Has anyone received their GeoMan recall replacement batteries yet?- Mtbr.com
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  1. #1
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    Has anyone received their GeoMan recall replacement batteries yet?

    If so, when did you originally buy your light, and what was your PIN number?

  2. #2
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    From yesterday in another thread...

    Quote Originally Posted by GEOMAN
    We doubt the first batch would have reached customers yet, they were processed on Tuesday and it's only Thursday.

    I'm hoping* I'm in that group.
    I'd like to know as well when people start recieving them so... BUMP^
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  3. #3
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    Quote Originally Posted by shuffles
    If so, when did you originally buy your light, and what was your PIN number?
    Just got my recall letter in the mail. 19,000 lights recalled I hear so it might be a while?

  4. #4
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    Anyone know if GM posted how many lights went out in the first batch? Just curious.
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  5. #5
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    I wanna Ride, I wanna Ride, I wanna Ride…
    At Night.

    Looking every day on the porch for my present from GeoMan.

    Ben
    Looking for that perfect trail…again…and…again…and…again…

  6. #6
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    Quote Originally Posted by ICE4Me
    I wanna Ride, I wanna Ride, I wanna Ride…
    At Night.

    Looking every day on the porch for my present from GeoMan.

    Ben
    Me too. Hoping to do a bikepacking trip soon, and would like to have my Magicshines along instead of just my basic 1W backpacking lights.

  7. #7
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    Your Light and Motion would have been ready to go!

  8. #8
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    Quote Originally Posted by lukeg
    Your Light and Motion would have been ready to go!

  9. #9
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    still waiting... taps foot.

    I sent my letter in the day after I received it too...
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  10. #10
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    Missing another night ride tonight...

    Ben
    Looking for that perfect trail…again…and…again…and…again…

  11. #11
    surly inbred
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    My defective batteries were accepted at casa de Geo on April 23rd. No sign of replacements yet.

  12. #12
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    ttt
    Looking for that perfect trail…again…and…again…and…again…

  13. #13
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    Form completed and returned on 4/22. Nothing yet, not even a reply to an email sent last week. Patience is a virtue, while ignorance is unforgiven. Did not like sending to a PO Box where confirmed mail delivery was +/- $11.

  14. #14
    GeoMan
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    Claims are being processed and replacements have already started shipping out. We have received over 5,000 claims in the first month, so the Recall Admin Firm is processing daily and we are shipping replacements. Apologies if we missed your email, there are hundreds coming in daily.

    Quote Originally Posted by Flyin'W
    Form completed and returned on 4/22. Nothing yet, not even a reply to an email sent last week. Patience is a virtue, while ignorance is unforgiven. Did not like sending to a PO Box where confirmed mail delivery was +/- $11.
    GeoMan
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  15. #15
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    GM,
    Appreciate your prompt reply. Didn't intend to be DB-ish, and guess that my 3 round bout with the return process shined on through.
    [Round 1 Printer down - it won. 0-1
    Round 2 Local RS unaware of battery recycling 0-2
    Round 3 No tracking # to a PO Box - for you. 0-3
    -----
    Thanks,
    FW

  16. #16
    GeoMan
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    No worries, many folks probably had the same first issue, eg started a claim at home and then realized they couldn't print it, so then they redid the claim at work where they had a working printer. Unfortunately for us this generated duplicate claims, about 600 so far, we are cross-checking as we proceed but it has definitely complicated things. Thanks for persisting with your claim, we are working on processing as many as we can.

    Quote Originally Posted by Flyin'W
    GM,
    Appreciate your prompt reply. Didn't intend to be DB-ish, and guess that my 3 round bout with the return process shined on through.
    [Round 1 Printer down - it won. 0-1
    Round 2 Local RS unaware of battery recycling 0-2
    Round 3 No tracking # to a PO Box - for you. 0-3
    -----
    Thanks,
    FW
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  17. #17
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    Hi GeoMan,

    How many of the 5000 have you processed so far?
    How many per month do you expect to process?
    Are you processing First in First out?
    Thanks for all the work you are doing and looking forward to getting the new lights as soon as possible.

    Ben
    Looking for that perfect trail…again…and…again…and…again…

  18. #18
    NWS
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    I sent mine in a week ago and I would have been amazed to have a replacement by now.

    You people are optimists. That's another word for "disappointed."

  19. #19
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    Quote Originally Posted by GEOMAN
    .....Unfortunately for us this generated duplicate claims, about 600 so far, we are cross-checking as we proceed but it has definitely complicated things. Thanks for persisting with your claim, we are working on processing as many as we can.
    Not to mention I bet you're getting e-mails from people trying to get a free battery who never even bought from you! Anyway, good luck with the return stuff and thanks for caring enough to take on such a task.

  20. #20
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    I got mine yesterday. Charged her up and ready to go. Now just need some warm weather so I don't have to bundle up and look like the Michelin Tire guy riding my bike.

  21. #21
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    Quote Originally Posted by NWS
    I sent mine in a week ago and I would have been amazed to have a replacement by now.

    You people are optimists. That's another word for "disappointed."
    It's only been 3 weeks since I turned mine in... Getting Anxious.

    Ben
    Looking for that perfect trail…again…and…again…and…again…

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    Quote Originally Posted by thunderstruck
    I got mine yesterday. Charged her up and ready to go. Now just need some warm weather so I don't have to bundle up and look like the Michelin Tire guy riding my bike.
    Great news. So when did you originally purchase your light, and what was your PIN?

  23. #23
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    Good job!

    Quote Originally Posted by thunderstruck
    I got mine yesterday. Charged her up and ready to go. Now just need some warm weather so I don't have to bundle up and look like the Michelin Tire guy riding my bike.
    I don't care when you bought your lights or what your PIN number is. I'm just glad that people are starting to get them. Waiting patiently (w/ an extra battery to ride w/ )
    Gone are the days we stopped to decide,
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  24. #24
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    Quote Originally Posted by thunderstruck
    I got mine yesterday. Charged her up and ready to go. Now just need some warm weather so I don't have to bundle up and look like the Michelin Tire guy riding my bike.
    That's good. Hopefully not a ton of people sent their claims in before me.

  25. #25
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    Thanks Cat, you are right on the money, we are getting approx 1000 emails a week, many are from customers who purchased from DX that want us to replace theirs as well. We have gotten the outgoing shipment process underway in the last few weeks it's going to take a while to catch up since there has been such a huge response. Our recall admin firm has not had such a quick response to any of their previous projects, they are amazed at the level of enthusiasm our customers have shown to participate.

    Quote Originally Posted by Cat-man-do
    Not to mention I bet you're getting e-mails from people trying to get a free battery who never even bought from you! Anyway, good luck with the return stuff and thanks for caring enough to take on such a task.
    GeoMan
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  26. #26
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    Quote Originally Posted by GEOMAN
    No worries, many folks probably had the same first issue, eg started a claim at home and then realized they couldn't print it, so then they redid the claim at work where they had a working printer. Unfortunately for us this generated duplicate claims, about 600 so far, we are cross-checking as we proceed but it has definitely complicated things. Thanks for persisting with your claim, we are working on processing as many as we can.
    I totally did this (kids used up all my printer ink, unbeknownst to me). Sorry to have increased your workload!

    I have batteries from DX that I can use until my Geoman replacements arrive, so no huge rush for mine.

    Thanks for taking care of your customers!
    baker

  27. #27
    GeoMan
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    Thanks for the support, we completely understand these extra claims were accidental and we'll keep working on processing claims and shipping out replacements.

    Quote Originally Posted by baker
    I totally did this (kids used up all my printer ink, unbeknownst to me). Sorry to have increased your workload!

    I have batteries from DX that I can use until my Geoman replacements arrive, so no huge rush for mine.

    Thanks for taking care of your customers!
    GeoMan
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  28. #28
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    Is there a way to check status on my claim? I sent in my battery a month ago. Thanks in advance...

  29. #29
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    I just received my replacement lights today. Far better quality and mounting system IMO.

    I sent my info and recycled my batteries within 2 days of receiving the recall letter.

    I now have my replacement batteries 1 month after everything was sent in.

  30. #30
    GeoMan
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    Hi guys

    For the moment the file we receive from the Recall Admin folks doesn't include status login as it was designed to be as streamlined as possible, this is not like our integrated ordering system. Many claims are in the process at the Recall Admin Firm, we have received over 5,000 claims in the first month. We are receiving 1000 emails per week so we are dividing ourselves between responses, the recall process and new sales. The batteries are arriving in 2 days in most cases when we ship them with Priority Mail, all we request is a little patience so we can concentrate on the large task at hand.



    Quote Originally Posted by cycljunkie
    Is there a way to check status on my claim? I sent in my battery a month ago. Thanks in advance...
    GeoMan
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  31. #31
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    mailed my batteries in 4/19 and still waiting. i am encouraged that some have received their replacements.

  32. #32
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    I've bought two magicshine lights in the past two years from Geoman, do I need to do anything to be included in the recall process? I have yet to see any paperwork or any emails from geoman. I assumed I would just get two new batteries in the mail.....

    I have been following his recall timeline on his website here and there, but I'm guilty of not checking the recall details daily or weekly.
    I'd hit it, but I bruise like a peach.

  33. #33
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    You might have received the recall letter and threw it away It kind of looked like junkmail.
    I know If I was not looking for it everyday my wife would have thrown it away.
    Send Geoman a email via his site he will take care of you just don't expect them to get back to you overnight they sound swamped right now.
    I always type in bold cuz I'm blind as a bat
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  34. #34
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    It's here! It's here!
    Nice looking package, hard plastic case very similar to NR. It's on the charger now and just in time, I have night race coming up!

    Thanks Geo!

  35. #35
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    Quote Originally Posted by Rakuman
    You might have received the recall letter and threw it away It kind of looked like junkmail.
    I know If I was not looking for it everyday my wife would have thrown it away.
    Send Geoman a email via his site he will take care of you just don't expect them to get back to you overnight they sound swamped right now.

    Thanks rak!

    The wife said she never saw anything like that come through the mail.

    I'll ping Geoman and see whats up.

    I ordered lights from him in October 2009, and then again in March 2010.
    I'd hit it, but I bruise like a peach.

  36. #36
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    Got my replacement battery today.

