My Cane Creek DB Inline experience...- Mtbr.com
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  1. #1
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    My Cane Creek DB Inline experience...

    I'm new to MTBR but it was suggested I post this here for more visibility and maybe some more feedback...

    In August 2014 I bought a Specialized Enduro Expert Carbon 650b with the Cane Creek DB Inline, RockShox Pike, SRAM X01 etc ... the bike is excellent, by far the best thing I've ever ridden. My LBS set me up on the bike with the correct sag etc and for the first week or so I didn't touch the DB Inline tune settings or even use the Climb Switch. I wanted to get a feel for the bike first before I started playing around with HSC, LSC, HSR & LSR. After another week or two, I had the DB Inline dialed-in to my riding style, local trail conditions etc and was very happy with the performance.

    A short time later the DB Inline started "chirping" on the compression stroke, no other way to describe it really other than a short, sharp, high-pitched sound nearly every time the shock compressed. The performance of the shock changed, not necessarily in a bad way but it was now different and I found myself changing the tune again. I knew the DB Inline moved more oil through the chambers than most other shocks so I didn't know if the chirping sound was normal or not but I obviously had a feeling that something wasn't quite right. The sound the shock made every time I went to compress into a jump or hop over a log bugged me more than it should have. I tried a bunch of different tune settings / air-pressures, pulled the air can off to check it and suss out the volume spacers (1 large one installed) and other than dropping the air volume right down to an impractical psi, the chirping persisted.

    I spoke with my LBS where I purchased the bike and while they're an awesome bunch of guys, they weren't able to provide any real solution to the problem so in the end I contacted Cane Creek direct. I have to say, CC's customer service was exceptional. They asked for a short video of the shock making the chirping sound so I sent a video of me just bouncing up and down on the bike in my back yard while my wife filmed it. I received a response within a few hours advising that they agreed something wasn't right and that they would send me a new shock. I'm in Australia but I had the new replacement shock in my hands in 6 days which was pretty impressive. I kept hold of the original DB Inline but with the intention of sending the original back after I was happy that the replacement shock was all good and that the chirping was not normal behaviour.

    I installed the new shock and have been riding it without issue since early/mid October. I had a thought in the back of my mind that the first DB Inline changed after I started using the Climb Switch so I deliberately didn't use it on the new replacement shock. I found a balanced tune where I didn't have too much pedal-bob but where the shock was still plush and I really didn't feel like I was missing anything by not using the Climb Switch.

    Fast forward to two nights ago and I used the Climb Switch on the replacement shock for the first time while going for a quick ride around my neighbourhood, almost immediately after I turned it back off, the shock was different. The LSR seemed to be ramped right up, pedal-bob was now really noticeable and the sound of the oil flowing through the shock was more pronounced. I put the bike away and didn't think too much more of it until I hit the trails today and noticed that the replacement shock was now "chirping" on the compression stroke again.

    I'm at a loss as to what the chirping sound is and how/why or if it is actually related to using the Climb Switch. From reading CC's doco on the DB Inline, flicking the Climb Switch lever on simply increases the amount of LSC to make it a bit stiffer while riding up hill.

    I've spent a fair bit of time on Cane Creek's "The Lounge" amongst other forums and while I've read about the DB Inline's reliability issues, I've only come across one other rider who had a similar experience with the DB Inline "chirping". He didn't post much info so I couldn't really get anything from his issue.

    Anyway, not really sure what I was hoping to get out of this post other than to share my experience ... maybe if other DB Inline riders could reply if they've had any issues or anything similar to the chirping and what they've done, if anything, to resolve it?

    Thanks for reading...

  2. #2
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    Thanks for the detailed post....I'm thinking of getting an inline as well. This is the first time I've read about this problem. Hopefully it's just a small percentage.

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    Quote Originally Posted by canuck_tacoma View Post
    Thanks for the detailed post....I'm thinking of getting an inline as well. This is the first time I've read about this problem. Hopefully it's just a small percentage.
    I've now come across two others who have had the same or similar problem. One of those sent his DB Inline back to Cane Creek and they advised that there was a small leak between the air and nitrogen chambers.

    I also came across a guy from a suspension shop who advised that they've been servicing all their DB Inline shocks out of the box before they sell them because they've seen a few with main air seal problems.

    I still believe this is the best shock I've ridden and if it wasn't for the excellent customer service I've had from Cane Creek, I would have moved on to a different shock by now.
    Last edited by Free_Thee; 01-12-2015 at 04:17 AM.

  4. #4
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    I wonder if the climb switch is causing it to suck air into the damping oil. Like the Fox's do!
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  5. #5
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    Quote Originally Posted by Dougal View Post
    I wonder if the climb switch is causing it to suck air into the damping oil. Like the Fox's do!
    Have you seen this a few times Dougal? In your opinion is it a design or assembly problem? Any other info you can share?

    Thanks!

  6. #6
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    Quote Originally Posted by Free_Thee View Post
    Have you seen this a few times Dougal? In your opinion is it a design or assembly problem? Any other info you can share?

    Thanks!
    I haven't seen that problem in a cane creek or had to work on one yet. But it's a big problem with the fox shocks. In the Fox's it can be mitigated by running higher IFP pressure.
    This does have some downsides though, specifically higher seal drag and it adds to the spring rate.
    Owner of www.shockcraft.co.nz, Mech Engineer, Tuner, Manitou, Motorex, Vorsprung EPTC, SKF, Enduro
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  7. #7
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    My Cane Creek DB Inline experience...

    Same thing happened to my DBInline, new one is on the way atm, hopefully this doesn't happen again.

  8. #8
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    Quote Originally Posted by ridonkulus View Post
    Same thing happened to my DBInline, new one is on the way atm, hopefully this doesn't happen again.
    Specialized bike? I've read that the yoke mount is hard on shocks?

  9. #9
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    My Cane Creek DB Inline experience...

    Nope, purchased aftermarket for my Norco sight.

  10. #10
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    Quote Originally Posted by ridonkulus View Post
    Nope, purchased aftermarket for my Norco sight.
    What's your feeling? Would you wait awhile to see if they have some kinks to iron out? Or is it as good as people say?

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    My Cane Creek DB Inline experience...

    It's as good as people say, I think they were getting pushed out a little too fast with how much demand they had. Kinda same oversight as the sticker issues.

  12. #12
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    Thanks.

  13. #13
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    Add me to the list, but a different issue. I have a "step" in the first third of travel with no damping in that range. Already have a replacement and will keep everyone updated on durability.

  14. #14
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    Quote Originally Posted by Salespunk View Post
    Add me to the list, but a different issue. I have a "step" in the first third of travel with no damping in that range. Already have a replacement and will keep everyone updated on durability.
    Is this on your mojo hd3? One of the reasons I ordered a Bos Kirk.

  15. #15
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    My Cane Creek DB Inline experience...

    Quote Originally Posted by aappling72 View Post
    Is this on your mojo hd3? One of the reasons I ordered a Bos Kirk.
    Yes on my HD3. Hasn't really affected my riding since it is right at the sag point. Maybe it is a new feature with position sensitive damping!

  16. #16
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    My Cane Creek DB Inline experience...

    How long has it taken you guys to get your replacements, email said mine was shipping the 6th.

  17. #17
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    Following...

  18. #18
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    My Cane Creek DB Inline experience...

    Just got email from cane creek saying they are building shocks to order so lead time is 2+ weeks out before they ship the shocks.

  19. #19
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    Knock wood my DB Inline is performing well. After some "dialing in" it seems worth every penny. It is new (mfg/assembled within the last 2 months) so maybe the issue(s) have been resolved?

  20. #20
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    i've had the same problem - chirping, mainly when climb switch is on. I'm in Australia and they sent me a new shock (arrived today) without too many questions asked. Service has been great.

  21. #21
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    CC customer service IS exceptional. Unfortunately, many of us are finding that out directly as we're utilizing that great service. IMO, if you're riding a newer Cane Creek shock, you better have a backup shock if you ride a lot.

    After utilizing their warranty service three or four times in 2014 on a DBA-CS, I will no longer run a shock that can't be self-serviced or LBS serviced.

  22. #22
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    Mine is chirping too and I believe it begun when using the climb switch. I can't feel any difference in performance yet though, but there is a small amount of oil leaking out from the area with the adjustment screws, so something is definitely not right.

    Here is where I occasionally see a drop of oil. Could be coming from the scews above.

    My Cane Creek DB Inline experience...-dsc00998.jpg


    I just sent a mail to CC. Let's hope there is a cure for this since I really like the shock.

  23. #23
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    Just got my CCDB Inline for mounting on a demo Enduro29. We'll see how it goes. We service a lot of suspension but Cane Creek won't open us up for full service. I think the guys do a great job at Suspension Experts so if I'm too busy to do my own work on this sucker, I'll happily send it down to them. 100hrs on air can/damper for service is great though.

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  24. #24
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    I got a new 2015 Enduro29 frame with inline, after one ride the shock developed the "stuck down" problem where the shock is sucked down and wont extend back up. Apparently it has something to do with the negative air valve. I've been dealing with Specialized for warranty which has been a nightmare, six weeks now without the shock due to it being sent to the wrong place first. The shock is also the batch with the mislabelled adjuster. New shock is finally on the way from Specialized, it'll be interesting to see if this is from a new batch or just one they had in stock.

    i will say the Specialized offered me a RS Monarch Plus RC3 as an option instead of the inline but i decided to give the inline another try as i really want this shock for its performance and tunning options.

  25. #25
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    Should've taken the Monarch. I ran one on my E29 S-Works and it was awesome.

  26. #26
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    Quote Originally Posted by Blatant View Post
    Should've taken the Monarch. I ran one on my E29 S-Works and it was awesome.
    Win^^^^

  27. #27
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    Update: I contacted Crane Creek and after some questions they sent me a new one under warranty. Now I'm also sure the shock is totally blown, because I tried it again and there is zero damping. Just bounces like mad and oil is dripping out onto the frame. The chirping sound is also worse than ever.

    So, if you're having trouble with CC products, it seems like a good idea to contact them directly instead of dealing with the bike manufacturer. Excellent service!

