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  1. #1
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    Norco Sight Frame Issues?

    So I was well on my way on ordering a 2015 carbon frame when I talked to my LBS and they mentioned the recent issues with Norco frames. The 2014 Range is in full blown recall mode and is stated on Norco's website. My LBS said 3 out of the 5 carbon Sights they have sold have cracked in the front triangle. Needless to say I postponed my order and now I am wondering if anyone has had these issues. I currently have the first series of sight killer b frames and I have not had any issues. I am a little perplex on what happened. Any feedback is appreciated.

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    i just went on there and read the recall. something about potential bottom bracket cracking when using a chain guide. At least they are replacing the frames. i haven't heard of any complaints about the sights though.

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    The owner of a well known bike shop that gets recommended on here often told me he has had tons of problems with Sights. He claims even the alloys gave problems, to the point where he was thinking of dropping them from his line.

    I still bought an alloy, though. I figured it was worth taking a chance on.

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    Quote Originally Posted by richulr View Post
    The owner of a well known bike shop that gets recommended on here often told me he has had tons of problems with Sights. He claims even the alloys gave problems, to the point where he was thinking of dropping them from his line.

    I still bought an alloy, though. I figured it was worth taking a chance on.
    sloppy build issues, like loose nuts and bolts, or actual frame failures?

  5. #5
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    Norco Sight Frame Issues?

    Cracked seat tube, FD mount, and top tube.

    I would think if this is happening regularly there would be more complaints?

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    Norco Sight Frame Issues?

    Alum models seeing failures on the rear ends. There's a picture on Norco's twitter or Facebook page of a guy's Fluid that broke on the seat stay.

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    i've ridden and beat the ever loving shite out of my Carbon Sight 7.2... will be sure to inspect it closely - but this is really first i've heard of any concerns w the Sight...

    my LBS has sold quite a few of these - and has some team riders on em - since I have a new springy bit on order - I will ask if he's seen or heard anything to be concerned with as well.

    again - I believe at this point it's likely not an issue - but will be diligent and rational to look into it from my bike's perspective

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    Norco Sight Frame Issues?

    Quote Originally Posted by kamper11 View Post
    i've ridden and beat the ever loving shite out of my Carbon Sight 7.2... will be sure to inspect it closely - but this is really first i've heard of any concerns w the Sight...

    my LBS has sold quite a few of these - and has some team riders on em - since I have a new springy bit on order - I will ask if he's seen or heard anything to be concerned with as well.

    again - I believe at this point it's likely not an issue - but will be diligent and rational to look into it from my bike's perspective

    Hey Kamper, curious how much you weigh.

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    full gear - approx 175 lb - so i guess about an avg rider weight

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    Norco Sight Frame Issues?

    HA HA. 215 all geared up here

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    Zero issues on my 7.1 carbon and it's even been thrashed at the local bike park a few times. Only thing that is a very small concern of mine is from a small low speed crash I took on a climb and I fell on a rock which left two small gouges on the carbon downtube. Local shop said it was a non issue.

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    I have a 2014 Norco Sight carbon and the seat stay cracked last week, I've only had it for about four months. I have contacted the shop I bought it from and they are working with Norco on getting me a new frame, but I don't know how long this will take.

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    Quote Originally Posted by Hophead1 View Post
    sloppy build issues, like loose nuts and bolts, or actual frame failures?
    Frame failures. He said they were getting a lot of cracked frames. He didn't mention where the bikes were cracking, but that it was enough for him to consider dropping them.

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    I would like to see a picture of a cracked carbon Sight. Not sure if you'll find one. J

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    Norco Sight Frame Issues?

    LBS sold 5 and three have cracked.

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    Quote Originally Posted by YogiKudo View Post
    I would like to see a picture of a cracked carbon Sight. Not sure if you'll find one. J
    the guy two posts above yours said his cracked

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    Seat stay carbon insert is cracked and my seat post moves freely.
    Attached Thumbnails Attached Thumbnails Norco Sight Frame Issues?-image.jpg  

    Norco Sight Frame Issues?-image.jpg  

    Norco Sight Frame Issues?-image.jpg  


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    Seems to me that it could've been human error. How much was it over tightened?

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    If it was over tightened I think it would crack in a linear fashion from top to bottom from the clamp down into the seat stay and not the circumference of the base. Also I use a torque wrench and the manufactures guidelines (~5nm).

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    That's sucks man. I wonder if it has something to do with something with the early shipments vs some of the later deliveries. When did you get yours? I preordered mine sometime in November and it didn't show up at the shop until first week of May because it was stuck in port during the truckers strike in BC. Another weird this was I ordered the 7.1 5 and the 7.1 showed up.

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    I got mine in April of this year.

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    I am in the final stages of narrowing down my new bike options and really wanted the sight. I don't have a dealer around my parts so I called a reputable dealer on the east coast further north and they said that they did send all of the their sights back for frame issues. He said they number was outrageously high like 50% fail rate. Anyone out west here of this?

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    Cracked chain stay

    Norco Sight Frame Issues?-017.jpg I took a bad spill and cracked my chain stay It was not covered under the warranty and it cost me more than $300 to replace and that was just for the part labor was extra. They said they don't cover crash replacements. The new one had no graphics on it just the blue on top. I'm hoping this is not a bad sign of things to come, the bike is about one month old. I'm disappointed especially when someone I know with a different manufacture had a similar break and it was covered 100%.

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    I broke the rear end on my Yeti SB 95C on impact as well. It was $600.00. Carbon, in my opinion, is a bad choice for mountain rear ends. At least the Norco has the aluminum chainstay. Aluminum rear ends are just cheaper to replace. No matter which bike you have, you are going to have to replace a rear end once in a while. I would just rather pay $250.00 instead of $600.00. J

  25. #25
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    Norco Sight Frame Issues?

    Izzy, how long did it take to replace the part

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    It took under two weeks to get the part in. I purchased a torque wrench and did the install myself. I'm still healing from a fractured clavicle so I won't be riding till at least the end of Sept. But the bike is ready to go....

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    Norco Sight Frame Issues?

    Quote Originally Posted by Izzy063 View Post
    It took under two weeks to get the part in. I purchased a torque wrench and did the install myself. I'm still healing from a fractured clavicle so I won't be riding till at least the end of Sept. But the bike is ready to go....
    That's actually not bad.

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    sucks on the crash damage, but i don't think anyone has crash replacement. some like devinci offer discounted frame replacement due to crash though.
    the other cracks were disturbing. it would be interesting to hear if they were early deliveries or the recently shipped ones, and if there is any indication that any manufacturing defects were remedied in the 15 model. maybe there will be a frame recall if this keeps happening.

  29. #29
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    This is the first that I have heard of any issues with the Sight. I have a 2013 alloy that I have ridden for a year with no issues. I do know of one local rider who's carbon Range frame cracked. I'm interested to see if it is only 2014 models, or it goes back to the 2013's as well.

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    As a Sight carbon owner and reading this thread,,,, it put a lump in my throat as I was hoping it wasn't going to be a repeat of the Range situation. I just got of the phone with the owner of my LBS where I purchased my bike. He has claimed minimal issues in the sales of 2014 sights. He disclosed selling approx. 100 sights this year and has had three with issues one been a crack by the front derailleur been the worst, and was quickly replaced by Norco. So not sure why such a discrepancy from different bike shops but for now I'm a bit relieved after the conversation I just had. He did say for piece of mind they will do a tear down for my winter prep and inspect.

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    ICSG05 tab, around bottom bracket, broken on an impact. i use the MRP chain guide 2X, witch has a plastic piece, and the plastic broke-off on impact. evenknow the plastic broke-off, the tab broke off the frame. the tab is not part of the BB.....which is too weak.

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    if Im reading this correctly - you are stating that the tab is too weak. Or the BB overall? Just curious as I've had some horrendous rock strikes (well - im my mind) where I've stopped and looked things over down below - so far so good - but I've never used chain guide on the tab as well... thanks in advance and sorry for your issue for sure - has it been handled well via warranty?

  33. #33
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    Norco Sight Frame Issues?

    I have a buddy at interbike and he's going to try and get the low down. I'll update when I hear something.

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    one thing i notice, twice so far, i have to re-torque rear suspension screws during a ride.. i will be taking all screws out and re-locktit them. to me sounds like Norco did not have a good quality control on the assembly as well as the assembly itself.

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    Norco Sight Frame Issues?

    So my buddy talked to Norco and he only asked about the Range. Norco assured him that they rectified the issues with the range and it wasn't a structural issue just the icg tabs.

  36. #36
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    Quote Originally Posted by Izzy063 View Post
    Click image for larger version. 

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ID:	921546 I took a bad spill and cracked my chain stay It was not covered under the warranty and it cost me more than $300 to replace and that was just for the part labor was extra. They said they don't cover crash replacements. The new one had no graphics on it just the blue on top. I'm hoping this is not a bad sign of things to come, the bike is about one month old. I'm disappointed especially when someone I know with a different manufacture had a similar break and it was covered 100%.
    Izzy063 -The owner of the shop I work at cracked his 2014 sight in the same spot. It was a tip over in a rock garden not even a crash. I was surprised that such a low speed tip over could crack it so easily. His replacement also came with no graphics.

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    Quote Originally Posted by nissmo127 View Post
    Izzy063 -The owner of the shop I work at cracked his 2014 sight in the same spot. It was a tip over in a rock garden not even a crash. I was surprised that such a low speed tip over could crack it so easily. His replacement also came with no graphics.
    I haven't been able to ride since my fall still recovering I got four more weeks but the bike is back together and I'm def going to put it to the test. I've heard from other manufactures that carbon is super strong where its meant to be strong on the vertical stuff but weaker "to safe weight" on the lateral stuff like the seat stay. That's one reason some of the manufactures have stayed with aluminum on the rear triangle.

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    Mid way through a long ride and a looong walk back to the car, but I digress...
    Norco Sight 7.2 2014 Aluminium Seat stay broke.
    In the hands of the LBS and Norco Aus are in talks with Norco Canada as to whether it's possible to get a replacement.

    Norco Sight Frame Issues?-7v7hks.jpg

    Norco Sight Frame Issues?-mrgmkd.jpg

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    oh, that sucks

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    I have a 2013 alloy sight killer B, and have had constant issues with the rear pivot bolts remaining tight. even with locktight they seem to come loose and need checking on every ride, I have replaced the bearing which has helped but I still have issues with the no drive side inner bolt.

    I also also snapped a seat stay, in exactly the same place as Hindsight, the 2013 does not have internal cable routing, it snapped from weld on the cable mount and went right through. They replaced the stay under warranty - about 6 weeks to sort, but the rear triangle is now under tension. when you take the through axle out the stays move apart by about 1/2 inch, which makes lining the though axle up awkward.

    I have heard of one other issues with the stays on a sights. My take on it is that norco created a frame /bike that feels like it can be ridden like a 160 -170mm travel enduro bike. You can go into rock and root way to quick and it's easy to forget you are on a 140mm trail bike. Which is no bad thing, but is likely to increase fatigue on the frame especially the rear triangle. Compounding the problem is the fox ctd, and active horst link. which are fine if you are a sub 190- 200 lb rider, but once over that weight (i'm 220 lbs with gear) is either run at very high 230-250+ psi and feels way to harsh, or below this and you bottom out every ride. I had my shock push tuned which was better but not great. It feel right now but that is after shelling out for a cane creek dbair cs.

    still love the bike, and have thought about moving to the range, but would like to see how the frame issues on that model get sorted out first.
    Last edited by will958xl; 10-13-2014 at 02:14 AM.

