Saw daisycutter thread and decide to right "episode 2" on the subject with regards to what has happened to my fork.
OK so the story goes like this.
Back in March of this year, I got my 2008 Kona Stinky to replace the 2007 one I had that got stolen. At first, i was really excited, because for 08 they had changed the forks from Drop Off Triples to 66 RCV's. When I opened the box up and saw them for the first time, i thought "wow, these look friggen awesome!". Big beefy stanchions, QR axle and single crown versatility. So I put me bike together, set up the forks, and took em out for a ride. All was going well until about 15mins into my ride. CREEK, CRACK, CREEK went the crown as I rode along. Not only that THUNK, THUNK, THUNK went the bushings as a kept on riding. OK at first i thought the creeking was normal and that the forks were bedding in, and so was the bushings caus i had read the notice on Marz website explaining how this was "BUILT IN" to the 08 forks. I Also noticed that it was near impossible to get the axle to click like it should.
1 Month in, the creeking had gotten slighty worse, bushing play was still there and axle was still impossible top get to click and not only that, I also noticed that it wouldnt hold the axle properly. So i go to tighten as per described on the website then next thing
"CRACK!"
The axle internals had shattered.
F^%K, i thought.
So i ring up the shop i bought the bike from, and he called the Australian Marz Importer "Groupe Sportiff" and asked if it would be a warrenty replacement. They said they would have to look at the axle first, but in the mean time, they sent out a new one and would charge me the cost if the shattered one was shown to be my fault. So after 2 week down time from the bike, the new axle gets here, and i run out to install it so i can go for a ride. When i got to install it, what do i notice? They've sent the wrong bloody one.
:madmax:
They had sent me the QR axle for the 55's which has a straight lever unlike the 66's ones which have a bent one. So after waiting another week, the new one gets here and i finally get it to click like it should, however, it still would not hold the wheel tight.
3 months in.
Creeking still the same, but bushing slop has gotten worse.
To add to those problems, i noticed a film of oil around the base of the compression rod's cap on the bottom of the right leg. I take it off, and a large amount of oil spills out. I check the rod and found that if you wiggle the rod, air comes out. So i ring the shop up again and he calls Marz. They say the compression rod has cracked, and needs to be replaced. Im pissed of at this time because it's another 2 weeks without my bike, and also the compression rod failed within 3 months of fork being new. This fork is designed for FRX and DH, and yet it failed under use from a 16 year old who does dirt jumps and max 5 foot drops. Whats your excuse marz? Worn tooling? out of tolerant parts? shotty QC?
5 months in (Present time)
Creeking gotten horribly worse, to the point of which just pedaling will cause the crown to creek. Also bushing slop has gotten worse as well, to the point of which the whole forks feel lose.
Also to add to these problems, when the fork came back from getting the compression rod fixed, the seals now leak oil from around the outside. So after ringing up the shop again and much pleading, The guy says he'll send them to Groupe sportiff to get new bushings, crown stanchion assembly and steerer. Projected turn around, 2 weeks
Well 3 weeks in and i get a call from the guy
Apparently, Groupe Sportiff no longer import or fix the froks anymore. The conversation between shop guy and Marz importer went like this
"Sorry we dont fix the forks anymore, ring these guys up, they'll do it for ya!!"
So the guy rings the new importer, SCV Imports
"Oh sorry, we cant fix em yet, we dont have parts, but we can fix em for ya in 2 months!!"
So guy rings old place and asks can they send the parts to the new place
"Oh Sorry, yes we have the parts, but no, we cant send them to the new place because
(insert F%$King pathetic excuse in here)
So i waited 3 weeks for F%$King nothing, oh, and another week for the forks to get back.
So today the forks arrived today, just as faulty as the day i sent them to get "FIXED"
As im unpacking them, i notice a thin film of oil around the compression valve cap, i take it off and guess what, oil comes out again. I wiggle the rod around;
PISSSSSSSSSSSSS, SPLUTTTTTTTER, PISSSSSSSSSSSSSSSSSSSS
THE COMRPESSION ROD HAS FAILED AND CRACKED AGIAN, WITHIN 2 MONTHS OF GETTING FIXED FOR THE SAME PROBLEM:madmax: :madmax: :madman: :madman:
And because Marzocchi dosent know how to handle their importers, im now stuck with dud forks for another 2 months, because marzoochi cant keep check on there importers. You would think that if Marz head boss and the importers head bosses had any sign of a brain stem., They would tell Groupe Sportiff to keep fixing the forks until the new place was ready to do so, but no i have to wait 2 months to send them to the new people.
