How to run a Bike shop...take note- Mtbr.com
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  1. #1
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    Idea! How to run a Bike shop...take note

    OK let me say this ...customer service and attitude is lacking in all of the shops I have now visited except one.
    Being from Chicago I believe the best two shops in Chicago are:
    Johnny Sprockets
    and
    Roscoe Village bikes

    As for the greater Phoenix area I feel the best shop is:
    (been here a month and have been to 7 shops)

    Slippery Pig Bike Shop
    Hands down has all the other stores beat.
    I don't work there
    I don't know anyone that works there
    I didn't buy a bike there
    I got no discount---- nothing for free t
    his is my take and my view

    They are PRO's

    I am talking about product knowledge, product, staff is very nice, the owner is very cool,
    and the feel when you walk in is great!

    Folks new to this area I would say check them out.
    Nice to know that I found a shop that compares to Johnny Sprockets!
    It is 40 minute drive I pass 4 shops to go to Slippery Pig...well worth it!
    Last edited by 1993gsxr907; 12-21-2010 at 08:58 AM.
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  2. #2
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    Quote Originally Posted by 1993gsxr907
    OK let me say this ...customer service and attitude is lacking in all of the shops I have now visited except one.
    Being from Chicago I believe the best two shops are in Chicago:
    Johnny Sprockets
    and
    Roscoe Village bikes

    As for the greater Phoenix area I feel the best shop is:
    (been here a month and have been to 7 shops)

    Slippery Pig Bike Shop
    Hands down has all the other stores beat.
    I don't work there
    I don't know anyone that works there
    I didn't buy a bike there
    I got no discount
    They are PRO's

    I am talking about product knowledge, product, staff is very nice, the owner is very cool,
    and the feel when you walk in is great!

    Folks new to this area I would say check them out.
    Nice to know that I found a shop that compares to Johnny Sprockets!
    It is 40 minute drive I pass 4 shops to go to Slippery Pig...well worth it!
    Not to hijack your thread, but I'm actually heading to Chicago tomorrow. Spending three days there. Quick question: Gino's East or Giordanos?

    Regarding SP, very nice shop. Two comments: if you didn't get a discount, you did something wrong, and while the owner is cool, he's a damn flake.

    That's all.

    EDIT: and I mean "flake" in a good way
    Nobody gives a s#$t you singlespeed.

  3. #3
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    Aren't there at least two Slippery Pig locations? Which one specifically?

    Have you visited Kore? How about Rage? Just curious is all, no need to comment about them, just wondered if they were on your list of shops that were visited.
    "This is my favorite section...watch your step..."

  4. #4
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    Giordanos!!!!!all the way
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  5. #5
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    Quote Originally Posted by DesertCrawler
    Aren't there at least two Slippery Pig locations? Which one specifically?

    Have you visited Kore? How about Rage? Just curious is all, no need to comment about them, just wondered if they were on your list of shops that were visited.
    No I have not...I will

    Not sure on 2 locations but this one was at 4414 n Central Phoenix 602-263-5143
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  6. #6
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    Ginos East =). Better crust

  7. #7
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    Quote Originally Posted by campy3
    Ginos East =). Better crust
    Hhmmm, sounds like I'll have to decide for myself. I guess I can think of worse ways to spend my weekend that doing a Chicago style pizza taste test.
    Nobody gives a s#$t you singlespeed.

  8. #8
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    Gino's east. take it for what it's worth, only visited there a couple times.

    SP - cool shop, Rage, cool shop. And they loaned me a bike to do a couple laps on the pump track. Super Cool.

  9. #9
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    Quote Originally Posted by skinny-tire
    Not to hijack your thread, but I'm actually heading to Chicago tomorrow. Spending three days there. Quick question: Gino's East or Giordanos?

    EDIT: and I mean "flake" in a good way
    Neather, Village Paizza in Tinley Park. 1/2hr from the loop but the best pizza,

  10. #10
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    I agree 100% regarding customer service. It's a small thing to overlook but ultimately determines (for me at least) if I'll do business with you.

    +1 to Slippery Pig on Central. Dealing with the owner was a big plus and the ultimate reason I chose them to build my wheels/bike.

    Mention should also go to Rage and Cactus as I've always been treated good and the employees were helpful.

  11. #11
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    Just realized the Pig has a shop in Fountain Hills too... may have to go check it out next time I need something.

  12. #12
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    good guys at fountain hills....yesterday while working my my blur they let me take out a kona FS 29er to pemberton.

    the shop manager, doug, came with me and rode a full carbon GF 29 HT....fully XTR. it was a blast....great day to be out there....little wind and 70 degrees! We ran pemberton clockwise in a little over an hour!

    good guys all-round!
    Maah Daah Hey

  13. #13
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    Quote Originally Posted by captain smoke eater
    Neather, Village Paizza in Tinley Park. 1/2hr from the loop but the best pizza,
    Unfortunately, I'll be carless, so need to stick to places downtown. I'm sure neither Ginos or Girodona's is the best in Chicago.
    Nobody gives a s#$t you singlespeed.

