Buy Canyon at your own risk- Mtbr.com
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  1. #1
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    Buy Canyon at your own risk

    5/16
    Canyon is not worth the money you save upfront. Any issues will take months to get corrected. Customer Service is a joke and you will lose +3mnths of riding if you do not have backup bike. You can't even get through without being placed 70 something in Q. Then if you follow instructions for call back you won't get one. Worst mistake I have made in a long time purchasing from them.
    6/19
    Update to my previous post. Since then I have been placed in Q multiple times with no call backs. I did get through a week ago after 4.5hrs of wait time in Q. I was bounce around and then finally told the person working my case would call me back. Gave phone number and nothing since. I have also emailed multiple times since then no response. I'm simply trying to find out what status my claim is in. I still have not even received instruction for a Return Authorization of the broken frame. I submitted the request on May 16th.
    6/25
    Heard back via email- Canyon will not warranty a bottom bracket (frame failure) that broke due to a pedal strike. The bike is suppose to be park rated but can't take a pedal strike on a XC trail? Then insult to injury they offered a "warranty replacement" for the same cost they are selling the frame online for. Telling me its a 20% reduction? What a JOKE
    Attached Thumbnails Attached Thumbnails Buy Canyon at your own risk-20200516_134857.jpg  

    Buy Canyon at your own risk-20200516_134819.jpg  


  2. #2
    Ridin' dirty!
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    Sucks, but....you broke it after all. I don’t believe any brand out there covers crashes.


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    "Common sense isn't always that common!"
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  3. #3
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    A routine pedal strike should not cause your BB to blow out. They wouldn't even give me a return authorization to have them inspect it. Ok, sucks but move on to crash replacement right.
    Then to offer a "crash replacement for 20% off" for $2600.00 (same cost of buying straight off of website) was dishonest. There are several companies that offer Lifetime warranties at this price range for frames. Yeti comes to mind as one.

  4. #4
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    placed in Q? is that a Star Trek reference?

  5. #5
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    Lool, good but nope. Seems like customer service like many are having a influx of calls. My call was place inline to be answered in order received. I was 70th in line.

  6. #6
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    So from what Ive seen, you’ve cracked a chainstay, bent a crank arm and broken a bottom bracket. Do you think maybe the issue is how you trash your bikes rather than poor quality?

  7. #7
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    Chain stay was a known factory defect, BB shouldn't blow out from pedal strike (can actually see lack of bonding between the shell pcs) - nothing happened to carbon crank arm its perfectly fine. Have been riding since 1998 through multiple bikes and have never had issues like I have had with Canyon. Its about the lack of customer service. Just my experience and tons of other folks experience as well. Good info for someone to consider.

  8. #8
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    Sucks to hear, as earlier this year I was really tempted to get one of their alloy bikes on sale. Putting aside whether it's a crash or defect, it shouldn't be that hard to get decent customer service.

  9. #9
    No good in rock gardens..
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    Page 4 onwards.

    https://www.rotorburn.com/forums/ind...rience.306356/

    I considered them, but was put off.

    If a pedal strike can wreck an MTB frame it can't be too fit for purpose IMO.
    Less isn't MOAR

  10. #10
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    Heck of a “pedal strike” to do that kind of damage.


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  11. #11
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    Crossed off the list. Pivot Mach4, Scott, or SC...


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  12. #12
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    Quote Originally Posted by dbltap View Post
    Crossed off the list. Pivot Mach4, Scott, or SC...


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    I think Pivot makes a cool bike but that super boost rear makes the wheels so they aren't compatible with my other 4 sets of wheels with standard boost spacing. Something to consider when looking at the Pivot. I have the ability to swap wheels in a matter of minutes to adjust for the terrain I plan to ride. Right now I'm using my XC race wheels on my SB130LR.

    As for the bikes on your list, I have the Scott Spark RC WC. Great bike. I also have a couple of Epics but not willing to pay the name mark up with so many other great bikes out there. Canyon Lux is cool but that whole twist grip thing... The SC Blur was ok but not mind blowing. I think the new Epic EVO is cool. But cool at about 20% less than current retail prices. It's odd to me that big box brand bikes are more expensive than boutique branded bikes but that's another thread. I guess that's what happens when you sponsor half the Tour de France.

  13. #13
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    Quote Originally Posted by stom_m3 View Post
    I think Pivot makes a cool bike but that super boost rear makes the wheels so they aren't compatible with my other 4 sets of wheels with standard boost spacing. Something to consider when looking at the Pivot. I have the ability to swap wheels in a matter of minutes to adjust for the terrain I plan to ride. Right now I'm using my XC race wheels on my SB130LR.

    As for the bikes on your list, I have the Scott Spark RC WC. Great bike. I also have a couple of Epics but not willing to pay the name mark up with so many other great bikes out there. Canyon Lux is cool but that whole twist grip thing... The SC Blur was ok but not mind blowing. I think the new Epic EVO is cool. But cool at about 20% less than current retail prices. It's odd to me that big box brand bikes are more expensive than boutique branded bikes but that's another thread. I guess that's what happens when you sponsor half the Tour de France.
    Fantastic insight. If the industry goes “super boost”, then it should be forward thinking. If not, i see your point.

    I have. 2014 Spec Epic WC that I got from a friend a few years back. That’s me coming from a Stumpy M2. Yeah!!! So Ive been known to hold on to bikes and not pay a premium.

    The WC is a fantastic sprinter and reasonably well suited for my local terrain. But she does get a bit twitchy when heading down on rocky descents. I’m going to be experimenting this weekend with an older Sid RTC3 120mm shock up front (arrived as i was typing this). Coming from a Sid 95mm (but keeping the same offset and Head angle), it should be interesting. I know I’m going to loss some steering response. But i can imagine it would be worse than my wife’s ‘15 epic S-Works.


    but i am on the hunt for a replacement. Newer geometry and improvements (such as when I transitioned from my 26er HT).

    Your points are very valid. I am not fond of the big box premiums, proprietary parts or “end of life” component support. You can get them at a reduced cost used, but you run a risk of prior abuse and immediate service needed

    I want a light weight, fast, capable bike.


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  14. #14
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    Quote Originally Posted by dbltap View Post

    I want a light weight, fast, capable bike.


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    Check out the new Transition Spur.

  15. #15
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    Will do. Thanks


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  16. #16
    West Chester, PA
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    That BB shell design is one of the more egregious engineering fails I've even seen on a mountain bike.

  17. #17
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    Strange. German design fail?


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  18. #18
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    Quote Originally Posted by dbltap View Post
    Crossed off the list. Pivot Mach4, Scott, or SC...


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    I'm on a Pivot Mach 4 SL and it's on boost spacing, not super boost. Only their 29er bikes with longer travel (Trail 429 onward) use superboost spacing. Just to clarify in case anyone gets the wrong idea.

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