  28. #28
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    I got my Inline two weeks ago and three rides deep, air in the damper. I'm not talking about three epic, amazing backwoods rides but rather three local bs shakedown rides. I never touched the CS lever and ran the recommended LS/HS C/D settings at recommended settings.

    I'll call those guys Tuesday but I'm not excited about having to deal with this on a brand new shock. The Fox inline CTD rear shocks do this all the time too but I had higher hopes for the Inline. I only wish CC would set me up as a service center so I could ease the sting to my customers when there are damper issues.

    We'll see how it goes on Tuesday. I'm all but certain to just bolt up a Monarch Plus and move on with my life...

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  29. #29
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    Update: Cane Creek says the zero-damping top-out feel that I shouldn't feel is normal. And despite getting full travel, I should run more sag. I should also air it down, cycle it to recharge the negative spring, air it back up and see if it's still there. And it's still there.

    No thank you. Off it comes and back to the distributor.

    There are so many things on bikes that I can't detect, why can't this be one of them! This is such a great shock on paper. It should be perfect for my riding style on this bike.

    Oh well.

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  30. #30
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    I had the DB Inline on the HD3. Shock was amazing for about the first 10 rides or so. Then it started to not feel as plush. I thought maybe I just became accustomed to it and didn't think much of it. I rode a pretty buffed out trail one day and accidently left the CS on for about 3 or 4 miles. Turned it off and all seemed normal. The next ride was at the trail by my house and it is really chunky. All of the sudden it felt odd, like a shock feels with loose or worn hardware. The first 1/3 of the travel was notchy and didn't appear to have dampening for compression or rebound in this part of the stroke. I rode it out and it started chirping a bit intermittently. I contacted Cane Creek, service was great. Hearing these stories I decided to pay 140 and upgrade to a DB Air CS. It took a few days for them to build and it is on its way currently. Now that it seems that it may be related to the CS, I don't know if I'll have to balls to use it again. Its prime riding season right now and I'm going to WA and BC for 2 weeks this summer. I don't want a shock blowing out on me up there. If this one doesn't work out I'll sell the next one and get a Monarch plus. Ill update on the Air CS.

  31. #31
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    So I am really tempted/interested in the DBinline for my Mach 4 that should be arriving in May but I am concerned with these reliability issues. How common are issues with this shock and are the causes known? Are these design issues or just quality control failure issues? Are these complaints the overall normal experience of most or is this a case of only seeing the negative experiences posted from a small group compared to the overall user group? I would like to see a poll of positive experience vs negative experience to see how prevalent the issues are.

  32. #32
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    I've been riding mine since March and I've had no problems so far. I did get some black grease marks after the first couple of rides but it has stopped now, and it wasn't excessive so I wasn't concerned about it. Mine didn't come with the bike, I bough it new off ebay and put it on the frame I'm riding now.

  33. #33
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    Quote Originally Posted by rehammer81 View Post
    Are these complaints the overall normal experience of most or is this a case of only seeing the negative experiences posted from a small group compared to the overall user group? I would like to see a poll of positive experience vs negative experience to see how prevalent the issues are.
    as usual, only the unhappy people speak up. there are tons and tons of db inline users that have zero problems with them, so they don't bother coming onto forums and talking about them.

    i think the cane creek stuff gets more scrutiny because it's supposed to be so amazing, so people are more disappointed when they break than when, say, a fox shock breaks (which of course happens all the time as well)

    i put one on my trance and it's been working perfectly since i got it ~8 months ago. i'm not happy about how expensive the 100hour service is, but it seems worth it for the tuneability of this shock

  34. #34
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    Quote Originally Posted by rehammer81 View Post
    So I am really tempted/interested in the DBinline for my Mach 4 that should be arriving in May but I am concerned with these reliability issues. How common are issues with this shock and are the causes known? Are these design issues or just quality control failure issues? Are these complaints the overall normal experience of most or is this a case of only seeing the negative experiences posted from a small group compared to the overall user group? I would like to see a poll of positive experience vs negative experience to see how prevalent the issues are.
    Like many others, I'm very happy with the DB Inline on my HD3.

    Something that I did prior to ordering mine, was to contact Cane Creek and a couple of the service centers. I spoke to them about any issues that they were seeing and servicing the shock as it aged. Everyone was very forthcoming and helpful...

    Tech Center | Suspension | Service Centers

  35. #35
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    How user serviceable are they? (Seal replacement and air sleeve maintenance). The early QC related failures were down to improper quad seal installation which makes me think it's easy to get it wrong...

  36. #36
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    Quote Originally Posted by xeren View Post
    i'm not happy about how expensive the 100hour service is, but it seems worth it for the tuneability of this shock

    So um...how much??

  37. #37
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    Quote Originally Posted by zepper View Post
    So um...how much??
    so, i called cane creek directly because the place nearest me still wasn't certified to do the service for the inline (despite being listed as a CC authorized service center). right now, my only option is to send it back to cane creek for the 100 hour service, which they said was $120-150. it sounds like they don't even know yet, since they're still getting ready to do service - maybe because the shock is still pretty new, but i would have to imagine some people have already put twice the 100 service interval on this shock

    the timing for 100 hours on my shock would be right at the start of lift served riding season, so i asked if i would be doing damage to the shock by going a little more than 100 hours, and they said no, it wouldn't damage it, but i may see degraded performance as the oil breaks down/gets contaminated.

    take that last info with a grain of salt, as I got the feeling I was talking to one of their less knowledgeable CSR's. i would love to hear from someone else who has spoken to CC to see if the info is accurate according to other CSR's

  38. #38
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    Quote Originally Posted by Haggis View Post
    How user serviceable are they? (Seal replacement and air sleeve maintenance). The early QC related failures were down to improper quad seal installation which makes me think it's easy to get it wrong...

    oh, and the 100 hour service is the damper service. they also mentioned that there is a 50 hour service for the air sleeve. I asked if I could do that service myself, since i had no problem removing the air sleeve to add air can volume spacers, and they said there was a second, internal air spring that needed service too, so i couldn't do it myself.

    again, this was all from the less knowledgeable sounding CSR, so i would love to hear what others have heard. it's a really good thing i love this shock so much, because the service is an expensive pain.

  39. #39
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    Quote Originally Posted by xeren View Post
    oh, and the 100 hour service is the damper service. they also mentioned that there is a 50 hour service for the air sleeve. I asked if I could do that service myself, since i had no problem removing the air sleeve to add air can volume spacers, and they said there was a second, internal air spring that needed service too, so i couldn't do it myself.

    again, this was all from the less knowledgeable sounding CSR, so i would love to hear what others have heard. it's a really good thing i love this shock so much, because the service is an expensive pain.
    Yikes....50 hrs thats like every 5-7 weeks for me. Thats a bummer I was hoping the basic service would be more user friendly. When my fox shock goes bad I can reseal it/change the oil in about 15 minutes for about $15. Thanks for the info. Keep us updated if you talk to a better CSR.

  40. #40
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    It is not only the unhappy people that are posting. Most people do not realize that their shock has issues, they just get used to it. Both of my Inline's have gone bad in less than 25 hours of riding and both in the same way. There is a step in the damping right at the sag point. I have also checked other rider's bikes as I have come across them and 90% also have the step, but the riders just thought that was the way it is supposed to be. One failure here and there I can understand, but this is very widespread.

  41. #41
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    Quote Originally Posted by Salespunk View Post
    It is not only the unhappy people that are posting. Most people do not realize that their shock has issues, they just get used to it. Both of my Inline's have gone bad in less than 25 hours of riding and both in the same way. There is a step in the damping right at the sag point. I have also checked other rider's bikes as I have come across them and 90% also have the step, but the riders just thought that was the way it is supposed to be. One failure here and there I can understand, but this is very widespread.
    You make a valid point. So what else besides the "step" are the symptoms that we should be watchful of? Some have had leaks or excessive chirping from the shock, but those seems pretty straightforward signs that something is wrong.

  42. #42
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    I'm contemplating an HD3. Is the inline iffy enough that I should think Fox? Save a little weight and could get it tuned at the first major service...

    Maybe Monarch Plus?

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    normal according to CC

    Quote Originally Posted by Salespunk View Post
    It is not only the unhappy people that are posting. Most people do not realize that their shock has issues, they just get used to it. Both of my Inline's have gone bad in less than 25 hours of riding and both in the same way. There is a step in the damping right at the sag point. I have also checked other rider's bikes as I have come across them and 90% also have the step, but the riders just thought that was the way it is supposed to be. One failure here and there I can understand, but this is very widespread.

  44. #44
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    Quote Originally Posted by Markiel View Post
    I'm contemplating an HD3. Is the inline iffy enough that I should think Fox? Save a little weight and could get it tuned at the first major service...

    Maybe Monarch Plus?
    I have the HD3 with the inline and I've been out of a shock now for 3 weeks in prime riding season. I got the "step" in the damping and chirping as others described. I asked to upgrade to the DB Air CS, and they obliged for 130 bucks. They sent me the first replacement in about 3 or 4 days plus 3 days of shipping time, and it wasn't the right eyelet size for the HD3. So that one is sitting in my garage waiting on another one to be built that I ordered last Tuesday. The CSR Erich was really nice and helpful, upgraded me to 2 day shipping, but i'm getting frustrated waiting on this "build time" because they didn't send me the right shock for my bike. So I would go with a Fox or Monarch over the inline unless you want to pay the extra for the DB Air CS. The shock felt wonderful when it worked, but I've never had a rear Fox shock just break down on me so I'm not super happy right now.

  45. #45
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    Quote Originally Posted by POAH View Post
    normal according to CC
    So, please elaborate. Do you think the notchiness and chirping is normal, and okay as well, or do you disagree with Cane Creek?
    ****

  46. #46
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    mine has that 10 mm funny bit at the start with the negative spring equalisation but the shock works as it should. if it starts making a chirping noise I'd be sending it back for warranty inspection

  47. #47
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    I sent Cane Creek a video of the loud squishing noise on rebound that my 500 mile old DB Inline has and they're sending me a replacement as soon as they get one built. I'm uncertain of the long term reliability of the shock, but they're excellent customer service has me confident that if I run into another issue they will take care of me.

