Cracks&Racks.....awesome!- Mtbr.com
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  1. #1
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    Cracks&Racks.....awesome!

    Just received my Thule 990xt from Cracksandracks.com and its great. Scott helped me and did research that 2 other sites didn't even care to bother with. Great price and excellent service, will be back for sure. Thanks again!

  2. #2
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    Yeah, I sent an email asking what might be a good rack for my situation. Someone sent almost a full page response, gave personal opinions and what he'd seen. I've never recieved such a detailed response about anything before. I will definetly buy from them.

  3. #3
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    Exactly......I cant pay my LBS to even care to sell me anything so i was surprised that someone across the country cared enough to give me such great service. Plus the doubletrack rack is pretty sweet.

  4. #4
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    I just ran across this thread. Scott helped me out last summer with a new roof rack. The customer service with Cracks and Racks is outstanding. I have been using the rack hard and loving it ever since. When the time comes for my second Thule Sidearm I'll be going back to them.

  5. #5
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    I have to second these comments. As a business owner I am critical of customer service when I spend my money somewhere and Scott was responsive and worked with me on a small issue on my part when I recently ordered the Kuat NV & 2 bike extension. Definately makes for a good shopping experience.

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