Question on an ebay purchase- Mtbr.com
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  1. #1
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    Question on an ebay purchase

    I recently purchased a new road bike off of ebay (Masi full CF with ultegra) and while I am very happy with my item and the shipping was super fast, some things bothered me and I was wondering if I should do anything about them.

    1. The pedals that were pictured were not included. I know that many people sell without pedals, but usually the note it in the description or they are not in the pictures. I have lots of spd pedals laying around so it wasnt a big deal.

    2. Front tire was completely shot and had chunks missing from the sidewall. I had a spare tire at home so i just threw that on. Not noted in listing

    3. Front tube was flat and had a puncture. Again, cheap to replace. Not noted in listing.

    4. Sizing was off. Only 1cm, but still.

    My first inclination was to give a positive rep and move on because it was not a big deal to me, but then when he sells to the next person the issues could continue. Does this warrant a negative feedback or neutral? Should I ask for a partial refund since I had to supply these items?

    What would you do in this situation?

  2. #2
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    I would contact him about the issues first. Especially with a size issue and destroyed front tire. Pedals, no not worth it. Most sell without that may have been a lapse to note that. He probably doesn't sell alot on eBay so doesn't realize to list every little detail.

    I wouldn't be harsh or anything just a email of "hey wanted to let u know that these (things) that are wrong weren't in the listing for what I bought". See how he responds, if he's cool about it and apologizes I wouldn't ding him for it. If he tries to be a jerk about it, then id nail his butt to the wall. Not as described dispute, neg feedback, etc.
    Sent from my Nokia Stupid Phone using Tapatalk

  3. #3
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    Re: Question on an ebay purchase

    If I were you I would drop them a note expressing your concerns. Tell them you aren't going to return it, but are giving them the opportunity to make it right & would appreciate a new tire at least. The owner of the business may have a problem that he is not aware of.

    If they blew me off no way would I give them top ratings.

  4. #4
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    Seller does have a feedback score of 147 with 100% and is just a private party. That was why those things not being disclosed surprised me.

  5. #5
    CB of the East
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    I agree with the others, try to contact them before any neg rep. I sell some on ebay and have a 100% positive rating. I try to keep people happy.

    Selling a bike with a flat and not mentioning it is kind of lame though. Pedals were probably an over-site. 1cm in size difference could be a measurement error.

  6. #6
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    I sent the seller a courteous message regarding the issues/questions. We will see what comes of it.

  7. #7
    I'd rather be on my bike
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    This is what would bother me about it:
    Pedals: no
    Tire: yes
    Tube: no
    Size: HELL YES!

    1cm doesn't seem like much but that could be the difference in the bike fitting or not fitting. It could have been an oversight, but doesn't the bike have the size right on the down tube? That would irk me. Keep us posted as to the sellers response and possible action, like a small refund?
    The pedals turn, not just the left one, but the right one too.

  8. #8
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    Seller agreed to $50 refund and he is shipping me the pedals.

  9. #9
    I'd rather be on my bike
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    That worked out fairly nicely then. As long as the bike fits you, the rest can be rectified mostly with the money. Nice move on the seller. Are you gonna leave positive feedback once the money and pedals arrive?
    The pedals turn, not just the left one, but the right one too.

  10. #10
    CB of the East
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    Reasons?

  11. #11
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    Quote Originally Posted by TenSpeed View Post
    That worked out fairly nicely then. As long as the bike fits you, the rest can be rectified mostly with the money. Nice move on the seller. Are you gonna leave positive feedback once the money and pedals arrive?
    He already refunded the $50 to cover the tire and tube. I just gave him 5* feedback. If the pedals come, that is just a bonus. The bike fits great. Reach is a little long but I already have a new Thomson stem on the way.

  12. #12
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    Here is the bike! I have since swapped saddles and raised the saddle height a bit. Pretty happy with it. The older Ultegra parts shift super nice and it feels great to have such a light smooth bike under me. After the refund I ended up getting it for 565 shipped!
    Question on an ebay purchase-20141025_131824.jpg

  13. #13
    I'd rather be on my bike
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    ^ good deal!! Glad that it worked out for you.
    The pedals turn, not just the left one, but the right one too.

  14. #14
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    Quote Originally Posted by TenSpeed View Post
    ^ good deal!! Glad that it worked out for you.
    Yeah, I thought so. It is hard to find a quality full carbon bike with 105 or better components in that price range.

  15. #15
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    Finally got to get a decent ride on the Masi yesterday for my birthday. (been sick, crappy weather, and spending time hunting). Holy cow, what an improvement. The ride is fantastic, the shifting is amazing. I am going to enjoy this bike. Still waiting on a shorter stem to arrive.
    Owner of our company bought me this mug because everyone I work with think its insane that I climb such a steep hill every day when I come to work.
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  16. #16
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    Moefosho, I think you bought a road bike. They get used on pavement. On the way down that hill you'll be wishin" for bigger tires!
    "I love being on a bike. It helps me feel free. I get it from my dad", by Guillaume Blanchet

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