Motobecane customer service- Mtbr.com
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  1. #1
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    Motobecane customer service

    I bought a Motobecane Fly xc about a year ago, and with only one year of riding and racing under its belt the top tube cracked all the way around right where it meets the head tube. Has anyone here dealt with Motobecane's customer service. They tell me I have to pay to ship the entire bike (not just the frame) both ways and they are going to have "exerts" look at it to see if it was negligent behavior that caused the break. So if you have dealt with them before I would love some info before i send the whole thing out there. thanks.

    On a different note, my opinion on bikes direct. When I bought the bike it gave me what I thought was the most bike for the money. But with the amount of problems I had with it I would say if you are going to race your bike, or ride it rigorously DONT buy these bikes.

  2. #2
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    I have been waiting since August for a replacement frame.

  3. #3
    Total Goober
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    How much is it to ship the bike? It might be a better value to just pick up a new frame (non-Moto).
    Quote Originally Posted by Fuglio View Post
    You guys suck im all bummed now

  4. #4
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    I am buying a new bike, I was just going to sell the Moto if I could get the frame replaced for a reasonable shipping price.

  5. #5
    AZ
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    Quote Originally Posted by bikenut316
    I have been waiting since August for a replacement frame.


    Wow , what seems to be the issue with getting you a replacement frame ?

  6. #6
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    Quote Originally Posted by AZ.MTNS
    Wow , what seems to be the issue with getting you a replacement frame ?
    Sold out of my size. I am tempted to ask for the available 21" and just sell it.

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