Results 1 to 9 of 9
  1. #1
    mtbr member
    Reputation: robertj's Avatar
    Join Date
    Feb 2005
    Posts
    402

    Another Kudos to Ellsworth!!

    I've been riding a '00 Ellsworth Truth SE since new, and well...the chainstay finally cracked where it's been known to do so. That was the not so good news, but after almost 6 years, not tooooo bad.

    The GREAT news was that after dropping my bike off at Bicycle Sport Shop here in Austin last Tuesday morning for the warranty repair, I was able to be back on the Truth TODAY...one week later!!

    Anyway, I really can't say enough about the great service and warranty experience through my local dealer Bicycle Sport Shop in Austin, TX, and of course at Ellsworth!!

    ...BTW: when's my large Blue Epiphany frame going to be ready?

  2. #2
    Are you talking to me?
    Reputation: damion's Avatar
    Join Date
    Jun 2003
    Posts
    3,883

    Costs?

    Quote Originally Posted by robertj
    I've been riding a '00 Ellsworth Truth SE since new, and well...the chainstay finally cracked where it's been known to do so. That was the not so good news, but after almost 6 years, not tooooo bad.

    The GREAT news was that after dropping my bike off at Bicycle Sport Shop here in Austin last Tuesday morning for the warranty repair, I was able to be back on the Truth TODAY...one week later!!

    Anyway, I really can't say enough about the great service and warranty experience through my local dealer Bicycle Sport Shop in Austin, TX, and of course at Ellsworth!!

    ...BTW: when's my large Blue Epiphany frame going to be ready?
    A few of questions, if you do not mind?

    1. Was the Bicycle Sport Shop the dealer that you bought the frame from?
    2. Are you the original owner?
    3. What were the costs involved?


    It sounds to me like there are some good CS people over at E these days. It is good to hear that the fiascos that have taken place on this board and other issues are finally being addressed.
    gfy

  3. #3
    mtbr member
    Reputation: robertj's Avatar
    Join Date
    Feb 2005
    Posts
    402
    Quote Originally Posted by damion
    A few of questions, if you do not mind?

    1. Was the Bicycle Sport Shop the dealer that you bought the frame from?
    2. Are you the original owner?
    3. What were the costs involved?


    It sounds to me like there are some good CS people over at E these days. It is good to hear that the fiascos that have taken place on this board and other issues are finally being addressed.
    A1.) I just moved to Austin, so Bicycle Sport Shop was not the dealer I bought the frame from.
    A2.) Yes
    A3.) $15 for labor to the local dealer, I paid extra for overnight shipping 'cause I didn't want to miss-out on any riding over the holidays.

    I was amazed at how seamless the warranty replacement process is.
    Last edited by robertj; 12-22-2005 at 09:18 AM.

  4. #4
    TT.
    TT. is offline
    wheeler
    Reputation:
    Join Date
    Feb 2004
    Posts
    544

    Good job!

    glad to hear that you had a good experience

    also glad to see more ppl coming out of the woodwork and posting more props
    over the usual 12 folks posting their biatching and complainig
    I Ride, I Know

  5. #5
    mtbr member
    Reputation:
    Join Date
    Oct 2004
    Posts
    727
    Glad to see the lifetime warranty at work without a hitch.

    Just curious, you didn't have to deal with any backward compatibility issue for the chain stay since your frame is a 2000?

  6. #6
    mtbr member
    Reputation: robertj's Avatar
    Join Date
    Feb 2005
    Posts
    402
    Quote Originally Posted by ahimanic
    Glad to see the lifetime warranty at work without a hitch.

    Just curious, you didn't have to deal with any backward compatibility issue for the chain stay since your frame is a 2000?
    No, it was a clean bolt-on with the new(er) chainstay reinforcements.

  7. #7
    Time is not a road.
    Reputation: chad1433's Avatar
    Join Date
    Apr 2004
    Posts
    4,146
    Asymmetrical stay?

  8. #8
    Rolling
    Reputation: lidarman's Avatar
    Join Date
    Jan 2004
    Posts
    11,117
    Quote Originally Posted by chad1433
    Asymmetrical stay?
    Some of the stays have an "x" inside to reinforce them.

  9. #9
    mtbr member
    Reputation: robertj's Avatar
    Join Date
    Feb 2005
    Posts
    402
    Quote Originally Posted by lidarman
    Some of the stays have an "x" inside to reinforce them.
    Yes, this is the new(er) version I was referring to...it's not the asymmetrical stay.

Members who have read this thread: 0

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

THE SITE

ABOUT MTBR

VISIT US AT

© Copyright 2019 VerticalScope Inc. All rights reserved.