Who is riding an Airborne- Mtbr.com
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  1. #1
    mtbr member
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    Who is riding an Airborne

    Thinking about the Black Widow specifically. Would like to hear from you. Quality of frame, overall satisfaction, and customer service.

    Thanks
    Chubbs

    There is a difference between the illusion of freedom and the reality of freedom

  2. #2
    ah...oh yeah..i forgot
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    Good job! Technically, I'm not riding it yet.

    I ordered a Black Widow frame at the beginning of January, and received it late in January. The order was waiting on a seatpost to come in or I would have had it in about a weeks time. The bikes not built up yet due to the purchase of a new house and the sale of the old one over the past month and a half.

    I couldn't be any happier with the frame. Its truely a work of art. Welds are perfect, decals are perfect, every measurement given on the website is spec on. My new stand arrives tomorrow and I plan on starting the buildup this weekend.

    I was hesitant at first to order a bike without test riding to get a feel for size. All I can say is contact them. Their customer service is above and beyond anything I could have hoped for. They took the time to answer all my questions (no matter how stupid) before I placed the order. I took my measurements according the instructions on their site and emailed them. The made recommendations for frame size and even stem length to make sure everything fit correctly.

    Go to their message boards and post any questions you may have. They're very helpful and prompt with their replys. I emailed back and forth with Jason Woerl and Dave Emig numerous times prior to my purchase and they were always very helpful. I even emailed the president of the company to tell them how happy I was with the customer service I received from them and received a very nice reply a couple days later.

    If it sounds like I'm gusing about the company, I apoligize. I have never received the kind of customer service I did from Airborne from any other company. Hopefully I won't have to deal with them on any frame related horrors, but if I do, I'm sure they will treat me right.

    fyi - I have no affiliation with the company, I'm just a satisified customer.

    mike
    "The picture leaves nothing to the imagination. But a description will be colored by the listener to be more towards what he or she wants or likes." Robert L. Hilliard

  3. #3
    ah...oh yeah..i forgot
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    If you have a LBS that carries them.

    I agree its a great program as well, if you have a local lbs that carries them. Unfortunately for me the nearest shop that carried them was almost 4 hours away. Its ironic that a company originally started in Wisconsin, has no dealers in this state that carry them.
    "The picture leaves nothing to the imagination. But a description will be colored by the listener to be more towards what he or she wants or likes." Robert L. Hilliard

  4. #4
    mtbr member
    Reputation: itsdoable's Avatar
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    Quote Originally Posted by Chubbs
    Thinking about the Black Widow specifically. Would like to hear from you. Quality of frame, overall satisfaction, and customer service
    I have a 3 year old Ti-Hag (SS). Was originally going to get the Hag (steel) but they were out, and not making them any more. Quality is good, frame rides well, and their CS was excellent.
    <img src="https://gallery.consumerreview.com/webcrossing/images/TiHag_29f-26.jpg">
    Cheers,

    Tom

  5. #5
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    Another satisfied customer...

    Quote Originally Posted by Chubbs
    Thinking about the Black Widow specifically. Would like to hear from you. Quality of frame, overall satisfaction, and customer service.

    Thanks
    Though I have the Lucky Strike & Carpe Diem (CX / light touring bike) frames. I've onwed both for a couple years now - got them in early spring 2002. I agree with what others have already stated (both here & in Passion) about the customer service and fit. Obviously, fit will be subjective for you part, but for me it was just right. The frames are beautiful to look at, yet very capable of handling the type riding I obtained them for - (LS - XC/Trail, CD - road/light-commuting). And customer service was excellent. No much else to add...

    Hope that helps,

    <img src="https://gallery.consumerreview.com/webcrossing/images/LuckyStrike03_RrPerspective.jpg">

    <img src="https://gallery.consumerreview.com/webcrossing/images/CarpeDiem03_Rr_perspective.jpg">

    Cheers!
    Randy

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