  37. #37
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    Quote Originally Posted by bpnic
    I've bought two magicshine lights in the past two years from Geoman, do I need to do anything to be included in the recall process? I have yet to see any paperwork or any emails from geoman. I assumed I would just get two new batteries in the mail.....

    I have been following his recall timeline on his website here and there, but I'm guilty of not checking the recall details daily or weekly.
    You need to "prove" you've gotten rid of the old batteries. Either by sending the old ones in, or taking them to a local recycler who will then sign a form that I believe GM will send you if you contact him.

  38. #38
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    Quote Originally Posted by bpnic
    I've bought two magicshine lights in the past two years from Geoman, do I need to do anything to be included in the recall process? I have yet to see any paperwork or any emails from geoman. I assumed I would just get two new batteries in the mail.....

    I have been following his recall timeline on his website here and there, but I'm guilty of not checking the recall details daily or weekly.

    Where were your original lights posted too, were they sent to a previous employment place, and you have changed jobs, this is one possiblity. Luckily my ex employer is happy to send stuff on to me.

  39. #39
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    Quote Originally Posted by PhxChem
    You need to "prove" you've gotten rid of the old batteries. Either by sending the old ones in, or taking them to a local recycler who will then sign a form that I believe GM will send you if you contact him.

    I bought them both from Geoman and had them shipped to the front door of the house I currently live in.

    I've never had any paperwork sent here giving me instructions to send anything in or I would have done so promptly.

    I'll email him (Geo) now with my order confirmation numbers to hopefully get this ball rolling.

    p.s.- We pay for and have a recycling program at my work. ie, all types of batteries, all types of light bulbs and light ballasts, and of course, paper, plastics, metals, ect. ( I still have my old MS batteries and will be happy to send them off where ever Geo wants.)


    **Edit: Email sent to Geo with all info. thanks for the help guys-
    Last edited by bpnic; 05-19-2011 at 03:46 PM.
    I'd hit it, but I bruise like a peach.

  40. #40
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    I also received my replacements. I shipped mine 4/19 and they received 4/21. So it took slightly less then 1 month. In the mean time I had ordered another complete light kit to get me by. Now I have 3 sets of lights and 3 Batteries... that should last me a while now!

    Geoman has ALWAYS taken care of me. A friend of mine had an issue with a charger and he took care of him... Geoman is awesome.

  41. #41
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    I recycled mine locally and sent in my paper (signed by an approved recycler) within a couple days of receiving it. I haven't gotten the replacement yet...

    Edit 5/23/11: It came over the weekend. Haven't used it yet, but it looks great! Nice work Geo!
    Last edited by J_Hopper; 05-23-2011 at 09:20 AM.

  42. #42
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    sorry about the duplicate claims. i was hoping for a downloadable word or acrobat claim form. that i could print off at work

  43. #43
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    still waiting, I sent mine in the day I received it (after dropping off the batteries to be recycled). Sometime in april. Not a biggie, I picked up a L&M seca 1400 to "hold me". Probably won't go back.


    EDIT: And of course they showed up in the mail today. I just put them up for sale on 2 other forums I'm on. They just don't compare to my seca1400.
    Last edited by mdeth1313; 05-21-2011 at 09:16 AM.

  44. #44
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    Quote Originally Posted by mdeth1313
    still waiting, I sent mine in the day I received it (after dropping off the batteries to be recycled). Sometime in april. Not a biggie, I picked up a L&M seca 1400 to "hold me". Probably won't go back.
    EDIT: And of course they showed up in the mail today. I just put them up for sale on 2 other forums I'm on. They just don't compare to my seca1400.



    The Magicshine shouldnt compare in anyway to a light that costs $600.00! The Magicshine is marketed toward guys who want a CHEAP but BRIGHT light. Many of us just can not afford to spend the money you did on a light. Heck, I paid less for my USED 2006 Specialized Stumpjumper then you paid for you seca1400! So yeah... your light should blow the doors off the Magicshine. (about the difference between a Hyundai and a nice Porsche)

  45. #45
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    Got mine in the mail today. It arrived a bit sooner than I expected. Granted the recall was a slight inconvenience but stuff breaks and sh*t happens. I thought GeoMan handled the recall exceptionally well -- thanks!

  46. #46
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    Quote Originally Posted by MOMtbiker
    The Magicshine shouldnt compare in anyway to a light that costs $600.00! The Magicshine is marketed toward guys who want a CHEAP but BRIGHT light. Many of us just can not afford to spend the money you did on a light. Heck, I paid less for my USED 2006 Specialized Stumpjumper then you paid for you seca1400! So yeah... your light should blow the doors off the Magicshine. (about the difference between a Hyundai and a nice Porsche)

    well, sorry you took offense- the reality is the magicshine lights weren't cutting it, and this is for my commute to work (road). I have a 40-50mph descent on a pretty crappy road and it's rural, lots of critters so I needed something with a lot more power and a wider beam.
    Once the battery thing happened, it pretty much gave me the excuse to upgrade (although I spend about $500, not $600) and it was well worth it.

    FWIW, the magicshines sold in about 3 hours.

  47. #47
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    Quote Originally Posted by mdeth1313
    ..... the reality is the magicshine lights weren't cutting it, and this is for my commute to work (road). I have a 40-50mph descent on a pretty crappy road and it's rural, lots of critters so I needed something with a lot more power and a wider beam.
    Once the battery thing happened, it pretty much gave me the excuse to upgrade (although I spend about $500, not $600) and it was well worth it.

    FWIW, the magicshines sold in about 3 hours.
    I'm always glad to hear when someone finds something they like better. Still, to me it sounds like you could of benefited from just having a helmet light with some decent throw for that fast descent. When at speed ( especially when curves are involved ) a good throwing helmet light becomes a priority.

    I would of suggested just adding a nice XM-L C8 torch on the bars for boost duties but with road bikes people tend to not have too much room on the bars. Besides, the throw of a bar system can still be limited when going around curves. Because of that a MS XM-L light on the helmet could of perhaps been the simpler solution. Can't hurt to have a little more light on the bars though.

  48. #48
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    bump
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  49. #49
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    I am one of the guys who can NOT complain. I had no issues with any of my batteries, but they were OLD. I bought a couple of lights when they first came out... probably within the first 2-3 weeks and I used the crap out of them (150-175 charges and discharges). They were losing some burn time, but I was still very pleased with what I was getting out of them. I sent mine in as soon as I received the recall notice. Having fresh batteries now as a "freebie" was a bonus for me. I did buy a new complete lightset with a new Geoman battery while I waited for the recalled ones to come in so now I have a couple of back ups, but over all I am very happy with the newly designed batteries.

    NOTE- the battery "fuel gauge" indicator on all my lights seem to change colors faster then my old batteries... BUT I tested them and ran them until they would blink red just to get a better idea of total burn time. They DO last way longer then the indicator might tell you. I think when it turned red it burned almost an hour! All the lights/batteries burned way more then the originals did when they were new. NO COMPLAINTS HERE!

    I've said it before and I'll say it again. For the money nothing compares.

  50. #50
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    I sent my form back on April 21. It's been there for at least a month. What's the dealio Geoman? Is there anyway I can see if my letter was even received. Is the firm literally calling each recycle facility to verfiy?
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  51. #51
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    Quote Originally Posted by nmanchin View Post
    I sent my form back on April 21. It's been there for at least a month. What's the dealio Geoman? Is there anyway I can see if my letter was even received. Is the firm literally calling each recycle facility to verfiy?
    Same boat

  52. #52
    GeoMan
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    Hi guys
    There are multiple steps involved after we receive your claim form which include verifying the name, address, PIN and number of batteries against our order database to scanning and attaching your signed claim form to the database that is provided to the U.S. Consumer Products Safety Commission. Then creating the XML data format to handle the shipping aspect of the process. The recall administration company is still processing claims from the massive response that we received in the first month, we are shipping replacements out daily but due to sheer volume and the complicated process it takes time. We are also handling hundreds of emails each day with these same questions which further reduces our ability to focus on the job at hand which includes processing the recall replacements and maintaining a healthy business so we can fund the recall. We appreciate your support and continued patience



    Quote Originally Posted by skankingbiker View Post
    Same boat
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  53. #53
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    Bueller?
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  54. #54
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    Mailed mine on 04/21. they showed up at my home on 05/26.
    Thanks GeoMan

  55. #55
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    Still waiting on mine, Have a 24 hour race coming up on the 18th, getting nervous..

  56. #56
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    Got mine.
    My brain went from "you probably shouldn't say that" to WTF!

  57. #57
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    sent 4/21 and still waiting. contacted geoman 13 days ago and they said they would send my replacement batteries with the next shipment.

  58. #58
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    Quote Originally Posted by chiznitz View Post
    Still waiting on mine, Have a 24 hour race coming up on the 18th, getting nervous..
    I'm assuming you're talking about 24HIEF. I got so disgusted with "geoman" and the battery debacle at 24HIOP that we bought quite a few extra batteries. You are more than welcome to borrow a few during the race....we're Team Schadenfreude....should be easy to find. I'm waiting on replacements as well....not holding my breath. Good luck.

  59. #59
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    Well, I got the replacement battery on 05-23-11. Because I had already purchased a BD Strykr to replace it, I haven't used it yet. Last night, I hooked it up to get ready for today's commute (this time of year, coming home is in the dark). Before hand, I attempted to charge the battery up, but the charger indicated it was full. Now, when hooked up, the LED on the back of the light head is red. The light seems to work fine, though I'm not sure yet of the brightness.

    As I understand it, when the battery runs down it puts out less power; the light head reads this and the LED changes from green to red, as a warning to the rider. With a full battery, the LED should be green. With my new battery fully charged, why is the LED red?

  60. #60
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    Quote Originally Posted by J_Hopper View Post
    Well, I got the replacement battery on 05-23-11. Because I had already purchased a BD Strykr to replace it, I haven't used it yet. Last night, I hooked it up to get ready for today's commute (this time of year, coming home is in the dark). Before hand, I attempted to charge the battery up, but the charger indicated it was full. Now, when hooked up, the LED on the back of the light head is red. The light seems to work fine, though I'm not sure yet of the brightness.