  48. #48
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    It's great that their CS is so good but it sucks to be sending your top of the line shock in for service/replacement constantly. If I talk myself into trying one I will definitely keep my OEM shock as a spare.

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    Mine is going in for the same replacement now as well.

    Are the Inlines that they have been sending out still doing this? Or have they solved whatever the issue was?

  50. #50
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    My 6 month old inline is not holding air. How are you all doing the warranty? I emailed them last week and still no word, do I have to go through a LBS?

  51. #51
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    Quote Originally Posted by Ratt View Post
    My 6 month old inline is not holding air. How are you all doing the warranty? I emailed them last week and still no word, do I have to go through a LBS?
    I mailed then direct and after sending a photo of my serial they are going to send a new shock, took about 2 days from first mail to getting a resolution, although I am having to wiat couple of weeks to get one shipped to the uk

  52. #52
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    Quote Originally Posted by Ratt View Post
    My 6 month old inline is not holding air. How are you all doing the warranty? I emailed them last week and still no word, do I have to go through a LBS?
    give them a call, their reps seem to be pretty helpful

  53. #53
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    My Cane Creek DB Inline experience...

    Quote Originally Posted by POAH View Post
    mine has that 10 mm funny bit at the start with the negative spring equalisation but the shock works as it should. if it starts making a chirping noise I'd be sending it back for warranty inspection
    How does this affect setting sag? The initial centimeter is really soft, correct?
    SAG for my shock is 13 mm.

    My shock did not have the notchiness that it has now and Cane Creek says it is normal. I think if you put enough air pressure to get your desired SAG that you'll have more pressure in the shock then your body weight which is not what the manual says.


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  54. #54
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    Add me to the club. My DB Inline is about a month old and after a pretty rough ride yesterday, things aren't right. Felt like something was loose in my rear suspension. Took it to the LBS and the guys there were knowledgable about the Inline. They said the dampening was shot. The 4 adjustment screws were doing nothing. I guess I'm calling CC tomorrow.

    For those that have gotten new shocks, does CC send you a replacement first? My bike is still rideable so I'd like to keep using it until a replacement arrives. Hope they don't need my shock first!


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  55. #55
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    Yes, they sent me a shock right away and gave me a box with shipping to ship the other one back.


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  56. #56
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    Sweet!


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  57. #57
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    As everyone has said, CC customer service is awesome. I talked to them today and it sounds like they're sending me a new shock. Hopefully this is a one-time deal...

  58. #58
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    I've just had the Cane Squeak chirping issue on my DB Inline that is a couple of months old. Sent it off to TF Tuned and they've said the rubber membrane (bladder) had got inverted. They've replaced my membrane with a newer version that should prevent this. Sounds like a design fault that has now been rectified. Have to rate TF Tuned on their excellent service and extremely quick turnaround times. Here's to a quiet ride this weekend!

  59. #59
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    Yes, chirping noise comes from an underfilled shock, this should not be an issue on new-ish shocks since the factory bleed procedure has been refined. Inline shocks leaving the factory (now) will come with a pre-domed bladder, which should completely eliminate the probability of underfilling the shock.

  60. #60
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    My Inline just started making the occasional chirping noise. Will be calling Cane Creek for possibly a second warranty shock.

  61. #61
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    I started getting the same chirp. New shock is on it's way. CC customer service is top notch. Things happen. They make it right and I'm not without my bike for 2 weeks. That is a win in my book.

  62. #62
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    I blew out the DB Inline on the 5th ride on my '15 Specialized Enduro 29 Expert a few weeks ago. Oil spewed out of the two HS ports and covered my frame/bottom bracket in oil. The manufacture date on the bike is 06/15/2014 so the shock is one of the first ones with the reversed HSR tuning label (low serial number).

    Spesh sent me a DBAir CS as a warranty replacement and CC is sending me another Inline that will be here in a couple of days. Both customer service experiences have been great but one has to stay and one has to go back.

    The question is, which shock do y'all think I should go with? Another try with a new and recent Inline or go with the DBAir CS?

  63. #63
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    All this just makes me glad I've stuck with RS. Works out the box, once tweaked stays tweaked. Almost no fiddle factor. My experience has been the more settings, the higher chance of failure. Not to say RS is perfect, cuz my Reverb acted up after 2 years. Figured it was just due for overhaul but they sent my LBS a brand new one. After 6 mos. of hard riding it's good as new. My Pike is a year old and still buttery. My DebonAir is going on 6 months and wow, I love its responsiveness for all diff kinds of riding. I have the new Fox 2016 34 on my M429c and so far it's a keeper, but I'm keeping my fingers crossed re durability.
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  64. #64
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    no issue with sag -

    Quote Originally Posted by MTBMILES View Post
    How does this affect setting sag? The initial centimeter is really soft, correct?
    SAG for my shock is 13 mm.

    My shock did not have the notchiness that it has now and Cane Creek says it is normal. I think if you put enough air pressure to get your desired SAG that you'll have more pressure in the shock then your body weight which is not what the manual says.


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  65. #65
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    Quote Originally Posted by pktrain View Post
    I blew out the DB Inline on the 5th ride on my '15 Specialized Enduro 29 Expert a few weeks ago. Oil spewed out of the two HS ports and covered my frame/bottom bracket in oil. The manufacture date on the bike is 06/15/2014 so the shock is one of the first ones with the reversed HSR tuning label (low serial number).

    Spesh sent me a DBAir CS as a warranty replacement and CC is sending me another Inline that will be here in a couple of days. Both customer service experiences have been great but one has to stay and one has to go back.

    The question is, which shock do y'all think I should go with? Another try with a new and recent Inline or go with the DBAir CS?
    That's too bad. I think the in-line is probably just not the right shock for our bikes, despite the fact that it came with a fox ctd evo, which was also not an appropriate shock. There's the damping issue with the evo, but from a use-standpoint, it's just not suited to longer DHs and more aggressive riding. IMO, something with decent air and oil capacity is needed, like a Monarch +, CCDB Air, Fox Float X, Float X2, BOS Void, etc...These all give exceptional tuning capability, plus enough oil that the damping shouldn't take a hit on an extended DH or with successive hits. The E29 needs a pretty aggressive shock IMO, which doesn't have to be a coil, as there are some pretty good air shocks on the market these days.
    "It's only when you stand over it, you know, when you physically stand over the bike, that then you say 'hey, I don't have much stand over height', you know"-T. Ellsworth

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  66. #66
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    I am dealing with what appears to be the same issue. Canecreek has been very helpful in sending me new shocks, but at week 3 of owning the my Enduro 650b Expert I just sent in to replace my inline for the 3rd time (this will be shock #4). I have opted to upgrade to the DBair CS as the Inline just cannot live up to what the rest of the bike is designed to do, but they won't have that shock in for 3 or so weeks, so they are sending me an Inline to hold me over till then. At this point, I really just want to put a Monarch Plus on it and BE DONE WITH IT. Maybe I will get lucky and specialized will hook it up.
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  67. #67
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    Got the "step" after the third ride on new frame.. Sent the shock away.... Sigh, talk about a buzzkill.

  68. #68
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    I want to try this shock but I'm scared to. Several guys in the area are riding them with no issues but.....

  69. #69
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    My shock was rebuilt, and sent back overnight. Superbly quick service. They an excellent performing shock. Just hope it lasts this time.

  70. #70
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    Guys

    I asked this question on Banshee forum but in fact it's about Inline .

    I'm newbie in CC community and was wondering what are the 2 holes between LSC and HSC

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  71. #71
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    High and low speed rebound, hsr/lsr


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  72. #72
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    Quote Originally Posted by MTBMILES View Post
    High and low speed rebound, hsr/lsr


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    Unfortunately seems i don't catch:

    I was wondering # 3 and 4 (no screw inside)

    To my eyes:
    1 HSC
    2 LSC
    5 LSR
    6 HSR

    My Cane Creek DB Inline experience...-3_1.jpg

  73. #73
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    3 is bleed port (DO NOT OPEN) and 4 is where the bleed port cover snaps in (which seems you are missing).

  74. #74
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    My Cane Creek DB Inline experience...

    Pictures are worth 1000 words :-) It looks like you have your answer.

  75. #75
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    What mean "bleed port cover snaps" ?

    Is that something i can adjust or play with or something where i should find some screw, cover and forget ?


    Quote Originally Posted by tacubaya View Post
    3 is bleed port (DO NOT OPEN) and 4 is where the bleed port cover snaps in (which seems you are missing).

  76. #76
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    There is a cover that covers the bleed port screw. It clips into place to hide the bleed port screw and stop people messing with that screw.

  77. #77
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    Rick

    I'm almost calm right now as it seems that i miss cosmetical think without impact on my susp quality.

    Do You know maybe if such a cover can be bought separately or maybe it's better to find some similar in garage ?


    Quote Originally Posted by Rick Draper View Post
    There is a cover that covers the bleed port screw. It clips into place to hide the bleed port screw and stop people messing with that screw.

  78. #78
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    Call Cane Creek they have great service.


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  79. #79
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    I hope I won't have any bad luck writing a good review about mine.

    Mine came with my new bike -Sight carbon- and I sent it to NSDynamics in Australia through work for a complete check after I've heard mixed opinions about some reliability issues. From what I've understood a quad o-ring was fitted the wrong way on quite a few and Spesh suspension design was -or still is- too agressive for the seals of this shock.

    I only weight 155 so I'm kinda average joe when it comes to suspension setup. I set up mine according to CC online charts adding only a bit of plushness to worn the o-rings of the air can. Lucky me the terrain is super rough in the south of France, in a different way than what you can find in BC, but the ART suspension of my Norco works so well with the DB-Inline.

    I really like the idea of having a shock without any specific factory settings. It's great because after you have a good understanding of how the shock and the different options perform you can have such a different setup. It's like having two bikes or more in one.

    I doubt I'm the only one out there pleased by his DB Inline -for now-.