THEN I HAVE TO WAIT ANOTHER MONTH TO GET THE ****ING THINGS FIXED, AND FROM WHAT IVE READ AND TALKED TO OTHER PEOPLE WHO HAVE HAD THE SAME PROBLEMS IVE HAD, THE PROBLEMS STILL WONT BE FIXED!
:madmax: MARZOCCHI, YOU NEED TO GET YOU ****ING ACT TOGETHER!:madmax:
You have provided me with a fork that has been plagued with problems since day one, and say that partly the problem is because of worn tooling, wrong casts and deadlines.
In the words of tom
" But again, molds and tooling wears out, new molds have to be made, we choose to change it up sometimes and go for a totally new design (38mm because FOX has 40mm) at that time. Sometimes **** happens."
Oh.......
Ok.......
Say for example if boeing made a part that was faulty due to shotty tooling, and this caused a plane to crash,and people died, do you think they would say "**** happens"
No
Sure, there is a huge diference between a plane and bike fork, but the principle is the same.
Marz, stop telling us that tools and deadlines are to blame, admit its due to **** QC
Also get a grip on your importers so that an entire country is not left without warrenty repairs for 2 months because the parts get here by ship (you would think that they would send them by plane, but no)
Im gonna say it, i miss my old drop off triple's. Yes the DOT's with cheap plastic internals, thin oil, and patheic way to adjust rebound.
Sure people may say they suck compared to 66's but did they have
Bushing Slop?
No...
Creeky crown, stanchion interface?
No...
Leaky seals?
No...
Shattered Axle?
No...
Cracked Compression rods?
No...
Compression rod that cracked again within 2 months of being fixed?
No...
Hell My old rockshox dart 2 was better for FR DH than the 66"s
they have stanchions that are only 28mm wide and are designed for XC, yet i took them of 4 foot drops to flat, trashed them down hill and on jumps and they have never had one single problem at all
Marzocchi, get your act together
Honestly, if there is another problem with these forks, im going straight to Consumer Affairs......
OK so the story goes like this.
Back in March of this year, I got my 2008 Kona Stinky to replace the 2007 one I had that got stolen. At first, i was really excited, because for 08 they had changed the forks from Drop Off Triples to 66 RCV's. When I opened the box up and saw them for the first time, i thought "wow, these look friggen awesome!". Big beefy stanchions, QR axle and single crown versatility. So I put me bike together, set up the forks, and took em out for a ride. All was going well until about 15mins into my ride. CREEK, CRACK, CREEK went the crown as I rode along. Not only that THUNK, THUNK, THUNK went the bushings as a kept on riding. OK at first i thought the creeking was normal and that the forks were bedding in, and so was the bushings caus i had read the notice on Marz website explaining how this was "BUILT IN" to the 08 forks. I Also noticed that it was near impossible to get the axle to click like it should.
1 Month in, the creeking had gotten slighty worse, bushing play was still there and axle was still impossible top get to click and not only that, I also noticed that it wouldnt hold the axle properly. So i go to tighten as per described on the website then next thing
"CRACK!"
The axle internals had shattered.
F^%K, i thought.
So i ring up the shop i bought the bike from, and he called the Australian Marz Importer "Groupe Sportiff" and asked if it would be a warrenty replacement. They said they would have to look at the axle first, but in the mean time, they sent out a new one and would charge me the cost if the shattered one was shown to be my fault. So after 2 week down time from the bike, the new axle gets here, and i run out to install it so i can go for a ride. When i got to install it, what do i notice? They've sent the wrong bloody one.
:madmax:
They had sent me the QR axle for the 55's which has a straight lever unlike the 66's ones which have a bent one. So after waiting another week, the new one gets here and i finally get it to click like it should, however, it still would not hold the wheel tight.
3 months in.
Creeking still the same, but bushing slop has gotten worse.
