My Canzo broke......

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  • 11-05-2009
    HOLLYWOOD33
    My Canzo broke......
    While washing my bike after today's ride I noticed something that wouldn't quite wash off....... :madman:

    Put a call out to https://www.airbomb.com/ where I bought it in July 2009.... The guy on the phone seemed cool, and told me to email them with pics....

    I'm supposed to hear something within 24 hours... If not, I will be calling back.....

    This is my only bike............ :cryin:






  • 11-05-2009
    thomllama
    ECCCK!!!!!!!!!!!!

    Voodoo is pretty good, I e-mail them pretty regularly getting tech info, sometimes it takes a week to get info back, others i get it hours later,.. think it's more a when they are in thing... very sad to see.!! :eekster:
  • 11-05-2009
    Renovatio
    That is a good sized crack!

    Good reason to buy a 2nd back up bike....Rigid 29er SS? just to have something different.
  • 11-05-2009
    bigdrunk
    Airbomb = Beyond Bikes. Don't hold your breath.
  • 11-05-2009
    HOLLYWOOD33
    Quote:

    Originally Posted by bigdrunk
    Airbomb = Beyond Bikes. Don't hold your breath.

    Please elaborate..........


    AFA a back-up bike, I'm kinda kickin' myself in the ass for selling my Mono-9 Redline.......
  • 11-05-2009
    zarr
    Quote:

    Originally Posted by HOLLYWOOD33
    Please elaborate..........


    AFA a back-up bike, I'm kinda kickin' myself in the ass for selling my Mono-9 Redline.......

    Maybe you may need to deal directly with VooDoo Cycles.
  • 11-05-2009
    banks
    do you have the original purchase receipt?
    Did you get confirmation with Voodoo BEFORE you slathered the interweb with these pictures?
  • 11-05-2009
    Val Garou
    Quote:

    Originally Posted by banks
    do you have the original purchase receipt?
    Did you get confirmation with Voodoo BEFORE you slathered the interweb with these pictures?

    Confirmation of what?

    That it's broken?
  • 11-05-2009
    banks
    /\ uranidiot
  • 11-05-2009
    Duzitall
    Hollywood, if you have your receipt you might want to call or email Voodoo direct. They will want a copy of the receipt, the serial number, frame size, pictures of the break and a picture of the entire frame.

    My '07 Canzo (broken chain stay) is out of warranty because I'm not the original purchaser but Voodoo still offered to help me out a little. They haven't followed through yet but I'm sure they will. Voodoo doesn't owe me anything so I'll be grateful for any help they offer.

    It's been a really fun bike for the short time I got to ride it
  • 11-05-2009
    bigdrunk
    They have a horrible rep, just read the shop reviews here on MTBR. It is hard enough getting them to help you are at the shop. If you want a quick turn around, take others advice and deal with Voodoo directly and not have Beyond Bikes be the middle man which will slow down getting your new frame.


    Quote:

    Originally Posted by HOLLYWOOD33
    Please elaborate..........


    AFA a back-up bike, I'm kinda kickin' myself in the ass for selling my Mono-9 Redline.......

  • 11-06-2009
    HOLLYWOOD33
    Quote:

    Originally Posted by Duzitall
    Hollywood, if you have your receipt you might want to call or email Voodoo direct. They will want a copy of the receipt, the serial number, frame size, pictures of the break and a picture of the entire frame.

    My '07 Canzo (broken chain stay) is out of warranty because I'm not the original purchaser but Voodoo still offered to help me out a little. They haven't followed through yet but I'm sure they will. Voodoo doesn't owe me anything so I'll be grateful for any help they offer.

    It's been a really fun bike for the short time I got to ride it

    Yes... I have the receipt....

    Thanks for the help Duztitall..... :thumbsup:


    AFA the guy with the "pictures slathering the internet" comment, I simply stated a fact...

    Never did I say one negative thing about Voodoo or this bike... In fact, I expect that it will be replaced and I look forward to riding another....