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    I've come to the conclusion that when I get this fixed, I'm going to leave it to xc duties and buy a proper dh bike for jumps and harder downhill trails instead of flogging the 140mm bike. I'd say I've found it's limit of range of operation now. Been a week and no reply as to whether there's a replacement stay available so migh have to bight the bullet and send it to Gripsport for repair.
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    the UK sales and distribution are one of the same, but it still took 2 weeks to get a reply to the claim from norco canada, then another 4 weeks to the part to be shipped and fitted. right in the middle of our summer, a bit gutting, so I feel for your wait. my snap was on a trail, it's a very rocky harsh trail, but i'd ridden it 20 times before, no problems, there were no jumps involved. the 150mm pike fork and cane creek have increased the range of the bike's ability, but i've come round to the idea that the next bike will be 160mm + rear travel. don't think I could go the full DH, as couldn't justify the cost against use. hope it gets sorted soon.

  43. #43
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    Quote Originally Posted by will958xl View Post
    I have a 2013 alloy sight killer B, and have had constant issues with the rear pivot bolts remaining tight. even with locktight they seem to come loose and need checking on every ride, I have replaced the bearing which has helped but I still have issues with the no drive side inner bolt.

    I also also snapped a seat stay, in exactly the same place as Hindsight, the 2013 does not have internal cable routing, it snapped from weld on the cable mount and went right through. They replaced the stay under warranty - about 6 weeks to sort, but the rear triangle is now under tension. when you take the through axle out the stays move apart by about 1/2 inch, which makes lining the though axle up awkward.

    I have heard of one other issues with the stays on a sights. My take on it is that norco created a frame /bike that feels like it can be ridden like a 160 -170mm travel enduro bike. You can go into rock and root way to quick and it's easy to forget you are on a 140mm trail bike. Which is no bad thing, but is likely to increase fatigue on the frame especially the rear triangle. Compounding the problem is the fox ctd, and active horst link. which are fine if you are a sub 190- 200 lb rider, but once over that weight (i'm 220 lbs with gear) is either run at very high 230-250+ psi and feels way to harsh, or below this and you bottom out every ride. I had my shock push tuned which was better but not great. It feel right now but that is after shelling out for a cane creek dbair cs.

    still love the bike, and have thought about moving to the range, but would like to see how the frame issues on that model get sorted out first.
    ^^ Well said, and I have to agree.

    Although there have been some legit flaws on the odd sight, this will be the case with (any) manufacture. As stated above, the sight is such a confidence inspiring bike, which is been compounded by a very nice suspension upgrade many are doing,(CC Inline/Pike) that I believe the bike in some cases is been asked to do to much for a 140mm bike.

    I just wanted to give my positive comments with my experience over the last five months, and state that I have road a particular trial (Half Nelson) well over a hundred times on the sight. It's fast and flowy and has many small jumps,(under three feet) all the way down which I hit them all. In my case nothing has come loose, or cracked, or is creaking. My bike so far has been just awesome.

    I'm a small guy,(155lbs) all geared up, so I'm sure that has helped vs 200+lbs riders. But IMO the larger more aggressive riders should be riding the Range now that their issues have been resolved.

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    Quote Originally Posted by indebt View Post
    ^^ Well said, and I have to agree.

    Although there have been some legit flaws on the odd sight, this will be the case with (any) manufacture. As stated above, the sight is such a confidence inspiring bike, which is been compounded by a very nice suspension upgrade many are doing,(CC Inline/Pike) that I believe the bike in some cases is been asked to do to much for a 140mm bike.

    I just wanted to give my positive comments with my experience over the last five months, and state that I have road a particular trial (Half Nelson) well over a hundred times on the sight. It's fast and flowy and has many small jumps,(under three feet) all the way down which I hit them all. In my case nothing has come loose, or cracked, or is creaking. My bike so far has been just awesome.

    I'm a small guy,(155lbs) all geared up, so I'm sure that has helped vs 200+lbs riders. But IMO the larger more aggressive riders should be riding the Range now that their issues have been resolved.
    This

  45. #45
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    Just noticed a crack on my 2013 Sight, same place as others have mentioned on the drive-side seat stay at the weld just ahead of the rear axle...Norco is replacing the seat stay under warranty, LBS says it'll be here in a week or so which is great turn-around. I haven't ridden this bike since October so no idea when the crack happened, I only found it because I was talking to another buddy about his cracked frame and decided to give mine a once-over to check...glad I did.

    Norco Sight Frame Issues?-2015-01-24-07.15.51.jpg
    Last edited by tdotrider; 01-26-2015 at 07:50 PM.
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    Exact same situation here

    Quote Originally Posted by HiNdSiGhT View Post
    Mid way through a long ride and a looong walk back to the car, but I digress...
    Norco Sight 7.2 2014 Aluminium Seat stay broke.
    In the hands of the LBS and Norco Aus are in talks with Norco Canada as to whether it's possible to get a replacement.

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    My 2013 Norco Sight Alu 27.5 broke in the exact same spot on Monday. No crash.

    It was replaced quickly but I've had a rash of problems with this bike in the past 6 months (it just turned 2). A rear pivot bolt blew out, x-fusion post failed, dinky chain guide broke off twice, brake lever and housing failed. Oh did I mention the sunringle wheels seem to be flat magnets?

    I love Norco and I love the way this bike rides but the reliability issues leave something to be desired.

  47. #47
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    This is all a bit concerning as the Sight is on my short list for a new bike. I'm about 200 lb geared up, don't ride super aggressively but I'm looking to up that a little with a more capable bike (current ride is a hard tail 29er w/80mm fork but I've ridden that at Downieville and similar trails in NorCal)

    Here's the question: how hard were you guys charging when the cracks happened?

    I doubt very much I'll ever be out-riding the Sight's capabilities, so should I still be concerned about these failures? And anyone heard anything from Norco or personally about issues on the 2015 frames? Thanks.

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    Quote Originally Posted by mikeynets View Post
    This is all a bit concerning as the Sight is on my short list for a new bike. I'm about 200 lb geared up, don't ride super aggressively but I'm looking to up that a little with a more capable bike (current ride is a hard tail 29er w/80mm fork but I've ridden that at Downieville and similar trails in NorCal)

    Here's the question: how hard were you guys charging when the cracks happened?

    I doubt very much I'll ever be out-riding the Sight's capabilities, so should I still be concerned about these failures? And anyone heard anything from Norco or personally about issues on the 2015 frames? Thanks.
    Honestly, I hate seeing all these frame issues too. I got a 2014 Carbon 7.1 Sight and I have absolutely shredded the piss out of this thing and haven't any issues besides some rock damage from a fall I had on some sharp rocks. Seems to be holding up fine. It wasn't a puncture, just a small section when a layer of carbon got damaged.

  49. #49
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    Quote Originally Posted by mikeynets View Post
    This is all a bit concerning as the Sight is on my short list for a new bike. I'm about 200 lb geared up, don't ride super aggressively but I'm looking to up that a little with a more capable bike (current ride is a hard tail 29er w/80mm fork but I've ridden that at Downieville and similar trails in NorCal)

    Here's the question: how hard were you guys charging when the cracks happened?

    I doubt very much I'll ever be out-riding the Sight's capabilities, so should I still be concerned about these failures? And anyone heard anything from Norco or personally about issues on the 2015 frames? Thanks.

    You may doubt that you'll push the Sight, but that's just it. The Sight begs to be pushed to its limits. She'll taunt you. She's a little **** that begs to be ridden harder and harder. You will eventually succumb. Resistance is futile.

    I love my Sight. Luckily I'm a lightweight, so I still haven't broken her. ....But I keep trying!!

  50. #50
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    Quote Originally Posted by Goldberm View Post
    You may doubt that you'll push the Sight, but that's just it. The Sight begs to be pushed to its limits. She'll taunt you. She's a little **** that begs to be ridden harder and harder. You will eventually succumb. Resistance is futile.

    I love my Sight. Luckily I'm a lightweight, so I still haven't broken her. ....But I keep trying!!
    That's exactly what I'm looking for in my next bike.

    And thinking on the issues mentioned in this thread with all due respect and sympathy to those of you who have cracked frames it doesn't sound like a huge percentage of Sight owners.

  51. #51
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    Quote Originally Posted by jdcatnau View Post
    So I was well on my way on ordering a 2015 carbon frame when I talked to my LBS and they mentioned the recent issues with Norco frames. The 2014 Range is in full blown recall mode and is stated on Norco's website. My LBS said 3 out of the 5 carbon Sights they have sold have cracked in the front triangle. Needless to say I postponed my order and now I am wondering if anyone has had these issues. I currently have the first series of sight killer b frames and I have not had any issues. I am a little perplex on what happened. Any feedback is appreciated.
    I only saw a recall for the range not the sight? I have ridden my for months in Pisgah and weigh 210 without any problems yet.

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    I wanted to chime in here although it's an old thread.

    I have a 2014 Sight LE carbon and weigh 215+ all geared and ride super aggressively. Absolutely adore the bike and have smashed it all over the stuff like Hazard/Porcupine in Moab, Elden Mountain in Flagstaff, Fruita, Sedona, etc. I have had an issue with the bolts all coming loose on rides occasionally, especially in the rear triangle, as have some others, but otherwise it has been good to me.

    I just noticed one issue that I wanted to see if anyone else had experienced. In the pivot near the bearings that connect my seat stay to my chain stay near the thru axle - the aluminum chain stay is actually rubbing into the carbon seat stay and has created a small groove in it (only on the left side) whereas the other side there is space between the two so it doesn't rub. The bearings are fine so it is not bearing play causing the issue. I actually think it is a small manufacturing defect. I can post a picture later, but wanted to know if anyone had noticed anything similar? It was just an off chance that i noticed while doing a routine bearing check...

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    Same thing with the rear triangle on my 2014 7.1 carbon. Most often it is the largest bolt coming loose, the one behind the chainring. I'll have to check out the seat stay about that other issue who've noticed when I get home. We're currently on our way home from Brevard NC. I highly recommend a trip there for anyone who's been thinking about riding there.

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    Quote Originally Posted by mlr42881 View Post
    Same thing with the rear triangle on my 2014 7.1 carbon. Most often it is the largest bolt coming loose, the one behind the chainring. I'll have to check out the seat stay about that other issue who've noticed when I get home. We're currently on our way home from Brevard NC. I highly recommend a trip there for anyone who's been thinking about riding there.
    Let me know. I went into a shop today and they said they had never seen the issue before. I am hoping Norco will send me a new rear triangle when I get back home from Moab.

    The pics attached show what I assume to be a defect. The first pic is how the chain stay and seat stay connection should look, the second is how it does look where the chain stay is rubbing into the seat stay.

    Norco Sight Frame Issues?-good-side.jpgNorco Sight Frame Issues?-defect.jpgNorco Sight Frame Issues?-defect2.jpg

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    Kind of hard to tell from the pics but is there a gap between the seat stay and chain stay? In other words is it only rubbing when the suspension is fully extended?

