how is devinci's support?- Mtbr.com
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  1. #1
    mtbr member
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    how is devinci's support?

    thinking about getting a spartan. i like supporting less well-known brands (have 2 knollys)
    but i have called them and emailed questions about the spartan and have not heard back (over 2 weeks ago)

    experiences?

  2. #2
    mtbr member
    Reputation: Tinshield's Avatar
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    Iíve had to email them a couple times and they responded. I donít get the impression though that they have a big administrative staff.

  3. #3
    mtbr member
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    Yeah, I've emailed them a few times, and sometimes they get back really quickly, and other times it took a while. Not sure if its a language thing, or a company size thing, or something else, but eventually I got an answer for what I was asking.

  4. #4
    mtbr member
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    I guess it depends on what kind of support you're asking about. Administrative support like questions about products - yeah they can be slow. Replacement product support and warranty service? I've only needed that twice (and one was my fault, not theirs) and they were very prompt - but then those were handled by the dealer, not me directly with them.
    Devinci Marshall Carbon 27.5+

    Colorado Springs, CO

  5. #5
    Meatbomb
    Reputation: Phillbo's Avatar
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    I'd say the support sucks...

  6. #6
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    Reputation: richiebankrupt's Avatar
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    I broke a chainstay on my Dixon years ago. I went to the local Devinci dealer and got a new chainstay in 7 days. Usually faster response if you go through a dealer.

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