    As I understand it, when the battery runs down it puts out less power; the light head reads this and the LED changes from green to red, as a warning to the rider. With a full battery, the LED should be green. With my new battery fully charged, why is the LED red?
    I'm betting the light color is dependent upon the pack voltage. Do you have a multimeter that you can test the voltage with? It should be around 8.40v at full charge. If the multimeter shows that value after charging, the monitoring circuit is bogus. If the multimeter shows anything significantly below 8.40V, your battery isn't really getting charged.
    baker

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    Ive had this happen before with a new battery plug it back in to the charger again it just needs to wake up the chip on the battery, if that doesn't work plug it back to the light and turn it on for a minute then back to the charger it worked for me doing this.
    Last edited by Rakuman; 05-31-2011 at 09:45 AM.
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  62. #62
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    would not recommend the multimeter try what I posted above worked for me
    I always type in bold cuz I'm blind as a bat
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  63. #63
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    Quote Originally Posted by Rakuman View Post
    would not recommend the multimeter try what I posted above worked for me
    Ha! Good point, Rakuman. It is very easy to short the pack due to the connector configuration. I have a pigtail connector that makes it much easier...
    baker

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    recall

    Iv sent mine back within 5 days when i recieved the notice 6 weeks ago, i imagine there in the mail. Im missing night rides like crazy now cuz its in the 90's during the day & 60's at night. Thought of purchasing a new light for back-up, might get it before replacement batteries arrive.
    Last edited by allmtner; 05-31-2011 at 04:38 PM. Reason: not needed

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    mailed my letter 4/21 and still have not received my replacements here in Pennsylvania. I contacted Geoman via their site and got a "please be patient" email. I'm getting anxious as I need them to train in early mornings/nights due to work schedule. It would have been nice to be notified when to expect the replacements, purely from the package tracking standpoint.

  66. #66
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    This is taken from another site but I could not agree more
    Quote Originally Posted by One_Track_Mind View Post
    Jesus. What a bunch of spoiled whiners. Seriously. You bought a $90 light when most comparable lights cost $400+. If you want to ***** and moan every step of the way, you should have bought a $400 light from one of the big companies. Geoman is a small business and doesn't have the infrastructure of the big boys. He is doing everything he can to get your replacement batteries out to you (at no charge, which is pretty incredible). Cut him some slack and be thankful that you got a new, improved battery for free.
    If you're so important and have a big race coming up buy another light from Geoman. Now you will have 2 kick-ass lights for under $200. Seriously, get a grip. And all of the pestering and hand-holding you're demanding only further taxes Geomans thin time/resources. Geoman have you gotten my form? Geoman have you read my form? Geoman have you processed my form? Have you shipped my light? What did you have for breakfast this morning? Do you like the color blue? What time do you usually go to bed? Who do you think will win the playoffs...? Jesus. You all remind me of my ex-girlfriend. Time spent answering your every little question is time not spent getting you your light. Be patient.
    Remember when you were a kid and ordered stuff out of the back of magazines (boy scouts)? Four to Six weeks delivery, after they received your letter. Call it two months. Don't get your panties in a bunch.
    I always type in bold cuz I'm blind as a bat
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  67. #67
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    Quote Originally Posted by J_Hopper View Post
    Before hand, I attempted to charge the battery up, but the charger indicated it was full. Now, when hooked up, the LED on the back of the light head is red. The light seems to work fine, though I'm not sure yet of the brightness.

    As I understand it, when the battery runs down it puts out less power; the light head reads this and the LED changes from green to red, as a warning to the rider. With a full battery, the LED should be green. With my new battery fully charged, why is the LED red?
    I had the exact same problem with my new battery.
    Bought one while I'm waiting for replacement to come.

    When it's charging the light on the charger should be red.
    When it's not charging the light will be green
    Email Geoman he'll probably send you a new charger.

    Here is my original email;

    Geoman
    I received your new battery yesterday (took a long time to clear customs,
    not your problem.)Order Number: xxxxx
    Plugged the new battery into the new light head, indicator was red so I put
    it on the charger.
    The light on the charger flashed red then went back to green.
    I figured perhaps it was a problem with the lighthead indicator so plugged
    in the old lighthead = red
    So I left it on low for an hour then tried to charge it again
    the light on the charger flickers red once as it makes the connection then
    goes green
    Measured the output of the charger 8.59 vdc
    Measured the open circuit voltage of the battery 7.11 vdc
    I'm assuming (yes I know what happens when you assume) that the pcb is not
    allowing the battery to take a charge.
    If I plug the battery into the charger the light is green when I plug the
    charge in it flashes (once) red.
    same thing if the charger is plugged in before I plug in the battery
    battery temp is 14'c (always cool in my basement!)
    Hope this rambling makes sense.

    and his reply;

    It appears as though that Magicshine charger is a little off spec. Thanks for the very detailed analysis of the situation. The PCB will not permit a charge to be accepted above 8.50V, that's why the battery will power a lighthead but not accept a charge from that particular charger. The little flash you see on the Charger led is the PCB of the battery activating protection mode.



    We will ship a replacement charger today, please do not use that charger. We apologise for this issue.

    New charger arrived fairly quickly and works great.
    The lighthead indicator works as it should

    Hope this helps.

    sam

  68. #68
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    When it happened to me just this morning as a matter of fact. I tried 3 different chargers that worked fine with with the other new batteries it was this one battery that didn't want to charge, same symptoms as yours, I plugged it into a lighthead for a minute then it charged fine on all three chargers that leads me to believe it was the battery not the chargers at least in my case, I charged 5 more of the same type batteries with none of the priors symptoms, Ive had this happen before also with a different brand battery I personally think that sometimes a new pcb just needs to be woke up on its first charge, if i had not seen it before i would think somethings wrong though.
    I always type in bold cuz I'm blind as a bat
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    Hmm... I commuted today, had it on flash (sos) most of the time for a total of about 1 hr. 10 minutes. I got home and read the replies to my post. So, I put the battery on the charger. The charging indicator flashed red and then immediately turned to green. Given that I used it for over an hour today on SOS, it can't possibly be fully charged. Based on this experience, coupled with Sammer's analysis, it seems my charger needs replacing...

    BTW, I do have a multimeter, but did not attempt to measure the output.

    Geoman- how do I go about requesting a new charger?

    Thanks!

    Edit - emailed Geo, awaiting response...

  70. #70
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    Quote Originally Posted by nmanchin View Post
    I sent my form back on April 21. It's been there for at least a month. What's the dealio Geoman? Is there anyway I can see if my letter was even received. Is the firm literally calling each recycle facility to verfiy?
    same.

  71. #71
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    Quote Originally Posted by Rakuman View Post
    This is taken from another site but I could not agree more
    Quote Originally Posted by One_Track_Mind View Post
    Jesus. What a bunch of spoiled whiners. Seriously. You bought a $90 light when most comparable lights cost $400+. If you want to ***** and moan every step of the way, you should have bought a $400 light from one of the big companies. Geoman is a small business and doesn't have the infrastructure of the big boys. He is doing everything he can to get your replacement batteries out to you (at no charge, which is pretty incredible). Cut him some slack and be thankful that you got a new, improved battery for free.
    If you're so important and have a big race coming up buy another light from Geoman. Now you will have 2 kick-ass lights for under $200. Seriously, get a grip. And all of the pestering and hand-holding you're demanding only further taxes Geomans thin time/resources. Geoman have you gotten my form? Geoman have you read my form? Geoman have you processed my form? Have you shipped my light? What did you have for breakfast this morning? Do you like the color blue? What time do you usually go to bed? Who do you think will win the playoffs...? Jesus. You all remind me of my ex-girlfriend. Time spent answering your every little question is time not spent getting you your light. Be patient.
    Remember when you were a kid and ordered stuff out of the back of magazines (boy scouts)? Four to Six weeks delivery, after they received your letter. Call it two months. Don't get your panties in a bunch.
    I couldn't agree more with this sentiment. I don't have mine yet, but am waiting patiently (I'd rather be chill about waiting than getting all bent out of shape about Geoman doing his best). Yep, it's hot, and the lights would allow me to escape that heat...but I'm dealing with it and riding in the heat anyway because I'd rather ride. And for the record, it's been 100+ on a number of my rides lately.

  72. #72
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    I just finally sent off my form yesterday... But I noticed on GeoMan's website that he had "Demo" magicshines with his new batteries on sell. So I went ahead and ordered a set... So that is 2 Magicshines, 2 Batteries (geoman's new batteries), 2 chargers, 2 helmet mounts (I think) and free shipping (all for really cheap).

    I am looking forward to get my batteries back and looking forward to my new (well almost new) lightsets!

    Thanks GEOMAN!
    Fat-n00b

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  73. #73
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    GEOMAN 6.0 Batterys

    Ya last week He added his 6.0 Batteries I'm surprised He made no announcement... Must be too busy answering all the where are my battery emails
    I picked up a bunch of them,, 4.1/4 hrs on high for my bikeraylll same for the MS900 lightheads.
    3 1/4 hrs for a battery sucking MS1400 on high.
    Geomangear has gone above and beyond what any other company would in their shoes and has earned our support $$ to get them back on their feet.
    Last edited by Rakuman; 06-01-2011 at 01:25 PM.
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    Quote Originally Posted by Rakuman View Post
    Geomangear has gone above and beyond what any other company would in their shoes and has earned our support $$ to get them back on their feet.
    My thoughts exactly! People are complaining about a "delay" in recall process, but remember he is not really running this process it is up to some paper pushing lawyers and bureaucrats.

    Most shops his size would have either ignored the problem and let your house burn and then declared bankruptcy and left town. Instead you are getting a better product with continued support… That is someone I want to do business with hence why I ordered yet another set of lights.

    By the time I get my batteries back I will have 4 Magicshines with good batteries all for less than some are paying for a single lightset. Granted I will split that up with my Bro so that we both have 2 lightsets and 1 Flashlight for the bikes... Plenty of light for our night rides!
    Fat-n00b

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  75. #75
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    Quote Originally Posted by FatNoob View Post
    ...Most shops his size would have either ignored the problem and let your house burn and then declared bankruptcy and left town...
    In fact, ALL other suppliers and the manufacturer have ignored the problem.

  76. #76
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    hopefully mine come soon....i mailed my claim in on 4/20.....

    fingers crossed.....
    Click Here for Forum Rules

  77. #77
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    Maybe you really patient guys could email geoman and ask him to put you at the bottom of the list so the less patient among us could get our batteries and stop bothering you with our whining.

