Dean Bikes - Why the bad rap?- Mtbr.com
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  1. #1

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    Dean Bikes - Why the bad rap?

    Guys and Gals,

    I've been riding my Duke for 4 years and about 10,000 miles without one single complaint.
    Other than it's never won me a race; but that's my problem.
    John and the gang at Dean Bikes are doing an absoultely fantastic job in their factory outside Boulder, CO.
    Yes, I was told by John that it'd be 6 weeks for my frame.
    12 weeks later it arrived, I built it up and 5 days after that raced it in the Vail100.
    Everyone working in the warehouse is extremely helpful and informative and never had a problem getting a questions answered or called back the next day.
    Not sure how, but, THEY DO make the BEST and most affordable Ti frame on the market, bar none.
    Can I explain how or why customers are misinformed about lead times for their frame, no.
    What I know is that I am a completely satisfied customer who would, if need be, buy another frame from Dean Bikes.
    How many other companies ship you 2 extra derailleur hangers when you tell them you just broke one?
    Torqued it right in half on my last lap at 24Moab 2002.
    John sent me their new stainless steel (instead of Aluminum) hangers.
    NO charge.

    I know what positive/negative customer service experiences can do but with such a high quality frame a nearly bargain prices (for Ti at least); whatcha got to complain about?

    See you on the trail,

    Darian Apollo
    McCall, ID (presently)
    People's Republic of Boulder (formerly)
    pround owner of an '01 Dean Duke

  2. #2
    giddy up!
    Reputation: donkey's Avatar
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    Jan 2004
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    3,247
    BEST?

    I hope you're kidding about that BEST comment.

    If you want to see the BEST head on up to steamboat springs.

    B
    www.thepathbikeshop.com

  3. #3
    mtbr member
    Reputation: preparation_h's Avatar
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    Feb 2004
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    770

    Iyho.

    Quote Originally Posted by mcidmtb
    Guys and Gals,

    I've been riding my Duke for 4 years and about 10,000 miles without one single complaint.
    Other than it's never won me a race; but that's my problem.
    John and the gang at Dean Bikes are doing an absoultely fantastic job in their factory outside Boulder, CO.
    Yes, I was told by John that it'd be 6 weeks for my frame.
    12 weeks later it arrived, I built it up and 5 days after that raced it in the Vail100.
    Everyone working in the warehouse is extremely helpful and informative and never had a problem getting a questions answered or called back the next day.
    Not sure how, but, THEY DO make the BEST and most affordable Ti frame on the market, bar none.
    Can I explain how or why customers are misinformed about lead times for their frame, no.
    What I know is that I am a completely satisfied customer who would, if need be, buy another frame from Dean Bikes.
    How many other companies ship you 2 extra derailleur hangers when you tell them you just broke one?
    Torqued it right in half on my last lap at 24Moab 2002.
    John sent me their new stainless steel (instead of Aluminum) hangers.
    NO charge.

    I know what positive/negative customer service experiences can do but with such a high quality frame a nearly bargain prices (for Ti at least); whatcha got to complain about?

    See you on the trail,

    Darian Apollo
    McCall, ID (presently)
    People's Republic of Boulder (formerly)
    pround owner of an '01 Dean Duke
    I wouldn't know If I would say "BEST" especially if your still riding a bike for the early 90's. I have a dean and it's a "GREAT" bike but I think people's opinions get skewed especially when they own what they think is the "BEST". As far as service from dean...top notch! No issues here whatsoever. I've been over to the factory and they are truly built by riders!

  4. #4
    mtbr member
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    Few years ago I saved up money and got a Dean Colonel frame that I had for about 1.5 years.
    Trouble from the begining though. Seat tube was not the specified size.
    Needed to be hand reemed before I could insert post. The chainline was
    NEVER able to be in spec and the chain stay was about
    1cm away from my chain ring. Chain suck on EVERY ride, EVERY race.
    Called Dean said it SHOULD be fine. No warranty issue. Frame would
    not leave factory not in spec. If I wanted to ship my bike AND all my
    components out to them they would test it.. WHAT?????

    in addition my stock frame was the same year etc. as the stock frame of a friend of mine.
    the down tube diameter was different, the TT was not the correct size as advertised.
    and there were shards of metal in his seat tube.

    Sold the bike to a fella will to take on the troubles. Took a few hundred dollar loss
    and bought a Titus HCR. One of the best frames I've ever seen. Everything top notch.
    I'm not gonna comare it to a Moots but it's damn close.

    Dean? AARRRRRGGGHGHHHH!!!!!
    Former XXC Mag publisher (re)turned amateur bike blogger at The Soiled Chamois.

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