  80. #80
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    Well two months into my cc Inline on my HD3 and it makes a fair bit of noise and I can't slow down either lsr or hsr, adjusters have no effect.
    I contacted cc and am getting a warranty repair/replacement depending on what they can or can't do.

    So I'm bummed that I have to send the shock in for repair but so far I'm fine with the customer service, crap happens. If it dies again though I'll move to an X2.

  81. #81
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    I ordered my CC DB Inline last November and rode it in the winter then on a trip to NZL and Australia on my 2012 TallboyC (100 mm travel). Have ridden it all summer and have been very pleased with it. It's plush and supple yet absorbs bigger hits and provides a great platform for peddling and preloading for hops and launches.

    No noises or other complaints; the step at the 1 cm / sag level is normal, from all I have read and experienced. Just sent it away for service (in Canada) so will see what a year's worth of riding costs soon. :-)
    Santa Cruz Tallboy - lovin' the full squish 29'r!

  82. #82
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    I'm at 11 months and 800 miles on my 2015 Spec Enduro Expert 650b. I ride it hard on very brutal trails and bike parks. I've had typical hard-use issues with many of the components including bb replacement, multiple pads & rotors, blown fork seals and rattling nearly every bolt lose.

    The dB Inline was highly touted in online tester reviews before I purchased the bike and was on my list of must-have components. I am particular with all my settings and took a month of riding to truly setup this shock. It has been perfect until this morning at the trailhead when I discovered it in the "lock-down" position.

    I have messages off to both my LBS and CC. My Inline is under warranty at both locations. What I'm interested to see is which option, Cane Creek or Specialized, will be able to get me riding again the quickest.

    Anyone else out there go through this process recently have any sage words of advice?

  83. #83
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    Quote Originally Posted by Ringtail View Post
    I'm at 11 months and 800 miles on my 2015 Spec Enduro Expert 650b. I ride it hard on very brutal trails and bike parks. I've had typical hard-use issues with many of the components including bb replacement, multiple pads & rotors, blown fork seals and rattling nearly every bolt lose.

    The dB Inline was highly touted in online tester reviews before I purchased the bike and was on my list of must-have components. I am particular with all my settings and took a month of riding to truly setup this shock. It has been perfect until this morning at the trailhead when I discovered it in the "lock-down" position.

    I have messages off to both my LBS and CC. My Inline is under warranty at both locations. What I'm interested to see is which option, Cane Creek or Specialized, will be able to get me riding again the quickest.

    Anyone else out there go through this process recently have any sage words of advice?
    I suspect Cane Creek will take care of you very quickly.

  84. #84
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    just put the 3rd inline on my enduro 650. truly incredible ride when it's functioning properly. hopefully 3rd time is a charm and will will last.

  85. #85
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    Bought a used bike that came with a broken DBInline and a functioning Float EVOL. I rode the EVOL for a while and sent the Inline in for service. Just got the Inline back from service two weeks ago. SUCH a good shock, even compared to the Float EVOL. I took it up the most technical trail around my area and it just climbed like a goat the whole time. Definitely the best air shock i've ever been on.

  86. #86
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    Guys.
    As far as i hear/read inline has some factory/zero issues.
    As newbie to inline can you write or led me to the thread where people share the symptoms of incorrect behaviour?

  87. #87
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    Quote Originally Posted by Placek View Post
    Guys.
    As far as i hear/read inline has some factory/zero issues.
    As newbie to inline can you write or led me to the thread where people share the symptoms of incorrect behaviour?
    Sure, its right here

  88. #88
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    Quote Originally Posted by Placek View Post
    Unfortunately seems i don't catch:

    I was wondering # 3 and 4 (no screw inside)

    To my eyes:
    1 HSC
    2 LSC
    5 LSR
    6 HSR

    Click image for larger version. 

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    Is that an early one or a later one? Mine does not have the holes or additional screw. Just wondering which one I have.

    For what it's worth, mine has the "dead spot" as well. The suspension behaves better when I use that as the zero point. It's obviously not possible to run an additional 10mm of sag but 5mm extra helps a lot. It seems as if there's no damping, whether compression or rebound in that area. Otherwise mine has been flawless though I'm beginning to wonder about the effectiveness of the rebound damping.
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  89. #89
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    Cane Creek customer support!

    Quote Originally Posted by CWnSWCO View Post
    I suspect Cane Creek will take care of you very quickly.
    You nailed it! Within 8 hours of reaching out to them I received 2 emails, a rma invoice and a phone call. My replacement shock is enroute and arriving free-of-charge one week later.

    I'll be keeping my fingers crossed that this one lasts...

  90. #90
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    Anyone can place the video with recorded noises?
    Would be much better ?

  91. #91
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    Quote Originally Posted by Placek View Post
    Anyone can place the video with recorded noises?
    Would be much better ?
    https://www.youtube.com/watch?v=81Fc6vj2f5A

    https://www.youtube.com/watch?v=cPohUPGTHTk

  92. #92
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    Quote Originally Posted by BuickGN View Post
    Is that an early one or a later one? Mine does not have the holes or additional screw. Just wondering which one I have.
    Yes it does, they are just hidden to stop people messing with them and damaging the shock.

  93. #93
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    I've made some testing

    What You think? :
    https://www.youtube.com/watch?v=F9rVHO49K0s

  94. #94
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    Placek: That's normal. But if you compare it to the two I linked, those are worse than yours.

  95. #95
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    Agree they're worse - especially second one.
    Still such a 'breathing' is normal?

  96. #96
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    Quote Originally Posted by Placek View Post
    Agree they're worse - especially second one.
    Still such a 'breathing' is normal?
    Yes it's the air piston passing the air transfer port and the noise is the lube on each squelching.

  97. #97
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    All,

    I'm looking for some advice....

    I have what appears to be an early run of the DB inline on my Ibis HD3 which came in March of this year and I think I'm developing some problems. My question is: Does an aerated DB Inline have a very noticeable "swishing" sound (like air in fluid) at first then get quiet as the shock is cycled a few times? I did have a chirping noise early on, but that gave way to a "swishing" noise as if there's air in the damping fluid. To be clear the shock is holding air and the damping adjustments seem to be working.

    Should I contact CC and see if this is a warranty issue??

    Regards,

    EndUser
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  98. #98
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    Swishing noise is quite normal. A noticeable 'step' during compression, often accompanied with a loss of damping, is not normal.

  99. #99
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    Guys

    I’m in long proces of adjusting my CC Inline. STarted with base settings from web and wanted to truerly understand theory standing behing all this shortcuts and extend it with real life examples.

    So i started with SAG by turning all adjusters couter clockwise and achieved sweet spot

    Now is the hard part.

    First part of adjusting is important because this is 80% of my trails – so rooooty, long, very smooth pedalling sessions ocassionally tracking downhill (once again downhill with small rocks, no drops or jumps).
    For above (massive amount of shakes hitting my back and trying to change my line) - should i play with HSC/HSR or LSC/LSR considering also i need to support my speed by pedalling ?

    When You help me to decide with above please add how You start that
    Ex. This would be LSC/LSR and best would be to start with LSC set to 0 and play with LSR.

  100. #100
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    This is not a tuning thread

  101. #101
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    Thanks Haggis.

    This "swishing" noise is relatively new and very audible in the first few cycles of the shock. Then it stops under repeated cycling. Sounds like air in the system that get emulsified in the damping fluid. It does this after any static resting. It was quiet when new where only "normal" fluid movement could be heard. It develop a chirping sound which eventually stopped and then started the noise I'm describing now.

    Anyway, I sent CC a note explaining my noise in addition to my serial number and told them the shock was still holding air pressure and the dampers seemed to be working. They replied back that I qualified for a warranty re-build and got a call tag and RA number. They didn't specifically tell me I have a problem, but did confirm I do have an early run of the shock which I gather from this thread are prone to issues.

    I really appreciate forums like this.... good transparent discussion about issues with our equipment. I might not have known any different.

    Finally, a big shout out to the CC guy's for standing behind your product and doing the right thing.

    Regards,

    EndUser
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  102. #102
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    So I sent my noisy Inline to the local service center (under warranty) and it came back a week later all good. Hoping to get a first ride on it tomorrow, but the noise during compression\rebound is about 10-20% of what it was a there's no gurgling sound anymore, just swishing if that makes sense. Bouncing on the bike I can feel the rebound is now working properly as well.
    Hoping this is the last issue with my Inline but I was taken care of very well. Cane Creek offered to have me ship it to them for servicing but it was faster using the local shop.

  103. #103
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    Thanks. Yes, my the shock is making a really audible noise like air in damping fluid... not a normal sounding "swishing" like when it was new.

    I finally got time to package up my shock and get it to CC for the warranty repair/rebuild. I have little doubt they'll fix it and I'll report back when I can get another chance to ride it.

    To end on a positive; I've been a recreational MTB enthusiast since 1985 and the DBInline is the most transformative rear shock I've used to date. I can't imagine going back to anything less.

    Regards,

    EndUser
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  104. #104
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    Whats the consensus here...?

    Improving product - Quality is getting better as production increase?

    Or

    Is this part fragile and not suitable for the market?
    Todd :thumbsup:

  105. #105
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    I'm having similar issues. Love the shock, so controlled in all situations... when it works.

    So far I'm on my 3rd shock. First was DOA, second blew up on a climb - started chirping and making the swishing noise, current shock is making swishing noises and damping isn't as controlled. Bike is a Kona Process 153 which uses a yoke to drive the shock. Perhaps that's an issue?

    I'm willing to get the shock rebuilt and give the Inline one more shot, but I'm a little nervous about how reliable it is. As mentioned, the shock is killer when it works. Totally blows the stock Monarch RT out of the water, but I am having a few reliability issues. This shock is like crack, now that I've used it I need to have it haha.

    Want to reiterate though, CC's customer service is AWESOME! The shipped me two replacement shocks to get me up and riding without any downtime and I'm about to test their rebuilding service.

  106. #106
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    Seems like Cane Creek is using paying customers to handle their testing regime.

    You guys are pretty loyal to hang in thru this amount of repair and fuss.
    Todd :thumbsup:

  107. #107
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    Quote Originally Posted by -Todd- View Post
    Seems like Cane Creek is using paying customers to handle their testing regime.

