hammerhead bikes- Mtbr.com
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  1. #1
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    hammerhead bikes

    I might purchase my Motolite frame from Hammerhead bikes. Does anyone have any experiance with them? Are they reliable? See, I will buy from Europe, so I would like some sort of guarantee before I make my decision.

  2. #2
    Do It Yourself
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    Good job! Go for it...

    I have bought two frames from Charles with no troubles. Charles has been around MTBR for many years and is one of only four dealers listed on the Titus website as an "Online Partner". So go for it. Post pics when you get it.

    http://www.titusti.com/onlinepartners.html
    Long Live Long Rides

  3. #3
    11 is one louder than 10
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    Never had a problem

    Always did right by me.
    "The thing is, Bob, it's not that I'm lazy, it's that I just don't care."

  4. #4
    kmc
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    yep yep

    Bought my Racer X from Charles three years ago...great service, price and always answers my follow up emails. Worth doing business with!

  5. #5
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    Charles is great and has always had the best prices on complete bikes.

    Quote Originally Posted by kovi
    I might purchase my Motolite frame from Hammerhead bikes. Does anyone have any experiance with them? Are they reliable? See, I will buy from Europe, so I would like some sort of guarantee before I make my decision.

  6. #6
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    Thanks for the replies!

  7. #7
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    Quote Originally Posted by kovi
    I might purchase my Motolite frame from Hammerhead bikes. Does anyone have any experiance with them? Are they reliable? See, I will buy from Europe, so I would like some sort of guarantee before I make my decision.
    Overall good service despite minor trouble with our cc companies. I'll have to say that getting bike from US to Europe is really expensive though, first you'll pay 150$ for shipping, then some customs duties and VAT after that. Titus has UK distributor as well but prices haven't been competetive with private imports. I'd recommend getting Fox Fork with your frame, US prices are much lower than here.

    Hmmm, I'm still thinking that maybe I should have chosen _some_ color for my HH100x frame, that polished alu looks bit old after almost three years. It does clean up nicely with wax though.

  8. #8
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    What is exactly a cc company??

  9. #9
    "El Whatever"
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    Quote Originally Posted by kovi
    What is exactly a cc company??
    Credit Card company...
    Check my Site

  10. #10
    post-ride specialist
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    HH are some fine folks, they'll treat ya right. Don't get mad at them if Titus has long leadtimes.

  11. #11
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    I like Charles personally, appreciate his participation in the forum and he is very knowledgeable about frames/components. However, I ran into some issues with my build. From a attention to detail, responsiveness and follow-through standpoint after the purchase of my HH, I found the experience to be a bit lacking.

    Build had a couple wrong parts on it, brakes were leaky out of the box (could have been damaged from shipping), couple minor parts were missing (no update on their status either after a few emails) and it took about 10 weeks get a credit processed. Sent emails, called... occasionally got a response.

    If I'm dropping a few grand at a shop, I expect a bit more from them, especially after they have my money. Having worked for myself for a few years, I can appreciate how hectic things can be. However, when you get down to it, as a customer, that isn't my problem.

  12. #12
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    I highly recommend Hammerhead. Charles is a great guy and I love my Hammerhead 100X - best bike I've ever ridden.

  13. #13
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    Hammerhead Bikes is a great shop and true asset to the riding community, not to mention the locals in Austin. I've bought frames and have had bikes built up by them that flat out perform from day one. Charles is a good guy and you should have a positive experience with Hammerhead Bikes.

  14. #14
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    There are some Austin locals chiming in.

    That's great that you support your LBS. However, you need to remember this guy is located outside Tejas... ie. in a foreign country. Pre and Post sales service is an issue when you can't just stop by the shop.

  15. #15
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    Quote Originally Posted by tazdevl
    There are some Austin locals chiming in.

    That's great that you support your LBS. However, you need to remember this guy is located outside Tejas... ie. in a foreign country. Pre and Post sales service is an issue when you can't just stop by the shop.
    Right, it's really something to consider but it's problem only when something goes really wrong. And one should really think what are reasonable service options from other side of the world.
    Hammerheadbikes is not exactly my LBS either, it's just 5000+ miles away... still happy customer.
    I might be one of easier customers though, I knew the sizes, didn't care about color, used to living in galaxy far far away and my pre/post sales service requirements have been minimal. If the frame would have broken during warranty period I might have expected paying shipping costs to mfgr/hh shop and all minor problems (shock, fork) I have fixed by myself or used more local resources.
    Last edited by markom; 04-22-2006 at 12:53 PM.

  16. #16
    "El Whatever"
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    Quote Originally Posted by tazdevl
    There are some Austin locals chiming in.

    That's great that you support your LBS. However, you need to remember this guy is located outside Tejas... ie. in a foreign country. Pre and Post sales service is an issue when you can't just stop by the shop.
    Well, sometimes what it's far away it's best. If I had to rely on the LBS's around here, I'd be screwed up.

    I prefer to buy from someone that I can pick up the phone or send an e-mail and get my problem solved, no BS. That was not going to happen with LBS' around here.

    See... when you ask for a stick-on cable guide, and the guy behind the counter stares at you like if you would have landed an UFO in front of the shop....
    Check my Site

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