Broke my Bell Helmet- Mtbr.com
Results 1 to 11 of 11
  1. #1
    mtbr member
    Reputation: cobi's Avatar
    Join Date
    Apr 2008
    Posts
    1,857

    Broke my Bell Helmet

    Went over thew bars yesterday and landed right on my head! Helmet is dented in two places and the foam is cracked inside. It's a Bell Slant.


    The helmet definitely did it's job and wearing it was the difference between continuing happily on my ride or some serious damage! A concussion and stitches we're probably a minimum! Consider me sold on always wearing the helmet.

    Anyway, my question is I thought most manufacturers had a helmet swap program where you could send in your damaged helmet for a reduced cost replacement. Seems I read about it somewhere before. I did a search on herer but didn't find a good link.

    Their FAQ's don't mention a replacement program:
    http://www.bellbikehelmets.com/faq.asp

  2. #2
    mtbr member
    Reputation: cobi's Avatar
    Join Date
    Apr 2008
    Posts
    1,857
    Nevermind... just found it. It's in the users manual. Page 7. I'll post it in case anyone else needs it. Hmmm, did I save my receipt?

    http://www.bellbikehelmets.com/downl...nual_USCAN.pdf

    Crash Replacement Policy
    Bell is interested in your safety and in advancing the state-of-the-art in head protection. If your helmet is involved in an accident you may obtain a replacement from Bell by doing the following:

    For U.S. Customers:
    1. Send the following:
    a. The damaged helmet (prepaid);
    b. A copy of your dated cash register receipt;
    c. A letter describing your accident in as much detail as possible; and
    d. A check for $35.00 for Fusion In-Mold helmets or a check for $20.00 for non-Fusion helmets

    2. Send to:
    Bell Sports, Inc.
    Consumer Service
    1924 County Road, 3000 North
    Rantoul, Illinois 61866-9512

  3. #3
    Old man on a bike
    Reputation: Bikinfoolferlife's Avatar
    Join Date
    Feb 2004
    Posts
    12,383
    Quote Originally Posted by cobi
    Their FAQ's don't mention a replacement program:
    http://www.bellbikehelmets.com/faq.asp

    It's probably a good thing that crash replacement didn't make the list of frequently asked questions....
    "...the people get the government they deserve..."
    suum quique

  4. #4
    Log off and go ride!
    Reputation:
    Join Date
    Jul 2003
    Posts
    1,617
    Wow!!

    This story has a happy ending.

    I always wonder, though, how many people keep their receipts?

  5. #5
    mtbr member
    Reputation: cobi's Avatar
    Join Date
    Apr 2008
    Posts
    1,857
    Dang it, I can't find my receipt. Guess, I'll save the NEXT one. Oh well, money well spent!

  6. #6
    mtbr member
    Reputation: rabidchicken's Avatar
    Join Date
    Apr 2009
    Posts
    811
    I found it is often times easier to just buy a new helmet when you factor in shipping the old helmet, paying the replacement fee, and waiting for the replacement to come. YMMV.

    http://cgi.ebay.com/BELL-SLANT-MOUNT...3%3A1|294%3A50

  7. #7
    mtbr member
    Reputation: cobi's Avatar
    Join Date
    Apr 2008
    Posts
    1,857
    Thanks for the link! I might just get that one!

  8. #8
    I'm just messing with you
    Reputation: wv_bob's Avatar
    Join Date
    Sep 2005
    Posts
    5,423
    Quote Originally Posted by cobi
    Thanks for the link! I might just get that one!
    Psssst look at the shipping cost.
    Chasing bears through the woods drunk with a dull hatchet is strongly not advised

  9. #9
    mtbr member
    Reputation: rabidchicken's Avatar
    Join Date
    Apr 2009
    Posts
    811
    Quote Originally Posted by wv_bob
    Psssst look at the shipping cost.

    Doh! I didn't notice that. Wasn't ebay supposed to be cracking down on ridiculous shipping fees?

  10. #10
    mtbr member
    Reputation: cobi's Avatar
    Join Date
    Apr 2008
    Posts
    1,857
    I saw that. But even with shipping it's $20 cheaper than I bought it for in town a month ago for.

  11. #11
    mtbr member
    Reputation: gosser66's Avatar
    Join Date
    Oct 2010
    Posts
    26

    Bell MTB Helmet Crash Replacement Program

    Quote Originally Posted by cobi View Post
    Went over thew bars yesterday and landed right on my head! Helmet is dented in two places and the foam is cracked inside. It's a Bell Slant.


    The helmet definitely did it's job and wearing it was the difference between continuing happily on my ride or some serious damage! A concussion and stitches we're probably a minimum! Consider me sold on always wearing the helmet.

    Anyway, my question is I thought most manufacturers had a helmet swap program where you could send in your damaged helmet for a reduced cost replacement. Seems I read about it somewhere before. I did a search on herer but didn't find a good link.

    Their FAQ's don't mention a replacement program
    I know this thread is old, but it may be useful for others searching it now.
    Bell's program is updated from what they say on their web site. In order to take advantage of the program, all that is needed is a phone call to their C/S at 800-456-2355, and provide the serial # & mfg. date code printed on the stickers inside the helmet. The date code on my helmet was already rubbed away, but not a problem. The program gives 30% discount off of MSRP, and no tax or shipping is charged, and you don't need to ship them your damaged helmet. Shipping is from Illinois, so takes up to four days depending on your state. WIthout having to ship the damaged helmet, or have to pay shipping or tax on the replacement makes it a worthwhile deal. Otherwise, I was just going to trash the damaged helmet and move on...

Members who have read this thread: 4

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

THE SITE

ABOUT MTBR

VISIT US AT

© Copyright 2019 VerticalScope Inc. All rights reserved.