Fox Warranty = blah!- Mtbr.com
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  1. #1
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    Fox Warranty = blah!

    I need to vent and rant.

    I bought a 05 Stumpjumper Disc Feb 2006. It had a Fox F80RL from specialized. After about 6 rides I noticed something was wrong. In that the fork would have flex in it when I braked hard. It got worse and worse, and at the point during the 24 hour summer soltice race I wondered if it was going to hold up. I took it to the shimano service tent and sporting life tent who provide the tech assistance to racers. They looked at it and thought the bushing was dead. I told them it's only been my 8th ride including this last lap for the relay race. They thought it was defective.

    I took the bike into a local bike store for help. They looked at the fork and decided that the bushing was indeed bad. They offered to assist me by pulling the fork off and sending it into fox warranty in Quebec, since I'm a canadian resident.

    2.5 weeks passes, Fox still has not fixed my fork. The shop told me they sent out a Fox rear shock June 7th and to this date, July 11th they have not recieved that shock back for another customer. Am I doomed? will the entire month of July be gone because Fox can't turn around my fork.

    I'm pissed. I should've just rebuilt the 8 ride, sub 100 km fork old fork myself and say F U to Fox for their warranty. I purchased the bike before I moved so I can't drive back and ask the store I got the bike from for a loaner. The LBS store I went to who is helping me out with the fork doesn't have a loaner fork for me. Both of them are signed out for other fox forks who are also in for warranty.

    I'm so mad! I want my bike back. The weather is perfect. I want to go riding. Are you hearing this FOX? I WANT MY FORK BACK! working or not! I want it back.

    end rant.

  2. #2
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    I wish I had words of encouragement for you, but your experience echo's my many with Fox. I had to send my 36 back to them three times and was only able to ride the bike 4 times from Feb to August last year due to the duration of time Fox had the fork. In one instance, I recieved my fork, pulled it from the box and discovered that the problem had not been fixed. They certainly haven't won any points with me.

    Good luck.

  3. #3
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    Quote Originally Posted by smudge
    I wish I had words of encouragement for you, but your experience echo's my many with Fox. I had to send my 36 back to them three times and was only able to ride the bike 4 times from Feb to August last year due to the duration of time Fox had the fork. In one instance, I recieved my fork, pulled it from the box and discovered that the problem had not been fixed. They certainly haven't won any points with me.

    Good luck.
    If it comes back broken still I don't care. I'm going to fix it myself. The warranty is bull $hit anyways, itt seems to be only good for 11 months of the 12 months as the fork sits at the fox sevice centre for a full month and maybe more.

  4. #4
    TNC
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    To start with, let me assure everyone I have no loyalties to Fox, Marz, Answer, RS, Cane Creek, or Progressive (RIP)...I currently own products from everyone of these guys. I'll buy whatever I think works well and move on to the next great thing when it comes along. And working at a shop, I only want to get problems resolved regardless of brand loyalty. I listen with interest to the many bad reports of CS from many of the prominent companies and cringe thinking about when my time in the barrel will occur. But oddly, I've seen very few personal or shop related horror stories in 10 years. Almost without fail these companies have always been extremely helpful and very timely. Please don't take this as some kind of skeptical take on the problems voiced by many posters reported on mtbr. I'm sure there are some knuckleheads who've been unjustly critical about a service issue and perhaps didn't report the whole story in their post...or they were just dumb enough not to realize the whole story. No...I feel that most of the reports given here are true and accurate, and that someone dropped the ball at the company or poor workmanship reared its ugly head. I consider myself lucky and accept it as that. It would be interesting to see how some of these stories went bad back at the factory, the order desk, the shipper, the parts supplier, or maybe even the wicked witch of the west, to lead to such bad service...or maybe it was just gremlins...LOL!

  5. #5
    No, that's not phonetic
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    Fox turnaround (with shipping) is invariably one month for me. Never faster. It sometimes takes two trips to Fox for them to actually fix what is wrong. Not sure why that's the case. I have spare shocks and forks so I don't care that much.
    My video techniques can be found in this thread.

  6. #6
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    The only time I had to use the warranty I had my shock back 10 days after I shipped it to them.

  7. #7
    DGC
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    More of the same

    Quote Originally Posted by Cheers!
    I need to vent and rant.

    I bought a 05 Stumpjumper Disc Feb 2006. It had a Fox F80RL from specialized. After about 6 rides I noticed something was wrong. In that the fork would have flex in it when I braked hard. It got worse and worse, and at the point during the 24 hour summer soltice race I wondered if it was going to hold up. I took it to the shimano service tent and sporting life tent who provide the tech assistance to racers. They looked at it and thought the bushing was dead. I told them it's only been my 8th ride including this last lap for the relay race. They thought it was defective.

    I took the bike into a local bike store for help. They looked at the fork and decided that the bushing was indeed bad. They offered to assist me by pulling the fork off and sending it into fox warranty in Quebec, since I'm a canadian resident.

