My brand new Zion 660EBB. With a crack.- Mtbr.com
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  1. #1
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    Reputation: Finch Platte's Avatar
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    My brand new Zion 660EBB. With a crack.

    Lovely. Just lovely.

    I was washing it, getting it prepped for this weekends ride, flipped it over and noticed a crack around the weld, as seen here. The thing's seen less than 5 rides and it's already cracked.

    Let's see. I paid the LBS $100 to build it up for me, plus another $75 to Marzocchi to have a longer steerer tube put on it. Now, I have to pay someone to strip it down (I can do most myself, except for the brakes & headset), and pay for shipping back to Jensen, wait for a new frame and pay more $$ to have it built back up again. Not to mention the gas/time it takes for 2 round trips to get to the LBS, which is 50 miles away.

    Wow. For a cheap frame, it sure is expensive. I am focking livid right now.

    I hope you guys have better luck with yours.

    fp
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    "합니다 행사에서 디비 판매 합니다 관련해" Lesleybien

    Hogan Lake blog. A section of Hogan Lake trails here.

  2. #2
    Nightriding rules SuperModerator
    Reputation: crisillo's Avatar
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    bummer Finch!

    I hope Jenson can make things easy for you... maybe they can at least ship the replacement ASAP

  3. #3
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    if the shop built the bike, it sounds like the shop might have over-torqued the EBB pinch bolts. how experienced was that shop with singlespeeds? the pinch bolts don';t need much torque to hold the EBB in place. any excess torque will put a lot of stress on that weld.

    (i.e. i' guess i'm suggesting to you that the LBS might need to step up and handle all this at no cost. btw 100 bucks is a lot of money to build up a SS. i built up mine in 30 mins., since there was no derailleur or shifter cable installatiion).

    good luck. the guys as jenson seem pretty helpful so i hope that part of it works out smoothly.

  4. #4
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    Quote Originally Posted by frorider
    if the shop built the bike, it sounds like the shop might have over-torqued the EBB pinch bolts. how experienced was that shop with singlespeeds? the pinch bolts don';t need much torque to hold the EBB in place. any excess torque will put a lot of stress on that weld.
    That is a possibility, although I took it to this shop specifically because the mech who works there rides an SS.

    I will find out from Jensen what the torque is supposed to be concerning the bolts. Jensen has already contacted me about replacing the frame, after reading my initial post. That is awesome service, I would say.

    I thought the price to build up the bike was kind of high, too, but this is the first time they've charged me for any labor since I've taken my bike(s) there, so I didn't complain. Plus, there is a BIG sign in the store stating it will cost $100 to build a bike, so I knew in advance.

    Thanks for the response/suggestions.

    fp
    "합니다 행사에서 디비 판매 합니다 관련해" Lesleybien

    Hogan Lake blog. A section of Hogan Lake trails here.

  5. #5
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    Ouch that is a bummer. It's awesome that Zion (aka Jenson) stepped up so quickly. Great customer service goes a long long way. --Mark
    Last edited by marks_bike; 06-01-2007 at 12:58 PM.

  6. #6
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    Sorry about the frame! Thumbs up to Jenson for taking care of the problem for you!

  7. #7
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    $100 to build up a single speed?????

    Sounds like it is time to locate a new shop to me. wow!

  8. #8

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    @ Finch Platte: Sorry to see that 'lovely' crack! I hope Jensen was able to help you quickly.

    What's the recommended torque specs for these bolts, please?

    Thanks.

  9. #9
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    Quote Originally Posted by schlappmacher
    @ Finch Platte: Sorry to see that 'lovely' crack! I hope Jensen was able to help you quickly.

    What's the recommended torque specs for these bolts, please?

    Thanks.
    They took care of me just fine (see my review of the frame/bike on this same page).

    They couldn't tell me torque specs, sorry.

    fp
    "합니다 행사에서 디비 판매 합니다 관련해" Lesleybien

    Hogan Lake blog. A section of Hogan Lake trails here.

  10. #10

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    Alright, I have just seen your other posting including pics. Thanks.

    Too bad Jenson does not provide any torque specs.

    So, it appears to be good advice to be gentle with those bolts; as frorider has pointed out.

    Bye,

    Der Schlappmacher

  11. #11
    Nightriding rules SuperModerator
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    Quote Originally Posted by schlappmacher
    Alright, I have just seen your other posting including pics. Thanks.

    Too bad Jenson does not provide any torque specs.

    So, it appears to be good advice to be gentle with those bolts; as frorider has pointed out.

    Bye,

    Der Schlappmacher
    yeah.. just treat them gently... they don't need much torque to keep the EBB in place anyway..

  12. #12
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    Check my Jenson experience out

    http://forums.mtbr.com/showthread.php?t=379821

    Did you get a replacement after?

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