    I just bought a new 7.2 C, four rides in, loving it, but kind of freaking out about all these issues that keep coming up. After seeing your pics I checked mine no sign of rubbing, but then again it's practically brand new.

    FWIW I've checked all the suss hardware too and everything is snug.

    Please post back when you hear back from LBS/Norco about this.

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    I have a question not related to frame issues: looking at Norco's website, they list the handlebar on the 7.2 as a Raceface Turbine 760mm with 12 mm rise. I checked Raceface's website and the specs don't match up. Could it be a custom OE bar just for complete bikes?

    Reason I ask is b/c I think I want a little more rise. Which leads me to my next (possibly stupid) question: how do you measure the rise? from center to center diameter-wise and from the clamp area to the bar end?

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    I just checked my Sight LE and it looks okay. Something definitely seems out of spec with your rear triangle and Norco should replace it.
    Good luck and let us know how it turns out.

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    Quote Originally Posted by 10ex View Post
    I just checked my Sight LE and it looks okay. Something definitely seems out of spec with your rear triangle and Norco should replace it.
    Good luck and let us know how it turns out.
    Quote Originally Posted by mikeynets View Post
    Kind of hard to tell from the pics but is there a gap between the seat stay and chain stay? In other words is it only rubbing when the suspension is fully extended?

    I just bought a new 7.2 C, four rides in, loving it, but kind of freaking out about all these issues that keep coming up. After seeing your pics I checked mine no sign of rubbing, but then again it's practically brand new.

    FWIW I've checked all the suss hardware too and everything is snug.

    Please post back when you hear back from LBS/Norco about this.
    Thanks for checking guys.

    A gap comes when I compress the shock. It only rubs when it is fully extended. I will let you guys know how it all turns out.

  60. #60
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    I went and checked my C7.4 and the gaps are present and normal. No rubbing issues. A couple suspension bolts were a little loose but I've ridden this thing hard and a lot since I got it in March so I'd expect them to need a little tightening. Nothing more than 1 full turn at worst.

    Definitely contact your dealer or Norco. It's not right. Thank you for documenting this so others can keep an eye out for the problem.

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    approx 2000 miles on my 14 7.2c. Its been ridden hard, down a number of times and numerous brushes w trail obstacles - all looking good. no issues at all. Good luck w dealer and Norco - seems something is off on your rear triangle a bit for sure. good news is it seems likely to be an anomaly - but sorry it happened on your watch!

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    Have had my 2015 Sight 7.1 Carbon since Apr. 10, 2015. I love everything about the bike. Unfortunately, I sustained damage to my downtube, not clear how it happened, maybe a rock flew up with a frame crack that worsened with a subsequent ride, no crashes, but lots of bumps, roots, rocks and small air. In any event, I am waiting for a reply from my lbs and Norco about a front triangle. Can't ride it while I wait. I will post the outcome.

  63. #63
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    Quote Originally Posted by batchawana View Post
    Have had my 2015 Sight 7.1 Carbon since Apr. 10, 2015. I love everything about the bike. Unfortunately, I sustained damage to my downtube, not clear how it happened, maybe a rock flew up with a frame crack that worsened with a subsequent ride, no crashes, but lots of bumps, roots, rocks and small air. In any event, I am waiting for a reply from my lbs and Norco about a front triangle. Can't ride it while I wait. I will post the outcome.
    How about posting a pic???


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    Bonking ... not feelin' well 2015 Norco Sight Downtube damage

    [QUOTE=DDDonny;12002513]How about posting a pic???


    Norco Sight Frame Issues?-img_0046%5B1%5D.jpgNorco Sight Frame Issues?-img_0035%5B1%5D.jpg

  65. #65
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    I hope everything works out for you, especially since I have the same bike! Please keep us posted...




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    I'm no carbon expert - but is the cracking that visible just in the paint and most external layer of the layup? can you tell if the carbon fiber is actually cracking under?

    I only ask as I've hit rocks, crashed, had rocks fly up and hit my bike and no such damage - by I also have one of the non-painted carbon's from 14 so it's real easy to look for any potential "damage" to the actual carbon

    just asking and will be curious to see what happens - truly best of luck and I'm hoping you'll be able to ride SOON!

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    Lbs said to ride it. The cracks at right angles to the linear crack lifted after the first ride on some rocky stuff east of Lake Superior. I'm afraid to ride it now as to not worsen the repair. Just waiting game at this point. Pics sent to the Norco secret warranty department on Mon. June 1st. Only the lbs has the secret code and can contact them. Talked to Frank at Spyder Composites in Calif. He crashed his Bronson on the 3rd ride and Santa Cruz had a rear triangle at his shop the next day. I still love the sight and hope to be able to report good news sooner rather than later. Hope Norco also feels that I shouldn't have a cracked frame in less than 2 mos. without a crash.

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    Talked to my lbs. Stated that Norco is going to replace the front triangle, taking apart a bike to get it. Should know if the orange color is available this Mon. afternoon. Lbs has been on top of it, which I appreciate. I offered to pay for expedited shipping to hopefully keep the down time to a couple of weeks. Can't wait to get back on my sight. Will post the outcome.

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    That's good to hear, and I hope the turn-around time is quick to get you back on the bike...


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    I just got a 2015 7.2 Carbon Sight about two months ago. Really enjoying this bike. I've gotten some good rides in so far and have had plenty of rocks flying up hitting the frame. No damage so far, knock on wood. I did buy some helicopter tape though and I'll be putting that on soon for a little extra peace of mind. I know it's not going to ward off major stuff, but anything helps.

    batchawana I hope Norco/LBS gets you sorted out quickly. Having your new bike out of commission is a drag.

    According to my LBS, Norco's production runs are tight and if they sell out quicker than expected they don't typically do another one. If they're taking apart a bike to get you set up, sounds like that is really tight no spare fronts or rears hanging around for replacements!

    Good luck with everything.

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    I too have considered putting clear 3M film on the downtube. The Magic Mary tire does throw up some shit, great tire though. Hopefully this was an unfortunate one time only event. Have to say that if all goes as hoped for that Norco has stepped up because in a strict sense this incident could be excluded as accidental and not covered. I will give an update when available. Thanks, you're right it's a ***** not to have that fast and fun sight to ride, the norco bling was even nice at the trail head.

  72. #72
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    These are VERY expensive bikes and I would assume they stock frames/parts for inevitable warranty claims outside of normal retail/commercial production. Shouldn't have to do anything additional to protect this frame. Not remotely suggesting it's even necessary and also not suggesting I have a clue as to whether or not Norco intends on the stocking frames/parts to support warranty (can't imagine they wouldn't). If they don't there are many alternatives (former Yeti guy with Sight).

  73. #73
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    By alternative you mean buying a different bike from a different company? I guess that's an alternative, but like you said, these are expensive bikes. If I end up with a damaged frame, that's about the last option for me!

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    Expensive for certain because you would be buying another frame to ride while waiting on a replacement to then sell. A sort of scorched earth scenario.

  75. #75
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    Good luck Batchawana and please keep us posted.

    As an aside, I grew up in SSM and spent a good part of my summers at my parents' cottage near Chippewa River. Very fond memories.

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    Hey,
    My cottage is half way between the Chippewa and Batchawana Rivers. Spend as much time there as possible.
    Latest update from lbs. Norco has sent a 7.2 black bike to Toronto to come up with a black frame. Was told that there will not be 7.1 C orange frame available period. Lbs went to bat for me as much as possible, but I don't want to give up my 7.1 color so I am sending the bike to Frank Morelli at Spdyer Composites in Campbell California for repair at my expense. I wish there had been better communication regarding the process, particularly from Norco, it took too long to find out that the 7.1 bikes and frames are oversold and unavailable. Hopefully the RT to Calif. and the repair won't take a very long time and will come out acceptable, flats are hard to blend. I cracked the bike down this afternoon and have the frjont triangle boxed and ready to send

  77. #77
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    I have a 2014 C7.2 and love it (once I upgraded the fork). I've also notice some hardware coming loose as previously mentioned. I was just doing some maintenance to figure out a creaking sound and discovered a crack on the frame shock mount.

    I weigh 175 geared up and ride fairly smoothly (so I've been told) but I am an aggressive rider. No big jumps or drops or park riding so I'm pretty shocked and disappointed that this has happened. I've yet to contact my LBS to see about warrantee coverage. I'll post an update once I know more.

  78. #78
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    Quote Originally Posted by batchawana View Post
    Hey,
    My cottage is half way between the Chippewa and Batchawana Rivers. Spend as much time there as possible.
    Latest update from lbs. Norco has sent a 7.2 black bike to Toronto to come up with a black frame. Was told that there will not be 7.1 C orange frame available period. Lbs went to bat for me as much as possible, but I don't want to give up my 7.1 color so I am sending the bike to Frank Morelli at Spdyer Composites in Campbell California for repair at my expense. I wish there had been better communication regarding the process, particularly from Norco, it took too long to find out that the 7.1 bikes and frames are oversold and unavailable. Hopefully the RT to Calif. and the repair won't take a very long time and will come out acceptable, flats are hard to blend. I cracked the bike down this afternoon and have the frjont triangle boxed and ready to send
    So you'll still be getting the black front triangle though? Not a terrible solution. Nice to have a "spare" front triangle!

  79. #79
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    No such luck, lbs states that the 7.1c frame must be given up on trade, a whole black frame was available,not sure if it was a 2015. On the 2015 7.1 c the sdg saddle and the pike fork are color schemed the the frame. I didn't want to give it up, hence the front triangle is on its way to spyder composites. I do wish an orange front triangle was available, a happy camper I would have been. On a positive note, I love the sight, what a blast to ride. As far as the fragility of the frame, I'll leave that opinion to more qualified mtb'rs. Lots of carbon frames of all manufactures get busted. The repairs are said to be strong so I am hoping for the best.

  80. #80
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    batchawana, please keep us posted and try to post pics after the repair is complete.


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    will do DDdonny. Expect it to take at least a couple of weeks.

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    batchwana so you never actually sent the frame off to Norco? I'm surprised and impressed that they signed off on a replacement without having the frame in their possession. On the flip side, it's a little unsettling b/c it kind of implies that this kind of damage isn't out of the ordinary.

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    No frame was sent. My lbs does quite a bit of Norco business and pushed really hard for a triangle, this option was not initially offered, in fact they initially said the triangle would be $1300 cad. classified as accidental. After back and forth negotiation by lbs the black bike was sent to Toronto for frame parting out, I didn't find out until after it was sent, I stated that that was not an option that I wanted to exercise. I just think that they were actually trying to step up, from their initial response, I don't think that they felt they owned the problem. In any event my separation anxiety about sending my front triangle off is easing. Just hope some disgruntled usps worker doesn't throw it off a truck.

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    Bonking ... not feelin' well

    Hi there rckwng,
    Can you please post any photos of the "crack"? I have the same bike and also noticed the same thing.....
    Norco Sight Frame Issues?-image.jpgNorco Sight Frame Issues?-image.jpgNorco Sight Frame Issues?-image.jpg

    Aftet looking at it more thoroughly to be honest I beleive that it's a paint crack. I talked to bike store ai bought from and they told me that they have to check it and claim warranty fron Norco.
    The thing is that I now moved to my country and sending the bike back getting it checked and waiting fir their decision makes me thinking about it in the middle of summer.

