Titus/On One/Planet X warranties- Mtbr.com
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  1. #1
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    Titus/On One/Planet X warranties

    I recently got a Titus El Guapo 29er frame in and the rear end doesn't measure 142mm, it's closer to 135-136mm. Plus the maxxle that came with it doesn't screw in enough to engage the quick release. It just flops around. I've called them up and sent pictures of everything for proof. Apparently they are in the midst of an office move and the land lines are down. This jives with the info on the website. Luckily I had the cell # of the guy I talked to last week to send pics to. He says he will put me in touch with the warranty manager.

    Anybody have any recent experience with their warranty department? Good or bad? Is rear end wonkyness a common thing or is this an isolated case?

  2. #2
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    Sorry to hear about your frame. I think your experience is in line with the Titus of today.

    I am going to sound like a jerk but I don't think anyone should buy a current Titus model.
    It is the Right of the People to Alter or to Abolish It.

  3. #3
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    Quote Originally Posted by MrMentallo View Post
    I recently got a Titus El Guapo 29er frame in and the rear end doesn't measure 142mm, it's closer to 135-136mm. Plus the maxxle that came with it doesn't screw in enough to engage the quick release. It just flops around. I've called them up and sent pictures of everything for proof. Apparently they are in the midst of an office move and the land lines are down. This jives with the info on the website. Luckily I had the cell # of the guy I talked to last week to send pics to. He says he will put me in touch with the warranty manager.

    Anybody have any recent experience with their warranty department? Good or bad? Is rear end wonkyness a common thing or is this an isolated case?
    MrMentallo - please forward me your images and info and I will see what I can do about getting you sorted out right away as, as you say, Vince is buried with moving the offices.
    You can reach me on - [email protected]

  4. #4
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    Quote Originally Posted by Vespasianus View Post
    Sorry to hear about your frame. I think your experience is in line with the Titus of today.

    I am going to sound like a jerk but I don't think anyone should buy a current Titus model.
    Vespasianus - everybody is definitely entitled to their opinion - just hoping that once the new range of bikes come out (new prototypes are being ridden right now), you give the new range a look - some pretty sweet new bikes that were designed from the ground up, and so far, first ride feedback has been pretty positive - small changes still to do.

  5. #5
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    Michael, emails sent. Thanks for handling this!

  6. #6
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    I recently discovered a crack in my El Guapo 26. Although out of warranty, Titus has bent over backwards to help and keep me riding. That's right in line with both the bikes and service I have always received from Titus.

  7. #7
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    I've been in touch with Michael and he is the Titus/Tomac brand manager. Things are in motion to get the problem fixed after he gave me a few last minute things to try before we start shipping parts. Quick personable service, exactly how it should be. So far the crap customer service and quality that Vespasianus spoke of is unfounded. Yeah, I would have liked a perfect frame out of the box, but this is the real world where shit happens. Luckily this is being handled properly and I will be on trails again soon.

    Jameswr, what ended up happening to your bike? I had a friend here in Austin who cracked his El Guapo 26 frame earlier this year (or late last year, I don't remember) and they ended up sending him a shop bike they had as his frame was no longer being manufactured. It was in perfect working order with new bearings and all, but was dinged up a bit appearance wise. He ended up getting the paint stripped and going with a raw finish. It was the same paint job you have in your other thread with the orange with grey highlights. That bike (and the good customer service) was the beginning of me looking into the El Guapo 29. I finally made the decision after finding one local that the owner would let me ride to test it out. Plus the 50% off sale with a good shock made it a no brainer.

  8. #8
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    I see some 2012(?) Titus FTM's frames are availible on the Plant-X web store. Would these frames come with the normal "new bike/frame" warranty as if bought before the Titus buy-out?

  9. #9
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    Quote Originally Posted by turbotoad View Post
    I see some 2012(?) Titus FTM's frames are availible on the Plant-X web store. Would these frames come with the normal "new bike/frame" warranty as if bought before the Titus buy-out?
    The frames will have the standard 2 year warranty against material/manufacturing defects as all Titus/On-One/Planet X frames do when purchased directly from Planet X/Planet X USA.

  10. #10
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    My waranty issues were handled quickly. I just took the bike out on a shakedown ride and it handles better than the 26" El Guapo I have lots of experience on. Climbs better and corners about the same with all the benefits of larger wheels. IMO, best deal on the market right now. Thanks Michael!

  11. #11
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    Quote Originally Posted by Titus/On One USA View Post
    Vespasianus - everybody is definitely entitled to their opinion - just hoping that once the new range of bikes come out (new prototypes are being ridden right now), you give the new range a look - some pretty sweet new bikes that were designed from the ground up, and so far, first ride feedback has been pretty positive - small changes still to do.
    I loved my FTM........... Until it broke......... Dont underdstand why ya'll completely "evolved" away from your roots.........
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  12. #12
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    Are any Titus bikes still available?

    Took my old Motolite out yesterday and fell in love with it all over again!

  13. #13
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    You could probably get a used Titus for a song by PM one of the posters above. Just go over the frame very carefully.


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