  78. #78
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    Or you could buy another battery and be riding and not complaining.
    Gone are the days we stopped to decide,
    Where we should go,
    We just ride...

  79. #79
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    Quote Originally Posted by jugdish View Post
    Or you could buy another battery and be riding and not complaining.
    I like my idea better.

  80. #80
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    Hmm, I like to ride.
    Gone are the days we stopped to decide,
    Where we should go,
    We just ride...

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    Jug...

    What I think he (POG) is really saying is that he just likes to complain and feels he is deserves to be moved to the front of the line...
    Fat-n00b

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  82. #82
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    I got mine last night! Thanks Geoman!

    Question for those who have them, from someone who is admittedly an idiot (and hardly used the lights at all, since I bought them shortly before the recall): they're different in shape than the batteries I had, and they're not shaped to fit in the little neoprene sack of the old batteries. But they have a rubbery piece on them that looks like it was made to snug directly onto the frame. How are you attaching these?

  83. #83
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    It should have came with a velcro strap if not hit Gman up.
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  84. #84
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    it did come with a velcro strap. Thanks for the pic!

  85. #85
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    Quote Originally Posted by FatNoob View Post

    By the time I get my batteries back I will have 4 Magicshines with good batteries all for less than some are paying for a single lightset.
    LMFAO
    You will need those 4 lightheads, 4 batteries and 4 chargers to have ONE GOOD FUNCTIONING light in a few months hahaha
    You could have gotten a real light and not have had the downtime for ALL THAT money
    oops
    BBW. MS, RD

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    Quote Originally Posted by BBW View Post
    LMFAO
    You will need those 4 lightheads, 4 batteries and 4 chargers to have ONE GOOD FUNCTIONING light in a few months hahaha
    You could have gotten a real light and not have had the downtime for ALL THAT money
    oops
    Huh?

  87. #87
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    Quote Originally Posted by BBW View Post
    LMFAO
    You will need those 4 lightheads, 4 batteries and 4 chargers to have ONE GOOD FUNCTIONING light in a few months hahaha
    You could have gotten a real light and not have had the downtime for ALL THAT money
    oops
    I have only had 4 days down time... (during which I did not need my lights). Granted that I am currently only running 2/3s of the lights that I WILL be running once the batteries get back but I am currently running just has I did over the winter. (1 MS and 1 Torch)

    And implying the my magicshine will stop working in a few months (maybe/maybe not)... My current magicshine does not show any signs of wear after a hard winter season of riding, I assume I will get 2-3 years out of this light set up without any problems...

    So assuming that I only get 2 years out the setup... Lets break this down into dollars per rider per year of use.

    I have $360 total in 4 lights and batteries, that is $180 per rider total, which means $90.00 per year per rider. That is for 2 magicshines and 2 good batteries for only $90.00 year. I spend more than that on bottled water.

    Now your lights may last longer (most likely will) than 2 years (but really and truely my lights will most likely last longer too) but your batteries will NOT be much good after 2 years of hard use so your going to have to replace them for what $60-$70 (after shipping) each... And what happens when you have that wreck and break a light... You better not ride too hard with that fancy light, I would hate to see you WASTE ALL THAT MONEY!

    If I wreck and break a $90.00 light that was already a year old (half of the total expected life I only lost $45.00)... I will feel it but I will be able to buy another and keep riding, but if that light was $400.00 (and only 1/3 its expected life I lost $266)... I don't think I could replace it.

    So if we say your lights will last 3 years (and you are lucky enough not to wreck in 3 years)... Well you have$400 x 2 for (for 2 of your "quality" lights) so that is $800 plus replacement batteries at the end of year 2 so $65(between 60 and 70 shipped) x 2, so we just added another 130 ... This means $930.00 total divided by 3 years. So that is $310.00 per year per rider for your "quality" lightsets.

    Hell to me that reads I can buy a new bike every 5 or 6 years just from the money saved using MS lights (6 years * 220 per year saved = $1320.00) and that is if I don't wreck in 6 years.

    But I guess economics is no longer taught in school...

    Go ahead keep paying more than 3 times the price for a product that is only 30% better... That makes alot of economic sense!
    Fat-n00b

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    FatNoob, I'm not so sure a high quality light is 30% better. Given the high quality replacement battery and top-notch Geoman customer service, I'd say you're being generous.

    All, I got an email from Geoman almost immediately (within a day) saying he'd ship a new charger, at no cost to me.

    For a cheap light that I got almost a year of solid use out of, that I now have a new, high quality battery as well as a new charger (on the way) for, I have no complaints and certainly no buyers remorse. I think it'll make an excellent helmet light with my BD Strykr w/wide angle lense on the bars.

  89. #89
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    ... and if we just ... Harvard school?

    Quote Originally Posted by FatNoob View Post
    I have only had 4 days down time... (during which I did not need my lights). Granted that I am currently only running 2/3s of the lights that I WILL be running once the batteries get back but I am currently running just has I did over the winter. (1 MS and 1 Torch)

    And implying the my magicshine will stop working in a few months (maybe/maybe not)... My current magicshine does not show any signs of wear after a hard winter season of riding, I assume I will get 2-3 years out of this light set up without any problems...

    So assuming that I only get 2 years out the setup... Lets break this down into dollars per rider per year of use.

    I have $360 total in 4 lights and batteries, that is $180 per rider total, which means $90.00 per year per rider. That is for 2 magicshines and 2 good batteries for only $90.00 year. I spend more than that on bottled water.

    Now your lights may last longer (most likely will) than 2 years (but really and truely my lights will most likely last longer too) but your batteries will NOT be much good after 2 years of hard use so your going to have to replace them for what $60-$70 (after shipping) each... And what happens when you have that wreck and break a light... You better not ride too hard with that fancy light, I would hate to see you WASTE ALL THAT MONEY!

    If I wreck and break a $90.00 light that was already a year old (half of the total expected life I only lost $45.00)... I will feel it but I will be able to buy another and keep riding, but if that light was $400.00 (and only 1/3 its expected life I lost $266)... I don't think I could replace it.

    So if we say your lights will last 3 years (and you are lucky enough not to wreck in 3 years)... Well you have$400 x 2 for (for 2 of your "quality" lights) so that is $800 plus replacement batteries at the end of year 2 so $65(between 60 and 70 shipped) x 2, so we just added another 130 ... This means $930.00 total divided by 3 years. So that is $310.00 per year per rider for your "quality" lightsets.

    Hell to me that reads I can buy a new bike every 5 or 6 years just from the money saved using MS lights (6 years * 220 per year saved = $1320.00) and that is if I don't wreck in 6 years.

    But I guess economics is no longer taught in school...

    Go ahead keep paying more than 3 times the price for a product that is only 30% better... That makes alot of economic sense!
    Do you drive the cheapest 2-door car and wipe your butt with single-ply paper? if not it doesn't make any economic sense because they will both do the same as the other "quality" option
    One of my lights is in its 3rd year and let me tell you that is running as strong as the first day (well, better), I have upgraded the LED to the new technology (was a DYI). I expect my lights to last 10 years+
    On the other hand I have crashed HARD with them and even broke the front glass on time. I replaced the front cap/glass and back to looking like new (DYI too). Are you going to be able to find replacement parts for yours? well I guess it doesn't matter since you have 4 so you can cannibalize them to fix the broken one; probably you will end with 1 lighthead and 4 batteries after a few crashes? mine are very crashable (as a MTB light should be!) and will keep going strong for years AND keeping up with technology (that's why they are a good option IMO)
    Sometimes you can't put a price on things because its not the monetary value that counts but the satisfaction that they give you. Try sometime the triple-ply paper; I know it doesn't make much economic sense but I promise you it will make you smile (Just like my lights!)
    Cheers
    BBW. MS, RD

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    Quote Originally Posted by BBW View Post
    Sometimes you can't put a price on things because its not the monetary value that counts but the satisfaction that they give you.
    Thats my thoughts exactly... I bought my lights to ride at night, NOT to brag about how expensive they were. So as long as they function well for riding at night why would I want to pay 4 times as much for them.

    I don't drive the cheapest car nor do I drive a Porsche or other "Johnson Compensator". I drive the best "Total cost of ownership" car (a toyota at the time of my last car purchase).

    I dont use single ply TP nor do I use the most expensive brand on the shelf. I use what works well for me because it is what is the best value for my needs.

    I did not buy the cheapest light (or even the cheapest lightset). I bought the best value for my need to ride at night!

    Economics is about "Over All Value" to the customer.

    Quote Originally Posted by BBW View Post
    One of my lights is in its 3rd year and let me tell you that is running as strong as the first day (well, better), I have upgraded the LED to the new technology (was a DYI). I expect my lights to last 10 years+
    If bragging rights is what you value then you did good! And really you have already had to UPDATE your lights after 3 years (a cost not in the previous figure)... If you like DIY projects more than riding you may have made the right move.

    But if value of the light was only to ride at night... You most likely wasted alot of money.

    If you are having to "update" your lightset with new LEDs or other items after only 3 years... Do you really consider that to be a 10 year product purchase? If I bought a car and had to replace the engine only 33% through the expected life of the product I would be back at the manufacturer claiming they gave me a defective product. Now either they made a bad product or I seriously over estimated its expected life... Either way I would have to say that would be a bad purchase and a waste of my money. My money is very hard earned and therefore I try to plan every purchase.

    How much time and money was spent (From research time to first use of the "updated" light)? Again I bought a light set to ride at night not work on it? And I plan to purchase a new lightset in 2-3 years which means what ever is the industry standard of product at that time will be what I buy (read between the lines that means AUTOMATIC UPDATE).
    Fat-n00b

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    Quote Originally Posted by YosarianRem View Post
    I'm assuming you're talking about 24HIEF. I got so disgusted with "geoman" and the battery debacle at 24HIOP that we bought quite a few extra batteries. You are more than welcome to borrow a few during the race....we're Team Schadenfreude....should be easy to find. I'm waiting on replacements as well....not holding my breath. Good luck.
    Yes I'm talking about 24HITEF. I may be able to burrow my friends L&M Stella 210L but TBH I had one of those before and it doesn't put out near the light the MS does.

