Add Wiggle to the DHL shippers- Mtbr.com
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  1. #1
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    Add Wiggle to the DHL shippers

    Just got a message that DHL wants $50 to release my $97 order from Wiggle. So much for free shipping.
    Ordered many times from them before and it's come through the post office. This must be new.
    Not sure if I can just refuse the shipment or not.

  2. #2
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    Wiggle tells me they can contact DHL and have the shipment returned and refunded. Bad enough our dollar had gone to crap and now shipping has become an unknown.
    Had 2 shipments from Merlin last month, arrived in 6 days and no additional charges.

  3. #3
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    Hmm. I recall that I got an after-the-fact DHL invoice for taxes and duty for a kit I ordered from wiggle about 2 years ago.

    I think the DHL fee above-and-beyond HST and duty was $12, compared to $10 for Canada Post. But of course they do charge it every time.
    The above statements have not been evaluated by the Food and Drug Administration

  4. #4
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    I figure tax is 12.61 and it's just standard bike stuff, no clothes or shoes so should be duty free. So charging almost $35 over and above.

  5. #5
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    DHL attempted delivery yesterday. I've asked them to return it.
    I was able to look at the detailed invoice and they have charged $17 duty plus taxes and fees. That appears to be 18% duty. That is usually the duty on clothes and shoes. Bike parts and bike accessories have no duty in Canada. Complete bikes are only 13%.

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