After a ton of research and scouring the web for hours many days in a row I finally found basically my dream bike that was actually in my budget.
It was a demo bike but seemed to be in great shape and has been maintained professionally. The bike shop was located literally halfway across the country so there was no way to see it in person.
I contacted the shop and after a few emails and pictures back and forth, gave them my credit card and purchased it.
All that new bike excitement began to disappear as I was ordering parts to have delivered the same time the bike was scheduled to show up. It seems the model year listed on the shops website was a year newer than the one I've paid for and am receiving.
I think I am a fair person and generally dont get too bent out of shape over things, but what sucks is the geo changed (For the better) between the bike im receiving and the model year listed on the ad.
Its still a good deal on the bike, but there's no option to send back for a different one as it was a demo and was the only one left.
Am I wrong to feel I kinda got screwed (I dont believe it was intentional by the bike shop) by the ad description being incorrect?
What would you do if you didn't recieve what you thought you were buying (For a lot of money), but there's no clear, simple resolution.
Thanks for the advice!
That's BS...you said you spoke with them directly, they sent pictures, then sent a DIFFERENT bike? If you have the pictures and emails you hold the evidence that they didn't send you the bike that was agreed upon. Intentional or not they should take the bike back.
I want to be on your side, but this is the part l have a problem with. If the two years are substantially different, you should have realized something was off by the pictures and I think you bear most of the fault for not catching their mistake. If they are not substantially different, it shouldn't really matter that the model year is one year older than you thought. The only real issue that would put me fully on your side is that if the two model years appear exactly the same but something that can't be seen in photos is substantially inferior on the bike you received. I can't imagine what that would be.
I would discuss the issue with the seller and maybe you can negotiate a partial refund.
Going off the OP, the major difference is geo. That be really hard to pick up a difference in just pictures.
OP, pretty cut and dry here. Call the shop Tuesday and tell them they can refund you for the bike or you'll be calling your CC company and filing a claim with them.
After a ton of research and scouring the web for hours many days in a row I finally found basically my dream bike that was actually in my budget.
It was a demo bike but seemed to be in great shape and has been maintained professionally. The bike shop was located literally halfway across the country so there was no way to see it in person.
I contacted the shop and after a few emails and pictures back and forth, gave them my credit card and purchased it.
Just to be clear, I wouldn’t be a dick or give them an ultimatum. Call them, tell them what happened, why your upset and ask them what they’re willing to do about it. If you don’t get results you’re happy with, then inform them you’ll be going to your CC co.
To be clear, they sent accurate photos of the right bike, but as someone posted earlier, the geo changes would be difficult to tell in photos. The newer model (The one it was listed as) is slacker and longer.. and being right between a M frame and a L frame, the added length was nice to see as its a medium. Also the newer model is able to run a coil shock and the previous one isn't. Im about 20 minutes from a chair lift bike park and that part was a nice bonus.
The only give away I maybe should have caught was the accent colors on the frame.. they apparently dont use the same accent color on version 1 and version 2 (Which is how I ended up figuring it out before receiving the bike anyway).
Def want to give the bike shop an opportunity to work something out. Was just looking for confirmation that I wasn't being over dramatic and getting clouded by new bike excitement and them bummed out that it wasn't what I had read about.
The shop will have or can order the model they said they were shipping you.
They made an offer and you accepted.
That's what they should do.
They buy at a good discount. They were still making money at the price they sold you the demo bike.
They can make the same amount on the model they offered you even if it's not a demo.
No difference to them financially.
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