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    Quote Originally Posted by Phillbo
    Just realized the Pig has a shop in Fountain Hills too... may have to go check it out next time I need something.
    DITTO for the crew at the Fountain Hills Slippery Pig Too!

  15. #15
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    the slippery pig, rage, and kore are all good shops... kore does all of my service and ryan has been nothing but cool and always gets me hooked up.
    The Slow One

  16. #16
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    Nice to know other people feel the same way I do!
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  17. #17
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    Rage, Slippery Pig, and Cactus have won me over. All great shops with great people.

  18. #18
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    Quote Originally Posted by skinny-tire
    if you didn't get a discount, you did something wrong
    I guess that seals it. I'm the biggest, unlikeable ******** ever 'cause I don't get discounts ANYWHERE. I guess retailers are like dogs but instead of smelling fear they smell jerk. Oh well, I gotta get back to making my voodoo dolls and stomping on kitttens.

  19. #19
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    Quote Originally Posted by big0mike
    I guess that seals it. I'm the biggest, unlikeable ******** ever 'cause I don't get discounts ANYWHERE. I guess retailers are like dogs but instead of smelling fear they smell jerk. Oh well, I gotta get back to making my voodoo dolls and stomping on kitttens.
    lol
    funny..
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  20. #20
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    Another GREAT bike shop to check out is Exhale Bikes located off of I-17 & Bell Rd. 2814 W. Bell Rd. Phoenix, AZ =) The staff is always friendly, knowledgeable, honest and will keep you coming back every time. Definitely worth checking out!
    Happy Trails =)

  21. #21
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    Quote Originally Posted by SunshineAZ
    Another GREAT bike shop to check out is Exhale Bikes located off of I-17 & Bell Rd. 2814 W. Bell Rd. Phoenix, AZ =) The staff is always friendly, knowledgeable, honest and will keep you coming back every time. Definitely worth checking out!
    Happy Trails =)
    Spoken like a true Exhale Bikes employee ( with only 3 posts )

    Just giving you a hard time !

    I agree with the OP, when I first got into mountain biking, every shop I went into sucked and I swore off bike shops for awhile. I don't believe in putting down a business on an open forum with the exception of BICYCLE HAUS. They SUCK SUCK SUCK !
    The I found Rage and they rocked. ( I lived in Scottsdale at the time. ) After I moved, I found SMC and Cactus and they rock.
    Look around, every shop listed in this thread is awesome. As always, I will throw South Mountain Cycles out there as my shop of choice. When you do find a good shop, show them some loyalty and spend some money there and watch how the customer service goes through the roof ! ( remember, they are there to make money )

  22. #22
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    Flat Tire Bike Shop in Cave Creek is my LBS. Great shop.

  23. #23
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    +1 for Exhale Bikes! Best Costomer service and selection of bikes in Arizona, hands down! I drive 30 minutes out of my way and pass several bike shops along the way just to go to them. Everybody is super friendly, and very knowledgable.

  24. #24
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    There are a few great shops in the valley.

    +1 more for Exhale and yeah I do work there.

    Great shop and great people working here! Lots of cycle passion here.
    Do what it takes to move through

    Exhale Bikes
    2814 W Bell Rd
    Phoenix, AZ 85053-7530
    (602) 548-0567

  25. #25
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    Exhale is great. Except for that jeff guy that works there and all his tattoos. He thinks he's god's gift to women too. Exhale was voted #1 among valley bike thieves as well!
    Racing is life. Anything that happens before or after is just waiting.

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  26. #26
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    ... Out here East Mesa way.. Adventure , Global, Two Wheel Jones get my vote - when headed west Rage,Cactus,Dna always worth checking out.

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    Sunday Cycles. Great people and a cool vibe.

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    Kona Hot

    Got a 95-96 HOT fer sell

  29. #29
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    Quote Originally Posted by toadslinger1
    Got a 95-96 HOT fer sell
    Really?

  30. #30
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    Caution;  Merge;  Workers Ahead!

    Quote Originally Posted by toadslinger1
    Got a 95-96 HOT fer sell
    I don't understand what in the world this means????
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  31. #31
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    Quote Originally Posted by 1993gsxr907
    I don't understand what in the world this means????
    I know what it means

    Let's just hope it is not the same bike that was stolen out of my garage. If so would galdy take it back no questions asked.

  32. #32
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    Quote Originally Posted by skinny-tire
    Not to hijack your thread, but I'm actually heading to Chicago tomorrow. Spending three days there. Quick question: Gino's East or Giordanos?