    I may just come find you if my batteries don't come in on time. I have 3 batteries I'm waiting on :-/

    Our team is called Waving At the Hunnies/1/4 Pale Goat.

    Super excited for the race, it was a blast last year!

  92. #92
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    Quote Originally Posted by FatNoob View Post
    Thats my thoughts exactly...
    no need to go further then
    BTW I'm not bragging about their price; heck I haven't even mention the brand because it doesn't matter.
    enjoy your lights; I won't go deeper, we have different opinions and that is OK
    Also people drive Porsches even though a Nissan 370 cost half and goes faster... there's a market for everybody
    too much
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    Thanks!

    I got my new batteries last week. Thanks, Geo!

    I was planning on storing the new batteries until the fall before charging them. Should I not charge them or should I fully charge them and test them out? I also have the older style battery charger. Do I need to worry about it not charging the new batteries?

  94. #94
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    Quote Originally Posted by el cap View Post
    I got my new batteries last week. Thanks, Geo!

    I was planning on storing the new batteries until the fall before charging them. Should I not charge them or should I fully charge them and test them out? I also have the older style battery charger. Do I need to worry about it not charging the new batteries?
    I am a n00b but my understanding is that these style batteries are better stored dis-charged. If it where me I would "cycle" (full charge then discharge it) to test it and the store it dis-charged. You would hate to hit the first week after time changes back to realize your battery was no good and have to wait on a replacement.

    On the charger I think a new one is still shipping with the "orginial" battery charger. The problem was trying to charge the mismatched battery cells not the actual charger itself (at least that was my understanding).
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  95. #95
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    Quote Originally Posted by BBW View Post
    enjoy your lights;
    Thank you... I will enjoy the rides that the lights allow me to take!

    Enjoy yours (the rides and/or lights)!
    Fat-n00b

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  96. #96
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    Quote Originally Posted by el cap View Post
    I got my new batteries last week. Thanks, Geo!

    I was planning on storing the new batteries until the fall before charging them. Should I not charge them or should I fully charge them and test them out? I also have the older style battery charger. Do I need to worry about it not charging the new batteries?
    They should be stored at approximately 40% of full charge. I use a hobby charger to discharge mine to the appropriate level (which is around 3.8v per cell). Not sure how you're going to manage the appropriate voltage without a hobby charger, but they should not be stored fully charged or fully discharged.

    Many of the li ion packs I've received in the past have been delivered at the appropriate storage state. I have no clue how the geoman packs are arriving. Hopefully, I'll get mine soon and can check.

    Edit: Without a hobby charger, I'd probably plug them into the light to ensure they function for a few seconds, then just store them without charging them up to capacity.
    Last edited by baker; 06-06-2011 at 09:30 AM.
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    The back of your MS can function as a very crued volt meter for the battery. Fully charge then Discharge until the back of your light turns Yellow or Red and now you know your at X% (A few different models have different % amounts).

    The current model that Geomangear sells

    Yellow 70 - 40%
    Red 40 - 1%

    So you want to stop discharging as soon as the light turns Red... If you buy the DEMO light set or have an older you may need to stop shortly afterthe light turns Yellow (trying to guess where 40% is)

    Yellow 50-25%
    Red 25-5%

    If you have a set bought before the those 2 styles you will have to find refernce to that information.
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  98. #98
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    Got my replacement battery today. Been using a strykr and strykr pro since this winter so the MS now goes on my daughter's bike.

  99. #99
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    Sent in the form on 4/20… received the replacement batteries today, 6/6… Thanks Geoman!

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    Hey Chiznitz....it appears I don't have enough posts to PM you....we'll have plenty of lights and batteries so count on it....heard only great things about last year....just got an email that they are looking for more volunteers, so we're going to roll in Thursday morning....see you there....

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    Got my replacement battery yesterday...sent form in 2-3 days after the letters were received.

    Hang in there people, yours will come. Thanks Geoman!!

  102. #102
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    Mine came yesterday, about 6 weeks after I sent back.

  103. #103
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    Got mine yesterday. I had purchased it from GeoMan Sept. 2010, and sent in my battery and form on April 25.

  104. #104
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    There is an update on the "Magicshine Battery Recall Website". It's not very encouraging for those of us still waiting.

    My recall form was mailed back on April 19th.

  105. #105
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    Quote Originally Posted by gmcttr View Post
    There is an update on the "Magicshine Battery Recall Website". It's not very encouraging for those of us still waiting.

    My recall form was mailed back on April 19th.
    I get it. Really. I appreciate the hoops Geoman is taking & can't imagine the hit on their bottom line. Stand up customer service if I've ever seen it. At the same time I'm now pissed... at the process & myself... for surrendering two perfectly good batteries.


    I have to ask. Did it occur to the 'experts' to order enough parts & pieces to cover ALL the 'defective' units?

    ****.
    Last edited by TroutBum; 06-07-2011 at 10:54 AM.

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    Received mine today, claim form mailed April 27.

  107. #107
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    Just a passing comment....After the long winter wait I'm glad to see that people are finally starting to get their replacement batteries. I just hope the people who recycled their other battery were smart enough to clip the connector plug off before doing so. Never know when having the extra connector plug might help you adapt another battery to your light.

  108. #108
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    Quote Originally Posted by TroutBum View Post
    I get it. Really. I appreciate the hoops Geoman is taking & can't imagine the hit on their bottom line. Stand up customer service if I've ever seen it. At the same time I'm now pissed... at the process & myself... for surrendering two perfectly good batteries.
    Yep, me too.

    I thought long and hard before I recycled my three seemingly fine batteries. I was worried that everyone was going to be sending theirs in and that it would be too big of a job and that it could take a long, long time to get my replacements but decided based on the language used to go ahead and recycled them and sent in my form.... Now I have races on the horizon and no batteries for my lights... I'd just buy new ones if I had the money which sadly I do not... I should have been smarter than this
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  109. #109
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    I got my replacement charger yesterday. It works as it should. Not only did Geoman honor the battery recall, but replaced the charger for free. Again, great customer service Geo! I'm certain the doubters will be proven wrong...

  110. #110
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    Probably a silly question but oblige me if you will:

    What is the mailing address for the claim form (without batteries)?

    On the recall website I could only find the shipping address if returning the faulty battery backs via UPS or USPS.

    Cheers!

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    Only thing I'm bummed about is that the contracted recall company doesn't seem to be utilizing the first in, first out process. A let down since I busted my hump to get the stuff back and peeps that sent it in a week or more later already have batteries. sigh. Not a geoman issue. more props for being responsible .
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  112. #112
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    I couldn’t wait any longer. Ordered new lights today. It’s killing me to miss so many night rides for the last 6 weeks now.

    I appreciate GeoMan stepping up to do this voluntary recall, but in hind site I wish I would have waited and not rushed to get rid of my old (working) batteries. Such is life.

    Thanks GeoMan for your service to the biking community. Looking forward to getting the new batteries.


    Ben
    Looking for that perfect trail…again…and…again…and…again…

  113. #113
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    Quote Originally Posted by seeker View Post
    Received mine today, claim form mailed April 27.
    I mailed mine (2) on April 20, they were received April 22, and I've got nothing. WTF??? I know this is a huge undertaking for a small company, but I would think that first come should be first served.
    Last edited by dirtyjack; 06-09-2011 at 11:44 AM.
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  114. #114
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    still waiting

    Quote Originally Posted by driftwood View Post
    Yep, me too.

    I thought long and hard before I recycled my three seemingly fine batteries. I was worried that everyone was going to be sending theirs in and that it would be too big of a job and that it could take a long, long time to get my replacements but decided based on the language used to go ahead and recycled them and sent in my form.... Now I have races on the horizon and no batteries for my lights... I'd just buy new ones if I had the money which sadly I do not... I should have been smarter than this

    I am in the same boat, and really getting tired of waiting. Recycled my batteries and sent the form back within a few days of receipt back in early April and still no replacements. Bought in Sept last year (2300 kit) and havent been able to use but a few times due to the notice not to use. Wish I had some confirmation of my place in line for replacements. Geoman...any way to help?

  115. #115
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    Mailing address for recall form

    Quote Originally Posted by Chromagftw View Post
    Probably a silly question but oblige me if you will:

    What is the mailing address for the claim form (without batteries)?
    Magicshine Battery Recall
    PO Box 328
    Minneapolis MN 55440-0328
    United States of America


    On the recall website I could only find the shipping address if returning the faulty battery backs via UPS or USPS.

    Cheers!
    See above.

  116. #116
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    ^^^ Thanks mtnradsem! ^^^

  117. #117
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    Quote Originally Posted by gmcttr View Post
    There is an update on the "Magicshine Battery Recall Website". It's not very encouraging for those of us still waiting.

    My recall form was mailed back on April 19th.
    So, if I understand that correctly, they have gone through their first batch of replacement batteries and the second batch is ordered but will take 16 weeks to arrive. ...Meaning if we havn't recieived our replacements yet, we may not see them until Sept-Oct.??

  118. #118
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    Quote Originally Posted by skankingbiker View Post
    So, if I understand that correctly, they have gone through their first batch of replacement batteries and the second batch is ordered but will take 16 weeks to arrive. ...Meaning if we havn't recieived our replacements yet, we may not see them until Sept-Oct.??
    just in time for a crisp fall ride.
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  119. #119
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    Quote Originally Posted by nmanchin View Post
    just in time for a crisp fall ride.
    Unless we're "lucky" enough to have to wait on a third or fourth order.

  120. #120
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    Still waiting, it's been over approx. 4 months since I sent in TWO batteries to their recommended site. I was fine paying postage, but, heck, I've missed so many night rides, and it's now SUMMER.

    Glad to hear people are getting their batteries. Maybe being one of the first to send my batteries in was a mistake.

    Kevin

  121. #121
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    Quote Originally Posted by KevinK View Post
    Still waiting, it's been over approx. 4 months since I sent in TWO batteries to their recommended site. I was fine paying postage, but, heck, I've missed so many night rides, and it's now SUMMER.

    Glad to hear people are getting their batteries. Maybe being one of the first to send my batteries in was a mistake.

    Kevin

    Have to say, Geomangear responded quickly to my questions, however, this is the e-mail they sent:

    We have had a huge response to the recall. There are multiple steps involved after the recall administrator receives a claim form, from verifying the name, address, PIN and number of batteries against our order database, to scanning and attaching the signed claim form to the database that is provided to the U.S. Consumer Products Safety Commission, to creating the XML data format to handle the shipping aspect of this process.


