Something extra came with my order!- Mtbr.com
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  1. #1
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    Something extra came with my order!

    Well, I ordered some stuff online a few weeks back. I opened the box and found something that a SS would never need. I thought I made a mistake somehow. Checked the invoice. No item is not on the invoice. Checked to make sure all other items had arrived. Yes they did. Check my bank statement. Bank statement matches the invoice.

    So, I guess I got a free part. MSRP on said part is $110.

    BTW, it was a major online store.

  2. #2
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    Karma can be a *****, call them and make sure they intended to send it to you. To me, the definition of integrity is doing the right thing when no one else will know if you did or didn't.

  3. #3
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    Quote Originally Posted by HSMITH
    Karma can be a *****, call them and make sure they intended to send it to you. To me, the definition of integrity is doing the right thing when no one else will know if you did or didn't.
    I totally agree. I could of walked out of the used book store with an extra 17 dollars in my pocket, but I knew it was the right thing to do.

    This same situation has happened to me too, but the company just said to keep it and thanked me for my honesty.

    Bryan d
    Just keep pedaling, don't stop pedaling.

  4. #4
    the test dummy
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    what they send you?
    Quote Originally Posted by craftworks750
    Riding a mtb is like a reset button, 10 mins in and there is nothing else in the world that matters.
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  5. #5
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    I forgot to add, don't you dare pay a cent to ship it back OP. Or leave your doorstep at most.
    Just keep pedaling, don't stop pedaling.

  6. #6
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    Quote Originally Posted by insanitylevel9
    what they send you?
    Sounds like a derailleur to me.

  7. #7
    the test dummy
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    Quote Originally Posted by picassomoon
    Sounds like a derailleur to me.
    thats what i was thinking then i thought cassette or something
    Quote Originally Posted by craftworks750
    Riding a mtb is like a reset button, 10 mins in and there is nothing else in the world that matters.
    my bikes
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  8. #8
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    Quote Originally Posted by picassomoon
    Sounds like a derailleur to me.
    cassette? shifter? a semi-slick?

  9. #9
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    A seat?

  10. #10
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    A pocket sized hooker?
    2010 Giant XTC1 29er - Easton Carbon Bars, Easton Carbon Stem, Straitline Platforms, Cat Eye V3, and one comfy seat.

  11. #11
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    Quote Originally Posted by OneSick29ER
    A pocket sized hooker?
    $110 MSRP? Definitely return it. Nasty.
    Just keep pedaling, don't stop pedaling.

  12. #12
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    Quote Originally Posted by NE SW Dakota
    A seat?
    ha, that's great i just put a moderately light weight ass hatchet of a seat on my single speed. i mean im not really siting down on it that often.
    litespeed's break

  13. #13
    Oz
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    I would call them, explain what happened and see what they want you to do. They may say keep it, they may want it back, but it is not yours to keep. I do agree that you should not pay a thing to send it back, thats on them.

  14. #14
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    :-)

    yes, definitely call them its the right thing to do.

    large or small, business can be tough in these times too

  15. #15
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    You keep it and you are a thief.
    MUD


    My weiner is 10.5".....Oh wait...I'm holding this ruler backward.

  16. #16
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    Quote Originally Posted by A from Il
    You keep it and you are a thief.
    Agreed

  17. #17
    tl1
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    Not if Santa or one of his elves is...

    Quote Originally Posted by A from Il
    You keep it and you are a thief.
    ...workin' at that store. I'd call and find out though.
    Attached Images Attached Images  

  18. #18
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    I agree with the self righteous wieners, you at least need to call them and let them know.

  19. #19
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    Similar thing happened to me recently. I received someone else's order packed in with mine. I called, they paid for the return ship and gave me a discount on my next purchase for my trouble. I haven't used the discount, but I had no beef with the dealer and felt good about doing the right thing.
    Use it, use it, use it while you still have it.

  20. #20
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    Someone, somewhere, has to account for the missing part. That person could end up being the guy packing orders, who is accused of stealing, and has to pay for the part to keep his job. That $110 might have been what he needed to buy food for his kids, or pay for gas to get to work...