    Thanks again to those who offered help and suggestions..........
  • 11-06-2009
    ghawk
    Please let us know how Voodoo responds. That would help all of us and put a positive spin on this thread.
    I don't see anything wrong with posting, that is what mtbr is for !!! but I was also looking at the bike. (Geez what a great price for a 100mm 7000 series 29er frame) and am interested on how they respond. But I agree with talking to them directly.
  • 11-06-2009
    Duzitall
    I agree with ghawk. Hollywood never said anything bad about Voodoo in fact we know he loves the frame. I also look forward to riding my replacement Canzo just like slocause is riding his. As for frame breakage, same old story. Voodoo has sold many, many of these frames and every manufacturer has frames that break.
  • 11-06-2009
    nitrousjunky
    You will be well taken care of
    Check out the link to slocaus's post below. His broke in what appears to be pretty close to the same spot.
    http://forums.mtbr.com/showthread.ph...72488#poststop
  • 11-06-2009
    jcaino
    That sucks! Hope they take care of you.
  • 11-06-2009
    2TurnersNotEnough
    Quote:

    Originally Posted by nitrousjunky
    Check out the link to slocaus's post below. His broke in what appears to be pretty close to the same spot.
    http://forums.mtbr.com/showthread.ph...72488#poststop

    That's kind of a weak point for the flat rocker frame designs. There are plenty of Turner and Ellsworth frames that broke in that area until the seat tubes were beefed up. The big question is what the mfr. does for you when you give them the bad news. I'm sure Voodoo will do the right thing.
  • 11-06-2009
    HOLLYWOOD33
    Thanks again everyone for the suggestions... I have emailed Voodoo, and I am awaiting their response....

    I trust they will make good.......
  • 11-07-2009
    HOLLYWOOD33
    My reply from Voodoo........... :thumbsup:


    Quote:

    HI Chris,

    Sorry you have to deal with this so soon! We can definitely help. I have the photos, but I will need the serial number and a copy of your receipt as well. If you can send those soon I will forward everything to our distributor and get you a new frame.

    Talk to you soon,

    John

  • 11-07-2009
    jeffw-13
    Well done VooDoo. :thumbsup:
  • 11-07-2009
    poppy
    Quote:

    Originally Posted by HOLLYWOOD33
    My reply from Voodoo........... :thumbsup:

    Simple and well done :thumbsup:
  • 11-09-2009
    Duzitall
    Awesome Service
    My replacement frame is on the brown truck. Voodoo and BTI-USA went WAY out of their way to help me. Joe Murray owed me nothing since my frame was not even under warranty.

    Voodoo rocks. Thanks to Joe Murray, John Benson at Voodoo and Preston at BTI :thumbsup:
  • 11-09-2009
    thomllama
    Quote:

    Originally Posted by Duzitall
    My replacement frame is on the brown truck. Voodoo and BTI-USA went WAY out of their way to help me. Joe Murray owed me nothing since my frame was not even under warranty.

    Voodoo rocks. Thanks to Joe Murray, John Benson at Voodoo and Preston at BTI :thumbsup:

    Saawwweeeettt!! we will need pictures ASAP!!!;) :D
  • 11-12-2009
    HOLLYWOOD33
    Quote:

    Originally Posted by Duzitall
    My replacement frame is on the brown truck. Voodoo and BTI-USA went WAY out of their way to help me. Joe Murray owed me nothing since my frame was not even under warranty.

    Voodoo rocks. Thanks to Joe Murray, John Benson at Voodoo and Preston at BTI :thumbsup:

    That's who is helping me... Good guy to work with....

    I just confirmed that my new (warranty replacement) frame is shipping out today via BTI....