    Based on the expert’s best estimates of batteries needed for the recall, we placed our first order for our custom designed, fully tested battery packs in January and received these packs in late April. The claims filed have greatly exceeded the estimates and we have placed our next order for batteries to continue fulfilling claims. Unfortunately, we have recently learned that the Japanese natural disasters have seriously affected the supply of the Panasonic cells used in our battery packs and the production time has increased from six weeks to sixteen weeks.

    Because Geomangear is a small, family owned company we must rely on sales to support this very expensive recall program (now in excess of $750,000). This means that we must continue in business selling bike equipment so that we can order and send more batteries to customers who have filed claims.

    All of these issues affect when you will receive your replacement battery. We are trying our best but this process will take time. We are shipping recall replacement batteries every week. Unfortunately we are not able to predict when you will receive your replacement battery pack(s)

    Thanks,

    Geomangear Team


    Basically, what I read on their website. I'll keep everyone posted to how long it takes from e-mail contact w/ the Geomangear Team.

    Thanks,

    Kevin

  122. #122
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    (insert sarcasm....)

    I believe this is an evil ploy to make me buy another set of lights.

    I sent in 2 batteries and it looks like I am in the late batch. My choices seem to be to 1) go without lights all season; 2) buy another battery pack; or 3) switch to an entirely different system at a substantial cost. I will most likely go with option 2, which means that when my replacements DO arrive, I will have 3 battery packs and one light-head. I will then have to purchase another lighthead, as it makes no sense to have 3 batteries and 1 light. ....at least I will eventually wind up with 2 sets of lights.....

  123. #123
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    Quote Originally Posted by skankingbiker View Post
    (insert sarcasm....)

    I believe this is an evil ploy to make me buy another set of lights.

    I sent in 2 batteries and it looks like I am in the late batch. My choices seem to be to 1) go without lights all season; 2) buy another battery pack; or 3) switch to an entirely different system at a substantial cost. I will most likely go with option 2, which means that when my replacements DO arrive, I will have 3 battery packs and one light-head. I will then have to purchase another lighthead, as it makes no sense to have 3 batteries and 1 light. ....at least I will eventually wind up with 2 sets of lights.....
    I thought about another battery as well, but can't justify spending more money! Geoman has been pretty good w/ customer service, quick to reply to e-mails, so, I am giving him a chance. It's a gigantic undertaking to replace all of the defective batteries, but, hopefully, I will receive the new set soon. If not, Lesson learned!!!:

  124. #124
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    Quote Originally Posted by Cat-man-do View Post
    Just a passing comment....After the long winter wait I'm glad to see that people are finally starting to get their replacement batteries. I just hope the people who recycled their other battery were smart enough to clip the connector plug off before doing so. Never know when having the extra connector plug might help you adapt another battery to your light.
    After a bit of waffling when I turned in my battery, I decided I'd make my own replacement. My battery was in an aluminum cylinder. I opened up the container, clipped the connector, took it to Radioshack and gave them the cells that were inside the case and kept everything else. If they gave me trouble I was prepared to reassemble it and give them it all, but they took the cells and signed the form.

    I've since purchased new cells, soldered them up, and installed them in the old case. Reading the announcement, I'm glad I did. When I get the replacement battery I'll buy another lighthead from geoman and have two sets, which should be a big improvement for trail riding over the one helmet light I was using. For now I'm OK, I'm just using the light on flash mode for my commuting in and out of the city for a little more safety. Won't need to do any night trail riding until October. If I don't get the replacement by then it will be a bit of a drag.

    What a cluster f__k. Now we've got the tsunami-related manufacturing delays. I know some people are down on geoman but he's doing the right thing (unlike many others) and has gotten stuck in a lose-lose situation.

  125. #125
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    I received my replacement battery yesterday. Mailed my form the day after it arrived. Thank you very much GeoMan.

  126. #126
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    Ymmv

    Seemed like a good deal...

    My mileage has varied. I don't find their customer service to be great, in fact, - - - -, and I've been in a business where customer service was important. Over the past several months now, I wrote a couple polite emails without ever getting anything but a "form letter" - lame...

    To those who've been without for only a few weeks, consider yourselves lucky. Sent my batteries in May 1, no batteries yet.

    I understand that the tsunami interfered, but it doesn't explain the response being so much larger than they anticipated??? What, they don't keep records of how many units they sold before the problem was identified? Bullsh*t!

    Now, if it weren't for a recently broken thumb, I'd be buying or building other batteries. As it is, I will see which comes first, a healed thumb, or batteries.

    Meanwhile, (snarky aside) anybody know of any reasonably priced light systems?

    Quote Originally Posted by KevinK View Post
    I thought about another battery as well, but can't justify spending more money! Geoman has been pretty good w/ customer service, quick to reply to e-mails, so, I am giving him a chance. It's a gigantic undertaking to replace all of the defective batteries, but, hopefully, I will receive the new set soon. If not, Lesson learned!!!:

  127. #127
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    Quote Originally Posted by KevinK View Post
    Still waiting, it's been over approx. 4 months since I sent in TWO batteries to their recommended site. I was fine paying postage, but, heck, I've missed so many night rides, and it's now SUMMER.

    Glad to hear people are getting their batteries. Maybe being one of the first to send my batteries in was a mistake.

    Kevin
    The recall didn't happen until April, how can it be 4 months???
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  128. #128
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    I guess it's a good thing that I haven't recycled my MS batteries or sent in the recall form yet! In the first place, I never received the recall notice in the mail (I moved to a different state and work at a different place - and had the original MS purchase sent to my old work). After several e-mails in April and May, and more waiting for the recall notice, Geo e-mailed me my processing number and a link to the form mid-May. Life got busy and I put it at the bottom of the pile.

    I'm wondering if there is an expiration date to send in the recall form? Knowing that I'm now in for a 16+ week wait for replacement batteries, I'm tempted to continue using my still working batteries (though significantly lower capacity), waiting until the crowd disperses and getting replacements right away 4 or 5 (or 7?)months from now. If there's no expiration to the recall, or it's good for the next year I'll just get though one more winter of night riding and recycle my batteries when the days get longer next May.

    I don't want to be without my lights and don't want to spend $$ on new batteries. This leaves me with few options.
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  129. #129
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    Yeah - this whole thing kind of pisses me off but it's my fault. I bought my kits last October. When the recall hit, I was still within range for a full refund but decided to stick with it.

    Though I commend Geoman for his safety efforts, I should have returned them when I had the chance.

    We've used our lights a total of 1 time. Woohoo

  130. #130
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    Quote Originally Posted by ThumperGary View Post
    Yeah - this whole thing kind of pisses me off but it's my fault. I bought my kits last October. When the recall hit, I was still within range for a full refund but decided to stick with it.

    Though I commend Geoman for his safety efforts, I should have returned them when I had the chance.

    We've used our lights a total of 1 time. Woohoo
    Some of us kept using the light, but with appropriate precautions. I charged and kept the battery in a steel WW-II style ammo case, stored away from any combustibles.

    Given the legal environment geoman had no choice but to say not to use it. I'm pretty confident that this setup was safe. Given that my battery was relatively recent the likelihood of it igniting was relatively low anyway.

    It was kind of a PITA but not as much as not using the light.

  131. #131
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    Bummer about the supply problem resulting in production delays. I, too, am a bit disappointed the recall co didn't do a first in-first out process. I was another who sent the paperwork the next day and still don't have replacement batts.

    I'm about to order another battery because it's just too damn hot to ride midday all the time anymore.

  132. #132
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    Quote Originally Posted by NateHawk View Post
    Bummer about the supply problem resulting in production delays. I, too, am a bit disappointed the recall co didn't do a first in-first out process. I was another who sent the paperwork the next day and still don't have replacement batts.
    If it isn't first in/first out how are they determining who is sent the replacements? I sent my form in within the first couple days of receiving it and I thought I would have received the battery by now.

  133. #133
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    I have lots of friends who have purposely delayed not sending in their forms & batteries until summertime when lights will no longer be needed for the evening rides. I expect others are thinking the same thing so that maybe when fall comes around they'll have their replacements in the mail.

  134. #134
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    Quote Originally Posted by osmarandsara View Post
    I have lots of friends who have purposely delayed not sending in their forms & batteries until summertime when lights will no longer be needed for the evening rides. I expect others are thinking the same thing so that maybe when fall comes around they'll have their replacements in the mail.
    I use my lights more in summertime than wintertime. Down here, wintertime is the best for midday rides.

  135. #135
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    Quote Originally Posted by gmcttr View Post
    There is an update on the "Magicshine Battery Recall Website". It's not very encouraging for those of us still waiting.
    Gone are the days we stopped to decide,
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  136. #136
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    ehh, never mind he got back to me already. Didn't want to bug the poor guy with trivial things.
    Last edited by thunderstruck; 06-14-2011 at 07:31 PM.

  137. #137
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    Knowing what I know now, I would have kept the batteries and sent in the form. I'd have 2 functioning batteries and two spares would eventually arrive.
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  138. #138
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    Quote Originally Posted by dirtyjack View Post
    Knowing what I know now, I would have kept the batteries and sent in the form. I'd have 2 functioning batteries and two spares would eventually arrive.
    A friend of mine did that, smart guy

  139. #139
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    Quote Originally Posted by dirtyjack View Post
    Knowing what I know now, I would have kept the batteries and sent in the form. I'd have 2 functioning batteries and two spares would eventually arrive.
    As far as I know, you would have had to "Forge" the a signature on the document to do that. If you go back and re-read the the recall documents you will notice, the batteries had to be either sent back or dropped off (and signed for) at a recycling center.

