Kuat customer service...- Mtbr.com
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  1. #1
    Cleavage Of The Tetons
    Reputation: rideit's Avatar
    Join Date
    Jan 2004
    Posts
    5,534

    Kuat customer service...

    Is the best in the business. Roommate accidentally backed into my rack, looked like hundreds of dollars worth of replacement parts. Talked to Craog at Kuat, he took care of me with $30 worth of replacement parts, and warranty for two ratchet arms gratis. Couldn't be happier. It was 'face-melting'...
    "We LOVE cows! They make trails for us.....

    And then we eat them."

    Thrill Bikers Unite!

  2. #2
    mtbr member
    Reputation: pop_martian's Avatar
    Join Date
    Mar 2007
    Posts
    1,670
    They sent me a new wheel strap for free when I broke mine. I even told then it was my fault that it broke.
    "Donuts. Is there anything they can't do?"

  3. #3
    @njcshreds
    Reputation: GoingNowhere's Avatar
    Join Date
    Oct 2014
    Posts
    260
    I had a fantastic interaction with them as well. I emailed them a pic of the part I wanted replaced and then it was mailed to me. It was far better and easier than I had hoped.
    Instagram = @njcshreds
    '17 Kona Big Kahuna
    '08 Kona Cowan
    '05 Kona Cowan
    '05 Kona Stab Supreme
    '06 Kona Lisa HT (hers)

  4. #4
    psycho cyclo addict
    Reputation: edubfromktown's Avatar
    Join Date
    Sep 2010
    Posts
    2,633
    +1 for great Kuat service.

    I am having serious new cool black NV envy. I've had my current one for going on 5 years now.
    【ツ】 eDub 【ツ】

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