GeoManGear’s Battery is here- Mtbr.com
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  1. #1
    GeoMan
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    GeoManGear’s Battery is here

    Full Specs are available on our site from Panasonic and the UN/DOT test results!
    www.geomangear.com

    258 grams with strap
    Smart – full charging termination and temperature sensor built into battery pack
    UN/DOT and CPSC approved
    Panasonic cells with custom Protection Board
    Durable plastic casing
    Mountable on stem, seatpost and bike frame
    Size 83mm x 53mm x 48mm
    1 Year Warranty
    Designed and built in the USA

    Recall Notices were sent to existing customers today along with an email alert to look for the notice in the mail.

    Thanks for your patience and support, the GeoManGear Team appreciates it.
    GeoMan
    We Ride!
    www.geomangear.com

  2. #2
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    Glad to hear it! Thanks.
    JORBA: Six Mile Run Chapter. Sixmile at jorba dot org

  3. #3
    mtbr member
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    Quote Originally Posted by GEOMAN
    Full Specs are available on our site from Panasonic and the UN/DOT test results!
    www.geomangear.com

    258 grams with strap
    Smart – full charging termination and temperature sensor built into battery pack
    UN/DOT and CPSC approved
    Panasonic cells with custom Protection Board
    Durable plastic casing
    Mountable on stem, seatpost and bike frame
    Size 83mm x 53mm x 48mm
    1 Year Warranty
    Designed and built in the USA

    Recall Notices were sent to existing customers today along with an email alert to look for the notice in the mail.

    Thanks for your patience and support, the GeoManGear Team appreciates it.


    Good Job Geoman
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  4. #4
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    Great news!!!!!
    Any idea when they will be sent out?
    Look, whatever happens, don't fight the mountain.

  5. #5
    GeoMan
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    We just got the first of many battery shipments in, so we are ready now. Recall notices are going out to customers today, so the process is underway now.

    Quote Originally Posted by savagemann
    Great news!!!!!
    Any idea when they will be sent out?
    GeoMan
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  6. #6
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    Hey I got the email today. You guys sent it to my old address I think. I've moved since I bought my light from you guys. How do I get a new set of recall instructions sent to me? I'm waiting until I get my new battery, and then I think I'm going to order another light from you. I've just been waiting to see how this recall stuff was going to shake out. Thanks.
    Gotta get up to get down.
    LMB

  7. #7
    GeoMan
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    The best way to handle that is to use the Contact Us form on our site and report your new address using the "Customer Contact Info Changes" option in the dropdown. The Recall Admin Firm also ran the database through the National address change system so it may have already been amended if you registered with one of those Post Office address change services when you moved. Thanks for the support

    Quote Originally Posted by BaeckerX1
    Hey I got the email today. You guys sent it to my old address I think. I've moved since I bought my light from you guys. How do I get a new set of recall instructions sent to me? I'm waiting until I get my new battery, and then I think I'm going to order another light from you. I've just been waiting to see how this recall stuff was going to shake out. Thanks.
    GeoMan
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  8. #8
    Class Clown
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    So what if I were to order a magicshine 900 today, would I get the newer battery or have to wait awhile for it?

  9. #9
    GeoMan
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    You can choose on our site, we currently have lightsets with the GeoManGear 4.5Ah battery and also lightsets with the Open-Light Systems batteries. They are 2 separate listings and we are shipping lightsets with either today.

    Thanks for the support

    Quote Originally Posted by dundundata
    So what if I were to order a magicshine 900 today, would I get the newer battery or have to wait awhile for it?
    GeoMan
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  10. #10
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    The new packs look pretty sweet,
    My ?, is a 5.8 Ah pack in the works?
    I know I would buy a few
    I'm digging the extra run time on my 5.8 Ah open light battery
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  11. #11
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    Oh I see didn't notice that thanks!

  12. #12
    GeoMan
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    Keep an eye on our site in the next month Rakuman

    Quote Originally Posted by Rakuman
    The new packs look pretty sweet,
    My ?, is a 5.8 Ah pack in the works?
    I know I would buy a few
    I'm digging the extra run time on my 5.8 Ah open light battery
    GeoMan
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    www.geomangear.com

  13. #13
    GeoMan
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    We just posted a few extra pics of stem mounted and seatpost mounted battery on the product listing so you can get a better idea of just how compact the new GeoManGear battery is.

    http://www.geomangear.com/index.php?...roducts_id=275
    GeoMan
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  14. #14
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    I have not received the email today. I just used the "contact form" on the Geomangear site asking for confirmation that I am included in the recall.

  15. #15
    The Punk Hucker
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    Great to hear they arrive on time for the season start!

    Good job!

    P.S. Haven't received the e-mail yet either. I don't expect it to be immediate so I'll contact if it doesn't appear next week.
    Beware the hucking bear!

  16. #16
    GeoMan
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    We have found many of the broadcast emails are blocked as spam which is why the official Recall Notices are sent via US Postal Service. The email was a headsup to keep an eye on your mailbox next week for the Recall Notice.

    Quote Originally Posted by PissedOffCil
    Great to hear they arrive on time for the season start!

    Good job!

    P.S. Haven't received the e-mail yet either. I don't expect it to be immediate so I'll contact if it doesn't appear next week.
    GeoMan
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  17. #17
    GeoMan
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    Just in case the broadcast email got blocked

    Great news! The official GeoManGear Magicshine Battery recall notices are in the mail effective Friday, April 15, 2011. All customers who purchased a Magicshine light set from GeoManGear will receive the recall notice soon. Your recall notice will provide complete instructions on how to proceed under the recall process.

    To thank you for your patience and understanding, we are offering a special $20.00 Customer Loyalty coupon to use on any purchase of $100.00 or more from our website from now through Friday, 4/22/2011. Please use coupon code LOYALTY at checkout to take advantage of this special offer.

