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  1. #1
    mtbr member
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    May 2016
    268 - Zanes in Fairfield CT

    I have to give a shout-out to Sam at Zanes in Fairfield. Real stand-up guy and came through. To shorten the story we went there for we were both interested in Trek Mountain Bikes. I got mine and she got hers, but being who she is after it was home she inspected it with a fine tooth-comb and come-to-find some scratches which were a mix of small and deep ones. These were done either from shipping or putting it together.

    She was quite upset considering it's "new" and the price she paid plus she had to work the next day and didn't know what to do; she is a nurse in a hospital so it's not like she can deal with it while at work. So the next day I called the shop and said I have a situation and need to speak to a manager and it was Sam in the Fairfield store and said my name and hers and said you might not remember us but he did and listed the bikes and said what's up? I told him and he immediately told me to keep riding our bikes, he is ordering her a replacement and we can pick it up when it's in.

    That is customer service as good as it gets!
    Last edited by uncaged; 06-01-2016 at 07:57 AM.

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