Cracks & Racks- Mtbr.com
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Thread: Cracks & Racks

  1. #1
    mtbr member
    Reputation: boomvader's Avatar
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    Good job! Cracks & Racks

    I wanted to give kudos to Cracks & Racks out of Aspen, CO...

    Last Monday morning, I called them up with a few questions regarding the Thule T2. I spoke with Scott, who was not only very knowledgeable, but very nice. He answered all of my questions and I ended up placing the order online using the MTBR discount. The rack was shipped in a matter of hours! It arrived in great shape a few days later.

    Great place to do business. Buy with confidence and don't hesitate to contact them with questions before or after the transaction.

  2. #2
    mtbr member
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    Indeed, just purchased a Thule roof rack and sidearm carrier and Scott was great to deal with. Answered all of my questions, gave me the best price I could find anywhere, and shipped very very quickly. I would definitely recommend them to anyone.

    -Bryce

  3. #3
    Your killing my Strava
    Reputation: vinnyl26's Avatar
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    Apr 2007
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    628
    Also agree. I had an issue with my new Thule Sidearm not locking. Scott stayed on top of it and make sure the problem was handled after numerous attempts by Thule to correct the problem. Great customer service
    We will never know our full potential unless we push ourselves to find it.

  4. #4
    mtbr member
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    +1. Best price I could find on my Swingman, plus free shipping!

  5. #5
    code: mtbr2011
    Reputation: cracksandracks.com's Avatar
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    thanks guys..we appreciate the kind words. i have said before, internet retailing has to be more than just automated picking/shipping - especially with rack products.
    our business model is founded on providing support for the items we sell. because we're not a huge company, we're able to provide that type of service.
    thank you again for the support. i've enjoyed working with each of you.

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