    What I did was cut the ends off the batteries, kept the tube case and "sock" and take 4 of my 1850 cells that I have for my "Torches", so that I could then make my own replacement packs.
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  140. #140
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    Quote Originally Posted by FatNoob View Post
    As far as I know, you would have had to "Forge" the a signature on the document to do that. If you go back and re-read the the recall documents you will notice, the batteries had to be either sent back or dropped off (and signed for) at a recycling center.
    Exactly.
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    boy i am GLAD I kept mine and just did nothing about recall I had a feeling
    this was going to happen still use my old ones every day and still working
    just bad chargers
    by the look of things I will have to build my own battery pack with a much better
    charger if I stoped using mine and sent them back now
    I might see replacements in Dec if at all
    this was not planed right at the start
    oh well at lest I was smart enough to keep mine and disregard
    the recall

  142. #142
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    Quote Originally Posted by stingray66 View Post
    boy i am GLAD I kept mine and just did nothing about recall I had a feeling
    this was going to happen still use my old ones every day and still working
    just bad chargers
    by the look of things I will have to build my own battery pack with a much better
    charger if I stoped using mine and sent them back now
    I might see replacements in Dec if at all
    this was not planed right at the start
    oh well at lest I was smart enough to keep mine and disregard
    the recall
    Yeah, you might be smart enough to start a fire in your home too. I certainly hope not.
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    Quote Originally Posted by nmanchin View Post
    Yeah, you might be smart enough to start a fire in your home too. I certainly hope not.
    At this point, I would think his Home Owners Insurance would have issues with paying for repairs after a fire if it was the batteries... Just a guess that they would claim negligence; he was notified of the recall and informed of the danger. Yet he admitted (on forums.mtbr.com) of continued use of the product.
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    Quote Originally Posted by GTR2ebike View Post
    A friend of mine did that, unethical guy
    Fixed your post for you.

    It cost me about $45 to do a DIY replacement with the parts I had left over after I took the cells out of the pack and dropped them off at radioshack. Works great. Is $45 really worth selling out one's integrity? Not to mention the precautions you need to take with the old batteries are a PITA.

    And of course, for anyone still using the old batteries, either over the table, because they haven't turned them in yet, or under the table, because they forged the form, take appropriate precautions; charge and keep in a fireproof container not near any combustibles.

  145. #145
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    ha ha ha ha
    just how many of you had or seen these
    battery's catch fire. I have three on charge
    now batteries are cold chargers are red hot
    I have found more problems with the chargers that
    the batteries
    and yes geoman has replaced these chargers a few
    times and every one I get gets hot
    right now I am building my own set up with
    parts made in the USA so far run times are
    much better
    It is sad that geomans replacement
    battery's are not made in the USA

  146. #146
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    Quote Originally Posted by stingray66 View Post
    It is sad that geomans replacement
    battery's are not made in the USA
    Last time I checked Torrence, CA. is in the USA

    http://geomangear.com/pdf/TT6.0_UN-Cert.pdf
    Last edited by Rakuman; 06-16-2011 at 01:13 PM.
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    ggeoman has stated that there was. delay
    because the batterys are coming form
    japan

  148. #148
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    Quote Originally Posted by stingray66 View Post
    ggeoman has stated that there was. delay
    because the batterys are coming form
    japan
    The cells are Panasonics some of the best you can buy and yes they come from Japan. the battery packs are designed and assembled in CA.
    I'm willing to bet most of the parts in those packs you are making are not made in America I do not know of too many quality lithium batteries that are American made ?
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  149. #149
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    I got mine last week, a few days short of 2 months after submitting my return. Thanks Geoman!

  150. #150
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    Quote Originally Posted by NateHawk View Post
    I use my lights more in summertime than wintertime. Down here, wintertime is the best for midday rides.
    I actually purchased mine BECAUSE of the summer down here in AZ....

    My body just doesn't handle 110F in the direct sun. However, the mid-90's around dusk works.......there's just something about that big ball of fire!!

  151. #151
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    just got mine this week. Sent in the letter within 1 day of receiving it. Looks like about a 2 month turn around. Thanks geoman

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    Quote Originally Posted by wrxg33k View Post
    just got mine this week. Sent in the letter within 1 day of receiving it. Looks like about a 2 month turn around. Thanks geoman
    Good to know people are still receiving them this week. Maybe there is still hope that mine will be coming soon.

  153. #153
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    May have been mentioned, didnt read the whole thread, sorry
    How are the batteries shipped? USPS, UPS? Am curious because I just moved, so USPS will forward but UPS wont and I assume i wont recieve a tracking number.

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    Quote Originally Posted by PhxChem View Post
    I actually purchased mine BECAUSE of the summer down here in AZ....

    My body just doesn't handle 110F in the direct sun. However, the mid-90's around dusk works.......there's just something about that big ball of fire!!
    no kidding. I purchased mine in part because of the summers. but also because it's dark when I commute home in the wintertime. I stopped using the MS batts when notice first came out, which hindered my commuting back in the winter. now, it's cutting into my recreational riding time!

    I broke down and ordered a 6.0Ah battery from Geoman, which should be here today. I will be making use of it soon.

  155. #155
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    Maybe all of us who DID NOT receive our batteries today should post daily. I sent my form in on April 21 (I kept a copy) and DID NOT receive my batteries today. I'm not whining - just reporting.

  156. #156
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    Quote Originally Posted by POG View Post
    Maybe all of us who DID NOT receive our batteries today should post daily. I sent my form in on April 21 (I kept a copy) and DID NOT receive my batteries today. I'm not whining - just reporting.
    Or if you bought the SAME Magicshine light set from Deals Extreme or any of the Ebay sellers, you would not be offered a replacement battery at all! Geo is busting his tail trying to make this right, and it doesn't appear that the Manufacturer of MagicShine in China (the ones who are at fault) are doing very much if anything to fund any part of this recall.

    Look at the big picture, have extra patience and be thankful you are being offered a replacement battery at all.
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  157. #157
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    Quote Originally Posted by isleblue65 View Post
    Or if you bought the SAME Magicshine light set from Deals Extreme or any of the Ebay sellers, you would not be offered a replacement battery at all! Geo is busting his tail trying to make this right, and it doesn't appear that the Manufacturer of MagicShine in China (the ones who are at fault) are doing very much if anything to fund any part of this recall.

    Look at the big picture, have extra patience and be thankful you are being offered a replacement battery at all.

    No kidding. My 6.0Ah Geoman battery came yesterday. it's charging up for a ride tomorrow night. I'm still waiting for my warranty recall batteries, but I'm pretty confident they will be high quality and great supplements to the 6.0Ah one. But now that I have a working battery for my lights, I can get busy riding.

    It's not Geoman's fault any of this is going down. Props to him for identifying the problem and taking steps to resolve it. AND, supplying an upgraded battery pack in the process. How awesome is that?

  158. #158
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    clewttu - I was under the impression that they were shipped USPS, but mine came UPS.

  159. #159
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    Quote Originally Posted by wrxg33k View Post
    clewttu - I was under the impression that they were shipped USPS, but mine came UPS.
    thanks

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    i am bummed...

    a coworker and i sent our claims in on the same day, in the exact same way...

    he received his battery....

    i did not...

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  161. #161
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    Has anyone who had multiple batteries received them yet? I sent in three (purchased at different times)...
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  162. #162
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    I can see my batteries just floating in the ocean! Fear not I haven't given up hope yet.

  163. #163
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    Quote Originally Posted by driftwood View Post
    Has anyone who had multiple batteries received them yet? I sent in three (purchased at different times)...
    I haven't and I sent mine the same day the letter arrived. 3 batteries as well. I suspect they are only sending out single battery submissions in order to cover the most number of people with the fewest batteries.

  164. #164
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    Quote Originally Posted by MtbMacgyver View Post
    I haven't and I sent mine the same day the letter arrived. 3 batteries as well. I suspect they are only sending out single battery submissions in order to cover the most number of people with the fewest batteries.
    sounds right...

    my friend sent in 1...i sent in 2

    on the same day from the same place....

    he got his....i did not

    dammit.
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  165. #165
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    I sent in just 1 a few days after I got the letter. I have not received my replacement yet.

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    FYI I recycled 2 and sent in the paperwork on the day after I received the letter and received both replacement batteries a couple of weeks ago - so they didn't limit to sending out single battery submissions.

  167. #167
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    Quote Originally Posted by Sherbona View Post
    FYI I recycled 2 and sent in the paperwork on the day after I received the letter and received both replacement batteries a couple of weeks ago - so they didn't limit to sending out single battery submissions.
    well...that kills the hell outta my theory...

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  168. #168
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    just saw you can upgrade your replacement 4.5ah batteries to the new 6.0ah for $25 each from geo.

  169. #169
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    would be sweet if we could put in the recall notice pin on the web and upgrade to the bigger 6.0ah packs for $25 each and forgo the recall wait.
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    Does this mean that those of use still waiting are going to get the "returned unused" banged around in shipping two extra times (and possibly used) batteries? Not exactly my first choice.

  171. #171
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    Quote Originally Posted by gmcttr View Post
    Does this mean that those of use still waiting are going to get the "returned unused" banged around in shipping two extra times (and possibly used) batteries? Not exactly my first choice.
    Good point, but the reason they have to do it this way is to fulfill the terms of the recall its a process they cannot get around it.
    Its a great deal I did it and the 6.0s are sick . I did 2 hours with a Raylll and a XM-L last night and the Raylll battery was still green and the XM-L just turned blue,
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  172. #172
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    Quote Originally Posted by nmanchin View Post
    would be sweet if we could put in the recall notice pin on the web and upgrade to the bigger 6.0ah packs for $25 each and forgo the recall wait.
    It would be sweet if we could pay $25 for the 4.5ah packs and forgo the recall wait
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  173. #173
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  174. #174
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    Quote Originally Posted by wrxg33k View Post
    just saw you can upgrade your replacement 4.5ah batteries to the new 6.0ah for $25 each from geo.
    Just so everyone is on the same page: This from Geoman's website
    http://www.geomangear.com/index.php?...roducts_id=284
    _______________________________________


    ANNOUNCING THE GEOMANGEAR BATTERY UPGRADE PROGRAM:

    For a limited time, GeoManGear is offering a special battery upgrade program for customers affected by our Magicshine Battery Recall program.

    You must complete the official battery recall process and receive your replacement 4.5Ah battery before you are eligible for this upgrage.

    You can upgrade your new, un-used GeoManGear 4.5 Ah battery pack for a new GeoManGear 6.0 Ah battery pack for only $25.00. Click here for the form.