  21. #21
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    ~Legally~....you didn't order it, you didn't ask for it, they can't prove they sent it to you, you can consider it a gift, yours to keep.

    But..............I also believe in karma. I would contact the store, let them know what happened. If they have quality customer service they will get back to you, and either say "keep it" (less likely to happen unless you made a large purchase) or "please send it back" (in which case-make sure they send a prepaid return mailer). If they are really good at customer service they will say "Return it, and because you are an honest customer of hours, we will send you a $25 gift certificate for your trouble" (and if that happens, absolutely nothing wrong with accepting it)

    However, if they have crappy customer service (I'm speaking to you Dell computer) and they don't follow up with you, try again, and if they still don't follow up with you, and you done the right thing and they are making it quite a task to help them correct their mistake, then keep the desktop computer.....err....I mean $110 part.

    And if it is a $110 part you don't need.....I dunno, sell it on Craigslist and donate the money to charity. Find some kid in the neighborhood riding a junker and upgrade his/her bike. My old pre-karma days I would take it to a store and trade it without receipt for store credit for something I do need.
    Last edited by To be named later; 08-15-2010 at 10:02 AM.

  22. #22
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    it would be better if you returned it BUT...if you keep it...you are not a thief and you did not actively do anything wrong. if you have no use for it and can only sell it for couple of bucks, then imho return it.

  23. #23
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    Although I think Karma is ridiculous because well it is, I'd return it or atleast offer to on the basis it's what you'd like someone to do for you if you screwed up at your job.

  24. #24
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    I think those who have called me a thief if I don't do XXXXX are out of line. This not my fault, and it is not of my doing.

    I don't really believe in karma. Some people do all sorts of things which don't jive with my sense of morality, and seem to get on just fine.

    With that said, I still think the right thing to do would be to contact them to see how they will handle it. If it is something that will cost me in any way, money or considerable time, then I will refuse to do anything else.

  25. #25
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    Although in this case I'd return it, if the bank accidentally slapped 50K into my account for no reason, I'd withdraw it / transfer it to another account then quickly offshore and laugh my socks off, but I HATE banks.

  26. #26
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    Some people do all sorts of things which don't jive with my sense of morality, and seem to get on just fine.
    You reap what you sow........


    someday......



    eventually.


    I'd call and see what they would like to do to get it back, if they want it.
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  27. #27
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    Quote Originally Posted by OdinOrion
    I think those who have called me a thief if I don't do XXXXX are out of line. This not my fault, and it is not of my doing.

    I don't really believe in karma. Some people do all sorts of things which don't jive with my sense of morality, and seem to get on just fine.

    With that said, I still think the right thing to do would be to contact them to see how they will handle it. If it is something that will cost me in any way, money or considerable time, then I will refuse to do anything else.
    receiving the item in your box of parts was obviously not your fault. however, since phoning them or emailing them takes just a few seconds, there's really no excuse for not taking that step. it goes without saying that they will pay for postage. if it's a part that you could use in the future, the shop might work out a deal with you where they charge your credit card the wholesale amount so they don't have to deal with the hassle. you'd still come out way ahead, and you'd know that you did the right thing.
    Originally posted by bucksaw87
    I still fail to see how mustaches, fixies, and PBR are ironic.

  28. #28
    Oz
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    I think enough has been posted on what should or shouldn't be done, I'd like to hear what happens when the OP contacts the seller. I was also wondering if anyone else has a similar experience to share and how they resolved the situation.

  29. #29
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    Well what the hell was it.

  30. #30
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    maybe the part is payment for the good karma you've already built. you might have a needy friend who rides with gears and on your next ride - that part will break, and you'll be in a position to supply it gratis. indirectly, the company will have helped a distressed biker, so they are doing the right thing.

    if the business is that worried about it, maybe they would have a better qc process.

    if I were in your shoes, though, I'd shoot them an email and let em know.

  31. #31
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    Yeah, calling you a thief was out of line.

    However, if you put yourself in their shoes, wouldn't you like someone to do the right thing if you made a mistake like that? How cool would that be if someone watched your back even when they didn't have to? I know it would make my day.

    It's not necessarily about karma in the hearafter, it's about being the type of person that you wish other people would be right now. The mentality of 'I got mine, screw you' is a terrible way to live.

