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  1. #1
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    Shimano warranty advice

    I have a XTR Shadow Plus derailleur b-link and cage broke.

    Is it better to have the LBS send in for warranty or ship directly to Shimano?

    Thanks!

  2. #2
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    Call Shimano directly. They will probably have you do any physical exchanges with your LBS but talking with a tech at Shimano will get the ball rolling.

  3. #3
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    I dropped off the rear derailleur on Thursday at Shimano in Irvine, CA. Shimano shipped a replacement on Friday.

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