  175. #175
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    Quote Originally Posted by skankingbiker View Post
    Just so everyone is on the same page: This from Geoman's website
    http://www.geomangear.com/index.php?...roducts_id=284
    _______________________________________


    ANNOUNCING THE GEOMANGEAR BATTERY UPGRADE PROGRAM:

    For a limited time, GeoManGear is offering a special battery upgrade program for customers affected by our Magicshine Battery Recall program.

    You must complete the official battery recall process and receive your replacement 4.5Ah battery before you are eligible for this upgrage.


    You can upgrade your new, un-used GeoManGear 4.5 Ah battery pack for a new GeoManGear 6.0 Ah battery pack for only $25.00. Click here for the form.
    aw ****ing godammit to hell!!!

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  176. #176
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    I may be wrong on this, but if Geoman has a supply delay, this may be an efficient way of getting the most batteries to the most people as quickly as possible.

    The upgrade is great for people who have already received their replacements, and is helpful to people who are still waiting to get theirs in that we may get a "recycled replacement" quicker than waiting for the slow boat from China (errrr. Japan) for a "new replacement".

    The logistics of all of this is mind boggling.......

  177. #177
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    Quote Originally Posted by skankingbiker View Post
    You must complete the official battery recall process and receive your replacement 4.5Ah battery before you are eligible for this upgrage.

    That's too bad because I'd throw down fifty to get my two batteries back in a minute, with the upgrade... wouldn't think twice. Hell, I hope they still have the program going when I finally* get my replacements cause I think I'm down anyway.
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  178. #178
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    Sucks for us, but I can understand from Gm standpoint. If upgrade was open to everyone affected by the recall, he'd be selling his main product at/below cost and would burn through his active inventory real quick...Then 4 months later he'd have a boatload of replacements no one wants.

    I am just happy he seems to be making every effort to get us our replacements and retain his customer loyalty.

  179. #179
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    Nice to see others are still waiting as well...
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  180. #180
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    I'm still waiting for my recall notice!
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  181. #181
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    Quote Originally Posted by slocaus View Post
    I'm still waiting for my recall notice!
    You win. I feel much better now.
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  182. #182
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    Quote Originally Posted by slocaus View Post
    I'm still waiting for my recall notice!
    I was too until a few weeks ago. I finally e-mailed him with my original purchase date, e-mail address and info. He sent me back my personal recall ID via an e-mail. You can download the recall form off his site, write in the personal ID # and recycle your batteries.
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  183. #183
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    "ANNOUNCING THE GEOMANGEAR BATTERY UPGRADE PROGRAM:

    For a limited time, GeoManGear is offering a special battery upgrade program for customers affected by our Magicshine Battery Recall program.

    You must complete the official battery recall process and receive your replacement 4.5Ah battery before you are eligible for this upgrage.

    You can upgrade your new, un-used GeoManGear 4.5 Ah battery pack for a new GeoManGear 6.0 Ah battery pack for only $25.00. Click here for the form.
    skankingbiker is online now"


    This doesn't make sense. If they are waiting for 4.5Ah batteries why not just have people send in the old batteries with $25 and then ship them the larger battereis?
    My brain went from "you probably shouldn't say that" to WTF!

  184. #184
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    Quote Originally Posted by richwolf View Post
    "ANNOUNCING THE GEOMANGEAR BATTERY UPGRADE PROGRAM:

    For a limited time, GeoManGear is offering a special battery upgrade program for customers affected by our Magicshine Battery Recall program.

    You must complete the official battery recall process and receive your replacement 4.5Ah battery before you are eligible for this upgrage.

    You can upgrade your new, un-used GeoManGear 4.5 Ah battery pack for a new GeoManGear 6.0 Ah battery pack for only $25.00. Click here for the form.
    skankingbiker is online now"


    This doesn't make sense. If they are waiting for 4.5Ah batteries why not just have people send in the old batteries with $25 and then ship them the larger battereis?
    It's probably a technicality of the recall process, Consumer Affairs or whomever says that the person must receive the replacement Geoman agreed to. After that, anything can happen.
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  185. #185
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    wow this thread makes me glad i didn't send in my old batteries (yet). they work great, and i still get to night ride...until i spontaneously combust i guess

  186. #186
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    Recall Upgrade Still Available??

    Quote Originally Posted by skankingbiker View Post
    Just so everyone is on the same page: This from Geoman's website
    http://www.geomangear.com/index.php?...roducts_id=284
    So this offer appears to be no longer active?? I recycled my batteries the end of April and am waiting for the new ones to arrive. However, I would have upgraded without blinking. I am hoping that the availability of this upgrade is not dependent upon whether you were lucky enough to have received your batteries already........
    _______________________________________

  187. #187
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    Quote Originally Posted by Rakuman View Post
    The cells are Panasonics some of the best you can buy and yes they come from Japan.
    Am I the only one surprised that the CPSC's (or whomever's) policy seemingly won't allow for an equivalent high-quality substitute for the Panasonic cells?

    Forgot to add: End of April for me, too. Two batteries.

  188. #188
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    i have read this forum for a long time and finally joined. I have 3 batteries that I got from geoman. i sent 2 back in April. It's now almost july. I got tired of waiting and bought a 1200 dinotte 3 weeks ago. great light and great company so far. over 60 days is to long for a business to keep my confidence . sorry if that offends but you can't stay in business with that kind of turn around. i would have bought a lupine form them but i don't want to go through that kind of hassle if something goes wrong.

  189. #189
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    Yep, strange that the trade-up deal for the 6.0 Ah batteries has been pulled from the site. I wonder if the CPSC put the lid on this offer for some reason?
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  190. #190
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    Quote Originally Posted by coachl22 View Post
    i have read this forum for a long time and finally joined. I have 3 batteries that I got from geoman. i sent 2 back in April. It's now almost july. I got tired of waiting and bought a 1200 dinotte 3 weeks ago. great light and great company so far. over 60 days is to long for a business to keep my confidence . sorry if that offends but you can't stay in business with that kind of turn around. i would have bought a lupine form them but i don't want to go through that kind of hassle if something goes wrong.
    You could have just bought a replacement battery from somewhere else for $40....

    http://www.ballisticbatteries.com/Pa...ID=200&Search=

    But hey, the Dinotte's pretty nice...

  191. #191
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    Quote Originally Posted by coachl22 View Post
    i have read this forum for a long time and finally joined. I have 3 batteries that I got from geoman. i sent 2 back in April. It's now almost july. I got tired of waiting and bought a 1200 dinotte 3 weeks ago. great light and great company so far. over 60 days is to long for a business to keep my confidence . sorry if that offends but you can't stay in business with that kind of turn around. i would have bought a lupine form them but i don't want to go through that kind of hassle if something goes wrong.
    Have you read the discussion yet? the recall is being managed by a 3rd party company. the forms go to them. They dictate who gets what and when. they are the ones f'ing this whole process up by not doing a first in-first out process.

    second, did you not catch that there's a production problem because of the fallout (quite literally) in Japan?

    it's not Geoman you should be angry/frustrated with.

    I have been happy riding with the 6.0Ah battery pack I ordered from Geoman. I wouldn't be surprised if a lot of people have done similar (or taken advantage of the upgrade deal) and now Geoman's supply of them is too small to fulfill the upgrade deal.

    I have been extremely happy with the quality of the new pack. I only hope the 4.5Ah warranty replacements are as good by the time they get to me.

  192. #192
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    Geo,

    I guess I should have waited and gone with the 6.0 amp hour battery. My replacement (new) 4.5 amp hour battery is only getting about an hour or less of runtime (<=40 mins on SOS followed by <=40 mins on high = red LED).

  193. #193
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    Quote Originally Posted by J_Hopper View Post
    Geo,

    I guess I should have waited and gone with the 6.0 amp hour battery. My replacement (new) 4.5 amp hour battery is only getting about an hour or less of runtime (<=40 mins on SOS followed by <=40 mins on high = red LED).
    Mine gets 2 hrs, vs the 3.5 hrs I got on my other three 4.4ah batteries I own.

    So, I'm interested in the 6.0ah @$25 deal, if it reappears. Was unaware of it until it was gone....

  194. #194
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    Quote Originally Posted by seeker View Post
    Mine gets 2 hrs, vs the 3.5 hrs I got on my other three 4.4ah batteries I own.

    So, I'm interested in the 6.0ah @$25 deal, if it reappears. Was unaware of it until it was gone....
    2s better than what I have now 0.

  195. #195
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    I have read almost everything on here for the last year and a half. Why would you turn your company over to some body that is just goin to make your costumers unhappy? I read the pro's and con's before I bought the set up and i must say the con's were right in a lot of ways. China is screwing us all in just about every product we get from them . That is why i went with USA made.

  196. #196
    KevinK
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    It's been two weeks, sent in my PIN#, no reply from Geomangear. First time I've e-mailed them, without a response. Well, it's only the first week of Summer, Hopefully, I will receive my two batteries soon. Will keep everyone posted.

  197. #197
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    I can't believe it....they arrived! Bought a 2300 kit last September and didn't get to use much before recall notice not to use. Sent back replacement form within a few days back in April, and they arrived today.
    Giant Team Bike & Bean-Marin Co., CA

    https://www.facebook.com/GiantBikeandBean

  198. #198
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    All is right with MY biking world… GeoMan has lived up to his promise of sending me new replacement batteries for my old Magicshine batteries free of charge. When I got home last night, there they were in a non-descript cardboard box, waiting for me to take them for a ride. I was not expecting them until much later this year, so I did purchase another set of lights recently from GeoMan. Now it looks like I can make a smoken deal to my little brother on my older Magicshines with new batteries.
    To those still waiting, I understand the frustration, but keep the faith. Your batteries will show up eventually.
    Ride On
    Ben
    Looking for that perfect trail…again…and…again…and…again…

  199. #199
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    Quote Originally Posted by ICE4Me View Post
    ...To those still waiting, I understand the frustration, but keep the faith. Your batteries will show up eventually.
    Ride On
    Ben
    It's just aggravating to keep reading about people getting their batteries that sent in the form later than I did. I still assume it has to do with the "recall company" and not Geomangear.

    Geomangear is still golden as far as I'm concerned.

  200. #200
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    I understand. I sent my form in the next day after I received it.
    Clearly they are not using the first in first out process.

    I hope everyone gets there’s sooner rather than later.

    Ben
    Looking for that perfect trail…again…and…again…and…again…

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