    Click here to check out our great new products featuring the new GeoManGear battery pack designed, engineered and built in the U.S.A.

    The GeoManGear Team
    GeoMan
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  18. #18
    nocturnal oblivion
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    I'm definitely in the recall date range, but no email. Guess I'll wait and see.
    "...like sex with the trail." - Boe

  19. #19
    GeoMan
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    Lots of spam filters have been blocking broadcast emails, the recall notice is coming via US Postal Service, the email was a headsup to keep an eye out in the mail next week. If it hasn't arrived in your email inbox by now it's most likely been blocked by your ISP at server level.

    Quote Originally Posted by stumblemumble
    I'm definitely in the recall date range, but no email. Guess I'll wait and see.
    GeoMan
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  20. #20
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    Good job!

    Quote Originally Posted by GEOMAN
    We just got the first of many battery shipments in, so we are ready now. Recall notices are going out to customers today, so the process is underway now.
    Whoo hooo!!! I haven't had issues with the old one yet, but its only time im sure before something happens. I have noticed it not keeping charge as long, but....
    Glad to here themes one is finally here.
    Thanks Geoman!

  21. #21
    Clydesdale 29er
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    So, If we bought the racer kit with dual batteries we will get two recall replacement batteries?
    MxV=Clydesdale

  22. #22
    GeoMan
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    Yes that is exactly how it will work Baine

    Quote Originally Posted by Baine
    So, If we bought the racer kit with dual batteries we will get two recall replacement batteries?
    GeoMan
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  23. #23
    namagomi
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    Your Canadian customers included?

  24. #24
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    My recall message must have been blocked as spam. Could someone paste a copy here so I can read what it says?
    Thanks.

  25. #25
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    look up
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  26. #26
    GeoMan
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    Absolutely, all customers in all countries

    Quote Originally Posted by electrik
    Your Canadian customers included?
    GeoMan
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  27. #27
    NWS
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    Thanks, Geoman. The recall process has taken a while, but still... I continue to be really, really impressed that you're going through with it in the first place.


  28. #28
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    Quote Originally Posted by GEOMAN
    Absolutely, all customers in all countries

    I'm very glad it is all coming together. Regarding international shipping for replacement batteries, will the USCPSC allow you to send batteries via air mail? I currently reside in Singapore and will also need to know how much to replace 2 warrantied battery packs purchased from you.

  29. #29
    GeoMan
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    The Recall Notice will explain the best methods to participate, there are additional options for International Customers. The CPSC and Recall Admin Firm laid it all out for you.

    Quote Originally Posted by Chromagftw
    I'm very glad it is all coming together. Regarding international shipping for replacement batteries, will the USCPSC allow you to send batteries via air mail? I currently reside in Singapore and will also need to know how much to replace 2 warrantied battery packs purchased from you.
    GeoMan
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  30. #30
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    Quote Originally Posted by GEOMAN
    The Recall Notice will explain the best methods to participate, there are additional options for International Customers. The CPSC and Recall Admin Firm laid it all out for you.
    And where might I find this information Geoman? I think I must be blind. Can't see anything on the website nor from the emails I've received thus far. Thanks.

  31. #31
    GeoMan
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    The info is coming on the official recall notice, it is coming via US Postal Service (snail mail) since emails can be blocked.
    GeoMan
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  32. #32
    ride for fun
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    Quote Originally Posted by GEOMAN
    The info is coming on the official recall notice, it is coming via US Postal Service (snail mail) since emails can be blocked.
    i didnt get an email either, any chance someone can post what it said so we dont have to wait for snail mail?
    Quote Originally Posted by HamfisT
    I understand that engineering has value in and of itself. But in the end, it's still just a pile of aluminum tubes.

  33. #33
    GeoMan
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    See the email content in post #17 above
    Thanks GeoMan

    Quote Originally Posted by nick d
    i didnt get an email either, any chance someone can post what it said so we dont have to wait for snail mail?
    GeoMan
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  34. #34
    ride for fun
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    Quote Originally Posted by GEOMAN
    See the email content in post #17 above
    Thanks GeoMan
    ok cool so i take it the actual recall notice will tell us what to do with the old batteries then?

    thanks again!
    Quote Originally Posted by HamfisT
    I understand that engineering has value in and of itself. But in the end, it's still just a pile of aluminum tubes.

  35. #35
    GeoMan
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    Yes that is correct Nick

    Quote Originally Posted by nick d
    ok cool so i take it the actual recall notice will tell us what to do with the old batteries then?

    thanks again!
    GeoMan
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  36. #36
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    I've not seen anything yet either email or snail mail. Hope you have my correct info. I did however get the original email about the recall, so I guess that means you do have it.

    Alan.
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  37. #37
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    Did you get a personal email from Geoman about the recall? I never got one. My address hasn't changed. Guess I'll have to contact him to make sure I'm included.

  38. #38
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    nevermind...

  39. #39
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    Geoman responded to my question about not receiving an email about the recall and said "Some computer firewalls or ISPs block our emails. The official recall notices are being sent by USPS postal mail. You should receive your notice soon"
    I give them credit for the fast reply.

  40. #40
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    Got the recall letter today, went online and filled out my claim form, packaged up my battery and will send it out tomorrow. Smooth process... Thanks Geoman!

  41. #41
    jsg
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    My recall notice arrived in the USPS today also.

