Would you buy your MB again ?- Mtbr.com
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  1. #1
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    Would you buy your MB again ?

    Overall is it a great deal ? Too good to be true ? Are MB's closer to Walmart bikes than say Trek?
    Thx


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  2. #2
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    Quote Originally Posted by TheNatureBoy View Post
    Overall is it a great deal ? Too good to be true ? Are MB's closer to Walmart bikes than say Trek?
    Thx


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    Oh, "are MB's closer to Walmart"... is an insult honestly.
    Perhaps if you get BD's Winsor or Gravity bikes, they are "slightly" closer to big box store bikes like Walmarts. But even then, they are still 100% better. But Motobecanes on the other hand are pretty quality bikes. Sure the frames are a bit dated, but honestly, that's like buying a previous years model vs current of a "name brand". As far as components go, you're getting an awesome deal.

    I got a Hal5 (and now wish picked up a Hal6 instead), and I could not be any happier. It's got top quality components, and the frame is freakin' tough as nails. I just thrashed it the other day over the weekend at a pretty technical trail (DH), that had plenty of tight switchbacks, berms, steep slopes and drops. I crashed it 3 times, once banging it super hard against some large boulders and it survived with just a few scratches. The two parts of the bike that got destroyed were the bar grips and saddle. But that was expected because it came with those generic ones. But you simply replace them... I just slapped on some RaceFace grips and got a new saddle and also put on some new flats with pegs.

    If budget is a concern (that's me), but you still want to get a good quality bike with a few generic details that can easily be replaced, you can't go wrong with Motobecane's upper-end options.

    So YES, I will take another one, thank you.

  3. #3
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    I think so! I've got a few hundred miles on the Hal 6 so far and the only real issue I have run into is bending the derailleur hanger which screwed up shifting. The only two downsides are that some of the periphery components, like pedals, stem, and seatpost are lacking compared to some other offerings, and not buying from an LBS. If you are ok with those two things then you can have an incredible bike for the price.


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  4. #4
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    "Hello,
    Looks like just the plastic hub protector was damaged, luckily that is only used for shipping and can be removed and discarded.
    Please let me now if there is anything else I can help with.
    Best regards,
    Larry @ Bikes Direct"


    Dumb reply (IMO)

    What do you guys think? The force to push a hub/disc mount through a thick cardboard box is significant. Who knows how much blunt force trauma the hub received after penetration?

    The non-drive side axle cap holds the hub body snug. The Novatec hubs have a poor track of loosening, causing the pawls to misalign, and then failure occurs.

    The non-drive side axle cap was shipped snugged but I donít know how much force it can take dangling out of a box and getting thrown around a truck.

    Most companies would probably just ship you an RS label and ship out a replacement on the spot VS telling you some BS about plastic hub protector that should be removed and discarded.
    Attached Thumbnails Attached Thumbnails Would you buy your MB again ?-b2.jpg  

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  5. #5
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    Probably falls into the category of "it could be fine or it could be hosed, don't know till you try". waiting on you to try. Every warranty issue I've had with bikesdirect has been good. Let them know what happened, get a paper trail going, and then ride it. If it bites the bullet quick, it's pretty obvious damage was related to shipping. If you never have an issue for 1k miles, it was fine.

    And in regard to the plastic disc busting, it looks like it popped through the box and got damaged. Then some additional bumps/scrapes to the hub. Almost every bike I've gotten from BD has had those plastic caps busted or they fell off, and never had a problem with my wheels.
    "a hundred travel books isn't worth one real trip"

  6. #6
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    I wouldn't be "happy" either, but there likely isn't a problem. I actually had the exact same thing happen to me with a set of bike wheels I ordered--the protective disc fell off and it poked through the box.

    All you should have to do is mount the rotors and put the wheel on the bike. If you have problems, you'll immediately note it by the rotor not mounting straight or the wheel being way out of true. But you'll probably be fine.

  7. #7
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    I respect the value afforded by these direct to consumer bikes, but their total lack of pride in their customer service is an embarrassment to the entire industry.

    An inability to contact the company with any questions prior to the order or about issues after is 100% unacceptable.

  8. #8
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    Quote Originally Posted by westernmtb View Post
    I respect the value afforded by these direct to consumer bikes, but their total lack of pride in their customer service is an embarrassment to the entire industry.

    An inability to contact the company with any questions prior to the order or about issues after is 100% unacceptable.
    It's a hit-n-miss. I contacted them via email when I got my Hal5 few years ago and I was under assumption that it came tubeless ready. I got a response the very next day with an explanation. On the other hand, I also have a Commencal (which is also a direct to consumer brand) Enduro bike, which is far, far, far, far superior and respected, yet when I had a minor issue, it took them 2 weeks to respond... and this was a direct phone call.

    Luck of the draw I suppose lol
    AM -> 2018 Meta AM v4.2 :rockon:
    Trail -> 2017 Moto Hal5 :arf:
    XC -> 2014 Trek Wahoo 29er HT :headphones:

  9. #9
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    Quote Originally Posted by westernmtb View Post
    I respect the value afforded by these direct to consumer bikes, but their total lack of pride in their customer service is an embarrassment to the entire industry.

    An inability to contact the company with any questions prior to the order or about issues after is 100% unacceptable.
    I contacted them with a sizing question one afternoon and got a reply the next day in less than 24 hours.

