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  1. #1
    mtbr member
    Join Date
    Aug 2013

    Wolf tooth customer service

    I purchased a Wolf Tooth Components lite pull lever for my new Evil Calling. The lever worked perfectly and I was very happy. While riding up at Northstar the bolt somehow backed out and I lost basically all of the components except the lever. I reached out to Wolf Tooth the next day and within an hour they had shipped my missing components to of charge. I just wanted to give these guys a shout out for not only creating an exceptional product but have the CS to back it up!! I wish all companies realized how far these little gestures go to creating a loyal customer. FYI, Iíve had the same great experience with Ibis and Santa Cruz
    Last edited by Fullcoilmojo; 07-12-2018 at 01:22 PM. Reason: Spelling

  2. #2
    mtbr member
    Reputation: Vespasianus's Avatar
    Join Date
    Apr 2008
    Yeah, I once had an issue with installing something (from them) and it turns out I was doing it completely wrong. They were really helpful and understanding. Will always recommend them.
    On MTBR, the reputation is infamous.

  3. #3
    mtbr member
    Join Date
    Dec 2007
    Good to know.

  4. #4
    Turns right to go left
    Reputation: 410sprint's Avatar
    Join Date
    Oct 2012
    Agree 100%. I never hesitate to recommend Wolf Tooth. Over the years, I have probably made 25 purchases directly from them, the product quality and service has been outstanding every time.

  5. #5
    Reputation: Cotharyus's Avatar
    Join Date
    Jun 2012
    Yep. Those guys and gals are a stand up crew. Lots of products from them on my bikes and never a problem with any of it. A single phone call cleared up one question I had in just a couple minutes, and I never got the sense they were in a hurry to be somewhere else - while I was on the phone I was the most important customer they had.

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