• 05-30-2019
    titus
    chips in new merchandise from raceface/jensonusa?
    I just received a (new?) RaceFace Turbine R 35mm stem today from jensonusa but as you can see in the following pic, the stem has a chip in the top of it (under the engraved "R"):

    https://www.dropbox.com/s/0fbyi7fv93...20102.jpg?dl=0

    The big silver chip kind of kills the full blacked out finish, right? How common is it to receive chipped merchandise from RaceFace or jensonusa?
  • 05-30-2019
    Boulder Pilot
    Where I come from we call that a "little knick".

    Regardless what it is called, if a dab from a black Sharpie is not on the top of your list of options, then contact Jensonusa for a return authorization code. They are very good company to do business with.
  • 05-30-2019
    titus
    I'm not going to use touchup paint on a NIB $100 stem lol
  • 05-30-2019
    RS VR6
    I would contact Jenson and see if they'll exchange it for you. If its a 0 rise stem...just flip the stem so the knick is on the bottom of the stem.:cornut:
  • 05-30-2019
    mtnbkrmike
    Sharpie. Done.