To add to those problems, i noticed a film of oil around the base of the compression rod's cap on the bottom of the right leg. I take it off, and a large amount of oil spills out. I check the rod and found that if you wiggle the rod, air comes out. So i ring the shop up again and he calls Marz. They say the compression rod has cracked, and needs to be replaced. Im pissed of at this time because it's another 2 weeks without my bike, and also the compression rod failed within 3 months of fork being new. This fork is designed for FRX and DH, and yet it failed under use from a 16 year old who does dirt jumps and max 5 foot drops. Whats your excuse marz? Worn tooling? out of tolerant parts? shotty QC?
5 months in (Present time)
Creeking gotten horribly worse, to the point of which just pedaling will cause the crown to creek. Also bushing slop has gotten worse as well, to the point of which the whole forks feel lose.
Also to add to these problems, when the fork came back from getting the compression rod fixed, the seals now leak oil from around the outside. So after ringing up the shop again and much pleading, The guy says he'll send them to Groupe sportiff to get new bushings, crown stanchion assembly and steerer. Projected turn around, 2 weeks
Well 3 weeks in and i get a call from the guy
Apparently, Groupe Sportiff no longer import or fix the froks anymore. The conversation between shop guy and Marz importer went like this
"Sorry we dont fix the forks anymore, ring these guys up, they'll do it for ya!!"
So the guy rings the new importer, SCV Imports
"Oh sorry, we cant fix em yet, we dont have parts, but we can fix em for ya in 2 months!!"
So guy rings old place and asks can they send the parts to the new place
"Oh Sorry, yes we have the parts, but no, we cant send them to the new place because
(insert F%$King pathetic excuse in here)
So i waited 3 weeks for F%$King nothing, oh, and another week for the forks to get back.
So today the forks arrived today, just as faulty as the day i sent them to get "FIXED"
As im unpacking them, i notice a thin film of oil around the compression valve cap, i take it off and guess what, oil comes out again. I wiggle the rod around;
PISSSSSSSSSSSSS, SPLUTTTTTTTER, PISSSSSSSSSSSSSSSSSSSS
THE COMRPESSION ROD HAS FAILED AND CRACKED AGIAN, WITHIN 2 MONTHS OF GETTING FIXED FOR THE SAME PROBLEM:madmax: :madmax: :madman: :madman:
And because Marzocchi dosent know how to handle their importers, im now stuck with dud forks for another 2 months, because marzoochi cant keep check on there importers. You would think that if Marz head boss and the importers head bosses had any sign of a brain stem., They would tell Groupe Sportiff to keep fixing the forks until the new place was ready to do so, but no i have to wait 2 months to send them to the new people.
THEN I HAVE TO WAIT ANOTHER MONTH TO GET THE ****ING THINGS FIXED, AND FROM WHAT IVE READ AND TALKED TO OTHER PEOPLE WHO HAVE HAD THE SAME PROBLEMS IVE HAD, THE PROBLEMS STILL WONT BE FIXED!
:madmax: MARZOCCHI, YOU NEED TO GET YOU ****ING ACT TOGETHER!:madmax:
You have provided me with a fork that has been plagued with problems since day one, and say that partly the problem is because of worn tooling, wrong casts and deadlines.
In the words of tom
" But again, molds and tooling wears out, new molds have to be made, we choose to change it up sometimes and go for a totally new design (38mm because FOX has 40mm) at that time. Sometimes **** happens."
Oh.......
Ok.......
Say for example if boeing made a part that was faulty due to shotty tooling, and this caused a plane to crash,and people died, do you think they would say "**** happens"
No
Sure, there is a huge diference between a plane and bike fork, but the principle is the same.
Marz, stop telling us that tools and deadlines are to blame, admit its due to **** QC
Also get a grip on your importers so that an entire country is not left without warrenty repairs for 2 months because the parts get here by ship (you would think that they would send them by plane, but no)
Im gonna say it, i miss my old drop off triple's. Yes the DOT's with cheap plastic internals, thin oil, and patheic way to adjust rebound.
Sure people may say they suck compared to 66's but did they have
Bushing Slop?
No...
Creeky crown, stanchion interface?
No...
Leaky seals?
No...
Shattered Axle?
No...
Cracked Compression rods?
No...
Compression rod that cracked again within 2 months of being fixed?
No...
Hell My old rockshox dart 2 was better for FR DH than the 66"s
they have stanchions that are only 28mm wide and are designed for XC, yet i took them of 4 foot drops to flat, trashed them down hill and on jumps and they have never had one single problem at all
Marzocchi, get your act together
Honestly, if there is another problem with these forks, im going straight to Consumer Affairs......