  85. #85
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    Here are few pics of my downtube on my 2014 7.1 carbon. Norco and local bike shop said not to worry about it because it's on a part of the bike that's built more beefy. Bike has been like this for about a year and still looks the same. I ride this bike hard and aggressive. I do t shy away from jumps or drops under 4 feet and still no issues....

    Norco Sight Frame Issues?-image.jpg
    Norco Sight Frame Issues?-image.jpg

  86. #86
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    Quote Originally Posted by rckwng View Post
    I have a 2014 C7.2 and love it (once I upgraded the fork). I've also notice some hardware coming loose as previously mentioned. I was just doing some maintenance to figure out a creaking sound and discovered a crack on the frame shock mount.

    I weigh 175 geared up and ride fairly smoothly (so I've been told) but I am an aggressive rider. No big jumps or drops or park riding so I'm pretty shocked and disappointed that this has happened. I've yet to contact my LBS to see about warrantee coverage. I'll post an update once I know more.
    Hi there,
    Due to the fact I might have the same problem can you please post some pics to check the crack?
    Cheers


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  87. #87
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    Mine has cracked in pretty much the same place, crack goes through at 90 degrees from one side to the other. Norco have said they will replace it, just waiting for the frame now.

  88. #88
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    Reference post number 5
    Mine has cracked in pretty much the same place, crack goes through at 90 degrees from one side to the other. Norco have said they will replace it, just waiting for the frame now.

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    Received my front triangle back from Spyder Composites in time for the 4th weekend. Excellent workmanship with 2 weeks plus one day in his shop. 4" carbon repair with custom matte color matching and matte clear. $200 repair cost, a bargain. Frank Moir at Spyder was accessible and kept his commitments. Lbs states that Norco is going to reimburse me for the repair expense. I put it back together and am more happy than ever with the sight, great to be back on the saddle.Norco Sight Frame Issues?-img_0093.jpgNorco Sight Frame Issues?-img_0046%5B1%5D.jpg
    Attached Thumbnails Attached Thumbnails Norco Sight Frame Issues?-img_0033-5-.jpg  


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    Quote Originally Posted by batchawana View Post
    Received my front triangle back from Spyder Composites in time for the 4th weekend. Excellent workmanship with 2 weeks plus one day in his shop. 4" carbon repair with custom matte color matching and matte clear. $200 repair cost, a bargain. Frank Moir at Spyder was accessible and kept his commitments. Lbs states that Norco is going to reimburse me for the repair expense. I put it back together and am more happy than ever with the sight, great to be back on the saddle.Click image for larger version. 

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    That's great news all around reasonable price, turnaround and CS from Norco. I did not expect Norco to kick down for a third-party solution.

    On a related note I jacked up the down tube on my 7.2 C on the bike rack! It looks pretty much just cosmetic scratched off some of the green from the Norco logo as well as the base black so that I can see a whitish/blackish mix which I'm assuming is the carbon itself. It's not jagged at all and there's virtually no depth to it other than the layers of paint scraped off.

    I gotta say it seemed like pretty harmless contact and in an area of the bike that should be designed for serious abuse. Again, it's just cosmetic and I don't really care, but a little surprised how easily the paint came off.

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    I agree, great cs from Norco. Invisiframe.co.uk has a custom cut 3M paint protection film for the 2015 carbon sight, should work for the 14 model, it is available in matte and gloss. As far as racks go, I am using and really like the 1UP USA rack, no paint issues with that. Enjoy your sight.

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    Quote Originally Posted by batchawana View Post
    I agree, great cs from Norco. Invisiframe.co.uk has a custom cut 3M paint protection film for the 2015 carbon sight, should work for the 14 model, it is available in matte and gloss. As far as racks go, I am using and really like the 1UP USA rack, no paint issues with that. Enjoy your sight.
    After my gaff with the bike rack I slapped on some helicopter tape on the down tube. ***** of it is I bought it and had it BEFORE, but just hadn't gotten around to putting it on.

    I'm sure the fit and finish of the Invisitape frame-specific kits is nicer than my hack job, but it also costs more than 4X as much. Yes, it covers much more of the bike but I'm all about quick and dirty kind of fixes. That's just me though.

    In any case, I'm loving this bike.

  93. #93
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    Quote Originally Posted by mikeynets View Post
    That's great news all around reasonable price, turnaround and CS from Norco. I did not expect Norco to kick down for a third-party solution.

    On a related note I jacked up the down tube on my 7.2 C on the bike rack! It looks pretty much just cosmetic scratched off some of the green from the Norco logo as well as the base black so that I can see a whitish/blackish mix which I'm assuming is the carbon itself. It's not jagged at all and there's virtually no depth to it other than the layers of paint scraped off.

    I gotta say it seemed like pretty harmless contact and in an area of the bike that should be designed for serious abuse. Again, it's just cosmetic and I don't really care, but a little surprised how easily the paint came off.
    I have a 2015 C 7.2 also (matte black and green). It's THE worst paint job I have seen on a bike in my life. I think the dude who painted it was drunk or whacked on something. I offer that with the hope that it may make you feel a little better. I didn't even do anything to my bike and the paint is a disaster.

    Norco Sight Frame Issues?-img_6693.jpg
    Attached Thumbnails Attached Thumbnails Norco Sight Frame Issues?-img_6690.jpg  


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    Quote Originally Posted by mtnbkrmike View Post
    I have a 2015 C 7.2 also (matte black and green). It's THE worst paint job I have seen on a bike in my life. I think the dude who painted it was drunk or whacked on something. I offer that with the hope that it may make you feel a little better. I didn't even do anything to my bike and the paint is a disaster.
    Ha! Same drunk probably painted my bike too! At first I thought it was some kind of residue from stickers or something. No, just a terrible paint job. If that's the only thing wrong with the bike *knock on wood* then I don't care.

    But it seems most of issues on this thread comes down to shoddy QC so we'll see. . .

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    Quote Originally Posted by eragotte View Post
    Let me know. I went into a shop today and they said they had never seen the issue before. I am hoping Norco will send me a new rear triangle when I get back home from Moab.

    The pics attached show what I assume to be a defect. The first pic is how the chain stay and seat stay connection should look, the second is how it does look where the chain stay is rubbing into the seat stay.

    Click image for larger version. 

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    For those who are curious about this, Norco sent me a brand new rear triangle in all black (no graphics like my original LE as expected).

    I also got to keep my current rear triangle so I can keep riding that until it goes. Overall an excellent customer service experience with no complaints at all.

  96. #96
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    Quote Originally Posted by eragotte View Post
    For those who are curious about this, Norco sent me a brand new rear triangle in all black (no graphics like my original LE as expected).

    I also got to keep my current rear triangle so I can keep riding that until it goes. Overall an excellent customer service experience with no complaints at all.

    Thanks for the update.

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    sadly, I've just discovered my drive side, seat stay on my alloy 2013 sight killer b has cracked for the second time, I've not ridden the bike in a few months as I bought a 160mm bike for the more burly riding but seem to use the bigger bike for most rides. was about to sell the sight to a guy I know when I spotted the crack - no sale, gutted. took 7 weeks to get the first stay replaced by Norco / UK dealers , lets see how long this one takes. top picture happened in july 2014, Bottom one must have happened in may 2015 Norco Sight Frame Issues?-norco-cracked-stay-number-1.jpgNorco Sight Frame Issues?-norco-cracked-stay-number-2.jpg

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    Very interesting thread guys, thanks for all the photos and info.
    I am based in Australia and ride with a large group all on Norcos 2014-2015 range, sight alloy and Carbon. Only one issue on the Range so far.
    Will be checking my 2014 C7.2 more thoroughly now. I don't jump very often, but give it a hard time all mountain with large rollovers and flying down descents ( not Downhill variety)
    Keep up the great posts and will keep you posted from the other side of the world

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    Oh, one more thing
    They are awesome on the track, would not swap for anything

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    just gone through all the old posts on this thread, of the 4 cracked drive side seat stays posted on here, all are painted the same color, and are 2013/14 bikes, coincidence or maybe a bad batch run? would be interesting to know what sizes frames the other two riders have? Norco build 2 size stays s/m and l/xl, my 2 were the l/xl stay. if they all were the l/xl stay this might add weight to this argument.

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    I dont really want to change the topic, but has anybody had any problems on the norco range? or atleast heard about any since that is one of my next bikes on my list..... so have there been any 2015 problems, since im looking at a norco range 7.2
    "If you're in control, you aren't going fast enough." :madman:

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    Quote Originally Posted by Hoynoski38 View Post
    I dont really want to change the topic, but has anybody had any problems on the norco range? or atleast heard about any since that is one of my next bikes on my list..... so have there been any 2015 problems, since im looking at a norco range 7.2
    Hi, there is one in Russia (not my bike)
    Norco Sight Frame Issues?-range_crack.jpg
    Last edited by vanfreeride; 09-22-2015 at 04:29 AM.
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    My Sight A 7.2 2014... I'm very disappointed. Don't even know,should I ride further, or try a warranty quest now?
    Norco Sight Frame Issues?-dsc02500.jpg
    Last edited by vanfreeride; 09-22-2015 at 04:28 AM.
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    vanfreeride that's precisely where my '13 alloy sight b1 cracked, had the replacement chainstay assembly from Norco in my hand within a week...
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  105. #105
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    It's crazy how many failures there have been, Sight and Range. It's surprising because my bike - the Range c7.2 - is not anywhere close to what I would call a light bike (well, stock, at least). I could understand if these bikes weighed less - a LOT less, but they are pretty close to Kona territory weight-wise. Or am I wrong on all that?

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    I gotta say that it kind of sucks having such an awesome bike, but having all these failures in mind while I'm out riding, wondering if eventually my bike is doomed to the same fate...?!?!


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    The aluminum Sight snapping at the drive side seatstay right on the weld area is a known issue. That weld is in a high stress area and creates a stress riser where cracks tend to start. On the carbon Sight the seatstay is done in a single piece so there aren't any welds in that area to cause a weak point with a stress riser. I do know of a few broken carbon Sights & Ranges, but as far as I know they were all crash/impact damage or the recalled 2014 Ranges with the defective ISCG mounts.

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    FWIW - i'm not sure the failures have reached epidemic state or for that matter, sound an alarm - at least not on 2014 and newer... there's a typical predictable % of failure baked in to the business plans +/- a certain percent - when they recalled the Range C last year - they likely hit that real soon... and did the right thing to recall and replace ALL of em...

    For those that have had an issue - don't get me wrong - i feel for ya and that sucks...

    if you mass produce to the numbers of Giant, Spechy and even now SC - the number is skewed a bit versus the smaller production companies like a Norco or say Transition, Knolly etc... bottom line is Not one of em has a 100% non-fail rate - could be the alloy composition, carbon layup or bonding or many other factors of a given days production run.

    I guess what I'm saying - i still believe Norco has a solid, sorted and well produced product... and I hope to not be proven wrong

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    I'm sure (and hope) I'm wrong, but it seems kinda weird to me that a month can go by (not really but you get my point) where there is not so much as a single post on this forum, yet there seem to be a disproportionately high number of failures.

  110. #110
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    Quote Originally Posted by kamper11 View Post
    I guess what I'm saying - i still believe Norco has a solid, sorted and well produced product... and I hope to not be proven wrong
    Right there with you, man...!