  42. #42
    GeoMan
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    Great to hear, thanks for the feedback

    Quote Originally Posted by cycljunkie
    Got the recall letter today, went online and filled out my claim form, packaged up my battery and will send it out tomorrow. Smooth process... Thanks Geoman!
    GeoMan
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  43. #43
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    I just found out about the recall by receiving a letter yesterday, so I have a few questions that may have already been asked:

    1) Same charger for the new batteries, or a different one?
    2) The letter implied it may be awhile before the replacements are delivered. Is this weeks or months? Specifically, if I sent the letter back today, would I get new batteries by May?

  44. #44
    GeoMan
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    Using your existing charger is fine, we added some extra safety features to the GeoManGear battery pack. The battery pack is a smart pack, it features sophisticated safety systems that has full charge termination after 5 hours and temperature sensor so the battery will not accept a charge in extreme temperatures.

    We are going to work diligently and as quickly possible to process and ship out replacements, we are a small family owned business and have been working on this project since November. We continue to focus on the recall and on new sales which will assist us in generating revenues to fund the recall. We received an initial shipment of GeoManGear battery packs and have others scheduled for production and delivery in the coming months. If you have a chance please take a look at the Recall Timeline on our site to bring you up to speed on what we have been doing since November.

    http://www.geomangear.com/index.php?...age=page&id=19


    Quote Originally Posted by honkinunit
    I just found out about the recall by receiving a letter yesterday, so I have a few questions that may have already been asked:

    1) Same charger for the new batteries, or a different one?
    2) The letter implied it may be awhile before the replacements are delivered. Is this weeks or months? Specifically, if I sent the letter back today, would I get new batteries by May?
    GeoMan
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  45. #45
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    I just got my notice.

    You guys have been awesome in every way and I'm sure this was as much of a headache if not more for you guys as it has been for users.

  46. #46
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    Looks like it's official now. Posted on the CPSC web site.

    http://www.cpsc.gov/cpscpub/prerel/prhtml11/11734.html

  47. #47
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    Still have not received my notice...
    "...quit hitting me with your hammer"
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  48. #48
    GeoMan
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    The notices were sent on Friday vis USPS First Class Mail, some folks may require the full 5 business days for arrival depending on their destination. We listed the new GeoManGear battery pack for sale on our site only on Friday after it was confirmed the notices were on the way, we decided to do this as many folks would want to know what the replacement looks like.

    Quote Originally Posted by AGrant
    Still have not received my notice...
    GeoMan
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  49. #49
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    Got my notice today...thank you....quick question, last year I ordered two MagicShines at two different times (two orders) several months apart.

    Do I only need to fill out one claim form for both or will I receive two seperate recall notices? I noticed the website allows for multiple quantities...just wanted to confirm..

  50. #50
    GeoMan
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    Great question, yes please include batteries from both orders on that same claim form, the PIN can only be used once, so please don't try to do them separately.

    Quote Originally Posted by osmarandsara
    Got my notice today...thank you....quick question, last year I ordered two MagicShines at two different times (two orders) several months apart.

    Do I only need to fill out one claim form for both or will I receive two seperate recall notices? I noticed the website allows for multiple quantities...just wanted to confirm..
    GeoMan
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  51. #51
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    FYI, Home Depot would not take the batteries. They only recycle power tool batteries even though they are listed on Call2Recycle. Lowes took the batteries and filled out of the form no problem.

    Thanks again Geoman!

  52. #52
    GeoMan
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    Great, thanks for sharing that info

    Quote Originally Posted by wrxg33k
    FYI, Home Depot would not take the batteries. They only recycle power tool batteries even though they are listed on Call2Recycle. Lowes took the batteries and filled out of the form no problem.

    Thanks again Geoman!
    GeoMan
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  53. #53
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    Quote Originally Posted by wrxg33k
    FYI, Home Depot would not take the batteries. They only recycle power tool batteries even though they are listed on Call2Recycle. Lowes took the batteries and filled out of the form no problem.

    Thanks again Geoman!
    Shoot, I was planning to drop them off at home depot. I do not have a Lowe's nearby.
    I guess I will just ship them back.
    Geoman,
    Do I have to change my printed form?

  54. #54
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    Best Buy and Radio Shack were both on the recycle list for me.
    Going to try and drop mine off tomorrow.
    Look, whatever happens, don't fight the mountain.

  55. #55
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    Geoman,

    So I have 3 batteries and was going to recycle them (rather than shipping to you) to save on shipping costs. But how do I get all my batteries replaced even though I only have one PIN number.

    Almost ready to order yet another MS

    Cheers

    Thanks.
    ______________________________

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  56. #56
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    Got my notice. Will complete and send back. Thanks. 3 of us in the office got them at the same time.
    "...quit hitting me with your hammer"
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  57. #57
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    Quote Originally Posted by nmanchin
    Geoman,

    So I have 3 batteries and was going to recycle them (rather than shipping to you) to save on shipping costs. But how do I get all my batteries replaced even though I only have one PIN number.

    Almost ready to order yet another MS

    Cheers

    Thanks.
    When you fill out the form you have a chance to input the amount.

  58. #58
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    Just a reminder if you are shipping the battery back there are two different addresses one for UPS and another for USPS.. on the confirmation sheet it only lists the UPS one, you need to go back and get the USPS one its a PO box
    I'm sending mine USPS priority and almost made that mistake.
    Last edited by Rakuman; 04-20-2011 at 09:59 AM.
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  59. #59
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    Thanks for the options Geoman. I was able to turn mine in at our county recycling center. It is nice that we don't have to pack them up and pay for shipping. Since I had four, it would have meant two packages.

