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mtbr member
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I dialed up REI the other day with a few questions and didn’t come away with the most favorable impression.
REI is not the direct importer, which is always nice as it cuts out a middle man.
The bikes are distributed in America by Accell NA, which is part of the larger Accell NV holding company who own and distribute about 10 brands (Raleigh, Diamondback, Nishiki, etc.)
https://www.accell-group.com/en/cont...merica-inc.htm
But more troubling was the tech telling me that they’ve had difficulty getting a response from anyone at Ghost. A customer needed a new wheel and wanted a direct factory replacement, yet in over a week they’ve received no reply from Ghost or the US account rep at Accell.
That sort of customer service level, especially with a tech with your SOLE and ONLY authorized reseller gives me a bit of pause.
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Saw they had a 27.5+ AL C1.12 pinion bike, but 32+ lbs is quite the porker for a HT
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I think it is the Pinion crankset that adds the extra weight. Thus far I only see them on Urban Commuters, Trekkers, and Downhillers. They almost always are +3-5 lbs over their standard siblings.
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