Thumbs up kuat customer service !- Mtbr.com
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  1. #1
    mtbr member
    Reputation: wilks's Avatar
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    Jan 2004
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    Thumbs up kuat customer service !

    In a world where customer service seems to be getting worse and worse I have to say kuat have been exceptional to deal with. I needed to contact them twice in the last six months for extremely minor reasons and they were extremely helpful And responded within 24 hours both tomes. I cannot recommend them enough. I do like my NV a great deal too. For sure they are right up there with turner, Ibis, and knolly in the customer service that they offer and that is high praise in my book.


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  2. #2
    mtbr member
    Reputation: otis24's Avatar
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    Mar 2004
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    I've had a similar experience with them. I broke my Kuat Core NV by using it off road with two mountain bikes on it. They responded right away with the parts I needed. The cost was fairly reasonable, shipping was fast too.
    I like to ride bikes.

  3. #3
    mtbr member
    Reputation: Central Scrutinizer's Avatar
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    Aug 2005
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    186
    +1. Very happy with my Sherpa. They stepped up big time to help a local rider in my area when it was completely above & beyond - much respect to them.

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