    You guys are pretty loyal to hang in thru this amount of repair and fuss.
    Looking at the most common problem, I don't think they're using customers for testing. It sounds like the vast majority are due to the bladder whether it's undercharged or a bad design which it sounds like it is. They have the new bladders now. It's worth it to swap it for a warranty shock,'they're that good.

    Luckily mine has been flawless other than the dead spot in the first couple mm of travel, more on that later but they say it's normal.

    These shocks obviously do not like side loads. It might be because of the thin wall design where fluid runs through the stanction or whatever you want to call the shiny shaft part. I like it because it gives fluid a place to exchange heat to the outside world. It's not buried within the the shock where it has to rely on mass, higher fluid volume to not overheat. Mine is extremely consistent on my 14 miles and near 7,000' descent at my 240lb weight. The Inline actually cools the fluid pretty well. Mine gets noticeably warm only on the shaft with just a short downhill run. That's a good thing that it's transferring heat. The body is always ambient and it probably helps the spring rate from rising due to heating the air while you're losing rebound damping as the fluid heats up. The downside is it sounds like the wall thickness is a little too thin for some designs that side load the shock.

    Back to the dead spot.... I've begun setting my sag with the end of the dead spot as the zero point. It means a few more mm of sag but it has transformed how it performs, especially rebound control. Luckily for me I'm using a 57mm stroke over the stock 52mm so I have a little extra to play with.

    All in all its a great shock that solves separate high and low speed damping problems along with cooling problems without relying on a reservoir and you always have a custom tune available without sending it off. I think it's unique and it fits my needs well. I like the 2016 FIT4 damper I just installed in my fork for the same reason, it has a huge range of adjustment, nearly eliminating the need for a custom tune but that's a different thread. I'm done rambling. Just wanted to say it's good enough for me that I would not consider jumping ship if mine were to screw up once or twice.

    I totally understand it and hate it when manufacturers use the customer base to refine their design and there are some that blatantly do that but I don't get that feeling with CC.
    '08 Hardrock HRXC
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  108. #108
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    Guys - simple qyestion - does DBA face same issues ?

  109. #109
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    Dunno. Try starting a DBA experiences thread?

  110. #110
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    Tried to seach similar thread reg ccdba but no success. Will you help?

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    Hooray, I too have a failure of a DB Inline. The first few millimeters of travel have zero damping after two rides on the new shock.

    Edit: apparently this is normal
    Last edited by boomslang64; 10-09-2015 at 12:21 PM.

  112. #112
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    Quote Originally Posted by boomslang64 View Post
    Hooray, I too have a failure of a DB Inline. The first few millimeters of travel have zero damping after two rides on the new shock.
    That's normal ;-)


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  113. #113
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    What model bike?
    Quote Originally Posted by boomslang64 View Post
    Hooray, I too have a failure of a DB Inline. The first few millimeters of travel have zero damping after two rides on the new shock.

  114. #114
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    I have both an Inline and DB Air for my E29 and think they both work much better than the Monarch Debonair I also tried. The Inline has made a tiny bit of noise since I got it but never faded. Now after 3-4 months it's failed and I'll see what Cane Creek says. It would be nice to not have to own two.
    2 wheels

  115. #115
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    SO You say only the Inline has an issue ?
    Can You also compare both ?

    Quote Originally Posted by artnshel View Post
    I have both an Inline and DB Air for my E29 and think they both work much better than the Monarch Debonair I also tried. The Inline has made a tiny bit of noise since I got it but never faded. Now after 3-4 months it's failed and I'll see what Cane Creek says. It would be nice to not have to own two.

  116. #116
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    Just noticed this thread. I've had my DB Inline for a year and 1 month. Mine is on a '13 Specialized Enduro Carbon (26"). They did not make the shock to fit the 26" Enduro, only the 29 and 27.5, so I had to get one of their service centers to order the shock and change the stroke length. Dirt Labs in Boulder, Colorado did it and did not even charge labor to do it. There is an internal mechanism that regulates stroke length and apparently it's just a matter of opening up the shock and adjusting it - no changes of any parts is required. Anyway, the shock has been awesome, and much better than the Fox Float that was originally on the bike. I used it at the downhill parks at Keystone, Winter Park, and two different trips to Angelfire, as well as a lot of other trail and all mountain riding and I have no complaints. I have used the climb switch fairly often in the mountains and frequently adjust the compression/rebounds settings depending on where I'm riding. Can't even guess how many hours I have on it to this point. Sometimes I ride 8 to 10 hours plus per week, other weeks not near as much if I'm busy or weather prohibits, but I have done plenty of hard riding on the bike over the last year. I know this post does not help the people that have had problems and it may even seem off topic. But as some previous posters have mentioned, usually you don't hear from people that have good experiences with products, so just thought I would mention that I'm am completely satisfied with the shock and I think it's a great fit for my bike and the type of riding I do. It's way beyond the recommended service interval at this point, but since I've had no problems with it, I haven't bothered to send it off for service - now that I'm thinking about this though, I guess I probably should at some point. I do hate having to send something out for service instead of being able to do it myself though. If anyone has done their own service on theirs, please post with details/how to information.

  117. #117
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    I got the DB Air used and it needed to be rebuilt so I had Dirt Labs do it in. I really liked it and wanted to save weight so I got the Inline. For some reason the DB Air has faded a few times where the Inline never has. I also like something about the ride of with the climb switch more on the Air. It's tough to compare actual function between them because I can't seem to get them to feel identical. I did feel like I nailed the set up on the Inline and then a few days later wasn't as happy. Not sure if the damping was failing slowly or it was me.

    So bottom line I can't tell you which to get but other than the failure I like both and would be happy with either.
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  118. #118
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    Quote Originally Posted by artnshel View Post
    I have both an Inline and DB Air for my E29 and think they both work much better than the Monarch Debonair I also tried. The Inline has made a tiny bit of noise since I got it but never faded. Now after 3-4 months it's failed and I'll see what Cane Creek says. It would be nice to not have to own two.
    Cane Creek said they would take care of it. I'm satisfied.
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  119. #119
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    Quote Originally Posted by MTBMILES View Post
    That's normal ;-)


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    I might have made that the shock is defective decision too soon. I gave Cane Creek a call, and apparently it's normal. They say the feel comes from the equalizing of the positive and negative air chambers. I guess I'll ride and keep an eye on it.

  120. #120
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    Quote Originally Posted by boomslang64 View Post
    I might have made that the shock is defective decision too soon. I gave Cane Creek a call, and apparently it's normal. They say the feel comes from the equalizing of the positive and negative air chambers. I guess I'll ride and keep an eye on it.
    One thing that helped me was to use the point where the damping kicked in as my zero point. In other words, I added more sag and it seemed to help a lot, keeping me out of the no damping zone more. You don't have to set it completely out of the no damping zone but a little more sag can help.
    '08 Hardrock HRXC
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  121. #121
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    I got a used 2015 Enduro w/ the DB Inline. I'm 190 lbs so I inflated the shock to 190 psi and seems to be the appropriate amount of sag, until I get 3-5 miles into the trail. After some time my pedals start hitting the ground and I notice that I'm nearly bottoming out the shock. I thought it was an air leak, but the pressure remained at 190 psi. I'm new to the Full Suss so I'm not hip on all the settings and tweaks. Is my shock F#cked or are my settings off?

  122. #122
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    Quote Originally Posted by Pjerm View Post
    I got a used 2015 Enduro w/ the DB Inline. I'm 190 lbs so I inflated the shock to 190 psi and seems to be the appropriate amount of sag, until I get 3-5 miles into the trail. After some time my pedals start hitting the ground and I notice that I'm nearly bottoming out the shock. I thought it was an air leak, but the pressure remained at 190 psi. I'm new to the Full Suss so I'm not hip on all the settings and tweaks. Is my shock F#cked or are my settings off?
    Nice bike. Lift the rear wheel off the ground and let all the air out of the shock. If it sucks close and you cant pull it open without a lot of force its "stuck down". You need an air can service, Cane creek are not enduser serviceable and you need to send it in. Not sure if they will charge you if you are the second owner. Tell us what they say.

  123. #123
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    Quote Originally Posted by PJerm View Post
    I got a used 2015 Enduro w/ the DB Inline. I'm 190 lbs so I inflated the shock to 190 psi and seems to be the appropriate amount of sag, until I get 3-5 miles into the trail. After some time my pedals start hitting the ground and I notice that I'm nearly bottoming out the shock. I thought it was an air leak, but the pressure remained at 190 psi. I'm new to the Full Suss so I'm not hip on all the settings and tweaks. Is my shock F#cked or are my settings off?

    Quote Originally Posted by Ratt View Post
    Nice bike. Lift the rear wheel off the ground and let all the air out of the shock. If it sucks close and you cant pull it open without a lot of force its "stuck down". You need an air can service, Cane creek are not enduser serviceable and you need to send it in. Not sure if they will charge you if you are the second owner. Tell us what they say.
    I have a '13 Enduro 26". I assume yours is a 27.5. One thing to consider with Specialized is they aim for low bottom brackets on their bikes - it's one of the things they are known for as well as short chainstays and some other things. It's not unusual to get a pedal strike on a high root or rock if the rear suspension is active as you are pedaling over some rough stuff. But if you really are striking the pedal on the ground then something is definitely off. If the shock is "sticking down" like Ratt said, then obviously that's a problem. If not, you should check sag on both shock and fork and make sure the sag % is not too high, if so add more air to both/either that needs it. Also check your compression settings - especially high speed compression. You might want to dial it up because if it's too low that would also cause the suspension to compress more than it should (check low speed rebound too). It's possible that the compression/rebounds settings are way off on the shock. Check the field tuning guide and follow what it tells you to do to set the shock up right, after you make sure it's not "sticking down" or defective in any other way of course. https://www.canecreek.com/resources/...fg_english.pdf

  124. #124
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    From CC Service:
    "Unfortunately it sounds like your air spring needs a rebuild. What is happening is the negative chamber is equalizing and causing the shock to stick down. Eventually it will stay stuck down. We can do a service on the shock here. A full rebuild (damper and air spring) runs about $150. We can do just the air spring service."