  60. #60
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    Quote Originally Posted by Rakuman
    Just a reminder if you are shipping the battery back there are two different addresses one for UPS and another for USPS.. on the confirmation sheet it only lists the UPS one, you need to go back and get the USPS one its a PO box
    I'm sending mine USPS priority and almost made that mistake.
    Rakuman, thanks for pointing that out. ^^^ Important info right there.^^^

  61. #61
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    What a mess would it not make more sence to just
    Ship the battery's and take the same shipping box and
    Sent the old ones back
    The main problem is the chargers
    In the last two years had two catch fire one blow up
    And two that just died I had only one batter pack die
    Right now I have three on charge and the chargers
    Are hot as hell
    Right now I do not have a box to ship them and just do not have the time or
    Place to drop them off and then I will have no lights for a month
    I am going to watie and see what happens
    Would have been nice to just get three new battery's and
    Then just ship the old ones back in the same box
    And not have to go though the hoops just to get new battery's
    I am still will be using mine every day till they die or if I get the new battery's
    With out going though a hassle

  62. #62
    GeoMan
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    Thanks again Rakuman
    We have requested an update to this on the Magicshine Recall Website so it should list both later today



    Quote Originally Posted by Chromagftw
    Rakuman, thanks for pointing that out. ^^^ Important info right there.^^^
    GeoMan
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  63. #63
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    EDIT: never-mind...found a place a couple miles away
    Last edited by CHUM; 04-20-2011 at 12:11 PM.
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  64. #64
    GeoMan
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    FAQ page on Recall Admin website

    We are continuing to add content to the FAQ page on the recall website, check here first if you have a question we may already have addressed it. Content will be supplemented regularly as we continue with this process

    https://magicshinebatteryrecall.com/...Questions.aspx
    GeoMan
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    it's kind of upsetting having to send the batteries back and wait for the new ones, especially without a timeline to know when the new ones will come in. it would be much better to just receive the new batteries first and then recycle/return the chinese packs so we aren't left in the dark for an indefinite amount of time.

    how long can i expect to be without any batteries??

    that said, i approve of the recall. thanks for making it easy.

  66. #66
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    Hi DK

    We understand your apprehension, at this point we can't predict time because we haven't received the first wave of claims. We could get 1000 claims on day 1 or it could be 1000 in the first 2 weeks.

    We are working on some scenarios to help folks like yourself who are reluctant to let go of their batteries right now. We ride too, so we will try to make this process easier and get as many of those chinese packs out of circulation, safety is number 1 here.

    Quote Originally Posted by donkeykong0
    it's kind of upsetting having to send the batteries back and wait for the new ones, especially without a timeline to know when the new ones will come in. it would be much better to just receive the new batteries first and then recycle/return the chinese packs so we aren't left in the dark for an indefinite amount of time.

    how long can i expect to be without any batteries??

    that said, i approve of the recall. thanks for making it easy.
    GeoMan
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  67. #67
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    Quote Originally Posted by GEOMAN
    Hi DK

    We understand your apprehension, at this point we can't predict time because we haven't received the first wave of claims. We could get 1000 claims on day 1 or it could be 1000 in the first 2 weeks.

    We are working on some scenarios to help folks like yourself who are reluctant to let go of their batteries right now. We ride too, so we will try to make this process easier and get as many of those chinese packs out of circulation, safety is number 1 here.
    i appreciate the quick response and understand that it must be very difficult on your end. that's why i'll continue to give you my business.

    so are you saying that if i am quick in sending the recall back, then i would be one of the first in line to receive the new packs, minimizing the wait time? if so, i'll get on that real quick. if you're saying that there will be no difference between doing it now and waiting two weeks until May, then i'd rather hold onto them for now so i can keep riding in the dark...

  68. #68
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    We want to get every pack recycled as quickly as possible to minimize any potential safety hazard. Even the experienced team at the Recall Firm can't give us a rule of thumb on how many claims to expect or how quickly customers will respond. With your safety foremost in our minds we suggest participating as quickly as possible, it may be inconvenient but it is far better than consequences if you do have a safety issue with that Chinese battery pack.

    Quote Originally Posted by donkeykong0
    i appreciate the quick response and understand that it must be very difficult on your end. that's why i'll continue to give you my business.

    so are you saying that if i am quick in sending the recall back, then i would be one of the first in line to receive the new packs, minimizing the wait time? if so, i'll get on that real quick. if you're saying that there will be no difference between doing it now and waiting two weeks until May, then i'd rather hold onto them for now so i can keep riding in the dark...
    GeoMan
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  69. #69
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    I had the opposite problem...

    Quote Originally Posted by wrxg33k
    FYI, Home Depot would not take the batteries. They only recycle power tool batteries even though they are listed on Call2Recycle. Lowes took the batteries and filled out of the form no problem.

    Thanks again Geoman!

    My local Lowes would gladly recycle them but they wouldn't fill out the form. No problems at Home Depot.

    Thanks for all of this Geoman. This is annoying for all of us but I can't imagine what pain in the a$$ this has been for you!

  70. #70
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    And I went to Radio Shack to recycle two batteries. At first they wouldn't take them, then said they would take only to the older one that looked rectangular but not the newer one that looked like a cylinder. So I unscrewed the cap off the new one and they took both.

  71. #71
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    Quote Originally Posted by savagemann
    Best Buy and Radio Shack were both on the recycle list for me.
    Going to try and drop mine off tomorrow.
    Dropped mine off at Radio Shack... no problem.

    My form is in the mail... thanks Geoman!

  72. #72
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    it's kind of upsetting having to send the batteries back and wait for the new ones, especially without a timeline to know when the new ones will come in. it would be much better to just receive the new batteries first and then recycle/return the chinese packs so we aren't left in the dark for an indefinite amount of time.

