Cracked EVO frame- Mtbr.com
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  1. #1
    Squ-eti
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    Cracked EVO frame

    Was out on a little night ride from the house. Hit a couple little bumps, and something didn't feel quite right.

    I didn't think much of it at the time, but when I got back to the house I found my 16" EVO frame cracked almost all the way around the seatpost!

    Really the only reason I found it is that I was changing pedals from clipless to platforms for a ride tomorrow morning.

    Anyways, I pulled the seatpost out to make sure I hadn't overextended...still had about an inch above the minimum insertion line. Lining it up next to the frame I'm well below the top tube still.

    Guess I'll be trying to get a hold of Airborne tomorrow to see what they can do for me :-(

    Cracked EVO frame-img_1085.jpg

    Cracked EVO frame-img_1086.jpg
    Last edited by mccartney7499; 10-22-2015 at 03:44 PM.
    "Trails? Where we're going we don't need, trails!"


  2. #2
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    Damn! Let us know what happens. Just some little bumps, no big hits?

  3. #3
    Squ-eti
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    Quote Originally Posted by saberworks View Post
    Damn! Let us know what happens. Just some little bumps, no big hits?
    this was just a little ride from the house. just crushed gravel paths and flat singletrack around a lake that I wouldn't in a million years have thought would crack a frame.

    I don't do any jumping, and have only raced the bike once since I got it back in February...but it is a mountain bike so I don't baby it either. I'm also not exactly a lightweight (5'6 200 lbs) so there's that to consider. Still, I have an aluminum framed Yeti ARC that's over 15 years old, and haven't had any issues with it...or any of my other bikes I've ever owned...

    Anyways, I tried to call at 3:30 on a Friday and got an answering machine. Not surprising, I'd be out of the offices by then too!

    I'll let y'all know how it turns out.
    "Trails? Where we're going we don't need, trails!"


  4. #4
    I Tried Them ALL... SuperModerator
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    Ouch. That hurts. Lets hope Airborne got this...
    "This is a male-dominated forum... there will be lots of Testosterone sword-shaming here" ~ Kenfucius

  5. #5
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    Definitely email them rather than trying to call. I have never been able to contact them via the phone, but they have always answered my emails.

    Good luck!

  6. #6
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    Dont bother calling, they might as well not even have a phone number.

    Email should get you a response, eventually.

    You should try Facebook; ive heard they respond fairly quickly to messages on Facebook.

    Good luck and let us know how it goes!! (Im very interested in this as I have a new EVO and am a heavier rider as well).
    People ask me all the time "who beat you up"? I tell them "a tree". They just look at me funny....

  7. #7
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    Any update?

  8. #8
    Squ-eti
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    Eric contacted me on Monday by email.

    They are waiting on a 16" EVO to arrive so it can be stripped
    down to the frame and shipped out.

    I'm going to start stripping down my frame til there's nothing
    left attached but the headset cups and the crank/bottom bracket.

    Then take my old frame with those parts, and the new frame to the
    LBS to make the swap.
    "Trails? Where we're going we don't need, trails!"


  9. #9
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    Glad they are getting you taken care of. Sucks that they don't have a few frames of each size in stock in case something like this happens. Did they give you an ETA on the arrival of the new frame?

  10. #10
    Squ-eti
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    Quote Originally Posted by saberworks View Post
    Glad they are getting you taken care of. Sucks that they don't have a few frames of each size in stock in case something like this happens. Did they give you an ETA on the arrival of the new frame?
    I was surprised they had 16" EVO frames at all.

    I didn't get an ETA, and wasn't going to ask. Just glad they're taking care of me. I'll update when the new frame arrives though.

    My cycling season is winding down anyway with colder temps and darker nights on the horizon. Beyond this week I don't see much riding in my future til the flurries start to fly, and then I'll be on the fat bike.
    "Trails? Where we're going we don't need, trails!"


