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  1. #1
    mtbr member
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    Nov 2011
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    266

    Niner -- Warranty Kudos

    Just wanted to give Niner some major warranty kudos.

    I purchased a rigid RDO (not boost) from a LBS in Germany. The fork arrived with a crack in the lower. The box was in perfect shape, so the defect didn't happen during shipping.

    Contacted Niner warranty and Kyle at Niner responded within a day!

    Kyle had the replacement fork out to me within a day and before I sent him the defective fork.

    During the warranty process I decided to upgrade my SS to an Air 9 RDO. Niner went out of their way to allow the return of the replacement non-boost fork and sent me the new boost rigid RDO fork for the new Air 9 RDO.

    Awesome customer service Niner!

  2. #2
    mtbr member
    Reputation: OttaCee's Avatar
    Join Date
    Jul 2013
    Posts
    121
    Nice, congrats!
    Kyle took care of my warranty dilemma (see my thread), good customer service!

  3. #3
    mtbr member
    Reputation: terrible's Avatar
    Join Date
    Jun 2007
    Posts
    2,132
    Happy to hear good news.
    "I'm the fastest of the slow guys"

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