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  111. #111
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    Quote Originally Posted by mtnbkrmike View Post
    I'm sure (and hope) I'm wrong, but it seems kinda weird to me that a month can go by (not really but you get my point) where there is not so much as a single post on this forum, yet there seem to be a disproportionately high number of failures.
    I'd say the failure rate is higher than I'd like to see, but I don't think it's way out of industry norms (name any bike and I know of at least a half dozen or so that have been broken). Keep in mind that the Sight has sold out on its production runs every single year so there's a lot of them out there, likely quite a few more than most people think (I've seen 3 carbon Sight 7.1s and probably around 8-10 aluminum Sights on the trails in this year).

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    Add to that the Sight (and Range) consistently get glowing press reviews and I've never seen a single mention of failures in the media. I know sometimes the mags and websites are hesitant to dog a bike b/c of paid advertising, but if something is a glaring problem, it'll usually get called out. Like kamper said, bummer for those who have had failures. And like ddonny said, unfortunately now I'm thinking about this when I ride. So far so good though on my 2015 C 7.2. Knock on wood.

  113. #113
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    Quote Originally Posted by mikeynets View Post
    Add to that the Sight (and Range) consistently get glowing press reviews and I've never seen a single mention of failures in the media. I know sometimes the mags and websites are hesitant to dog a bike b/c of paid advertising, but if something is a glaring problem, it'll usually get called out. Like kamper said, bummer for those who have had failures. And like ddonny said, unfortunately now I'm thinking about this when I ride. So far so good though on my 2015 C 7.2. Knock on wood.
    It's been a while since I have been an avid reader of the mags, but I don't ever recall seeing even a single review of any bike where frame failure has even been mentioned (even for ones where frame failure has been notorious). I suspect legal issues plus advertising revenue go a long way to explaining that. Not trying to argue with you, but have you seen any?

  114. #114
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    Quote Originally Posted by aerius View Post
    ...Keep in mind that the Sight has sold out on its production runs every single year so there's a lot of them out there, likely quite a few more than most people think (I've seen 3 carbon Sight 7.1s and probably around 8-10 aluminum Sights on the trails in this year).
    I was assuming there was a relationship between the lack of posts in this forum and the number of higher end Norcos sold (i.e., not many, relatively speaking). I actually tried to research sales figures but could not find any.

    I suspect that while the lower end Norcos are big sellers, the higher end ones are still relatively niche (i.e., relatively small production runs), and may be predominately sold through Canadian retailers. That said, I know you know your stuff.

    As an aside, one of the LBSs is overstocked on Norcos (which is extremely odd this time of year) - check out the inventory and reasonably deep discounts on the MSRPs for Ranges and Sights:

    Norco RANGE C7.1 BLK LRG 2 $6999.99 $8239.99
    Norco RANGE C7.2 BLK LRG 2 $5299.99 $6194.99
    Norco RANGE C7.3 BLK LRG 4 $4199.99 $4939.99
    Norco RANGE C7.3 BLK XLG 1 $4199.99 $4939.99
    Norco RANGE C7.4 BLK LRG 3 $3399.99 $4014.99
    Norco RANGE C7.4 BLK MED 2 $3399.99 $4014.99
    Norco RANGE C7.4 BLK XLG 1 $3399.99 $4014.99
    Norco RANGE A7.1 BLK LRG 2 $3149.99 $3579.99
    Norco RANGE A7.1 BLK SML 1 $3149.99 $3579.99
    Norco RANGE A7.1 BLK XLG 1 $3149.99 $3579.99
    Norco SIGHT C7.1 ORG LRG 1 $6499.99 $7649.99
    Norco SIGHT C7.1 ORG MED 1 $6499.99 $7649.99
    Norco SIGHT C7.1 ORG XLG 1 $6499.99 $7649.99
    Norco SIGHT C7.2 BLK LRG 1 $5499.99 $6424.99
    Norco SIGHT C7.2 BLK MED 1 $5499.99 $6424.99
    Norco SIGHT C7.3 RED LRG 4 $4349.99 $5119.99
    Norco SIGHT C7.3 RED MED 2 $4349.99 $5119.99
    Norco SIGHT C7.3 RED XLG 2 $4349.99 $5119.99
    Norco SIGHT C7.4 BLK LRG 2 $3499.99 $4134.99
    Norco SIGHT C7.4 BLK XLG 1 $3499.99 $4134.99
    Norco SIGHT A7.0 BLK LRG 4 $3349.99 $3949.99
    Norco SIGHT A7.0 BLK MED 1 $3349.99 $3949.99

    By the way - to anyone reading my posts - to be clear, I am a proud owner of a 2015 c7.2 Range that is significantly rebuilt (which cost me a small fortune). Money was no object and I landed on the Range as my bike of choice, so I am in no way diss'in the brand. I love my Norco.

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    i do know this - when press received the new Yeti SB's for testing - most of em had rear triangle failures that Y replaced in order for them to conclude testing... and most of the press communicated this as part of the launch reviews

    I've heard rumors of a significant number of subsequent failures on the production bikes - not trying to dog em or start something - but i do have a level of trust and value the sources personally...

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    Hey no one is dissing the sight or Norco, The sight punches well above its weight, and must be one of the most versatile trail bikes built in the last few years. Norco held there hands up straight away when the issues showed up with the range, fair play to them. I'm surprised that this rear triangle issue on the alloy 13/14 sight has shown up so many times. I hope Norco have addressed it as it would be great to see such a good bike builder respond, and keep in touch with the customer, I hope it hasn't continued into 15/16 bikes.
    Kamper11 If your "source" is right I'm s**t out of luck. My sight has fallen apart with a known defect and my yeti is about to, might as well give up and buy a road bike.

    Update. Just looked at the 2015 rear triangle and it does look like there is more bracing than the 13/14 model, so maybe the issue has been resolved, great if this was the case.
    Last edited by Bikefarmer; 07-22-2015 at 12:04 PM. Reason: Update

  117. #117
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    Quote Originally Posted by Bikefarmer View Post
    Hey no one is dissing the sight or Norco...
    No. I know. I just didn't want someone accusing me of trolling, when I am ecstatic with my Range.

  118. #118
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    Quote Originally Posted by mtnbkrmike View Post
    No. I know. I just didn't want someone accusing me of trolling, when I am ecstatic with my Range.
    Not to worry. Definitely didn't come off like that. I think we're all stoked on the bike. Just prob all a little freaked out by the frame issues and trying to suss out if it was either a bad run on the 13/14 alu sights or an overall bad design or bad QC or whatever. After mulling it over I think I'm in the "isolated incident/bad run" camp.

  119. #119
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    Quote Originally Posted by mikeynets View Post
    Not to worry. Definitely didn't come off like that. I think we're all stoked on the bike. Just prob all a little freaked out by the frame issues and trying to suss out if it was either a bad run on the 13/14 alu sights or an overall bad design or bad QC or whatever. After mulling it over I think I'm in the "isolated incident/bad run" camp.
    All I can say is that my Range has THE worst paint job I have ever seen on any bike. Period. Which really makes me wonder about overall QC.

  120. #120
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    My 2015 sight 7.1 downtube crack was clearly accidental, Norco stepped up, covered the cost of repair, I couldn't have asked for better customer service. In my talking with Frank at Spyder Composites, it is pretty common for very lightweight frames, both carbon and aluminum to break, keeps him extremely busy. His comment on my sight, "very cool bike", couldn't agree more. Even the most expensive bikes like Cervello and Specialized S-works break. I wouldn't trade my norco for any ride of similar cost, components on the norco's are dialed by riders who breathe bikes. My sight frame was made in Taiwan, should be a pretty good quality piece.

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    mtnbkrmike,
    Sorry to see that your range paint job was lacking material in spots, my sight paint was flawless. Range pics just look like raw carbon in spots. Mine isn't flawless anymore, tough to blend flats. I hope that the ride makes up for a lot, I know that I love my sight carbon, one fast bike.

  122. #122
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    so the problems are still being made with 2015 frames or did they solve it and only the earlier years had a prob, and is it a small % of cracks or is there a actual recall, and i should be fine considering i way 140 lbs right haha?!?!?
    "If you're in control, you aren't going fast enough." :madman:

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    Has anyone put the frame on a scale and can tell the actual weight? and which size?
    (please remember to add which parts are at the frame additionally)

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    Quote Originally Posted by bansaiman View Post
    Has anyone put the frame on a scale and can tell the actual weight? and which size?
    (please remember to add which parts are at the frame additionally)
    Sight Alloy 2014 M-size, (without suspension bolts and shock hardware but with headset cups) = 2.82kg. I don't know why the photographer have decided to disassemble the frame and take away the bolts

    Last edited by vanfreeride; 09-22-2015 at 04:30 AM.
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    My 2013 sight b1 has a hairline crack like the others. My lbs is going to look into it for me. Problem is I'm the second owner and it wasn't bought at my lbs.

    Has anybody had to pay for a rear triangle? Cost?

  126. #126
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    My Sight A 7.1 2014 has got some defects too:
    Norco Sight Frame Issues?-img_2679.jpgNorco Sight Frame Issues?-img20140805225612.jpg

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    Hate to say it, but the only two Norco Sights that I know my LBS sold last year have both broken seat stays, one of which was mine this weekend :-(

    Both are A7.2s, my friends broke early this season where everyone else has said (just in front of the rear axle weld, drive side) on a large frame - he's 190 lbs range. Mine broke on the opposite side two days ago during an Enduro race in my local area (Copper Harbor MI) just in front of the rear seat stay weld in front of the rear brake (brake side). I'm 170 LBS and my frame is a medium.

    Love my bike, but I don't want this to me a regular occurrence... Glad to see no posts dealing with a 2015 so far (unless I misread something) so hopefully they fixed the issue! Will be sad to lose my graphics though :-(

  128. #128
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    Johnsonad11 sorry to hear about another broken stay, just got my frame back after its 2nd drive side stay break in 12 months, this time they have replaced the entire frame with a new 15 frame, instead of just replacing the seat stay section. Great customer service at least. The 15 frame is different from the 13 frame and they have added a line of weld up the inside of the seat stay from the rear corner, I presume to strengthen it, don't do how effective it will be, as I am no alloy weld expert , but I hope it makes the difference. Such a great riding bike, punches well above its weight, but clearly must be a known problem with 13/14 alloy bikes. Hope you get it sorted.

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    Sadly I have more bad news. A friend of mine who has the same bike came out to a MTB event this weekend (with my warranty parts not in yet, I was on my wife's bike) and we found a crack in his seat stay, where his had broken earlier this season. My shop said that Norco would only send the seat stays for my bike, so today I'm going to go in and either they or I am going to call Norco, but seat stay replacements obviously are not resolving the issue.