    Thoughts???

  125. #125
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    Quote Originally Posted by Pjerm View Post
    From CC Service:
    "Unfortunately it sounds like your air spring needs a rebuild. What is happening is the negative chamber is equalizing and causing the shock to stick down. Eventually it will stay stuck down. We can do a service on the shock here. A full rebuild (damper and air spring) runs about $150. We can do just the air spring service."


    Thoughts???
    Send it in or have my LBS give it a go first.

  126. #126
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    Send it in
    Quote Originally Posted by Pjerm View Post
    Send it in or have my LBS give it a go first.

  127. #127
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    UPDATE: I got my shock turned around in a reasonable 10 days.

    I have one of the “early” versions of this shock (circa Dec14 to Feb15) and I’m not sure what they replaced. My invoice doesn’t go into any detail other than it states “in house rebuilt parts.”

    So, I remounted the shock to my HD3 and it works just great. I took it for short ride this weekend and the swishing / air in damping fluid noise is totally gone. All compression and rebound adjustments seem to be working and the shock feels exceptionally smooth and behaves brilliantly. In fact, it feels better now than it did new so I do think there was an issue with my shock unquestionably.

    I put my settings back to where I had them before it was repaired and the shock feels very, very different. So much so, I will have to start again from the factory recommended settings.

    Again, this is such a great piece of equipment. Wow. I hope it functions without any problems until the routine service is due. I know there are other products out there that might be great also, but I really don’t like the idea of running bigger shock with a piggy back reservoir. The Inline concept (with no extra reservoir) is a good one for those of us on the XC side of the spectrum and I hope CC keeps improving this shock and keeps it in its lineup.

    So, another satisfied customer. Thanks to CC for supporting your products. Good karma goes a long way in this industry….

    Regards,

    EndUser
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  128. #128
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    Quote Originally Posted by Pjerm View Post
    From CC Service:
    "Unfortunately it sounds like your air spring needs a rebuild. What is happening is the negative chamber is equalizing and causing the shock to stick down. Eventually it will stay stuck down. We can do a service on the shock here. A full rebuild (damper and air spring) runs about $150. We can do just the air spring service."


    Thoughts???
    It's a great shock when it's working, and $150 is a lot cheaper than buying a comparable shock.

  129. #129
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    Well that is true, but not at 150.00 per yr. It would really be useful if CC put out a vid for users to service there own shocks. Those that can do, those that can't send it in. Other companies post service vids. ps. love my inline, just sayin!

  130. #130
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    Quote Originally Posted by Tim22 View Post
    Well that is true, but not at 150.00 per yr. It would really be useful if CC put out a vid for users to service there own shocks. Those that can do, those that can't send it in. Other companies post service vids. ps. love my inline, just sayin!
    I know. I've had mine for a little over a year and it feels good - my policy is don't fix it if it's not broke (especially since I would have to send it to them for service). When/if it needs to be serviced I will try to do it myself. I saved this link a while ago - haven't really looked much into it yet because I haven't needed it, but maybe it's similar to the inline.

    http://forums.mtbr.com/shocks-suspen...ce-942272.html

    Note that there is a lot of useful info in the response posts to the post in the above link, such as this link, which again is for DB Air but probably still useful reference for doing an inline: http://service.specialized.com/asc/C...ek-Service.pdf

  131. #131
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    I got mine 14 months ago. I had the squishing issue I think 4 months in. Called CC and they sent me a new shock and I returned the old in the pre-paid box they sent. No hassles.

    Shock has been flawless ever since. It's by far the best shock I've ever owned, mainly because I can set up the shock any way I want. I basically set it up as loose as possible, with just barely enough damping to control any bad habits.

  132. #132
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    Quote Originally Posted by Pjerm View Post
    From CC Service:
    "Unfortunately it sounds like your air spring needs a rebuild. What is happening is the negative chamber is equalizing and causing the shock to stick down. Eventually it will stay stuck down. We can do a service on the shock here. A full rebuild (damper and air spring) runs about $150. We can do just the air spring service."


    Thoughts???
    If you got a "stuck down" shock I'd just get a $90 'air can' service. Really, unless your LBS is a factory authorized service center its not a good idea to let them monkey with it, unlike a Fox you need is a specialized tool to get the air can off and then you need a shaft clamp to get the head off. You can search for a local service center on the Cane Creek site. I saw Garageworks listed, he does a great job with Fox shox, I'd imagine he's good with CC also. Or just send to the factory.

  133. #133
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    I had an inline as well. Amazing shock, but I'm riding a little too hard for it and had a few issues with mine (bike parks, etc).

    CC has a $180 (+shipping) service to trade up to a full DB Air CS. For some of you that are looking at the $150 rebuild, it would be worth to do the upgrade. Especially if you're riding/racing in bike parks.

    -Tom

  134. #134
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    My inline went also on service.
    After initial overview of culture of work which posted here
    CC wasn't sure and i recorded 2 more:
    https://www.youtube.com/watch?v=DvrwN61gCFo
    and
    https://www.youtube.com/watch?v=5ToR6HYxXjs

    Above convinced CC that something is wrong. ALso my LBS suspected issues.
    At the moment it's being serviced and i'm waiting for diagnose and decision.

  135. #135
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    I picked up these 3 Inlines for a bargain price as they all have damping issues.

    I had a pretty good idea what would be wrong due to the bike they came off. 2 were sent off straight away for service and I have kept the other one to make up some tooling and strip down myself.

    Tonight I removed the air can off it and it is as expected, half the damping oil was in the air can and the shaft is badly scored.



    Once the tooling has been made up for me I will send it in for a service and a new shaft as well.

  136. #136
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    Scoring due to side-loading? Ex Specialized Enduro?
    What tooling are you having made? Shaft clamps?

  137. #137
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    how did you get the aircan off? make a tool?

  138. #138
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    So. Did any of you get these problems resolved long term? I had my inline back from service after I experienced nonexistent damping and now it makes a swishing noise. Not a loud one mind you. But it's there and it wasn't before... After reading through this topic I am not sure I should stick with this shock. I don't want to chase a dragon, I just want to ride my bike. I am happy to swap it for a db air cs of cc offers or even pay the difference for a coil cs if it's not much heavier.

  139. #139
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    Guys.
    Stupid question.
    How is that 180$upgrade relized.
    Shall i just say 'my Inline' dosn't work as expected or maybe there is some more serious procedure?

  140. #140
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    Quote Originally Posted by luxaltera View Post
    So. Did any of you get these problems resolved long term? I had my inline back from service after I experienced nonexistent damping and now it makes a swishing noise. Not a loud one mind you. But it's there and it wasn't before... After reading through this topic I am not sure I should stick with this shock. I don't want to chase a dragon, I just want to ride my bike. I am happy to swap it for a db air cs of cc offers or even pay the difference for a coil cs if it's not much heavier.
    Mines been absolutely fine since it had its initial rebuild. Swishing noise is normal.

  141. #141
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    My Cane Creek DB Inline experience...

    Yeah after the repair it lasted not even 10miles of calm trail before leaking lots of red oil out of the top membrane cover... Back to the service it goes. Piece of crap...

  142. #142
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    Quote Originally Posted by Placek View Post
    Guys.
    Stupid question.
    How is that 180$upgrade relized.
    Shall i just say 'my Inline' dosn't work as expected or maybe there is some more serious procedure?
    My Inline started losing air after a ride. Pumped up to 170 psi, down to 90 psi in the morning. Contacted CC warrenty and spoke to Erick. Payed the extra $185.00 for an upgrade to DB Air CS, Had my LBS take off the old shock and CC had the new one shipped before getting the old one back. Very easy process with minimal downtime. CC has great customer service !

  143. #143
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    Mine started squeaking a few weeks ago , Have contacted CC, but so far no explanation given or where I can take it to be repaired, will put my Fox back on and just write this off as a bad experience and a terrible purchase. (not in the US)

    https://youtu.be/C4-tIw1PoNc

  144. #144
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    Well my inline really is defective this time. It makes a knocking sound / feel on the rebound stroke.

  145. #145
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    Decided to hold off on sending it in based off the squishy noise; Cane Creek didn't seem too worried, nor did my LBS who is Cane Creek dealer and had the same bike and shock. Rides pretty awesome, think I have it just about dialed in!

  146. #146
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    I did the same thing. Had the squishy and kind of gritty sound when cycling it through it's travel. Spoke with CC and they didn't seem too concerned and told me to keep riding and trying to dial it in. After more riding and tuning effort I realized it didn't seem like changes were having much effect. Finally I opened LSR wide open and tested. Then closed it down completely and tested. To me I couldn't perceive any difference in dampening. CC said to send it in and they will check it out and rebuild it. While I wish it wasn't necessary I can't complain about the customer service. They have taken care of me so far. Hope the new shock is awesome when I get it back.

  147. #147
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    I can agree reg CS of CC.
    After initial investigation my Inline was serviced (some shims were also added) as CC has changed their prod line and latest models are better tested and tuned a bit compared to first models.

    After service the adjust screws started to have an effect during the ride but squish sound was still there.
    Moreover sound was niticeable on both Compression and Rebound.
    Finally we agreed with LBS to have it replaced.
    As Inline left some scratch on product family i decided to go with DBA-hopefully it will improove.

  148. #148
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    Wish I could claim that CC customer service is good. I've called, left voice messages, and emailed twice, even Tweeted to them, simply asking what I need to do to send my DB Inline in for service/rebuild (authorization # needed, etc.) NOTHING. No response. Complete radio silence. Not cool to sell a $500 product then completely ignore repeated requests for help.

  149. #149
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    Not my experience. I simply sent an email explaining my situation. Got a response email the next day with an RA# and notification that a paid UPS shipping label would be emailed to me shortly. Got that and shipped my shock off.

  150. #150
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    ^Exactly what I was expecting. Hence my dissatisfaction.
    Never underestimate an old man with a mountain bike.