    That is were I am at
    Geoman should just send out the new battery's I get the new battery
    Put the old ones in the package sent and send them back
    I have been using my every day and it might be a month Or
    More to get replacement so I will waite and see what happens
    I will not go and wait have waited since oct and have used my battery's
    Every day not waiting any more so I don't think I will send my back
    Till I get some thing to work my light first
    There has to a better way to do this recall




    Also for me the charger is a bigger problem
    had two burn up one blew up and two others just died
    I just charge mine and the chargers are hot as hell
    Going out tonight for a ride and need my lights
    So for now. I am keeping my batteries
    If I sent them in Only god knows when I would get
    Replacements and just don't want to wait

  73. #73
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    Quote Originally Posted by GEOMAN
    We want to get every pack recycled as quickly as possible to minimize any potential safety hazard. Even the experienced team at the Recall Firm can't give us a rule of thumb on how many claims to expect or how quickly customers will respond. With your safety foremost in our minds we suggest participating as quickly as possible, it may be inconvenient but it is far better than consequences if you do have a safety issue with that Chinese battery pack.
    good point. i'll get mine sent out.

  74. #74
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    I still have not received the letter.

  75. #75
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    Can someone post the URL of the site for the recall so I can look up a return center? I think there's one on the way to work but I want to be sure which phone store it is. I left letter at work so can't go online to look it up until I'm already at work tomorrow, which delays me another day.

  76. #76
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    go back to Geomans post #64
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  77. #77
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    Thanks-for some reason my browser bypassed a lot of the thread when I clicked on the show new posts icon, I missed everything from the past day.

  78. #78
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    Quote Originally Posted by thunderstruck
    Thanks-for some reason my browser bypassed a lot of the thread when I clicked on the show new posts icon, I missed everything from the past day.
    Where's the 'show new posts icon'? I've been wondering for years why there's not something like that.
    "...like sex with the trail." - Boe

  79. #79
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    You'll see a little blue down arrow button to the left of the post title on the threads in forum page. If the title is bold, there's a new post.

  80. #80
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    Quote Originally Posted by thunderstruck
    You'll see a little blue down arrow button to the left of the post title on the threads in forum page. If the title is bold, there's a new post.
    Nice. Thanks.
    "...like sex with the trail." - Boe

  81. #81
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    Got my Recall notification here in the UK, looks like i have to take my potentially dangerous battery to a Total petrol station, sounds a bit dangerous to me!

  82. #82
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    Geo, I bought my light sets in November '09 (1 from Geomangear and 1 from Thesingletrackstore) and never got an e-mail or notice in the mail. I updated my contact info on your site last year. All of my riding buddies who live within 5 miles of me received their mailed notices late last week or Monday of this week. Could you please PM me?

    Thanks
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  83. #83
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    Please email us via the Contact form on the site and we'll look into this for you. We are working on The Singletrack Store scenario now that we launched the GeoManGear recall. Since they were different entities we are working on a separate solution.

    Thanks GeoMan

    Quote Originally Posted by isleblue65
    Geo, I bought my light sets in November '09 (1 from Geomangear and 1 from Thesingletrackstore) and never got an e-mail or notice in the mail. I updated my contact info on your site last year. All of my riding buddies who live within 5 miles of me received their mailed notices late last week or Monday of this week. Could you please PM me?

    Thanks
    GeoMan
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  84. #84
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    took mine to radioshack. the first store was sketched out a bit and told me to take them down the block to the other, next store was cool. took the batts and filled out the form.

    If MS let people keep the batteries while they sent out new ones I'd venture to say lots of ignorant folks would just keep them and the hazard would still exist. Sent my completed form out today
    ______________________________

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  85. #85
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    Quote Originally Posted by nmanchin
    took mine to radioshack. the first store was sketched out a bit and told me to take them down the block to the other, next store was cool. took the batts and filled out the form.

    If MS let people keep the batteries while they sent out new ones I'd venture to say lots of ignorant folks would just keep them and the hazard would still exist. Sent my completed form out today
    +1
    But its not MS doing this you can still buy the POS battery on ebay right now
    http://cgi.ebay.com/Magicshine-808-4...item19c3ed10b7.
    Just to clarify this is Geomans Recall and his company is the only one rectifying this issue of substandard batterys built in china.
    I always type in bold cuz I'm blind as a bat
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  86. #86
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    I've been anxiously awaiting this for awhile. I haven't used mine since I got the original e-mail back in the fall. I never got the e-mail (didn't even show up in my spam filter), but I got the hard copy letter just fine yesterday. I took my batteries to Lowes and they were a bit confused about the signature part. After explaining the situation, however, a manager gladly filled it out for me. Dropped my form in the mail today, so I'll be happy when my new batteries come because it's hitting the night riding season in Texas again.

    The new battery, by the way, looks awesome.

    I can't say how impressed I am that Geoman's replacement battery is such a significant upgrade from the OEM battery. I was certainly one of the people a little frustrated by how long it took, but I would rather it take a long time and have such great results than to have things done quickly and wind up with another crappy battery pack.

    I will certainly keep my eyes out for this rumored higher-capacity pack. Might be worth a look.

  87. #87
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    Filled out the form today and planning on taking them to Lowe's tomorrow. Can I keep the aluminum cases and the female connectors?

  88. #88
    GeoMan
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    We are in the process of sending out a Broadcast email to all of our Newsletter Subscribers, the info below is contained in the email. The offer is for recall affected customers to help promote participation of GeoManGear customers in the recall. Many customers are hesitant to recycle their Magicshine batteries so hopefully this helps keep them nightriding whilst we process their recall claim. The coupon code will be included in the email and the offer is good April 22nd until midnight April 24th, 2011.

    Greetings GeoManGear Newsletter Subscribers,

    In response to a quickly escalating number of requests for a discounted battery to buy while customers wait for the recall battery to be sent, Geomangear has decided to offer a significant discount on the new GeoManGear battery.

    20% off the New GeoManGear 4.5Ah battery - you pay only $55.99 (reg. $74.99, on sale now for $69.99)!!