  32. #32
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    as for what is the right thing to do is up to the receiver . but putting that aside my curiosity is getting the better of me I HAVE TO KNOW WHAT YOU GOT!!!

  33. #33
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    About ten years ago I sent two frames to a well respected powder coater for paint. They sent them back with a bonus of one custom painted Black Box Rock Shock and a beautiful custom road fork. It ends up the forks belonged to an industry big shot so when I called they were more than relieved. My reward was a free custom powder job on another frame. It took 3 years to cash in my chip but they honored it and gladly.

    I say do the right thing.

    jeff
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  34. #34
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    In a possibly interesting related story, I once ordered two tyres from a bike shop in another city here in Australia. I was only charged for one tyre. I phoned them and told them to charge my card for the other tyre. They thanked me for being honest, but never charged me for the other tyre.

    Months later, I ordered a bag from them with some other stuff. They charged me for the wrong bag which was an error in my favour of $30. I wondered why they never corrected the original tyre issue which was $50 and considered the possibility that I may actually be causing trouble for someone there because of their mistake.

    I concluded that over $30, it wasn't significant enough to warrant highlighting staff mistakes to the shop owner. I intend to try and patronise the shop in the future where possible. The problem there, ofcourse is their continued errors. Hopefully next time it'll be $30 in their own favour and I won't have to bother them.

  35. #35
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    I would either sell it, or give it to someone that needs it.

    I grew up playing Monopoly. When I see a bank error in my favor, I party down and/or pass it around.

    Yes, steel is most certainly stronger than aluminum EVERY time.
    ~Frosty Struthers

  36. #36
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    What if the part had been for SS and a one you could use. Would you still have asked this question?

  37. #37
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    Quote Originally Posted by crazy8
    What if the part had been for SS and a one you could use. Would you still have asked this question?
    And we roll around to the definition of integrity again: Doing the right thing when no one else will know if you did or you didn't.

    My own integrity and sense of self are worth vastly more than any shipping error.

  38. #38
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    I'd send it back....

    not sure why the OP even started this, (just do what YOU think is right nobody is rally going to convince you to do otherwise) but I had a similar situation just this week. Ordered a $20 seat collar, was billed for a $20 seat collar, but actually received a $160 stem in a size I could use. Could have kept it and ordered another seat collar, but I called them and told them of the mistake. They were appreciative, but did not do anything special (nor did they need to).
    that rug really tied the room together.

  39. #39
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    Quote Originally Posted by mudlake
    as for what is the right thing to do is up to the receiver
    No, not really. The right thing to do is objectively clear and obvious.

  40. #40
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    Quote Originally Posted by crazy8
    What if the part had been for SS and a one you could use. Would you still have asked this question?
    I never asked what to do in my original post. I just stated what had occurred.



    To stop the curiosity, the part is not very exciting. XT cassette.

    Now, this is my first single speed and my first bike in 15 years, so is this an item I could use? Certainly, especially if I don't take to the SS. Add to that, the fact that I will be running a normal freehub with spacers for the SS, for the above reasons. I have even considered running a small cassette on a SS hub at some point.

    Responses have been interesting.

  41. #41
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    There are a lot of high and mighty people on this board. I believe what goes around comes around as well but calling the guy a thief? He didn't steal it.

    Honestly... I would probably just keep it. I don't think that makes me a bad person. If they are willing to mail me a prepaid UPS label I might consider sending it back.

    The guy that packed it isn't going to have to shell out cost for it. As good as it might sound to be high and mighty, if the OP opened the box or anything the next guy that gets it will notice, plus paying for return shipping is killing the margin on it even more. If a company can't get it right it's not the OPs fault.

  42. #42
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    What exactly were you hoping to get by posting this information on MTBR?

    A cookie? A lesson in Karma?