    Regarding SP, very nice shop. Two comments: if you didn't get a discount, you did something wrong, and while the owner is cool, he's a damn flake.

    That's all.

    EDIT: and I mean "flake" in a good way
    Check out Lou Malnati's for a great pie.

  33. #33
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    Quote Originally Posted by wog131
    Check out Lou Malnati's for a great pie.
    You know I lived in Chicago most of my life and I am not a fan of Lou Malnati's...
    They make a cookie pizza that is awesome but the pie not for me.

    There is a place called Phill's pizza on 35th st near Halsted that is out of this world thin crust! If you ever go to see the White Sox play that place is 1 mile away and well worth a try.
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  34. #34
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    All bike shops suck.

    Oregano's deep dish.
    I AM JUST A JERK

  35. #35
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    deep dish sucks

  36. #36
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    Quote Originally Posted by Phillbo
    deep dish RULES!
    FYP!

    If I wanted some tomato sauce and other ingredients on a tortilla thin, hard crust I'd get it. I want thick pizza. Like Rosati's big thick one (forget what it's called)

  37. #37
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    Grandma Tony's in Tucson. Used to be in/next to the gaslight theater.
    Best pizza in the state. Eff Bianco's

  38. #38
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    best pizza in town is Grimaldi's

  39. #39
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    Quote Originally Posted by Phillbo
    best pizza in town is Grimaldi's
    Meh.

  40. #40
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    When all LBS learn Les Schwabb's moto, "Our business is earning your trust" pigs will fly.

  41. #41
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    Couple of comments:
    -I am with Phillbo... Grimaldi's is damn good
    -I am with Cenobite39 about SMC
    -Even though I agree and like to support my local shop I will look for the best deal. An example of this is last week I bought a bike for my wife and it wasn't from my favorite shop. I couldn't pass up the deal and my wife really wanted it so BAM we bought it. The best thing is she really likes riding it and I hope there is no rain Thursday so we can hit the canal roads TOGETHER.

  42. #42
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    thursday was predicted to be sunny ... but you just ruined that

  43. #43
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    Quote Originally Posted by JP Nuts
    When all LBS learn Les Schwabb's moto, "Our business is earning your trust" pigs will fly.
    Throwing down the northwest vibe. Les was the man. Was this thread about bike shops, pizza shops or tire shops? Oh well I don't remember.

  44. #44
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    Quote Originally Posted by ajmelin
    Grandma Tony's in Tucson. Used to be in/next to the gaslight theater.
    Best pizza in the state. Eff Bianco's
    Grand Ma Tonys best in state? Not even best in Tucson. Mamas, Zachary's, and Magpies are best in Tucson.
    Nobody gives a s#$t you singlespeed.

  45. #45
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    I saw this place on Diners, Drive-Ins, and Dives....anybody know if it's any good?

    Lapiazzaalforno

  46. #46
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    Quote Originally Posted by Phillbo
    best pizza in town is Grimaldi's
    BJ's right by Grimaldi's on Northern and the 101 has better pizza than Grimaldi's.

  47. #47
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    I'm a little disappointed with one of the guys at the Scottsdale DNA cycle. I am looking to get a new 2011 sx trail and trying to figure out what size I need and this guy says at my height at 5-11 I need a large. Yet tons of guys on the furms say I need a medium. So then I call SMC and talk to a guy and he looks up some specs for me from specialized (that is not on there website) stating that the brakdown for a large starts at a person 6-1. So why can't DNA have found this info out for me rather than really try to have me get a large in which case it would have been too big!!

  48. #48
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    Quote Originally Posted by big0mike
    BJ's right by Grimaldi's on Northern and the 101 has better pizza than Grimaldi's.
    Well I am going to try both
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  49. #49
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    Quote Originally Posted by nsavarirayan
    I'm a little disappointed with one of the guys at the Scottsdale DNA cycle. I am looking to get a new 2011 sx trail and trying to figure out what size I need and this guy says at my height at 5-11 I need a large. Yet tons of guys on the furms say I need a medium. So then I call SMC and talk to a guy and he looks up some specs for me from specialized (that is not on there website) stating that the brakdown for a large starts at a person 6-1. So why can't DNA have found this info out for me rather than really try to have me get a large in which case it would have been too big!!

    Because they have a large in stock and not a medium??

  50. #50
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    Quote Originally Posted by nsavarirayan
    I'm a little disappointed with one of the guys at the Scottsdale DNA cycle. I am looking to get a new 2011 sx trail and trying to figure out what size I need and this guy says at my height at 5-11 I need a large. Yet tons of guys on the furms say I need a medium. So then I call SMC and talk to a guy and he looks up some specs for me from specialized (that is not on there website) stating that the brakdown for a large starts at a person 6-1. So why can't DNA have found this info out for me rather than really try to have me get a large in which case it would have been too big!!
    I went into the Pig on Central to rent their demo Stumpy 29er. I called and told them I wanted a large and when I got there one of the guys said, "no, you definitely want an extra large." I'm 6'1" myself and they had both L and XL demo models available. So, apparently not everyone agrees on sizing...