    Use coupon code *********** during step 2 of checkout.

    The recall process will take some time to complete as the paperwork needs to be collated, approved and a battery sent. We are planning to complete this process as swiftly as possible but sheer volume could mean it will take some time. We have introduced this offer to try to help those customers who don't want to wait while their recall claim is being processed. You can still participate in the recall but this may help you stay on your bike while your claim is processed.

    We strongly recommend that you do not continue to use the Magicshine batteries under recall due to safety reasons.

    *This offer cannot be combined with any other offer

    Thanks
    The Team at GeoManGear
    Last edited by GEOMAN; 04-21-2011 at 03:20 PM.
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  89. #89
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    We don't recommend tinkering with the Magicshine battery pack and the recycler may not accept it if modified.

    Quote Originally Posted by moff_quigley
    Filled out the form today and planning on taking them to Lowe's tomorrow. Can I keep the aluminum cases and the female connectors?
    GeoMan
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  90. #90
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    Obviously not a fault of Geomangear or MS, but I was denied at two recycling spots today. Both times got the: "uhh, I've never heard of this."
    Going to try once more tomorrow, then I'll just ship it. Anyone in Santa Rosa, Ca. have luck at a certain drop-off?
    "...like sex with the trail." - Boe

  91. #91
    GeoMan
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    Sorry it is a bit of a pain, see number 17 on the FAQs on the link below, that may help if you have issues tomorrow

    https://magicshinebatteryrecall.com/...Questions.aspx

    Quote Originally Posted by stumblemumble
    Obviously not a fault of Geomangear or MS, but I was denied at two recycling spots today. Both times got the: "uhh, I've never heard of this."
    Going to try once more tomorrow, then I'll just ship it. Anyone in Santa Rosa, Ca. have luck at a certain drop-off?
    GeoMan
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  92. #92
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    I returned my battery via fedex - our shipping people at work just switched default carriers. I got a delivery confirmation - will i be ok?

  93. #93
    GeoMan
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    No problem with them arriving, we just don't want these battery packs going by air, that's why we specified UPS Ground, we are taking every precaution possible. Ideally local recycling is the best option if you can, that way they are disposed of immediately and don't need to travel.

    Quote Originally Posted by drmayer
    I returned my battery via fedex - our shipping people at work just switched default carriers. I got a delivery confirmation - will i be ok?
    GeoMan
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  94. #94
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    Quote Originally Posted by GEOMAN
    Thanks again Rakuman
    We have requested an update to this on the Magicshine Recall Website so it should list both later today

    Great I sent mine USPS with the UPS address. Does it matter? Sorry for the dumb question

  95. #95
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    We contacted the Recall Admin Firm, they confirmed both addresses are good for USPS. UPS generally won't ship to PO Boxes so that is why we included a street address for that shipping method.


    Quote Originally Posted by stevo75
    Great I sent mine USPS with the UPS address. Does it matter? Sorry for the dumb question
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  96. #96
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    Quote Originally Posted by GEOMAN
    We contacted the Recall Admin Firm, they confirmed both addresses are good for USPS. UPS generally won't ship to PO Boxes so that is why we included a street address for that shipping method.

    sounds good, thanks for the quick response.

  97. #97
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    Quote Originally Posted by stumblemumble
    Obviously not a fault of Geomangear or MS, but I was denied at two recycling spots today. Both times got the: "uhh, I've never heard of this."
    Going to try once more tomorrow, then I'll just ship it. Anyone in Santa Rosa, Ca. have luck at a certain drop-off?
    FWIW I was able to recycle two of them at a local (San Jose, CA) ACE Hardware store 2 days ago, and they were fine with filling out the portion of the form showing the batteries were recycled. I recommend calling your local ACE and asking if they recycle Lithium Ion batteries.

    Also, check out this link: http://www.recyclenow.org/toxics/house_batteries.asp

  98. #98
    POG
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    I dropped my two off at Lowe's - might help if you carry the recall letter to explain why you need the form completed when you turn them in.

  99. #99
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    Usps fedx is mainly air express
    Talked to ups and they told me they will not ship
    So I will waite was on another site and it looks like 90%
    are just going to keep the old batterys
    Like I said before this recall had turn into a mess
    Looking at a 12 volt cut the voltage down
    I have a much better charger for this set up
    Right now I have three lights three batterys
    With this set up it will take up alot less space

  100. #100
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    Geoman 8.7Ah?

    Geoman, I am psyched to get your last OLS 8.7Ah battery for my upcoming events.
    Any chance you will come out with a Geomangear 8.7Ah battery in the future?
    I no longer deserve a signature. :skep:

  101. #101
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    Hey GEO! what does Lupine says about those German batteries? I know you are a Lupine dealer and I was wondering...
    Thanks!
    BBW. MS, RD

  102. #102
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    Is it possible to scan & e-mail the signed claim form to make the processing faster?

    Thanks
    Beware the hucking bear!

  103. #103
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    Batteries are at Best Buy (recyclers) Letter was sent to Geoman 3business days ago…
    What next? Any idea of how long the “next steps” will take?
    I am not asking for any rush or exception to the planned process, just trying to gage how long I will need to be patient. Night ride season is now.
    Thanks in advance for the replacement batteries.
    And Thanks for taking care of your customers. I have been spreading the word to all, that Geoman is the place to get your lights.

    Ben
    Looking for that perfect trail…again…and…again…and…again…

  104. #104
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    Quote Originally Posted by PissedOffCil
    Is it possible to scan & e-mail the signed claim form to make the processing faster?

    Thanks
    Or fax the form?

    I also took the recall letter with me to Lowe's, not sure if it helped, but they took them, filled it out, and sent me on my way!