  11. #11
    Squ-eti
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    Quote Originally Posted by saberworks View Post
    Glad they are getting you taken care of. Sucks that they don't have a few frames of each size in stock in case something like this happens. Did they give you an ETA on the arrival of the new frame?
    It's actually a good thing. It means they haven't had, and don't expect many frame failures. Hopefully I'm the anomaly, and not the start of a trend.
    "Trails? Where we're going we don't need, trails!"


  12. #12
    Squ-eti
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    now I wait for the new frame to arrive...

    super easy to disassemble...only had to cut front derailleur cable to get first section of cable housing off, but was able to keep it all attached, and some zip ties that held the rear brake cable housing in place. Should be quick and easy to get back together (re-center rear brake caliper over rotor, minor rear derailleur adjustments, attach and adjust front derailleur).

    Cracked EVO frame-12042776_10208302363745153_634389332657295338_n.jpg
    "Trails? Where we're going we don't need, trails!"


  13. #13
    Squ-eti
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    Guess what came in the mail today?!?!

    Cracked EVO frame-img_1165.jpg
    "Trails? Where we're going we don't need, trails!"


  14. #14
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    Nice, glad they got you all fixed up!

  15. #15
    Squ-eti
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    Quote Originally Posted by saberworks View Post
    Nice, glad they got you all fixed up!
    Me too! I know Airborne customer service hasn't had the best reputation on this forum recently, but I can say I had no issues...quick response, friendly service, went above and beyond to correct the issue.

    I already loved my EVO, but now I'd say Airborne has won my over as a loyal customer.

    Now if they would just come out with a fat bike haha :-)
    "Trails? Where we're going we don't need, trails!"


  16. #16
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    It's funny how a cracked frame can lead to a loyal customer, eh?

    I'm hoping for a more trail-focused full suspension bike. I'll be all over it! Hopefully it comes out before I pull the trigger on something else.

  17. #17
    Squ-eti
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    ugh!!! I can't seem to catch a break with this bike. first is was the rear wheel freewheel/hub issues that had me off the bike for over a month. Then it was the cracked frame. Well, in the process of switching parts over to the new frame I noticed my brake pads were worn down to nearly nothing. Easy fix right? Wrong! After installing the new pads on the rear I was rubbing. Thought it was an alignment issue at first, but pads are waaaay to close to the rotor. Pushed the pistons all the way back in, squeeze the lever again and it's the same thing. Now I've got a stuck piston on the caliper!!!

    Will I ever get to ride this bike? FML haha :-)
    "Trails? Where we're going we don't need, trails!"


  18. #18
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    That sucks. I had a problem with my pads and contacted hayes directly and they sent me replacements with no hassle.

  19. #19
    Squ-eti
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    well all appears to be well in the world for now.

    #FirstWorldProblems

    got the piston(s) un-stuck, brakes are no longer rubbing, and they still work haha.

    did a quick test ride as it was getting dark. everything seems happy.

    will try for a proper test ride tomorrow evening...
    "Trails? Where we're going we don't need, trails!"


  20. #20
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    Quote Originally Posted by mccartney7499 View Post
    well all appears to be well in the world for now.

    #FirstWorldProblems

    got the piston(s) un-stuck, brakes are no longer rubbing, and they still work haha.

    did a quick test ride as it was getting dark. everything seems happy.

    will try for a proper test ride tomorrow evening...
    I would also recommend bleeding your brakes....I personally like to bleed the brakes everytime I replace pads. I've had stuck caliper pistons before and usually a proper brake bleed will fix the problem.

  21. #21
    Squ-eti
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    Quote Originally Posted by WineDine29er View Post
    I would also recommend bleeding your brakes....I personally like to bleed the brakes everytime I replace pads. I've had stuck caliper pistons before and usually a proper brake bleed will fix the problem.
    Thanks for the advice, I was at some point this winter planning to take the bike in to the LBS for a tune-up/overhaul to have it primed and ready for spring. Got a fat bike and a beater to ride through the winter months.
    "Trails? Where we're going we don't need, trails!"


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