  43. #43
    the test dummy
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    Aaaaaaaaaaaaahhhhhhhhhhhhhhhh What Is It!?!?!?!?!?!?!?!?!?!?!?!?!?!
    Last edited by insanitylevel9; 08-16-2010 at 10:08 AM.
    Quote Originally Posted by craftworks750
    Riding a mtb is like a reset button, 10 mins in and there is nothing else in the world that matters.
    my bikes
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  44. #44
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    Quote Originally Posted by Oz
    I think enough has been posted on what should or shouldn't be done, I'd like to hear what happens when the OP contacts the seller. I was also wondering if anyone else has a similar experience to share and how they resolved the situation.
    I had a similar experience. I received all the parts I ordered and also the invoice and parts for someone else's order. I emailed the mail order company but got no response. I called and talked to their customer service department and explained the situation. They thanked me and said they would email me a return shipping label. That was 3 months ago and I'm still waiting for the shipping label.

  45. #45
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    If you won the lottery, does it make you a thief? He got something for free, mistakes happen and some people benefit and others get the shaft, thats just the way it is in life. Although, i'd call them back and be nice, maybe they'll just let you keep it...

  46. #46
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    Quote Originally Posted by HSMITH
    And we roll around to the definition of integrity again: Doing the right thing when no one else will know if you did or you didn't.

    My own integrity and sense of self are worth vastly more than any shipping error.
    +1 By asking the forum what they think the OP is checking for the ethical answer. Most wouldn't ask for advise when morally confused about choices before them. I don't believe OP doubted what action he was taking, just needed a little support at the moment.

  47. #47
    1/2 fast or 1/2 assed?
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    Quote Originally Posted by insanitylevel9
    Aaaaaaaaaaaaahhhhhhhhhhhhhhhh What Is It!?!?!?!?!?!?!?!?!?!?!?!?!?!
    Look @ post #40.

  48. #48
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    Quote Originally Posted by 12snap
    I had a similar experience. I received all the parts I ordered and also the invoice and parts for someone else's order. I emailed the mail order company but got no response. I called and talked to their customer service department and explained the situation. They thanked me and said they would email me a return shipping label. That was 3 months ago and I'm still waiting for the shipping label.
    If it were me I'd call again, saying its my last effort and they have 10 days to take care of biz otherwise it's mine.

  49. #49
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    Doing the right thing is as simple as picking up the phone and making the call. Companies usually make it very easy to return by giving you shipping labels and arranging pick ups from your home in these situations.

    Karma, right vs. wrong, etc is all on the individual. I personally think anyone who doesn't make an effort to get the part back is a shitbag....but that is just me.
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  50. #50
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    just call them and tell us what they say, and if it bad or a pain, tell us the name of the company!

  51. #51
    SSolo, on your left!
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    Quote Originally Posted by Guitar Ted
    You reap what you sow........


    someday......



    eventually.


    I'd call and see what they would like to do to get it back, if they want it.
    Yes.............................................
    Get off the couch and ride! :)

  52. #52
    MoJo Moto
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    Ok.....this is what happened to me...

    I ordered a Ultimate Stand from Beyond Bikes, good price and quick delivery.

    Well a few days later a second stand shows up. The paperwork was a dupilcate, same shipper number. So I call, the lady was quite suprised...she said something about me being a Texan(?) and sent a return shipping label.

    So I return the stand....later I get a call from the receiving dept asking why I had sent it back. Some times I wonder.... if a supplier is so outa control, should I have kept it?

    But yea, I believe in karma.

    Tootles...
    Ride Hard or Ride Home Alone.

  53. #53
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    I'd call and see what they want to do, I bet they tell you to keep it.

    And in my experience, F the karma thing, it just feels pretty damn good to do the right thing.
    I only ride bikes to fill the time when I'm not skiing.

  54. #54
    what a joke
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    What ratio is it? If its the 12-36 I will give you $30 for it.


    Seriously though, you are not a thief. But, giving them a call or sending an email would be the thing to do.
    blah blah blah

  55. #55
    the test dummy
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    Quote Originally Posted by Koppuh Klyde
    Look @ post #40.
    missed that
    Quote Originally Posted by craftworks750
    Riding a mtb is like a reset button, 10 mins in and there is nothing else in the world that matters.
    my bikes
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  56. #56
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    Put it this way: If the vendor messed up your* order and left something out, you'd* be on the phone in a heartbeat. Is adding something extra really that different?

