered" it states:
    DAMAGE CAUSED BY ACCIDENTS OR ANY IMPACT OR COLLISION WITH ANOTHER
    OBJECT; MISUSE, ABUSIVE USE, THEFT, NEGLECT, VANDALISM, ENVIRONMENTAL
    CONDITIONS (FIRE, FLOOD, CORROSION, DIRT, SAND, WINDSTORM, HAIL,
    EARTHQUAKE OR EXPOSURE TO WEATHER CONDITIONS);

    I mean really? Dirt and Sand?! Didn't we buy these bikes to ride in the dirt and sand? Sounds like a loophole to opt out of covering components on Trek's behalf.

    Anyone have any experience with this plan? Good or Bad?
    It's a great deal though only if you use and you've got a good working relationship with the "head wrench" at your LBS. The LBS makes money from the program when they do the repairs so it's in the interest of the shop to make repairs. I find that bringing in a pizza and 6pack every now and then guarantees great service and reasonable turn around times. The trick is to bring the pizza and beer when it's least expected and not when your dragging in a taco'd wheel and seized seatpost.
    Last edited by RyderX; 02-23-2012 at 08:30 PM.

  3. #3
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    That's actually a great idea. I do the same thing (sort of) for Sushi chef's. I picked up the 3 year warranty anyway because you cant beat the 3 extra years of warranty on the shock alone. Thats the most expensive part on my bike anyway...

  4. #4
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    We have tons of sand around here and I've yet to see a Redshield claim denied for it. RS is a great idea if the bike is $1000+ and you plan to keep it mostly stock.
    Worked at Trek/Fisher dealer 2008-2013. Only a little biased.

  5. #5
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    I talked to my LBS and they said its at the descretion of the bike shop to turn the claim down. Works for me.

  6. #6
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    Red Shield is a great thing unless your rich as **** as buy a new $5000 every other year, they offer both 3 and 5 year plans that are based off the MSRP of the bike. It covers everything but rubber items like tires, brake pads, grips, saddles... etc..........like RyderX said.... have a good relationship with your LBS and they'll take care of you!

    Bike Value 3 year plan 5 year plan

    $0-499 59.00 129.00
    $500-749 99.00 179.00
    $750-999 119.00 209.00
    $1000-1499 139.00 229.00
    $1500-1999 159.00 279.00
    $2000-2499 209.00 359.00
    $2500-6999 259.00 399.00
    $7000-8999 299.00 499.00
    $9000-9999 359.00 699.00
    $10000-up 459.00 799.00

  7. #7
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    The sales guy at my dealer said that customers that have the red shield come in once a year to change out cranks etc. with no question asked.

    I did 2 years for $200.

    I am going to give it a try when the regular warranty runs out.

  8. #8
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    key to redshields is keeping th ebike stock. If you have upgrade-itis, it's not for you.

  9. #9
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    Anyone actually used their redshield warranty yet? I've heard so many things from different wrenches on what is or isn't covered. What about broken spokes/nipples or fork and shock seals?

    Looking at the text on Trek's website it seems like those items would be covered but I've been told otherwise.

  10. #10
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    Red Shield is a great plan. And not just for expensive bikes, the people who will get the most benefit are people who ride a lot. Not having to pay for a chain, cassette, BB, cables etc for 3-5 years is great. Usually a chain and cassette once will more than pay for the plan itself. If you ride a ton and wear out shifters then it is a no brainer. Besides MTBing if you buy a daily comutting bike - BUY RED SHIELD- it will be worth it.

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