  51. #51
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    Quote Originally Posted by nsavarirayan
    I'm a little disappointed with one of the guys at the Scottsdale DNA cycle. I am looking to get a new 2011 sx trail and trying to figure out what size I need and this guy says at my height at 5-11 I need a large. Yet tons of guys on the furms say I need a medium. So then I call SMC and talk to a guy and he looks up some specs for me from specialized (that is not on there website) stating that the brakdown for a large starts at a person 6-1. So why can't DNA have found this info out for me rather than really try to have me get a large in which case it would have been too big!!
    Choosing a bike on height alone can be a bad call. You need to take arm and leg length into account too. A long legged 5-11 definitely sholud be on a large in my book, but a short legged 5-11 could ride a medium. of you're on at the end of the range of sizing chart you should take other things into account.

  52. #52
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    Quote Originally Posted by chongoman
    Choosing a bike on height alone can be a bad call. You need to take arm and leg length into account too. A long legged 5-11 definitely sholud be on a large in my book, but a short legged 5-11 could ride a medium. of you're on at the end of the range of sizing chart you should take other things into account.
    Yah I'm long legged 6 ft and I could probably even try out a XL for XC uses

  53. #53
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    You can't go off the sizing that is numbered on the frame, it rarely coincides with frame numbers from other manufacturers or within the same manufacturer sometimes. A GF large is going to be different than say a Specialized or Titus. This is due to many factors is design that really are unimportant to this conversation.

    Bottom line- try a couple sizes in a couple different bikes and see what you like. I base frame choice on how the bike feels overall to me while accounting for the other variables like how it turns, climbs, comfort etc. When I was racing- I rode a Trex STP400 medium and it was light as hell, handled poorly-but climbed like the deficit! Now I ride a XL GF Rig 29r. Totally different bike, but feels right to me. I am only 5-10ish btw.

    So to stay on topic sort of- many shop employees are just regurgitating what the reps tell them. A good shop will not push you to a certain size or type of bike- but guide you. And if there is any dispute on sizing before buying- have the shop do a quick and dirty measure up of you on the bike. I wouldn't let this little bit of misinfo from a shop turn me away completely- but I would certainly look for another salesman!

    Oh- I am a NY pizza kind of guy and like Rays on 83rd and DV in the north.
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  54. #54
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    Quote Originally Posted by big0mike
    I went into the Pig on Central to rent their demo Stumpy 29er. I called and told them I wanted a large and when I got there one of the guys said, "no, you definitely want an extra large." I'm 6'1" myself and they had both L and XL demo models available. So, apparently not everyone agrees on sizing...
    Sometimes a shop want to sell whats in stock not what a customer needs...again not good
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  55. #55
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    Focus Cyclery on Pecos and Gilbert gets my vote!!!

    The owner actually races, hosts races, his main wrench is a pro mtn biker, and the shop is fantastic!

  56. #56
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    Quote Originally Posted by 1993gsxr907
    Well I am going to try both
    If you're looking for Chicago style, Oregenos is good. BTW, we went to Ginos (but not the original, which I guess closed), and should have taken your recommendation. Not very good (but we did get the Veggie, so maybe that is why). Did go to two really cool places: Fontera Grill and The Purple Pig. Good stuff!
    Nobody gives a s#$t you singlespeed.

  57. #57
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    Quote Originally Posted by DankyCass
    Yah I'm long legged 6 ft and I could probably even try out a XL for XC uses

    I'm 6'4" and my Stumpy is XL

  58. #58
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    How low you hang needs to be factored into the bike sizing equation.

    I was in between a md and sm 575. Went with the med and threw a 65mil stem on there and all good.

    Pizzafarro's used to be the best for those that remember.
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  59. #59
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    Ryan at Kore bikes, not sure what you ride but hes probably too honest for his own good but we all benefit and I feel like I will never be ripped off
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    TWOSIXBIKES DJ prototype
    Www.twosixbikes.com
    www.facebook.com/twosixbikes

  60. #60
    mtbr member
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    Nov 2010
    Posts
    4

    Kona Hot

    Quote Originally Posted by Grave9
    Really?
    Yes
    In Texas
    new to this place trying to upload pics or send me an email
    toadslinger @ yahoooooooooo ill send pics

  61. #61
    mtbr member
    Reputation:
    Join Date
    Nov 2010
    Posts
    4
    yes just try me email me toadslinger at y a hoooooooooooooo

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