    *Update*
    I had a second question regarding the bikes and received a reply the next day again from BD. In comparison; I've also been looking at Canyon. I sent a question about BB height 3 days ago and still haven't received a response from Canyon.
    Last edited by metalskool; 04-07-2019 at 05:49 PM.

  10. #10
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    Having owned one now for months and riding almost every day, to answer the original poster's question; Yes!

  11. #11
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    Quote Originally Posted by westernmtb View Post
    I respect the value afforded by these direct to consumer bikes, but their total lack of pride in their customer service is an embarrassment to the entire industry.

    An inability to contact the company with any questions prior to the order or about issues after is 100% unacceptable.
    BLUF= yes. I bought a Whipshot and really like riding it. It was a great deal and perfect for my intended use.

    I would consider BD a DIY outfit. If someone wants to buy from them they should consult the internet to find any posted issues and if those problems listed by previous buyers is acceptable then go ahead a get the bike. Once you have the bike it's a DIY project and requires at least basic skills and tools to tune. If a prospective buyer thinks they need support then go to the LBS.


    Also, If a buyer wants a specific ride quality and that can be the most important aspect to many riders, then they should go to the LBS. A parts level or two or pound or two isn't going to make or brake a 100 mile ride. A more comfortable frame or better fit will. A person can only find that fit or feel from test riding.

  12. #12
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    to answer OP Yes >if I was not planning on racing it

    racing it... too much stuff to swap over
    "Put your seatbelt back on or get out and sit in the middle of that circle of death." - Johnny Scoot

  13. #13
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    Even though this is 2 years old, yes. You can't beat the price unless its used.
    I do have complaints though. I have to grab the seat and force it up the first time I take the bike out. It works flawlessly throughout the ride, but not at first. I have loosened the clamp numerous times. I have not lubricated anything yet.
    7 years ago, when you bought from BD, you actually had a lot more options. You could get a full XTR kit with Truvativ stem, RF handlebars, RF pedals, etc. Those options have slipped away, and now you must replace the generic parts that come with the bike. (I get that most of us are going to change those parts out anyways).
    This is my second bike from BD. I bought a Gravity XT hardtail years ago that I had to sell. It was a great bike minus the hubs.

  14. #14
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    Would you buy your MB again?

    This is a tough question. I've purchased a couple of bikes from them, my most recent being a Motobecane FantomDS Sport (which I actually got BD's sister-outfit Bike Island at an even greater discount).

    I immediately started modding the bike and throwing money at it. Of course that was my choice, but if I had taken all the money I spent to upgrade and applied it to my original budget, I could have done pretty well.

    The biggest issue is the way Bikes Direct markets bikes. Many (if not most) models have few photos, and the listed specs can be confusing and difficult to read. On the recent MB I purchased, I quickly discovered how the compromises made on the spec sheet made my upgrade path far more difficult than I anticipated (e.g. QR wheels paired with coil fork). The bike I recently purchased was far heavier than I anticipated; had I known this upfront, I probably would have kept shopping.

    My primary bike is a Diamondback Catch 2 (also a direct-to-consumer brand). I do highly recommend Diamondback, for a variety of reasons. First, they are very affordable and you can get better deals than Bikes Direct if you google "Diamondback Corporate Discount" or have a Expert Voice account. Second, unlike Motobecane, Diamondbacks are shipped "Ready 2 Ride," i.e. they are super-simple to put together, they include all the tools you need, and they don't really cut corners on generic components. Let me give some examples--my Diamondback came with DB branded pedals and handlebar. Unlike nearly every other bike company, DB's stock pedals are actually good, flat pedals. Same with the handlebar--yeah, it's DB-branded, but it's perfectly fine and there's no compelling reason to swap it due to weight. They also included a DB shock pump with bikes that have air suspension--that alone saves you ~$35-$40. I could give even more examples. Comparing my experiences with Diamondback and Motobecane, Diamondback clearly wins on packaging, ease of assembly, initial experience.

    I haven't purchased a high-end Motobecane, but it seems like they might be a better value than their low/mid-tier offerings. I'd still have a hard time recommending Motobecane to anyone who doesn't either work on bikes or have the finances to have it assembled/serviced.

    I'd probably buy my Motobecane again, but mostly because I enjoy tinkering. But it's a close call--I literally spent hundreds of dollars on upgrades and that money would have bought me a lot more bike.

  15. #15
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    Tough call, I bought one of the DH bikes and while I've been really happy with it overall, sourcing parts has proven to be a bit challenging. I had a derailleur hanger break last summer and it took almost 4 weeks before I was able to get a replacement. For that reason alone I would probably go with a used/demo bike from a major brand if I were going to do it again. I've traditionally been a Cannondale guy on the road side so I'll probably go back to them if I ever replace this bike or add an enduro/trail bike.

  16. #16
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    Had I known about DB I would not have purchased my last BD bike - HAL Boost Eagle. I think DB and the other direct manufacturers offer a better overall value and product.

    You can get a good deal at BD but you have to be able to look past their "marketing" and have a good knowledge of components etc.

    As it is today ... I have transferred a lot of the components from my Eagle to a carbon chiner frame and I am super stoked with the decision. Partial build thread here

    If I hadn't stumbled across the chiner frame solution, I'm sure I would still be enjoying my Eagle and I think I got a good value - I couldn't purchase the components all new for the price of the complete bike.

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