    *Hypothetical person

  57. #57
    DWF
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    Quote Originally Posted by Joe Nation
    Put it this way: If the vendor messed up your* order and left something out, you'd* be on the phone in a heartbeat. Is adding something extra really that different?

    *Hypothetical person
    Bingo.
    A man must have enemies and places he is not welcome. In the end we are not only defined by our friends but those against us.

  58. #58
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    Do the right thing and send it back. Karma is a *****!

  59. #59
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    I had the same with a warranty claim I filed with HOPE. HOPE send the repaired hub back. But it got lost in the mail. I called. They sent me a complete new hub. Several months later the repaired hub showed up at my doorstep. So now I had two hope SS hubs. Only one I did really pay for.

    I mailed HOPE with the question where to send the new hub they send me (I did not lace it yet). They mailed back and said that I could keep it for being honest.

    Karma will come back. I do not believe in it. But there's more chance of goodwill towards you if you act out of goodwill. And if darn well just gives you a happy day when a company says something like that.

  60. #60
    Northern Aggressor
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    Sell the part on ebay, and use the proceeds to buy meth. End of story.

  61. #61
    Its got what plants crave
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    In the mail order business it takes time and money to have product picked up. Most won't bother if the item is less than about 25 to 30 dollars. Otherwise they will more than likely send you a call tag, and thank you for your honesty. If you don't, they write it off on their insurance as a loss. It happens a lot, and mistakes are to be expected in the industry. A certain amount of loss is written into their profit margins. While it isn't exactly the most HONEST thing to keep it, I disagree that it makes you a thief if you do. You didn't go to their warehouse and consciously remove the merchandise. Contacting them is obviously the right thing to do. Whether you do or not is up to you to decide and the consequences are yours to live with.
    Ocala Mountain Bike Association - www.omba.org

  62. #62
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    I once ordered a set of wheels (Hope hubs on Salsa rims) and what did I get in the box...

    A BEAUTIFUL custom painted Independent Fabrications 29er frame and fork (steel) with a Chris King headset, White Industries ENO crankset, and a Phil Wood bottom bracket already installed on the frame. Thomson seatpost in the box too. It was a good lookin' bike!

    In the companies defense, both of our last names were Jones. The box had Jones in marker on the outside, so the labels got mixed and went on the wrong boxes. I called them and they were very nice and we got it straightened out.

    The IF was waaay too big for me anyway!

  63. #63
    Noli Me Tangere
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    The Man has oppressed you long enough. Stick it to The Man.
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  64. #64
    U sayin' Bolt ?
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    One time I drove through the kfc drive-thru with friends and the pretty built blonde working there tried to give me what seemed like the orders for everyone behind me. I quickly refused it, even though I could of used all that chicken to permenantly grease up my innards, I did the right thing. I later met and dated that dime, conclusion: cat is worth more than chicken

  65. #65
    Jacob 34:19
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    Quote Originally Posted by knutso
    One time I drove through the kfc drive-thru with friends and the pretty built blonde working there tried to give me what seemed like the orders for everyone behind me. I quickly refused it, even though I could of used all that chicken to permenantly grease up my innards, I did the right thing. I later met and dated that dime, conclusion: cat is worth more than chicken
    Now that's funny!

  66. #66
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    The old Golden Rule comes into play my friend.
    If the package showed up and didnt have everything you paid for what would you have done?
    Yeah....there you go friend.

  67. #67
    Short-Change-Hero
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    I have had a situation like this, but with computer parts. Called the company up and they thanked me for calling, rep was able to find what order it was supposed to go to and found out that the inventory was showing the item shipped. Needless to say, a few days later I get a thank you email from the shipping manager and rep with confirmation that all items are in good standing and because of my "honesty and customer loyalty" (I have been purchasing from them for close to 8yrs now) I should consider the extra item a reward. I know stuff like that rarely happens but you never know.

  68. #68
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    So what happened? Did you call them?
    S
    "You know how they make aluminum bike frames? They take steel and suck out all the soul..."

  69. #69
    Northern Aggressor
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    Quote Originally Posted by insanitylevel9
    what they send you?
    my guess: a dildo.

