Just want to leave a positive customer service review for Ritchey.

I own a Ritchey Superlogic C260 carbon stem which I use everyday on my commuter. I have it paired with a Superlogic bar as well. (My goal was to reduce road chatter on my commute and it has worked very well.)

Anyway, I was applying tension to the steerer bolts and accidentally snapped one of the t-nuts. The t-nut did it's job perfectly when I over torqued and the head sheared right off preventing any damage to the expensive carbon stem. I contacted Ritchey through their website and received an email within a few hours. Brandon Harrison hooked me up with two new t-bolts (in case it happens again) and a free pack of stickers! Awesome service and super quick!

Thanks Ritchey!