    As an added measure, I also made a copy of the form once it was ready to mail out! Don't want my claim form to be one of those few letters that shows up in 10 years, and not have a copy of it! Lol

    Chris

  105. #105
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    Just a suggestion for folks participating in the recall, call the recycling center before heading out to turn in your old batteries.

    I tried three listed locations before finding one that actually participates in the recycling program. Kudos to Radio Shack for participating and kudos to GeoMan for being on top of the situation right from the start.
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  106. #106
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    I went to Lowe's also. Easy as 1-2-3 bagged battery at Customer Service, took form to counter. Cust Svc rep filled out their part, dropped battery into recycling container... and sent paperwork back to Geoman.

  107. #107
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    I went to Home Depot. They took the battery and filled out the form-no problem. Of course the associate also said, "Gimme that form, I'll fill out anything!" Enthusiasm was not lacking.

  108. #108
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    I was lucky enough to have HD take my batteries and sign it but seriously guys.
    Drop the batteries off at home depot and if they won't fill out the form, Have a friend sign it.
    I do not think that the recall folks are going to verify the signee of every claim.
    You sign a oath anyway.

  109. #109
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    I'm one of the single track store people. Just looking for an answer on how we go about the recall. Thanks!

  110. #110
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    Quote Originally Posted by wormvine
    I was lucky enough to have HD take my batteries and sign it but seriously guys.
    Drop the batteries off at home depot and if they won't fill out the form, Have a friend sign it.
    I do not think that the recall folks are going to verify the signee of every claim.
    You sign a oath anyway.
    I wouldn't recommend doing that.
    You are signing the document under penalty of perjury for falsifying any information on it.
    Just do it by the book. It's not hard to do.
    Look, whatever happens, don't fight the mountain.

  111. #111
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    I went through the FAQ and found the answers to questions asked here:

    https://magicshinebatteryrecall.com/...Questions.aspx

    No you can't fax or e-mail the form
    You can fill the form yourself if the recycling center refuses to sign it. Just note so.
    Beware the hucking bear!

  112. #112
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    Quote Originally Posted by jetta_mike
    I'm one of the single track store people. Just looking for an answer on how we go about the recall. Thanks!
    http://forums.mtbr.com/showthread.ph...le+track+store...see post # 42.

  113. #113
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    Hey GMG,

    After seeing a few of your MS systems, myself and a few buddies are looking into getting some MS and/or Bike Ray systems. I have a question about the OpenLight batteries. Do they have the same (or similar) "Smart – full charging termination and temperature sensor built into battery pack" as your GMG battery? I'm asking because I have been known to be absent-minded and it's happened that I've left a battery plugged in a little too long before... the smart-charge circuit is a must for me!

    Thanks,

    Sly
    continuous growth is the strategy of a cancer cell.

  114. #114
    GeoMan
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    I think we addressed this one by email this morning, that extra layer of safety is only featured in the GeoManGear battery packs. After 5 hours on the charger the battery pack terminates charging plus in extreme temps it does the same thing.

    Quote Originally Posted by slyfink
    Hey GMG,

    After seeing a few of your MS systems, myself and a few buddies are looking into getting some MS and/or Bike Ray systems. I have a question about the OpenLight batteries. Do they have the same (or similar) "Smart – full charging termination and temperature sensor built into battery pack" as your GMG battery? I'm asking because I have been known to be absent-minded and it's happened that I've left a battery plugged in a little too long before... the smart-charge circuit is a must for me!

    Thanks,

    Sly
    GeoMan
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  115. #115
    GeoMan
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    The Recall Admin Firm needs the original signed document so scanning or faxing won't work in this scenario

    Quote Originally Posted by PissedOffCil
    Is it possible to scan & e-mail the signed claim form to make the processing faster?

    Thanks
    GeoMan
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    www.geomangear.com

  116. #116
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    Just a quick question about the new battery: did the awg of the wire increase at all over the Magicshine batteries? When using the Y cable, the old battery pack's wire wasn't large enough gauge, and the lightheads saw a drop in voltage from the "too small wire" as the battery going dead and kicked the red warning lights early.

  117. #117
    GeoMan
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    We will still see that false indication as the y-cable is still the Magicshine original. The cable on the GeoManGear battery is a higher grade than the original battery packs.

    Quote Originally Posted by BlownCivic
    Just a quick question about the new battery: did the awg of the wire increase at all over the Magicshine batteries? When using the Y cable, the old battery pack's wire wasn't large enough gauge, and the lightheads saw a drop in voltage from the "too small wire" as the battery going dead and kicked the red warning lights early.
    GeoMan
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  118. #118
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    Quote Originally Posted by GEOMAN
    We will still see that false indication as the y-cable is still the Magicshine original. The cable on the GeoManGear battery is a higher grade than the original battery packs.
    I understand it's a higher grade, but is it also a higher (thicker) gauge? I had actually made up my own Y harness, and still had the false indication. It came down to the battery wire gauge being too small. My self made packs did not suffer the same fate.

  119. #119
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    Has any one received a new battery
    Still waiteing to see no one that I have
    Talked to can believe that they did NOT
    Send not replacements first this is messed up

  120. #120
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    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  121. #121
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    Hi,
    So I am a singletrack.com customer. My understanding from reading all of this is that I will be provided with a PIN via email, with which I can access the claim form and then get my new batteries. Correct?
    cheers

  122. #122
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    Quote Originally Posted by hungrytiger
    Hi,
    So I am a singletrack.com customer. My understanding from reading all of this is that I will be provided with a PIN via email, with which I can access the claim form and then get my new batteries. Correct?
    cheers
    You will use the letter they send you in the mail and it will have the PIN number, that you can fill out online.

