Yakima ratcheting wheel strap too short- Mtbr.com
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  1. #1
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    Yakima ratcheting wheel strap too short

    I have a Yakima Frontloader bike carrier. There is a ratcheting plastic strap that holds the rear wheel, similar to this:


    The problem is that the wheel strap is too short, not long enough to get around a mountain bike wheel/tire. So the only way I can secure it is by deflating the tire. It's driving me crazy. This seems like a serious design flaw (another serious design flaw, rather), since I have to believe that a significant proportion of the buyers of this bike carrier are mountain bike riders who can't use a regular fork mount because they have a front through axle.

    Anyone else encountered this problem? Found a solution? (I'll ask Yakima, but its a holiday Friday and they're closed until Monday.)

  2. #2
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    I just talked to Yakima customer service. There is a longer strap available, and they offered to send it to me at no charge. I still think the design is a head-scratcher, but the customer service is a winner.

  3. #3
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    awesome that they took care of you.

  4. #4
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    Props to Yakima for coming through! Hope you got it by now.

  5. #5
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    I also depend on Yakima to hold my 'dear to me' bikes. Good to hear the customer service in this case was good.

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