check out this email exchange. it went from lost cause to cleats-in-the mail in less than a day:

From: Customer Service [mailto:[email protected]]
Sent: Wednesday, February 21, 2007 2:13 PM
To: Brian Bauer
Subject: Re: Comments

Hi Brian,
Mudstuds are in the mail to you. Nope, no Snowstuds- so just watch out in the ice.

Thanks,
-Alana

On Feb 21, 2007, at 11:35 AM, Brian Bauer wrote:

Awesome. Here is my address. BTW, the Mudstuds are great in snow also.(unless you make Snowstuds J )

Brian ****
60 *********** Way
**********, NJ 07920

Thank you,
--------------------------------------------------------------------------------

From: Customer Service [mailto:[email protected]]
Sent: Wednesday, February 21, 2007 12:08 PM
To: Brian Bauer
Subject: Re: Comments

Hi Brian,

Thanks for contacting us.

Please forward me your address and I'll be happy to send you replacement Mudstuds™ at no charge.

And remember that the studs are for mud use only.

Thanks and Best Regards,

-Alana Stewart
**************************************
On Feb 21, 2007, at 8:19 AM, Brian Bauer wrote:

I need replacement cleats for my Lake winter MTB shoes. I mean the soccer style cleats that crew in at the toe(not the clipless pedal cleat). I believe that the thread diameter is that of a standard soccer cleat, but I want the 1” or ¾” metal tipped cleats. Plastic soccer cleats are too soft. Where can I buy these?

Thanks,
Brian