  123. #123
    Candlestick Maker
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    Returned my batts to Home Depot with no problem. The attendant said they've dealt with this before. Put the documentation into the mail today. It will be interesting to see how long this takes (I could really use new batteries before my next event, June 3rd).
    baker

  124. #124
    jsg
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    Quote Originally Posted by stingray66
    Has any one received a new battery
    Still waiteing to see no one that I have
    Talked to can believe that they did NOT
    Send not replacements first this is messed up

    The whole point here is to get the defective batteries off the street. Geoman needs to have confirmation of this, so they require the batteries be returned first. Just the way it is.

  125. #125
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    Geoman, how will you be handling sending out the replacments?? I just mailed my documents last Friday so you should have it this week. Will you be mailing them according to receipt of battery/documents? I know you will do your best and thanks for the great work!

  126. #126
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    anybody from Singapore doing this recycling thing? How about do you go doing it? Im a bit lost, maybe can help.

  127. #127
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    anyone receive new batteries yet?
    ______________________________

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  128. #128
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    We doubt the first batch would have reached customers yet, they were processed on Tuesday and it's only Thursday.

    Quote Originally Posted by nmanchin
    anyone receive new batteries yet?
    GeoMan
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  129. #129
    Black and Sticky
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    Still haven't received a notice that my light set is part of this recall. But I just sent a note to [email protected]. Hopefully that will get the process started.

    Bob
    "Some people follow their dreams, others hunt them down and beat them mercilessly into submission." - Neil Kendall

  130. #130
    Rollin 29s
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    Still haven't received my recall notice

    Quote Originally Posted by nmanchin
    anyone receive new batteries yet?
    I would like to know if any early MS purchasers (mid to late 2009) have received their recall notices in the mail or e-mail? I'm one of that bunch, having purchased my Geoman MS lightset back in 9/2009 and have not received a recall notice to be able to get the ball even rolling yet.

    My other lightset was purchased from TheSingleTrackStore around the same time and there has been no word on that yet either.

    Yes contact info was updated a year ago on Geoman website.

    Meanwhile, all of my riding buddies who I turned on to MS lights and Geomangear, and who subsequently purchased a combined 9 lightsets within the past 8 months have received their forms, recycled their batteries and sent in their signed paperwork.

    I am appreciative of what Geo is doing to take care of his customers, which is the right thing to do and will earn him a loyal following, but it seems like recent customers are at the front of the line and those who bought right when Geo introduced MS into the USA back in 2009 are deep at the bottom of the paperwork pile. At least that's what it seems to me.
    Whoever invented the bicycle deserves the thanks of humanity.
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  131. #131
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    Quote Originally Posted by isleblue65
    I would like to know if any early MS purchasers (mid to late 2009) have received their recall notices in the mail or e-mail? I'm one of that bunch, having purchased my Geoman MS lightset back in 9/2009 and have not received a recall notice to be able to get the ball even rolling yet.

    My other lightset was purchased from TheSingleTrackStore around the same time and there has been no word on that yet either.

    Yes contact info was updated a year ago on Geoman website.

    Meanwhile, all of my riding buddies who I turned on to MS lights and Geomangear, and who subsequently purchased a combined 9 lightsets within the past 8 months have received their forms, recycled their batteries and sent in their signed paperwork.

    I am appreciative of what Geo is doing to take care of his customers, which is the right thing to do and will earn him a loyal following, but it seems like recent customers are at the front of the line and those who bought right when Geo introduced MS into the USA back in 2009 are deep at the bottom of the paperwork pile. At least that's what it seems to me.

    I bought my light from Geo in late 09. I received my paperwork and mailed off my old batteries.

  132. #132
    Rollin 29s
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    Maybe USPS ate it

    I live in a different State than I did when I bought my lights, but put in an address change with both USPS and Geo.Somewhere in there, things must have gone wrong. I don't know what else I can do.

    Glad to know that early purchasers are being taken care of ... I guess.
    Whoever invented the bicycle deserves the thanks of humanity.
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  133. #133
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    Quote Originally Posted by isleblue65
    I live in a different State than I did when I bought my lights, but put in an address change with both USPS and Geo.Somewhere in there, things must have gone wrong. I don't know what else I can do.

    Glad to know that early purchasers are being taken care of ... I guess.
    Well...what did they say when you contacted them recently to let them know?

  134. #134
    Rollin 29s
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    This is what they said (on 4/21/11):

    Hi,

    We ran our complete database through the USPS post office system. If you completed an address change with the post office, your notice will be sent to your new address. If not, it will be returned to us and we will contact you.

    The Single Track Store will be handling their recall action separately.

    Thanks,
    Geomangear
    Whoever invented the bicycle deserves the thanks of humanity.
    - Lord Charles Beresford

  135. #135
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    Quote Originally Posted by isleblue65
    This is what they said (on 4/21/11):

    Hi,

    We ran our complete database through the USPS post office system. If you completed an address change with the post office, your notice will be sent to your new address. If not, it will be returned to us and we will contact you.

    The Single Track Store will be handling their recall action separately.

    Thanks,
    Geomangear
    I would reply to this and inform them again that you have not received your notice. Include all of your info.

  136. #136
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    I contacted them via the contact button on their website. About a week later, they emailed me my authorization. I recommend using that link to let them know of your address change and lack of a recall letter.

  137. #137
    Rollin 29s
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    Quote Originally Posted by Maximus_XXIV
    I contacted them via the contact button on their website. About a week later, they emailed me my authorization. I recommend using that link to let them know of your address change and lack of a recall letter.
    All right, I just submitted this request again on the website. We'll see if something happens this time.

    Thanks!
    Whoever invented the bicycle deserves the thanks of humanity.
    - Lord Charles Beresford

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