Niner customer service and Niner wheels- Mtbr.com
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  1. #1
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    Niner customer service and Niner wheels

    I've owned a couple of Niners and have always been impressed with their customer service (especially after breaking two Niner frames). Is there customer service just as good now under Huffy? Can't beat a lifetime warranty (assuming they stay in business).

    How are the Niner alloy wheels on the Jet 9 and RIP? Anyone know the inner width, weights, freehub engagement?

  2. #2
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    Customer serivce is terrible! I'm in the UK so can only really e-mail them. Have e-mailed them three times with no replies

    luckily found the part i needed on ebay by fluke alone

  3. #3
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    I've had good luck. they've always answered the phone and had an answer.

    And when did they go to a lifetime warranty?

    never mind, I guess i was after September of this year
    "I'm the fastest of the slow guys"

  4. #4
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    In my experience Niner has been very responsive to emails/phone calls. But their "lifetime" warranty has a huge asterisk:

    "This warranty is void if the bicycle was not properly assembled by an authorized Niner dealer."
    https://ninerbikes.com/pages/warranty

    So anyone that buys a frame and assembles the bike has no warranty. They should either stop selling frames or change their warranty policy.

    The comment about Niner staying in business is a concern. I've been a Niner fan but I don't see people riding new models. Their reputation (online) has taken a beating. And dealers that don't have a strong online presence are dropping them because they can't/won't price compete with Jenson, Competitive Cyclist, Bike Bling, etc.

    That means most potential new buyers will be online shoppers, who will be steered away from the brand when they do their online research. And if you've been following Niner closely over the past couple of years, you'll notice that their complete build component specs have dropped while the prices have increased. So that would lead people to buy just the frame and do their own build. But when you do that you lose your warranty.

    Niner needs strategic guidance. I hope they find it.

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