Kuat NV Core problem - U-bar locking bit falling out- Mtbr.com
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  1. #1
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    Kuat NV Core problem - U-bar locking bit falling out

    Not sure what the hell to call this, but has anyone else had this happen? This rack is a month old, and I've emailed Kuat about it.

    The little plastic bit on the side comes right out of the rack when I pull up on the wheel retainer. I can pull it out completely and it just falls right out, and it doesn't hold my wheel in at all.

    Common problem/easy fix?

    Kuat NV Core problem - U-bar locking bit falling out-img_1067.jpg
    Trail: Scalpel-Si / Sherpa / Farley EX
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    Road: Stigmata / Slate

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  2. #2
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    I can't speak about your rack's malfunction but I can say their customer service was very good to me. How long ago did you email Kuat? When I broke my rack they responded that day. However it was a weekday.
    I like to ride bikes.

  3. #3
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    I dropped them a line yesterday, but I know it's the weekend so I'm not expecting anything until early next week anyway. Hopefully it's an easy fix - Amazon will probably replace it, but it seems silly to have them send me a whole new rack (and to go through the hassle of returning/reboxing this one) if it's just a small part like this.
    Trail: Scalpel-Si / Sherpa / Farley EX
    Gravity: Nomad / Wilson
    Road: Stigmata / Slate

    My MTB Videos

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