chips in new merchandise from raceface/jensonusa?- Mtbr.com
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  1. #1
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    chips in new merchandise from raceface/jensonusa?

    I just received a (new?) RaceFace Turbine R 35mm stem today from jensonusa but as you can see in the following pic, the stem has a chip in the top of it (under the engraved "R"):

    https://www.dropbox.com/s/0fbyi7fv93...20102.jpg?dl=0

    The big silver chip kind of kills the full blacked out finish, right? How common is it to receive chipped merchandise from RaceFace or jensonusa?

  2. #2
    Single(Pivot)and Happy
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    Where I come from we call that a "little knick".

    Regardless what it is called, if a dab from a black Sharpie is not on the top of your list of options, then contact Jensonusa for a return authorization code. They are very good company to do business with.
    The suspension of your bike sucks if it's different than mine. Really. It sucks. Big time.

  3. #3
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    I'm not going to use touchup paint on a NIB $100 stem lol

  4. #4
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    I would contact Jenson and see if they'll exchange it for you. If its a 0 rise stem...just flip the stem so the knick is on the bottom of the stem.

  5. #5
    high pivot witchcraft
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    Sharpie. Done.
    2020 Kona Unit
    2019 Forbidden Druid
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    2015 Kona Paddy Wagon Fixed Gear

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