  151. #151
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    Quote Originally Posted by rehammer81 View Post
    I did the same thing. Had the squishy and kind of gritty sound when cycling it through it's travel. Spoke with CC and they didn't seem too concerned and told me to keep riding and trying to dial it in. After more riding and tuning effort I realized it didn't seem like changes were having much effect. Finally I opened LSR wide open and tested. Then closed it down completely and tested. To me I couldn't perceive any difference in dampening. CC said to send it in and they will check it out and rebuild it. While I wish it wasn't necessary I can't complain about the customer service. They have taken care of me so far. Hope the new shock is awesome when I get it back.
    I'll keep an eye on it. Still makes me a little nervous, but as long as it rides well I can live with the noise. Adjustments still seem to work, hopefully the continue to do so haha

  152. #152
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    Quote Originally Posted by MattMay View Post
    Wish I could claim that CC customer service is good. I've called, left voice messages, and emailed twice, even Tweeted to them, simply asking what I need to do to send my DB Inline in for service/rebuild (authorization # needed, etc.) NOTHING. No response. Complete radio silence. Not cool to sell a $500 product then completely ignore repeated requests for help.
    Was this over Thanksgiving holiday? I've contacted them numerous times over the past year and always got prompt email responses or someone picked up the phone.

    Just got my inline back after the 100 hr service - they turned it around back to me the same day they got it. I can give you the email of one of their CS reps if you need it
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  153. #153
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    Cane Creek's customer service has always been top notch, I wish I didn't have to use it but they were great.


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  154. #154
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    No not over Thanksgiving. I'll reach out one more time. Maybe they dropped the cone of silence by accident.
    Never underestimate an old man with a mountain bike.

  155. #155
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    CC received my shock yesterday and just got confirmation that it has been rebuilt and headed back my direction today. Can't complain about that.

  156. #156
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    Just a quick question as someone who is considering the DB Inline but is concerned with reliability issues. When you send in the shock for warranty service are you covering the shipping cost to cane creek service center or is cane creek covering it (and sending you a shipping label)?
    2014 Giant Trance Advanced 27.5 1

  157. #157
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    For warranty work, I covered the shipping to them, and they covered shipping back.

  158. #158
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    every time I see a new posting to this thread, I get all excited that one of the sus. gurus is going to show us how to service the damper in the inline, like the thread on the Db Air. Then those of us that can do it if we get our hand held along the way won't have to deal with shipping our shock off for repair. The aircan part we got, now we need the damper! Help Is anyone close to pulling the trigger on an inline damper service?

  159. #159
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    Quote Originally Posted by QQQ99999 View Post
    Just a quick question as someone who is considering the DB Inline but is concerned with reliability issues. When you send in the shock for warranty service are you covering the shipping cost to cane creek service center or is cane creek covering it (and sending you a shipping label)?
    Mine was warranty work and I haven't paid a penny. They emailed me a UPS shipping label to send it in.

  160. #160
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    Quote Originally Posted by rehammer81 View Post
    Mine was warranty work and I haven't paid a penny. They emailed me a UPS shipping label to send it in.
    I sent mine in for warranty work yesterday. No cost and 3 day priority shipping. They did have some trouble issuing me the shipping label. There was a two day delay to get it figured out.

  161. #161
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    Bummed to see a long thread about DBi trouble, but mine's been flawless for its first 5 mos.

  162. #162
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    4 months of hard riding/racing and it's going great. Shat itself when new after a couple of rides, but its been fine since the initial rebuild. CC agent in New Zealand was extremely quick in turning it around, most impressed with the service.

  163. #163
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    Finally spoke to a live person and will be getting a full service/rebuild if necessary for $150. He was very helpful and service-oriented. I'm thinking they must have just been swamped with electronic requests (emails, voice msgs, etc) and giving priority to person-to-person contact is all. Anyway, sorted!

  164. #164
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    My DB Inline has been awesome and just sent it off for a routine service after riding it for 15 months. Picked up a DB Air first to try out and so I won't be without a shock whilst the Inline is away.

  165. #165
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    Quote Originally Posted by TerryLM View Post
    I sent mine in for warranty work yesterday. No cost and 3 day priority shipping. They did have some trouble issuing me the shipping label. There was a two day delay to get it figured out.
    Same here. I sent mine out early in the week.

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  166. #166
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    Same here.

    Noticed chirping 3-weeks ago; e-mailed Cane Creek and after providing some basic information and my shock serial number the return was authorized and shipping label sent. 10-days later I was back in business riding my DB Inline in perfect working order. No charges. No chirping, Same great performance.

    Thanks Cane Creek for a delightful warranty service experience.
    what doesn't kill you makes you stronger

  167. #167
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    I bought a 2015 Specialized Enduro expert demo, and it had the slurpy sound at the beginning of the stroke from the beginning of ownership. It pooped out after about 6 mo. Suspension Experts was the closest Cane Creek service shop so I sent it in, turned out they don't service the DB inline yet but got it to Cane Creek for me. Two days later I received a tracking number and a no charge invoice. They must have felt sorry for me but regardless, great customer service from both parties.

    No trail report yet but the slurp is defiantly gone and it is smooth as expected.
    perpetual pedaling...

  168. #168
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    Mine stopped holding air after 5 months riding (had been rebuilt with new seals after it lost damping, when new). Turned around quickly under warranty as usual, and the new wiper seal is bright blue:

    My Cane Creek DB Inline experience...-db-inline-seal.jpg

  169. #169
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    My Inline started the 'chirping' noise gradually last fall riding in Western CO. Eventually oil started leaking. While prepping my bike for spring (dingleberrying around in the garage because I'm tired of winter) I started playing with setup and noticed the noise had gotten worse. Reading this thread made me realize that many others are dealing with this same issue. I called Cane Creek and was emailed the same day with an RA # and an email that said a UPS label will be emailed to me within 24 hours. Could not be easier. I will update with the turn around time and process.

  170. #170
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    After about 40 hours of riding my brand new Inline started doing a 'gurgling' type noise and not working properly at all. I just sent mine in for warranty service; unfortunately they sent it back to my manufacturer rather than me, even though I put my address clearly in the box. Either way, they serviced it quickly, and i'm hoping I will have good luck with the rebuild. I asked what they did specifically, and got this response: 'On your shock we replaced the air spring and serviced the damper. The damper service included removing and cleaning the high and low speed damping adjusters and upgrading a few of the components with what we are currently using in the Inline. We also changed the shock oil, re charged the shock with nitrogen, and replaced the DU bushings.' Although this didn't articulate (to me) what was malfunctioning, they seemed to be thorough. I'm pretty new to shock world and hope the upgraded parts will keep it in service for much longer than my initial experience. I do ride it fairly hard, but nothing too crazy.

    I definitely feel like I am going to want a second shock around for service intervals. So far i'm not sure which way to go.

  171. #171
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    ^ I bought a TFTuned RS Monarch for just such a purpose, when CC was dragging a bit on servicing my dbinline.
    Never underestimate an old man with a mountain bike.

  172. #172
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    My dbinline started making a funny chirping sound on harder or full compression. Took into local repair shop here in Vancouver. I put a backup 2012/2013 RP23 on the bike for a couple of rides and quickly realized how good the dbinline is.

    It is not that the RP23 felt like total crap, it felt ok, it is just that it is hard to get that perfect setting and balance between air pressure too low and the shock rides way to low in the travel, pump it up a little and small bump sensitivity goes away. The other aspect is the limited compression and rebound settings. I was able to get the compression to feel ok for climbing on setting #2 and descending on setting #1, but rebound was tough. Bump it up one click and too slow, open up one or two and getting bucked.

    The dbinline with the volume spacers in place, coupled with the separate HS/LS compression and rebound adjustments allows for tuning that works for how I like the shock to feel.

    I have the dbinline back from repair, just need a couple of minutes to put it back on.

    Also a shout out to SuspenionWerx in North Van, we are lucky to have access to such quality suspension repair locally with excellent turn around times.

  173. #173
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    I just got this shock, but I can't feel any clicks on 3 out of 4 adjusters.
    The only one I am able to sense a very small click is the one in the climb switch.
    I did not move anything except than 1/8 turn, left or right, to see if I felt anything.

    Is this a warranty issue or there is some way to reset it?

  174. #174
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    Quote Originally Posted by Machianera View Post
    I just got this shock, but I can't feel any clicks on 3 out of 4 adjusters.
    The only one I am able to sense a very small click is the one in the climb switch.
    I did not move anything except than 1/8 turn, left or right, to see if I felt anything.

    Is this a warranty issue or there is some way to reset it?
    High speed adjusters have no indents (no clicks).

  175. #175
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    Quote Originally Posted by tacubaya View Post
    High speed adjusters have no indents (no clicks).
    He is correct. Only the Low speed adjusters have indents.

    This is why Cane Creek refer to turns for high speed adjustment and clicks for low speed adjustment.

  176. #176
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    Thank you, yes it does makes sense now.

  177. #177
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    Everyone says that the DB Inline is a great performing shock, but this sounds like a lot of problems. Maybe the % is low, I don't know. That and the down time and cost for servicing...it really has me thinking it's not a good idea to buy this shock. Inline owners, what's your advice?

  178. #178
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    my Inline is a great performing shock,BUT service you cannot do yourself and expensive to send in, means I won't buy again. Same with Fox. RockShox has vids showing you how to rebuild. And get this!! they will sell you parts!! Hello CC & Fox, there is a concept you guys may think about adopting. Since I am on a full blown rant now, CC charges 150.00 Plus shipping to rebuild what they say should be done every 100 hrs. I rode almost 400 hrs last yr. = 600 in rebuilds? NOT next rebuild it is sold, and I'm on a Monarch that I can service myself. Does this help?

  179. #179
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    Quote Originally Posted by Tim22 View Post
    my Inline is a great performing shock,BUT service you cannot do yourself and expensive to send in, means I won't buy again. Same with Fox. RockShox has vids showing you how to rebuild. And get this!! they will sell you parts!! Hello CC & Fox, there is a concept you guys may think about adopting.
    Anyone can get fox parts. They have a comprehensive listing of all the parts and part numbers online for 2013 on model years of shocks and forks.