    2.5 weeks passes, Fox still has not fixed my fork. The shop told me they sent out a Fox rear shock June 7th and to this date, July 11th they have not recieved that shock back for another customer. Am I doomed? will the entire month of July be gone because Fox can't turn around my fork.

    I'm pissed. I should've just rebuilt the 8 ride, sub 100 km fork old fork myself and say F U to Fox for their warranty. I purchased the bike before I moved so I can't drive back and ask the store I got the bike from for a loaner. The LBS store I went to who is helping me out with the fork doesn't have a loaner fork for me. Both of them are signed out for other fox forks who are also in for warranty.

    I'm so mad! I want my bike back. The weather is perfect. I want to go riding. Are you hearing this FOX? I WANT MY FORK BACK! working or not! I want it back.

    end rant.
    Similar to what others have said........I have had a few times with my own stuff going back to Fox and did not see it for over 3-4 weeks. When customers get the long wait it sux. Especially in the maountains where we are the riding season is short. I have had enough problems in the past with all the Fox forx I had issues with, I finally sold the last of my Fox forx last summer and bought the 06 RS pike. Never been happier. Does not help you much, but if it continues to be a hassle, look for a fork with someone elses' name on it.
    Nothing is perfect, everything breaks eventually, but with Fox the service flat out sux. Thats why I keep a corral of rear shocks on hand, including my old Romic.
    OUCH...!!!!!!

  8. #8
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    It's my 1st mountain bike, so I don't have any spare bikes. A friend lent me his full suspension thin blue line with a 1998 rockshox SID fork and a similar era rear shock. To my surprise it actually rides pretty decent!

    There are two reasons why I'm so mad about Fox.
    1.) The fork is less than 100 km old
    2.) Fox will not let the local bike store build it as it will void the warranty, it has to be via their own facility to honor the warranty. Seeing how the fork is less than 100 kms old and less than 3 months, I figured I would get some good customer serivce and get it back ASAP. NOPE.

    =(

    Looks like tried and true prevails with the 98 SID fork.

  9. #9
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    Stay away from Velocycle, Que. in Canada. Always a bad experience, guaranteed! Everybody at Fox has heard it from me, what I think about these idiots. Do yourself a favor, and send it to Cycleworks East, the next time you need Fox service in Canada.. If everyone did this, maybe Fox might eventually listen?

  10. #10
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    Heh. Send it to Push, have it custom valved at the same time. Might cost some coin, but you'll have it back in 10 days and it'll be better than it ever was.

  11. #11
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    Try contacting Specialized - they'll probably sort you out.

  12. #12
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    I sent my 06 Talas 32 in to Fox USA as the Talas knob was just spinning and would not adjust anything on June 26th via 3 day Fedex. Today my fork is back and completely rebuilt and working great. Turn around time was pretty good.

  13. #13
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    I just got a 2007 fox fork, and read the manual - it says specifically that Warranty work will be turned around in 48 hours. So, if I have to send it in, I'm calling them up and speaking with someone about that. I'd expect them to honor that if they put it in writing.

  14. #14
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    You forgot three words from the 48 hour turnaround

    "FOX RACING SHOX offers 48-hour turnaround, which may vary"

  15. #15
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    Quote Originally Posted by Murchman
    You forgot three words from the 48 hour turnaround

    "FOX RACING SHOX offers 48-hour turnaround, which may vary"
    I sent it into the Canadian authorized service centre in Montreal, Quebec. It was either them or the one in Calgary alberta. Calgary was several thousand kms further than Montreal Quebec, so I thought it would be quicker if I sent to Montreal.

    But now knowing what "Ride On" posted about his experience with this service centre I should've sent it to the calgary one perhaps.

    FOX USA service must be a lot better than the Canadian service centres. Plus in the USA looks like you send it directly back to FOX. Whereas the Canadian service centres look like authorized bike stores who fix FOX stuff on behave of FOX USA.

    I'm going to call specialized tommorrow and see if they can help me out. I'm not holding my breathe though. It may look like the entire month of July may be crossed off for riding.
    Last edited by Cheers!; 07-12-2006 at 03:16 PM.

  16. #16
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    The big S helped me out with Mavic when they were taking over a month to get back to me on my Crossmax SL. After calling them up and explaining the problem within 4 days I had a brand new wheel from Mavic on my bike.

  17. #17
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    It's back it's back!!!! The bike store called me just now to come and pick it up tommorrow, the delivery truck showed up just before they closed the door.

    Fork was sent out June 16th, 2006. It came back July 24th, 2006. The local bike store even checked off the box on the RMA paper work for 7 day buisness day turn around time... what a joke.

    Looks like they pulled apart the entire fork and replaced the right side bushing. New oil, full rebuild.

    Looks like it sat at fox from June 16th, to July 14th. So they did diagnostic, rebuilt the entire fork, re dyno it, from July 14th to July 20th, 2006.