  130. #130
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    Sooo...fun times for me with Norco frames in the past several months. I posted earlier in this thread with a cracked drive-side seatstay on my 2014 Sight B1, for which Norco sent me a new seatstay assembly under warranty. While waiting for the frame fix (only took about a week) I demo'd a 2014 Sight C7.2 in XL (my frame was a large) and decided that the bigger bike fit me better...was offered a sweet deal on it so I sold my alloy frame with the build kit from the new bike. Fast forward to July and I found a crack around the front derailleur mount of my carbon frame - an issue my LBS said was relatively common with these frames. Luckily, Norco is just down the road from me and had an XL C7.2 frame in stock so I had the new frame within a few days. Unfortunately, it only took about a month before the new frame failed (in the same spot). This time Norco was out of 2014 XL frames so they have sent me a new 2016 replacement (C7.1 frame), which is already at the shop waiting for me to bring my bike in for a frame swap. LBS mentioned that Norco moved production of their carbon frames to a new factory in the middle of the 2015 model year run and that the new factory is producing frames of significantly better quality. I had originally bought my Sight in Southern Ontario and have since moved to BC where the trails are significantly faster & steeper so I'm considering just selling the Sight and moving up to a Range. Norco has been great with the warranty process and such, and having seen my 2016 frame at my LBS it is evident that they have stepped up the quality of the carbon frames...so despite having had these frame issues I'm not quite ready to write Norco off. I'm attaching pics of the two carbon frame cracks for reference. Norco Sight Frame Issues?-11992375_10153109335658388_378686481_n.jpgNorco Sight Frame Issues?-crack2.jpg
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  131. #131
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    At my LBS I saw a Range frame hanging on the wall that was cracked in that same spot. I assume you were running a FD or FD mounted chain guide? I know that was somewhat common issue on the Ranges.

    I have a 2015 carbon Sight 7.2 and so far it's been perfect except for a squeaky BB. After reading on this thread and others I check all the pivot hardware after each ride, check over all the known problem areas for cracks and luckily everything has been great for me.

    I'm sorta half hopping I break my frame so I can get the new 2016 with the supposedly better carbon layup. Not really, but kind of.

    BTW I noticed on the Norco website the 2016 Sight 7.1 and 7.2 frames now have FD mounts whereas in 2015 those frames were 1X only. I wonder if that's just early pics or actual production models. I'm pretty happy with 1x for where I live and ride, but options are always nice. Anyone know if the 7.1 and 7.2 are actually shipping with FD mounts?

  132. #132
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    That's the odd thing, I haven't used a front derailleur or FD mountain chainguide EVER on these frames. The carbon layup on the new Sight & Range has been updated and apparently beefed up since both bikes are shipping with longer forks for the 2016 model year (150 Pike on the Sight and 170 Lyrik on the Range).

    LBS said that for 2015 the frames for the top two builds had NO front D mount at all but that they've brought it back across all builds for 2016...
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  133. #133
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    Probably just makes more sense production-cost wise to have one mold. I know some people want their bike to be as clean looking as possible, but is a FD tab really that unsightly? Yeti and Chromag make some nice custom little caps that bolt on to an unused tab. Prob others too.

    tdotrider good luck with your new frame. Hope that's the end of your replacements but it's nice to here about Norco stepping up and taking care of you like that.

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    Hey guys I had my 2014 Norco sight LE just replaced it had a crack around the seat post clamp area with a Nasty creak. The took great care of me they replaced it with a 2016 7.1. I was able to ride still with waiting for my replacement to arrive. Let's hope there newer stuff is better quality then the first batches.

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    That's good everyone has had good service from Norco, that makes me feel a little better. I have not yet, they sent just the seat stay which apparently doesn't resolve the issue - so today I'm going to get their customer support number and call myself. (Frustratingly they don't have a customer support number on their website, they say go to your dealer) One of the mechanics at my bike shop called before and I don't think he really got the point across that I'm not happy getting a replacement part that will fail again (now have found multiple instances of repeat failures). It's one thing if you had an issue during manufacturing, it's another thing to have multiple replacements fail as well - that to me says the frame isn't strong enough, especially since the 2015s were beefed up in that location. I'll post my results and let you all know how it goes, hopefully Norco is willing to see the issue and send an updated frame rather than just a replacement seat stay with the same weak point.

  136. #136
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    Quote Originally Posted by mikeynets View Post
    I know some people want their bike to be as clean looking as possible, but is a FD tab really that unsightly?

    Yes! But that's just my opinion...



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  137. #137
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    The 2016 models also use a new process and I believe manufacturer so there is a chance the newest versions won't have this problem. They could also exhibit new issues, however. I feel pretty confident in their products and especially their customer support.

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    F8L, when you say customer support, do you mean through their dealers? Or have you actually managed to find contact info? Because thus far, I would not say I've had good customer support, considering my problem is being "fixed" with a part that has continued failure issues, and apparently has additional reinforcement for newer models. Unless they're sending a full new rear triangle (which I haven't seen what they're sending me nor have I seen them send a full rear triangle for this issue) there's no way to put a 2015 seat stay on a 2014 chain stay. Hopefully the parts come in today, which will have had me without a bike for "only" a week and a half. Additionally, my LBS doesn't have a tracking number or anything from Norco, so they don't even know when the parts are supposed to arrive, they just had verbal confirmation that the parts shipped...

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    Well the plot thickens. After the shop received the replacement seat stay and was installing it, they found the replacement part had an alignment issue, so back to Norco. Unfortunately the mechanic didn't give me a call when that happened, so I don't know if that was today, or Tuesday, or any day between. But, there's no way the next part coming from Norco will be here for this weekend, so now we're going 2+ weeks without my bike, and still all they're sending is another seat stay. So, I'm going to have the shop push back hard on Norco about replacing the frame since I REALLY don't trust the seat stays for the '13 and '14 bikes. Hopefully Norco can make this right, I have seen good reviews of Norco's customer service, but like I said before I have yet to experience it.

    To sum it all up, Bikefarmer had 2 broken seat stays ending with a full new frame, my friend (and only other local Sight) broke his second seat stay last weekend, and my second seat stay had alignment issues. That's 6 faulty parts over 3 bikes... Not enough of a pool for statistics sake, but not a good start either. I understand these aren't failing enough to warrant a recall, but take care of your customers that do have a failure and give them an actual fix!

  140. #140
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    Hope you get this sorted and they offer a new frame, there are 6 separate broken stays on this thread, plus your friend. All 2013/14 bikes. if they insist on only replacing the seat stay section, check the alignment / width of the stay section when you take the through axle out, my first warranty replacement the stays required pushing together by 15mm to get the axle in after it came back. Good luck

  141. #141
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    All, if you have had the broken seat stay issue or know anyone who has (even if Norco has replaced the full frame), can you please report it to the CPSC via the below link?

    SaferProducts.gov

    Even if Norco has fixed the issue for your case (full 2015 or newer frame replacement) reporting the issue could help the rest of us who are fighting this battle get the underlying issue fixed. The more reports there are, the more likely a recall will be issued.

    At this point, it looks like Norco is unwilling to fix the underlying issue on my bike until the warranty part brakes as well, and that is a maybe too. Even though the first warranty part had alignment issues, Norco is not willing to replace the frame with a newer design, so I'm sure anyone else that has this fail will be in the same boat. Because it is so frequent that the warranty part brakes as well, I feel this issue warrants a recall. There is obviously a design flaw and not just a manufacturing issue effecting a few parts. Usually I'd leave it up to the manufacturer to post a voluntary recall, but through my fighting with Norco they don't seem to be considering recall at all (or any other sort of fixing the problem)

    Unfortunately I cannot say Norco has good customer service because of this ordeal. My bike has now been down two and a half weeks, and at best will be out for three weeks. Additionally, the replacement part has no redesign, has been shipped once with manufacturing defects, and has no decals. Without the decals, these parts look out of place on these bikes, and though it's not functionally different, it's still cosmetically different and that does matter when your concern is your customer. There's a lot of companies out there that would consider this costumer service unacceptable, and I would agree. I've never had to take customer service/warranty service into consideration when buying a bike before, but unfortunately from now on it will have to be one of my top research categories.

  142. #142
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    I just got the replacement seat stay for my 2013 b1. Should have been a quick swap except for it had the wrong bushings in the bearings(drop outs). The 2013 have 2 bolts that thread in from each side and all the 2014 plus use a bolt with nut.

    I have to press out the old bearings to get the 2013 bushing out of the cracked seat stay. Then press the new bearings out of the new stay and put them back in with 2013 bushing. Pain in the ass after spending $260 on a new part.

  143. #143
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    Have got a new seat stay in a three weeks as a warranty replacement.
    New seat stay has no decals.
    http://vanfreeride.blogspot.com/

  144. #144
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    So you had to pay for the cracked seatstay ? Did you buy it second hand ? I wanted to buy another Norco frame because I like their FSR platform, but all these issues are making me want to go towards other brands.

  145. #145
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    I'm the second owner. If i had the original sales invoice from the first owner i could have got warranty. Thats all the LBS needed.

    The replacement looks the same as the original that cracked. Lets hope its thicker aluminium.

  146. #146
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    Quote Originally Posted by Johnsonad11 View Post
    All, if you have had the broken seat stay issue or know anyone who has (even if Norco has replaced the full frame), can you please report it to the CPSC via the below link?

    SaferProducts.gov

    Additionally, the replacement part has no redesign, has been shipped once with manufacturing defects, and has no decals. Without the decals, these parts look out of place on these bikes, and though it's not functionally different, it's still cosmetically different and that does matter when your concern is your customer. There's a lot of companies out there that would consider this costumer service unacceptable, and I would agree. I've never had to take customer service/warranty service into consideration when buying a bike before, but unfortunately from now on it will have to be one of my top research categories.
    I know where you are coming from with decals, but unfortunately many bike companies will not consider color or decal as part of the warranty, the best will, but this issue is not exclusive to Norco, when I received my first replacement stay it was also decal free, and I was told I was lucky it was a color match, as there was no obligation to even provide this.

    It would be interesting to know if the replacement stays have an additional weld strip up the underside of the drive side seat stay for about 1 1/2 inches from the hanger triangle. My original 13 stay and the 1st replacement didn't but the 15 frame does. I believe this is the remedy??

    I'm happy to fill in the form and hope Norco are watching these post.

  147. #147
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    Quote Originally Posted by Bikefarmer View Post
    I know where you are coming from with decals, but unfortunately many bike companies will not consider color or decal as part of the warranty, the best will, but this issue is not exclusive to Norco, when I received my first replacement stay it was also decal free, and I was told I was lucky it was a color match, as there was no obligation to even provide this.
    Unfortunately their warranty policy doesn't mention anything about replacement - at least not the one available to consumers. This is probably where they're not "obligated" to match color or anything, since they don't say they will. But they don't say they won't either... Moral of the story is I'll be looking for the best companies in terms of warranty from now on (contacting the company directly). It's unfortunate that the first thing I need to do when considering buying a bike is checking to see if they're warranty policy is on par with what I would expect when dropping a good chunk of change...

  148. #148
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    So another week passes, and ANOTHER replacement seat stay does not fit the bike! Same issue - the brake post mount part of the seat stay was welded at the wrong pitch, and the disc contacts the frame. My LBS contacted Norco again and pushed hard again, we'll see what happens now. Also, the LBS contacted the local rep and gave him an ear full as well, since both of the aluminum Sights they sold last year are back with broken seat stays. Fun fun!

    Needless to say, now for sure won't have a bike for 4.5 weeks... Over a month with no resolution...

    Fortunately I do have a couple spare bikes around and my wife and I are almost the same size so I can ride her Altitude. But not as much as if I had my own bike :-\

  149. #149
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    Hey all, so more development. Turns out the alignment issue my bike has been having with the seat stays are some rotor shims installed on the rear hub. Interestingly, the rotor fit fine on the original seat stay, so something is still off here. Anyone else see rotor shims installed from the factory?