  180. #180
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    I have had no problems with my inline. I send it in once a year to get serviced. Ok I live in a dry, dusty at times place. But the service report on the shock has been ok.

  181. #181
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    Quote Originally Posted by Vtbikologist View Post
    Everyone says that the DB Inline is a great performing shock, but this sounds like a lot of problems. Maybe the % is low, I don't know. That and the down time and cost for servicing...it really has me thinking it's not a good idea to buy this shock. Inline owners, what's your advice?
    2015 model year this shock was "the" shock every highend bike had to spec.... 2016 not so much. Yes it mostly a popularity contest but its not even the optional shock anymore. Just say'n

  182. #182
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    Flaking Kashima coating

    Quote Originally Posted by Rick Draper View Post
    He is correct. Only the Low speed adjusters have indents.

    This is why Cane Creek refer to turns for high speed adjustment and clicks for low speed adjustment.
    Have you or anyone in this forum experienced the flaking off of the Kashima coating on the DBInline? This is my second Ripley (V2) and when I built it I decided to upgrade from a Fox (On 1st version Ripley) to the CC DBInline for a $60 upgrade. I love how this shock works in relationship to the 130 Pike. It took a while to dial in, but now I love it!

    So..., the other day I noticed a spot on the stanchion approximately where the sag is. On closer inspection (Using a macro lens to photograph) I could see striation where the coating has flaked away on the stanchion. Bad bushings? On very close inspection when photo was blown up, small pieces of coating seem to be lifting up. This bike has not been abused or crashed where the shock could be affected. CC has been great in corresponding with me. Although as a Bike Guide, I'm now out a Ripley until the shock comes back. I tempted to purchase a back-up shock to alleviate future issues.

    Any thoughts on how this happened? I'm a strong, conservative older rider who rides 3 to 4 days a week. This shock was purchased in August 2015 along with the Ripley V2 frame. I never once had an issue with the Fox RP23 on my first Ripley with 1.5 years (4,500 miles) of riding with no rebuild or mechanical issues. The performance of the InLine is heads above the Fox RP23, but I need to be able to depend upon my equipment to fulfill my guiding obligations.

    Thank you for any feedback what so ever.

    My Cane Creek DB Inline experience...-wearmark1.jpg

  183. #183
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    I sold off my Inline and went with a RC3+Debonair. I never used the climb switch in fear of getting the dreaded chirp, and while CC seems to have good customer service I didn't like the fact that the service was pricey and they're the only ones who can do it. I also could never get it set up quite right for my bike--either I set it up stiff so that i could pedal well but would suffer on repeated hits or set it up soft and felt great on hits but would lack midstroke support for good pedaling.

  184. #184
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    RooHarris: Your Inline has Kashima coating?

  185. #185
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    I love the ability to tweak all the damping on mine.

    For example, I recently lost 10lbs and got in better shape over the course of a couple of months and I noticed that due to my lighter weight/faster speed, the bike started to buck a bit rebounding from deep compressions (g-outs). A half turn of added HSR and the performance is back to where I like it. The bike is utterly predictable, yet still poppy when I want it to be. This is not something you can do on most shocks in this price range.

  186. #186
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    looks like a normal response to a bike using a yolk. the inline seems more prone to it that other makes of shock but it does happen.

    Its not kashima coat, its just the hard coat anodizing that is wearing off.

  187. #187
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    Quote Originally Posted by the-one1 View Post
    RooHarris: Your Inline has Kashima coating?
    I've been corrected that this is not a Kashima coating.

    Thanks

  188. #188
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    Quote Originally Posted by RooHarris View Post
    Have you or anyone in this forum experienced the flaking off of the Kashima coating on the DBInline? This is my second Ripley (V2) and when I built it I decided to upgrade from a Fox (On 1st version Ripley) to the CC DBInline for a $60 upgrade. I love how this shock works in relationship to the 130 Pike. It took a while to dial in, but now I love it!

    So..., the other day I noticed a spot on the stanchion approximately where the sag is. On closer inspection (Using a macro lens to photograph) I could see striation where the coating has flaked away on the stanchion. Bad bushings? On very close inspection when photo was blown up, small pieces of coating seem to be lifting up. This bike has not been abused or crashed where the shock could be affected. CC has been great in corresponding with me. Although as a Bike Guide, I'm now out a Ripley until the shock comes back. I tempted to purchase a back-up shock to alleviate future issues.

    Any thoughts on how this happened? I'm a strong, conservative older rider who rides 3 to 4 days a week. This shock was purchased in August 2015 along with the Ripley V2 frame. I never once had an issue with the Fox RP23 on my first Ripley with 1.5 years (4,500 miles) of riding with no rebuild or mechanical issues. The performance of the InLine is heads above the Fox RP23, but I need to be able to depend upon my equipment to fulfill my guiding obligations.

    Thank you for any feedback what so ever.

    Click image for larger version. 

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    I did scratch my coating one day when my bike fell onto some rocks.
    I did my best to polish the scratch out, and went on the ride it for another 6 months before sending it in for service.
    During the service at TFTtuned, they said it was not so bad, but to have their warranty on the service they had just done, I was best get a new coated tube which cost £30.

  189. #189
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    Cane Creek has gotten back to me in record time! Two reasons I own an Ibis is their superior customer service as well as one hellava bike too! I can now vouch for Cane Creek who responded to my inquiries with professionalism not like many of other bike manufacturers or bike parts folks out in the big corporate frenzied world who tend to ignore you. Cane Creek has earned my backing. They will send out a replacement shock immediately as I can not afford to be down due to my guiding here on the Mendocino Coast which seems half way around the world from North Carolina.
    A follow up will be forthcoming once the new replacement shock is installed and properly tuned for my riding style. Thanks to you all for your support.

  190. #190
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    My shock is on the way back to me after they received it yesterday, it was suffering from the Loud, squishy syndrome and had lost damping controls and CS functionality.

    According to the tech, my damper shaft was undersized and was the cause of the issues. Fingers crossed it's reliable from here on out!
    MTBR: Your dad's online mountain bike forum.



  191. #191
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    How are you guys getting in touch with Cane Creek? I emailed them a week ago about a chirping inline and didn't get a response until the following Wednesday when I posted on their forum. Since then I've gotten no response to my email asking for details on sending it in, and the phone always goes to voicemail. Downtime for service I can live with; downtime waiting for someone to answer an email is kinda s***ty.

  192. #192
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    Quote Originally Posted by JohnnyVV View Post
    How are you guys getting in touch with Cane Creek? I emailed them a week ago about a chirping inline and didn't get a response until the following Wednesday when I posted on their forum. Since then I've gotten no response to my email asking for details on sending it in, and the phone always goes to voicemail. Downtime for service I can live with; downtime waiting for someone to answer an email is kinda s***ty.
    Do you have a phone?


    Sent from my iPad using Tapatalk HD
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  193. #193
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    Quote Originally Posted by blaklabl View Post
    Do you have a phone?


    Sent from my iPad using Tapatalk HD
    No, I reached their voicemail by telepathy...

  194. #194
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    Quote Originally Posted by blaklabl View Post
    My shock is on the way back to me after they received it yesterday, it was suffering from the Loud, squishy syndrome and had lost damping controls and CS functionality.

    According to the tech, my damper shaft was undersized and was the cause of the issues. Fingers crossed it's reliable from here on out!
    Received my shock back on time as promised, and got it out this weekend. No doubt it was hosed up, because it felt completely different, even had to adjust some of the tuning I had done before to adapt to a fully functioning shock.

    I was concerned because I could now feel the "step" or "notch" at the beginning of the stroke, right at the sag point. I asked the question, and got my answer as well a nice visual explanation I thought I would share here as I haven't seen it before.

    Bottom line is that their CS rocks.
    Attached Files Attached Files
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  195. #195
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    Thanks for the PDF!

  196. #196
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    My follow up as promised for positive experience with Cane Creek and the DB InLine shock.

    I have nothing but high praise for these folks! It was an absolute pleasure working with Gary at CC as he helped me get my problem solved immediately. As a bike guide I can not afford to be down. Therefore, it was imperative to be able to cycle (no pun here) the old shock with a new one immediately. New shock is now installed with the old one going back.

    These guys acted TOTALLY professional at all times. I always got a response within 24 hours of any requests. I ride with their headset as well and have never had an issue. If other bike companies were so attentive to detail it would be a perfect cycling world. The only other company I have dealt with that is extremely efficient as well as putting out a TOP NOTCH product is:

    IBIS!!!

    If you have not ridden a Ripley or HDR3 you owe it to yourself to do so. Coupled with the DB InLine shock the riding experience is beyond description. I'm a happy camper once again. Now, I'm going for a ride...

    BTW: DT Swiss in CO has been wonderful too! They solved a problem quickly regarding a crushed ring nut. Mike at CS was friendly, attentive and most considerate.

  197. #197
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    My partial loss of damping is starting to occur again after a rebuild only 4 rides ago. I called Cane Creek and asked to upgrade. They are mailing me a DB Air CS and a return label for a very reasonable (IMO) fee. I love the performance of the Inline, but apparently it can't handle my weight or riding. Cane Creek customer service is great though.

  198. #198
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    Mine is doing the same after a rebuild, can you devulge the upgrade fee?

  199. #199
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    Very happy with my DB Air. Got it in September 2014. After about 4 months, it did start with the squishy sound and lost damping. Called CC and they 1) actually answered the phone, and 2) sent me a new shock with a prepaid return box for the old. No hassles. The new one has worked flawlessly since. I love the adjustability - I like to run very little HS compression damping and this shock lets me do that.

  200. #200
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    Quote Originally Posted by JACKL View Post
    Very happy with my DB Air. Got it in September 2014. After about 4 months, it did start with the squishy sound and lost damping. Called CC and they 1) actually answered the phone, and 2) sent me a new shock with a prepaid return box for the old. No hassles. The new one has worked flawlessly since. I love the adjustability - I like to run very little HS compression damping and this shock lets me do that.
    Has anyone had any success rebuilding an inline? I just got a $160 quote to rebuild mine since I'm out of warranty. Seems like a lot.

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