  18. #18
    BBW
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    I know what you feel

    My new Talas Had a creaky steerer since the second day of use. I sent it to Fox and they hold it for 4 weeks, then they send me a NEW ONE. 2006 model

    I don't know if this is good or bad, I mean, mine was new and working perfectly except for the steerer/crown thing so I don't know if this one is going to develop another shieeeety problem...... I'll see with time since it has only 1 ride (city ride) and I fok my riding mood being without my fork for 1 whole month

    So, maybe this could be my last FOX fork if I get a lemon again cause I don't want to deal with warranty issues and service!!!!

    For know, kudos to Fox for giving me a new fork; Just try to make the turnaround time quicker and have a better service. It doesn't matter if you are making a great product if you don't back up your customers the right way!!!!!!!!!

  19. #19
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    Fox forks are similar to Jaguar cars, you need to have 2 of them...1 on the bike so you can still ride while the other one is in the shop. Bet those Marzocchi Marathons are sounding good right about now?

  20. #20
    BBW
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    ... and if we just ... just right

    This is one great analogy..

    Quote Originally Posted by Astroguy
    Fox forks are similar to Jaguar cars, you need to have 2 of them...1 on the bike so you can still ride while the other one is in the shop. Bet those Marzocchi Marathons are sounding good right about now?

  21. #21
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    yeah, i got f'd over on a fox float shock by those fox goons....you have to keep calling them basically on a day to day basis to get your stuff done...it's absolutley annoying when you don't have time to deal with the idiots...they expect you to just stop everything your doing an deal with thier system...

    i'll never own fox again
    "He can make even a global summit meeting seem like a kegger." M. Dowd, NY Times, 19 July 2006

  22. #22
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    Quote Originally Posted by Ride On
    Stay away from Velocycle, Que. in Canada. Always a bad experience, guaranteed! Everybody at Fox has heard it from me, what I think about these idiots. Do yourself a favor, and send it to Cycleworks East, the next time you need Fox service in Canada.. If everyone did this, maybe Fox might eventually listen?
    I just want to repeat Ride On's experience here. There are guys in my Montreal-based mountain bike club (same city as Velocycle!) who would rather send their Fox products to Calgary, which is thousands of kilometers away, then have to deal with these local guys.

    I had bought a Fox fork off of Ebay that I wanted to rebuild and asked my club members their opinion and this is what they told me. In the end I sent my fork to Push to get rebuilt and got a super fast turnaround.

  23. #23

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    Those FOX GOONS for sure! It's not like they tell you how long it will take to fix their [email protected] when you send it in for work. No you need to call them every day sometimes three or four times a day, and that can really cut into MTBR forum time. DAMN those FOX IDIOT GOONS!
    I wish my bike shop or my MTBR bro's explained to me when I bought a full suspension bike that you have to do regular maintenance. I barely have time to oil my chain, much less change dust wiper seals or a float air sleeve seal. And try to change seals yourself, it is almost impossible so you have to send it to them. It’s a conspiracy for sure. DAMN those FOX IDIOTS! Why can’t those wise guys design something that does not need maintenance? And if it does need maintenance it should be covered under warranty so in does not end up causing more damage to their stupid products!
    I think we should all ride hard tails and solid forks again that will show those big wig smarty pants selling suspension who’s in charge, especially those IDIOT GOONS at FOX!
    I may just change my handle to SUSPENSION SUX. Suspension is way over rated!

    Long live MTBR and keep rocking the forum bro’s the truth is here!

    Peace out!
    Last edited by ROC SHOX SUX; 08-05-2006 at 12:06 PM.

  24. #24

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    Quote Originally Posted by ROC SHOX SUX
    Those FOX GOONS for sure! It's not like they tell you how long it will take to fix their [email protected] when you send it in for work. No you need to call them every day sometimes three or four times a day, and that can really cut into MTBR forum time. DAMN those FOX IDIOT GOONS!
    I wish my bike shop or my MTBR bro's explained to me when I bought a full suspension bike that you have to do regular maintenance. I barely have time to oil my chain, much less change dust wiper seals or a float air sleeve seal. And try to change seals yourself, it is almost impossible so you have to send it to them. Itís a conspiracy for sure. DAMN those FOX IDIOTS! Why canít those wise guys design something that does not need maintenance? And if it does need maintenance it should be covered under warranty so in does not end up causing more damage to their stupid products!
    I think we should all ride hard tails and solid forks again that will show those big wig smarty pants selling suspension whoís in charge, especially those IDIOT GOONS at FOX!
    I may just change my handle to SUSPENSION SUX. Suspension is way over rated!

    Long live MTBR and keep rocking the forum broís the truth is here!

    Peace out!
    ROC SHOX SUX IS A FOX EMPLOYEE!
    Just look at his high res. avatar and all his pathetic posting. Has anyone ever snapped a boxer like that? We know better you Fox idiot. Stop blowin the boss and fix those creaking crowns.

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