  150. #150
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    I bought a totally customized 2014 Norco Sight LE and picked it up in May of 2014. In June, I noticed there was a crack in bottom bracket. 2 months later, I received a loaner frame from Norco to hold me over until the new and improved 2015 Sight frames were to come out that fall. Well, that never happened. This May (2015), Norco sent a medium Range (my Sight was a large) and the shop didn't even bother to call me until late July and asked me if I wanted the medium Range. Of course I didn't. Well, Norco then sends a 2016 Sight C7.1, which sits at the shop for a month and I when I finally show up, the shop's Manager just hands me the box and says here you go...

    Anyway, I've got a brand new 2016 Sight 7.1 for sale....

  151. #151
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    Quote Originally Posted by Sounders FC View Post
    I Norco then sends a 2016 Sight C7.1, which sits at the shop for a month and when I finally show up, the shop's Manager just hands me the box and says here you go...

    Anyway, I've got a brand new 2016 Sight 7.1 for sale....
    Sounds like the shop manager is a putz!


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  152. #152
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    Sounders FC, I would agree with DDDonny, that sounds like a lot of shop fault. Lots of weirdness too with the range frame, but without being able to contact Norco direct who knows if it was Norco or the shop. At least it sounded like they were trying to take care of you :-P

    I've got some updates on mine as well, as it turns out there were some ~4mm washers between the disc and the hub which were causing the alignment issues with the new seat stays. Norco says there's no way they put them in, so they're happy with leaving it at a replacement seat stay, so I'm selling. Even worse, it's a 2013 seat stay (has the eyelets for cable routing) and isn't the same color or finish. You can't tell outside, but inside it looks terrible. Thanks Norco for not caring!

    Does sound like Norco might replace my friends full frame but we're at two weeks now and I don't think they've shipped anything out...

  153. #153
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    Uh, oh! I just noticed this right now while cleaning my bike from last wknd's ride! I'll be keeping an eye on this for sure...!

    I'm seriously hoping it's not what I think it is!


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  154. #154
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    Ive also had my 2014 carbon 7.2 frame crack around the front derailleur a few weeks ago........ then my LBS replaced the whole frame with the red 2015 7.3 ..... but now the derailleur doesnt line up with the front .. I still use 2/10 gearing... I took it to another authorize shop and found the swing arm OR hanger is off line... so now Norco is sending a different hanger and the shop says Norco isnt confirming a manufacturing defect....sucks! And Norco says there isnt a swing arm available at this time... its been almost 3 weeks I havent ridden the bike!... now it also looks like the front derailleur doesnt line up with the rings when i shift it...... like as if i have to put a spacer on the front.... but my 2014 never needed a spacer .... this whole thing is frustrating to me.... the second shop told me to modify the hang so it lines up while waiting for the hangers to show up.... Im losing confident with the company...and the worse part is, there is no way to directly contact Norco, only thru their authorize shop. Cant even comment or complain.... I guess its my fault for buying a bike from a company thats not US base. I just thought Norco is a reputable company...did anyone have this problem when changing frames?

  155. #155
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    What alignment issues? Cuz my replacement 2015 frame chain line isnt lined up either

  156. #156
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    Quote Originally Posted by Johnsonad11 View Post
    Well the plot thickens. After the shop received the replacement seat stay and was installing it, they found the replacement part had an alignment issue, so back to Norco. Unfortunately the mechanic didn't give me a call when that happened, so I don't know if that was today, or Tuesday, or any day between. But, there's no way the next part coming from Norco will be here for this weekend, so now we're going 2+ weeks without my bike, and still all they're sending is another seat stay. So, I'm going to have the shop push back hard on Norco about replacing the frame since I REALLY don't trust the seat stays for the '13 and '14 bikes. Hopefully Norco can make this right, I have seen good reviews of Norco's customer service, but like I said before I have yet to experience it.

    To sum it all up, Bikefarmer had 2 broken seat stays ending with a full new frame, my friend (and only other local Sight) broke his second seat stay last weekend, and my second seat stay had alignment issues. That's 6 faulty parts over 3 bikes... Not enough of a pool for statistics sake, but not a good start either. I understand these aren't failing enough to warrant a recall, but take care of your customers that do have a failure and give them an actual fix!

    What alignment issues did you have? Cuz my replacement 2015 7.3c complete frame has alignment issues with the chain line from my 2014 7.2c frame.

  157. #157
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    Norco issues

    Quote Originally Posted by gocat View Post
    What alignment issues did you have? Cuz my replacement 2015 7.3c complete frame has alignment issues with the chain line from my 2014 7.2c frame.
    Mine ended up being kinda weird, there were shims between the hub and rotor which was causing the replacement parts to crash with the rotor. These shims had to be installed for the original seat stay to work, but Norco said that there was no way they installed them, it was either the shop or me. Anyway, that's what my alignment issues were. I'd go back to the shop and tell them the issues and have Norco send another frame...

    Just saw your first post, and from my experience it doesn't surprise me at all. I mean I have a freaking 2013, miss-matched day glow color seat stay on my bike for crying out loud - plus the bike was in the shop for 4 weeks, PLUS my friend just had his warranty part replaced again - no full frame, so he's on his THIRD seat stay! Crappy customer service! On the flip side, my shop was able to work out a good deal on a closeout Kona frame set but Kona had a glitch in their system and didn't end up having the frame set - so they expedited shipping of a 2016 at the same cost. Kona is a company that cares about their customers - I'm only willing to support a company whose willing to support me, and so far I've been impressed with Kona. Not to mention the bike is freaking amazing - Process 153DL frame with a Fox 36 - absolutely rips. Happy to have jumped ship on Norco and landed safely with Kona :-D
    Last edited by Johnsonad11; 10-18-2015 at 06:27 PM. Reason: Additional information

  158. #158
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    Well this thread certainly puts a damper on wanting to buy a new carbon Sight... Seems like a LOT of problems.

  159. #159
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    Anyone having issues with cracked paint-frame where the rear shock bolts to the frame?

    Evans asked it back to check if a replacement is needed. Hope they will replace it.
    Otherwise the Sight is simply the best in it's category from what I've ridden so far!



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  160. #160
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    I havent had that yet. But looks like just paint chip.

  161. #161
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    Quote Originally Posted by Johnsonad11 View Post
    Mine ended up being kinda weird, there were shims between the hub and rotor which was causing the replacement parts to crash with the rotor. These shims had to be installed for the original seat stay to work, but Norco said that there was no way they installed them, it was either the shop or me. Anyway, that's what my alignment issues were. I'd go back to the shop and tell them the issues and have Norco send another frame...

    Just saw your first post, and from my experience it doesn't surprise me at all. I mean I have a freaking 2013, miss-matched day glow color seat stay on my bike for crying out loud - plus the bike was in the shop for 4 weeks, PLUS my friend just had his warranty part replaced again - no full frame, so he's on his THIRD seat stay! Crappy customer service! On the flip side, my shop was able to work out a good deal on a closeout Kona frame set but Kona had a glitch in their system and didn't end up having the frame set - so they expedited shipping of a 2016 at the same cost. Kona is a company that cares about their customers - I'm only willing to support a company whose willing to support me, and so far I've been impressed with Kona. Not to mention the bike is freaking amazing - Process 153DL frame with a Fox 36 - absolutely rips. Happy to have jumped ship on Norco and landed safely with Kona :-D

    Sorry for the late reply, Norco supplied my LBS with a few hangers, none fit right! So now im stuck with grinding down the hanger tab one side which straightened the chain line from the derailleur to the chain ring. LBS told me , itll be a few months before getting the rear triangle. Im hoping they will only replace the seat stay with the same color. Cuz I actually like the candy apple red.

    I rode this bike about 5 times now. And so far my modification to the hanger has held up. But im constantly checking it. Its gone thru Tamarancho rock garden. Then just yesterday went to Cinderella trail in norcal. This bike again impresses me.

  162. #162
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    Evans UK simply showed some one of a kind after sales service. They arranged to get my bike and Norco after sales service took place. They quite fast informed me that I got a 2016 Sight C 7.1 replacement frame. More than happy and cheers to Evans Cycles and Norco !


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  163. #163
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    Quote Originally Posted by Hpap2002 View Post
    Evans UK simply showed some one of a kind after sales service. They arranged to get my bike and Norco after sales service took place. They quite fast informed me that I got a 2016 Sight C 7.1 replacement frame. More than happy and cheers to Evans Cycles and Norco !


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    It's nice to see a bike shop go the extra mile for a customer even after the initial sale. Thumbs-up to the crew at Evans Cycles!🏻


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  164. #164
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    Have to say 2nd time round Evans were pretty good here, like Hpap2002 they issued a new 15/16 frame after a 2/3 week wait, not bad. 1st time round wasn't so good 8/9 weeks for a new rear triangle and no response to phone calls, a tad slow. looks like they have sharpened there pencil, so I'm not going to hold it against them.

  165. #165
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    I got answers to my emails from Evans next day from the day I sent them, and they even arranged the pick up of my bike with the courier. I even moved from UK to another country, that's service....


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  166. #166
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    Quote Originally Posted by Hpap2002 View Post
    I got answers to my emails from Evans next day from the day I sent them, and they even arranged the pick up of my bike with the courier. I even moved from UK to another country, that's service....


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    Now that is service

  167. #167
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    Yeah...So Bikefarmer you 've changed two times the rare triangle on Sight?


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  168. #168
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    Quote Originally Posted by Hpap2002 View Post
    Yeah...So Bikefarmer you 've changed two times the rare triangle on Sight?

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    Yep, mine is the alloy sight not the carbon like yours, both snaps were in the same place on 2013 type rear triangles, the new 2015/16 frame has a few changes, more weld around the break point, better pivot bolts, the 13 ones are notorious for working loose. So I'm hoping it will last, Great bike and if Norco and all the bike shops are working through any warranty issues well then you can't fault them.

  169. #169
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    Allright, thanks for all the info Bikefarmer appreciated...


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  170. #170
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    That said I still have a sneaky suspicion that the suspension linkage arrangement on these bikes, including other norcos with the same rear, fluid? And range, place a lot of pressure on this point of the rear triangle, I'm no expert and it's more of a gut feeing, but 9/10 break on both the alloy and carbons are in the same spot, at the bottom of the seat stay, I might be wrong?

  171. #171
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    Of course breaking in the same point whether it is carbon or alloy is something to consider. I'm curious though about the fact that Norco announced the 2016 Sight frames are made with a different carbon layout so as to be stronger.


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  172. #172
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    Quote Originally Posted by gocat View Post
    Sorry for the late reply, Norco supplied my LBS with a few hangers, none fit right! So now im stuck with grinding down the hanger tab one side which straightened the chain line from the derailleur to the chain ring. LBS told me , itll be a few months before getting the rear triangle. Im hoping they will only replace the seat stay with the same color. Cuz I actually like the candy apple red.

    I rode this bike about 5 times now. And so far my modification to the hanger has held up. But im constantly checking it. Its gone thru Tamarancho rock garden. Then just yesterday went to Cinderella trail in norcal. This bike again impresses me.
    Tamarancho is my backyard trail. Never heard of Cinderella. Where is that? BTW don't know who your LBS is, but Miguel at Krakatoa Bikes in Fairfax sells Norco, he's the bomb and he had the right hanger for my Sight when I bent mine. Definitely worth giving him a call.

