Thule Customer Service was awesome- Mtbr.com
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  1. #1
    mtbr member
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    Thule Customer Service was awesome

    Hey guys,

    I have had a T2 rack for about 6 years now. It was the older style with the removable rear-wheel straps. I lost the straps a couple times and Thule would replace them which was great. I had one stolen at a trail head recently (yes, a stupid nylon strap) and I reached out to Thule fully prepared to purchase a few. They said they would send me two for free which was amazing. I receive a package from them today, and they not only sent the strap, but the whole rear wheel carriage (2) with the new design where the strap is attached to the rear wheel cradle. I was blown away. They exceeded my expectations. I did not ask for this, and they did not ask for a review, but they have a customer for life. Thank you Thule!

    Ken

  2. #2
    mtbr member
    Reputation: mfa81's Avatar
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    Apr 2011
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    1,665
    ymmv, my wife hit the garage door with my cargo box and they didnít sent me a new one :-)

    no joking now, yeah thule has great cs!

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