I sent my Turner frame in last week for a warranty issue. Of course, I filed a claim and received an RA before sending it in. However, I haven't heard anything from Turner; not that they received it, how it is being handled, not a timeline when to expect it back, nothing.
I've sent off a few emails inquiring about it, but haven't heard back. I hate to be a nuisance, but would like to get back on the bike and plan a last couple weekends before the summer is over.
Maybe the Turner office is closed for vacation?
What was your warranty experience with Turner, if you've had one?
Warranty experience in the past has been top notch. To be fair, with EuroBike and InterBike going on and other things going on in the background, I think they're probably just out of town - they're a small shop.
David is at EuroBike, along with I-don't-know-how-many-of-his-crew. Greg has always been the warranty guy (to my knowledge) and could very well be traveling with the troop.
I would follow-up with a phone call. I'm sure they left someone at Turner HQ to answer the phone.
Turner warranty is the best in the business!!! I'm sure many will agree. Just show a little patience since yes, several are attending EuroBike which leaves one or two here to help you along with everyone else.
I followed up with a phone call to Turner, and was stuck with only being able to leave a voicemail in various departments. It doesn't seem like anyone is there to answer the phones.
Now I'm worried that my warranty service is going to take an EXTRA long time. I'll be lucky to be back on the trails by October! :-( The repair is estimated to be about 2 weeks from whenever they get around to it. Hence, the "October" timeline.
You can be happy that there is a warranty and that Turner honors it. There are plenty of bike companies that wiggle their way out of warranty coverage, by saying things like the rear half of the frame is not part of the frame etc....
Greg will take care of you in the fastest possible way. That might not be as fast as you can get your cell phone battery replaced, you are just going to have to live with that.
The more alarming question is, why do you only own one bike????????
I received an update today (Friday) from Greg letting me know that my frame was received, and the repairs are progressing. At this time I should get the bike back before October, but well after Labor Day.
I bought my 5spot HL in 2006. One of the main reason going for Turner was the excellent reputation of their customer care. And i loved the build to last ideology.
The choice was right!
I have recently managed to bend my HL seat stays. Emailed Greg and he was still able to find me a replacement after ten years.
Thats it, CS!
Just would like to add few thoughts.
Love is the most beautiful thing in the world.
Riding a bicycle is one of the most beautiful ways to express one`s existence.
No bike should be build to be disposable item.
Great they had a replacement for you.maybe its from the frame trade in program they hav
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