I recently purchased a Fifteen G crankset and bottom bracket from an online store and found a couple of spacer washers missing from the BB box.

I e-mailed The Hive (owners of Fifteen G/e*thirteen) and Charlie Schneider from the company offered to sort it out for me. Just 5 days later I received a set of spacers shipped (to Australia) from the factory in Taiwan along with a free T-shirt

Just want to commend Charlie on the great customer service and look forward to many happy years with the new crankset.