  173. #173
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    Picked up my 2016 Norco Sight C7.2 last week. Initial ride impressions are that it is a very solid and capable rig, the Pike and DBinline eat chunk like nothing I've experienced. It will take a while to get dialled but at this stage I'm very happy with the performance. HOWEVER, for a bike that costs $7k (in Aus), the paint finish is TERRIBLE. It's like they forgot to do the clearcoat or something. It chips sooo easily and the downtube /BB guard is cheap plastic that doesn't fit properly and will become a great muck catcher. The colour is also quite different on different parts of the frame, particularly the alloy chainstays. For a bike that performs so well, I'm very surprised and disappointed at how poorly it's been finished.

    Anyone else have similar grievances? Or did I get a dud?

  174. #174
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    Browse through this thread and you'll see a lot of people have frames with below average paint jobs. Yeah, definitely not what you'd expect when you drop that kind of coin. My 2015 c7.2 frame has got quite of few nicks and chips in the paint from what I'd consider pretty minor events (the worst one came from my bike rack!)

    But other than that, my bike has been flawless. Pivot hardware is all solid after 8 months of steady riding, all the components are humming along, shock and fork working great. There's a BB squeak, but it's press fit so I expected that coming in.

  175. #175
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    Prett much what mikeynets said! The paint job might have a few flaws, but it doesn't take away from how awesome the bike is...


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  176. #176
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    Hi there again,
    I got today my Norco Sight C 7.1 which is a replacement from warranty. Apart from the fact that it has a scratch on paint probably done while being assembled it was sent without the chainstay protector. Does anyone have an idea if these are being sold separately?


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  177. #177
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    Quote Originally Posted by mikeynets View Post
    Tamarancho is my backyard trail. Never heard of Cinderella. Where is that? BTW don't know who your LBS is, but Miguel at Krakatoa Bikes in Fairfax sells Norco, he's the bomb and he had the right hanger for my Sight when I bent mine. Definitely worth giving him a call.
    Actually it was Miguel, I didnt like how put my bike together. Looks like he rushed it and chipped a few places on the paint (I dont remember the frame having when I first saw it) and some brake bolts were loose. But more importantly he tried different hangers and he still couldn't figure it out what was wrong with my bike. He had the bike for 2 weeks. 1 week to figure out the alignment issue. So I took it to a different Norco dealer. And he figured it out right away!

    Oh, Cinderella trail is in Joaquin Miller in Oakland. mikeynets

  178. #178
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    Quote Originally Posted by Hpap2002 View Post
    Hi there again,
    I got today my Norco Sight C 7.1 which is a replacement from warranty. Apart from the fact that it has a scratch on paint probably done while being assembled it was sent without the chainstay protector. Does anyone have an idea if these are being sold separately?


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    Mine didnt come with the protector either. I just use Scotch 3m moisture sealing electrical tape. Works awesome! I just put a strip on top and bottom of the stay. Oh and also put a strip on the inside of the seat stay too Hpap2002. You can get it at a hardware store.

  179. #179
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    Thanks for that gocat. I'll probably use the 3M 2228 in case they don't send the original protector. Did your's came with the open cable ports on the top tube or with ones they don't a hole?
    And also did they provided you with papers for the frame (warranty replacement etc) ?


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  180. #180
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    Quote Originally Posted by Hpap2002 View Post
    Thanks for that gocat. I'll probably use the 3M 2228 in case they don't send the original protector. Did your's came with the open cable ports on the top tube or with ones they don't a hole?
    And also did they provided you with papers for the frame (warranty replacement etc) ?


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    My original bike came with one cable port cover with no holes. But i drilled a hole through it for my reverb stealth. And the LBS replaced the frame with my existing parts.

    I didnt get any paper warranty , but the shops have records by the serial number of my frame. And I would think Norco keeps track of all the frame replacement in their data base. Besides the carbon frames are life time warranty.

  181. #181
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    Quote Originally Posted by Hpap2002 View Post
    Hi there again,
    I got today my Norco Sight C 7.1 which is a replacement from warranty. Apart from the fact that it has a scratch on paint probably done while being assembled it was sent without the chainstay protector. Does anyone have an idea if these are being sold separately?
    The protector is available separately, your Norco dealer should be able to order one in for you from the parts catalog.

  182. #182
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    My Range broke in the same spot, 8 rides.

    My turn-

    Got a 2014 Range alloy frame as a warranty replacement last year for a cracked 2013 frame.

    Built it up in the middle of November, i've got 7-8 rides total. I'm a big guy, 250lbs plus with gear but it's an XL frame.

    Lubing my chain a few days ago and I noticed the seat stay was cracked, almost all the way through. Booo. Pulled the seat stay and dropped it off with the LBS, let's see what happens.
    Attached Thumbnails Attached Thumbnails Norco Sight Frame Issues?-img_20160109_214604.jpg  


  183. #183
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    That sucks! I hope your situation gets resolved quickly...


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  184. #184
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    Quote Originally Posted by unimogreg View Post
    My turn-

    Got a 2014 Range alloy frame as a warranty replacement last year for a cracked 2013 frame.

    Built it up in the middle of November, i've got 7-8 rides total. I'm a big guy, 250lbs plus with gear but it's an XL frame.

    Lubing my chain a few days ago and I noticed the seat stay was cracked, almost all the way through. Booo. Pulled the seat stay and dropped it off with the LBS, let's see what happens.
    Yep, same old spot, there's a fair few of those on here. Hope you get a fair resolution

  185. #185
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    Quote Originally Posted by gocat View Post
    Actually it was Miguel, I didnt like how put my bike together. Looks like he rushed it and chipped a few places on the paint (I dont remember the frame having when I first saw it) and some brake bolts were loose. But more importantly he tried different hangers and he still couldn't figure it out what was wrong with my bike. He had the bike for 2 weeks. 1 week to figure out the alignment issue. So I took it to a different Norco dealer. And he figured it out right away!

    Oh, Cinderella trail is in Joaquin Miller in Oakland. mikeynets
    Thanks for the info on Cinderella trail. And I'm really surprised about your experience at Krakatoa. My bike was put together really well and he's always been super fast turning it around any time I brought it in for something.

  186. #186
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    Came across this thread while searching for a bearing kit. Skimmed through it, checked out the pix. Decided to go check my 2013 Sight B2, and guess what I found? Damn it, starting to crack in the exact same spot. I'll post pix later.

  187. #187
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    Here it is

    Norco Sight Frame Issues?-crack.jpg

  188. #188
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    Quote Originally Posted by furywhip View Post
    Came across this thread while searching for a bearing kit. Skimmed through it, checked out the pix. Decided to go check my 2013 Sight B2, and guess what I found? Damn it, starting to crack in the exact same spot. I'll post pix later.
    That sucks. Is it still under warranty? Im not confident with norco's built quality anymore. Im always looking for cracks with my frame. Luckily ( I guess) it has a life time warranty with carbon frames.

    Maybe by next year Ill be replacing my frame with another brand. I was at Mikes Bike and they now sell NS bikes. Looks sick. But then again another bike from out of this country. I didnt have a very good experience warrantying my frame. And no way to get a hold of Norco themselves. It like they don't wanna hear any complaints from consumers directly. The consumers that put money in their pocket.

    Hope I never have anymore problems with my frame. At least long enough to sell it by next year.

  189. #189
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    Quote Originally Posted by gocat View Post
    That sucks. Is it still under warranty? Im not confident with norco's built quality anymore. Im always looking for cracks with my frame. Luckily ( I guess) it has a life time warranty with carbon frames.

    Maybe by next year Ill be replacing my frame with another brand. I was at Mikes Bike and they now sell NS bikes. Looks sick. But then again another bike from out of this country. I didnt have a very good experience warrantying my frame. And no way to get a hold of Norco themselves. It like they don't wanna hear any complaints from consumers directly. The consumers that put money in their pocket.

    Hope I never have anymore problems with my frame. At least long enough to sell it by next year.
    I contacted the LBS where I bought it and he was very helpful. He said they have a lifetime warranty, emailed my receipt and to contact an authorized dealer. Turns out they stopped carrying Norcos for this very reason. Too many issues. So I'll call the other shop tomorrow and see what to do. If I wouldn't have found this thread who knows how long before I saw it. And who knows how long it has actually been there. The frame has wear to it, everything looks like a scratch or chip. It's loose and rocky here. I'm still going to ride it though.

    I'm in a weird spot as well. I've been planning on getting something within the next 6 months. I was originally thinking of getting the Endorphin 27.5. Then I wanted to keep my Sight and get short travel 29er (Smuggler, but I hear Knolly has something in the works.) Saw the Optic come out, but not so sure I am comfortable with getting another Norco. Don't get me wrong I love my Sight, just hope they figured this stuff out on the new models.

  190. #190
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    Hi there,
    Has anybody ever tried to use a shock with a piggyback on a carbon Sight?


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  191. #191
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    Quote Originally Posted by Hpap2002 View Post
    Hi there,
    Has anybody ever tried to use a shock with a piggyback on a carbon Sight?


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    I read somewhere that it will hit the frame
    Quote Originally Posted by misterbill View Post
    You must be really bored if you have read this entire post.

  192. #192
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    Quote Originally Posted by Hpap2002 View Post
    Hi there,
    Has anybody ever tried to use a shock with a piggyback on a carbon Sight?


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    IIRC you can run one on a carbon sight, but not alu. I might have that reversed. Search the mtbr forums. The truth is out there. . .

  193. #193
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    Quote Originally Posted by Hpap2002 View Post
    Hi there,
    Has anybody ever tried to use a shock with a piggyback on a carbon Sight?


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    So the carbon frame has the tighter clearance, but apparently there's some discrepancy on if a piggy back will work or not.

    Per Norco, won't fit: Norco Bicycles

    Per Pinkbike comments, depends on the shock: Norco Sight Carbon 7.1 - Review - Pinkbike

  194. #194
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    Thanks for your replies so far..
    I just started a new thread with the same topic.

  195. #195
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    Norco Sight Frame Issues?-image.jpg
    This is my 2016 Norco sight carbon 7.2 after 3 rides first 2 rides stone chips all up the frame 3rd ride I put some tape on tube got home tape was falling off with the paint

  196. #196
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    Yikes. Looks like that paint liked sticking to the tape better than frame. Were the stone chips just in the paint? (I'm going to guess yes - but not assume). I have a 2014 Sight carbon - non painted frame - have taken a lot of stone and even couple baseball size rocks to the frame - not a mark... but again - raw frame, no paint so no chips in a painted surface...

  197. #197
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    Yep just in the paint, Its like the color has not stuck to the primer im gutted really hope Norco come to the party here.

  198. #198
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    Found this last night while giving my bike a long-overdue cleaning. I really hope it's just cosmetic and not structural...!


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  199. #199
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    You need to have that checked out. that is how the crack by my bb looked and the frame was toast.
    fill what's empty, empty what's full, and scratch where it itches.

  200. #200
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    Quote Originally Posted by Serotta b1kr View Post
    You need to have that checked out. that is how the crack by my bb looked and the frame was toast.
    Yes, I'm definitely going to have it checked out... Damn!


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