• 02-21-2007
    bauerb
    amazing customer service from Lake shoes
    check out this email exchange. it went from lost cause to cleats-in-the mail in less than a day:

    From: Customer Service [mailto:[email protected]]
    Sent: Wednesday, February 21, 2007 2:13 PM
    To: Brian Bauer
    Subject: Re: Comments

    Hi Brian,
    Mudstuds are in the mail to you. Nope, no Snowstuds- so just watch out in the ice.

    Thanks,
    -Alana

    On Feb 21, 2007, at 11:35 AM, Brian Bauer wrote:

    Awesome. Here is my address. BTW, the Mudstuds are great in snow also.(unless you make Snowstuds J )

    Brian ****
    60 *********** Way
    **********, NJ 07920

    Thank you,
    --------------------------------------------------------------------------------

    From: Customer Service [mailto:[email protected]]
    Sent: Wednesday, February 21, 2007 12:08 PM
    To: Brian Bauer
    Subject: Re: Comments

    Hi Brian,

    Thanks for contacting us.

    Please forward me your address and I'll be happy to send you replacement Mudstuds™ at no charge.

    And remember that the studs are for mud use only.

    Thanks and Best Regards,

    -Alana Stewart
    **************************************
    On Feb 21, 2007, at 8:19 AM, Brian Bauer wrote:

    I need replacement cleats for my Lake winter MTB shoes. I mean the soccer style cleats that crew in at the toe(not the clipless pedal cleat). I believe that the thread diameter is that of a standard soccer cleat, but I want the 1” or ¾” metal tipped cleats. Plastic soccer cleats are too soft. Where can I buy these?

    Thanks,
    Brian