  70. #70
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    Sent the company an email. Told them what happened and what part they sent on accident. Waiting on a reply now. I had no doubt as to what I was going to do from the start, but was in no hurry to do anything right away.

    We shall see how it turns out.

  71. #71
    Tulsa
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    Quote Originally Posted by OdinOrion
    Sent the company an email. Told them what happened and what part they sent on accident. Waiting on a reply now. I had no doubt as to what I was going to do from the start, but was in no hurry to do anything right away.

    We shall see how it turns out.
    you're causing someone an inconvenience with that email, Odin, hah

    the comments/advise on the thread are funny in an ann landers kind of way

    others stories are pretty good though
    wherever you go, there you are

  72. #72
    mtbr member
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    Quote Originally Posted by OdinOrion
    Sent the company an email. Told them what happened and what part they sent on accident. Waiting on a reply now. I had no doubt as to what I was going to do from the start, but was in no hurry to do anything right away.

    We shall see how it turns out.
    Good man.

  73. #73
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    Quote Originally Posted by OdinOrion
    Sent the company an email. Told them what happened and what part they sent on accident. Waiting on a reply now. I had no doubt as to what I was going to do from the start, but was in no hurry to do anything right away.

    We shall see how it turns out.
    Good man.

  74. #74
    West Chester, PA
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    Quote Originally Posted by knutso
    One time I drove through the kfc drive-thru with friends and the pretty built blonde working there tried to give me what seemed like the orders for everyone behind me. I quickly refused it, even though I could of used all that chicken to permenantly grease up my innards, I did the right thing. I later met and dated that dime, conclusion: cat is worth more than chicken
    BS. I've never seen an attractive woman working at KFC.

  75. #75
    mtbr member
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    Quote Originally Posted by 92gli
    BS. I've never seen an attractive woman working at KFC.
    <a href="https://s259.photobucket.com/albums/hh301/VTECnical/?action=view&current=0116_conrad_lc_tmz-1.jpg" target="_blank"><img src="https://i259.photobucket.com/albums/hh301/VTECnical/0116_conrad_lc_tmz-1.jpg" border="0" alt="Photobucket"></a>

  76. #76
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    I had the same thing happen with a set of brakes. They messed up the order (wrong shipping option, too slow) and to rectify it, sent me a set of brakes next day to make sure I'd have em in time. The following week, the brakes show up. I could have kept em and certainly put them to use, but that's a dick move, especially considering the service I got. This was with fullcycles.com.

  77. #77
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    3 hrs and counting. Nothing so far, other than a cheesed up automated response 1 minute after I sent the email.

  78. #78
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    Thanks for answering my Q!

    It is funny how folks were giving opinions: "You should ..." and I certainly had my own I just kept them to myself... that said:

    I'd have given them a call as that's the clearest way to communicate (with them at least) in my book... I likely would have had a quicker resolution - which is what I'm after in a situation like this...


    Quote Originally Posted by OdinOrion
    3 hrs and counting. Nothing so far, other than a cheesed up automated response 1 minute after I sent the email.
    Easy there tiger... it's not like this email went out as soon as you opened the box. Recognize that it may take a bit for someone to figure out how they want to deal with it. the first person to read it is not the one who will make the decision...


    Give them a chance, after all you were "in no hurry to do anything right away"...

    I'm guessing that you'll get an email from them by the end of the day tomorrow - more than likely first thing tomorrow morning.

    Keep us posted...

    S
    "You know how they make aluminum bike frames? They take steel and suck out all the soul..."

  79. #79
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    Quote Originally Posted by GTR-33
    There are a lot of high and mighty people on this board. I believe what goes around comes around as well but calling the guy a thief? He didn't steal it.

    Honestly... I would probably just keep it. I don't think that makes me a bad person.
    He hasn't stolen it yet but if he decides to keep part without contacting the sender he will have stolen it IMHO.

    By you keeping the part does that make you a good person? I don't understand how people can feel good about themselves profiting from someone else's mistake.

  80. #80
    808+909 = Party Good Time
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    Quote Originally Posted by Guitar Ted
    You reap what you sow........
    someday......
    eventually.

    I'd call and see what they would like to do to get it back, if they want it.
    +1...

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