Titanium El Mariachi Warranty Question- Mtbr.com
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  1. #1
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    Titanium El Mariachi Warranty Question

    Thought that these come with Lifetime Warranty. I was searching for info on this, having read from some other TI frame makers that theirs is lifetime. After reviewing the Salsa site, there is no mention of a "different" warranty for their titanium frames, soooo, I emailed Salsa support and they told me that ALL Salsa frames come with a 5-year warranty. WHAT?! Seriously?! Below is my message to Salsa:

    "Hi. Just bought recently from a local (Philippines) Salsa dealer, a small sized titanium El Mariachi. No funds to finish the project though. During the buying process, I was obliged to ask the dealer, the warranty that Salsa offers. He answered "maybe lifetime." Quite disconcerting since I paid sooo much to enter the Ti club, and hopefully enjoy a lifetime of Ti security but he did not know exactly the answer. Can you please enlighten me. What does that cover? I've had many bikes over the years and have zero claims for any part, including frame. My last was a Ventana El Ciclon and that served me for years without problems. I just want my bases covered since the mariachi is kinda expensive."

    It's not that I would break this frame in 5 years time but it's important that I have this security knowing that Salsa would cover me for life, like most Ti frame makers. Do you guys get me?

    Now, I don't feel good about this purchase. As this is a more expensive frame that the Lynskey Ridgeline, and the El Mar is Lynskey-made, why don't they have the same warranty?
    Last edited by crudscraper; 12-14-2010 at 01:26 AM.

  2. #2
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    I'd talk to Lynskey actually. They might have better news for you.

  3. #3
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    Quote Originally Posted by ZenkiS14
    I'd talk to Lynskey actually. They might have better news for you.
    Talk to Lynskey about my Salsa warranty?

  4. #4
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    Quote Originally Posted by crudscraper
    Talk to Lynskey about my Salsa warranty?
    Lynskey makEs the frames for Salsa. They probably dont handle the warranty Directly though. Thats Salsa's job.
    MUD


    My weiner is 10.5".....Oh wait...I'm holding this ruler backward.

  5. #5
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    I'm not sure where the confusion occured here but Salsa ti frames ABSOLUTELY have a limited lifetime warranty. Sorry that you did not recieve the correct information.

    Bobby
    Salsa Cycles
    Adventure by Bike

    Check out our blog!

  6. #6
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    Quote Originally Posted by Salsa Cycles View Post
    I'm not sure where the confusion occured here but Salsa ti frames ABSOLUTELY have a limited lifetime warranty. Sorry that you did not recieve the correct information.

    Bobby
    Salsa Cycles
    I'm going to buy salsa el Mariachi ti frame so I happy to hear this.
    Thanks Bobby

  7. #7
    Ride good on the internet
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    NECRO THREAD

    This stuff is all on the Salsa Site too, FYI.

    Salsa Cycles

  8. #8
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    Bobby, I hope you're right since I just bought one but you conflict with this page:

    Salsa Cycles | Warranty

  9. #9
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    This shows that the Ti is lifetime warranty. Salsa Cycles | Warranty

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