    Should be here by next week!!! :D

    Thanks for the no hassle replacement Voodoo.................... :thumbsup:
  • 11-12-2009
    Duzitall
    Quote:

    Originally Posted by HOLLYWOOD33
    Thanks for the no hassle replacement Voodoo.................... :thumbsup:

    Momma sent me a text said UPS brought me a frame today :thumbsup:
  • 11-12-2009
    HOLLYWOOD33
    Quote:

    Originally Posted by Duzitall
    Momma sent me a text said UPS bought me a frame today :thumbsup:

    Nice!!!!
  • 11-12-2009
    mattybfat
    This is all very comforting to hear as a Voodoo Canzo owner and only hope that I don't need to ever use a warranty... Good job Voodoo!!!!
  • 11-14-2009
    Duzitall
    My '07 Canzo hit the trails again today thanks to slocaus :thumbsup: My new black frame is still in the Voodoo box for now. I'll build it up the first day it rains here in San Diego if I can hold out that long.

    I'll post up some pictures of both soon.
  • 11-15-2009
    slocaus
    Quote:

    Originally Posted by Duzitall
    My '07 Canzo hit the trails again today thanks to slocaus :thumbsup: My new black frame is still in the Voodoo box for now. I'll build it up the first day it rains here in San Diego if I can hold out that long.

    I'll post up some pictures of both soon.

    Make sure you include close ups of the stays. :D

    Ride it and enjoy. These are great bikes at a price that allows more of us to ride 29er dual suspension. In this mass produced world, some things are going to fail, no way around it, and a good company will stand behind their product. Voodoo has proven that, even for those who are not the original purchaser.
    Kudos again to Voodoo.

    edit - fresh pics
    <a href="https://picasaweb.google.com/lh/photo/PjUEv3OtiSjmA1xR60j9UQ?feat=embedwebsite"><img src="https://lh3.ggpht.com/_rrYqLPGLdY4/Svg36hX8XRI/AAAAAAAAE9s/211eIabf0Mw/s800/PB081078.JPG" /></a>

    <a href="https://picasaweb.google.com/lh/photo/pjzbu22l9Dq9xBwLNpL__A?feat=embedwebsite"><img src="https://lh3.ggpht.com/_rrYqLPGLdY4/Svg4CC6ygbI/AAAAAAAAE-I/0E8UedSkdIQ/s800/PB081084.JPG" /></a>

    <a href="https://picasaweb.google.com/lh/photo/vWyI5J57RdrfI4s6b5Bw6g?feat=embedwebsite"><img src="https://lh6.ggpht.com/_rrYqLPGLdY4/Svg4IWwgcVI/AAAAAAAAE-c/qsYBk-1cHG0/s800/PB081089.JPG" /></a>

    <a href="https://picasaweb.google.com/lh/photo/0tzfh400I6scLcKQ-af13Q?feat=embedwebsite"><img src="https://lh4.ggpht.com/_rrYqLPGLdY4/Sv147VjB2sI/AAAAAAAAFCs/oBlkXDyeGdM/s800/LPine110809.jpg" /></a>
    Twelve plus miles up to the right, seven plus miles down to the left; 5000 feet gained and lost, and tons of these :D along the way


    I know, not much of the bike, but it has me out there. :thumbsup:
  • 11-15-2009
    thomllama
    Quote:

    Originally Posted by slocaus
    Make sure you include close ups of the stays. :D

    Ride it and enjoy. These are great bikes at a price that allows more of us to ride 29er dual suspension. In this mass produced world, some things are going to fail, no way around it, and a good company will stand behind their product. Voodoo has proven that, even for those who are not the original purchaser.
    Kudos again to Voodoo.

    what he said X2 - makes me happy i have a voodoo!! :thumbsup:
  • 08-25-2010
    thomllama
    well, my voodoo broke too now :cryin:

    I am soo sad :nonod: :incazzato:

    Thing has been creaking for a couple weeks, thought it was the new bottom bracket (which did have a bad seal) went to clean it today and install the new BB and found this :(












    thank god I didn't sell the K2 ::) It is under warr, but no new voodoo's till late Sept at the earliest :bluefrown: They want me to go through a shop, but no shop round here carries them. soo we'll see... everyone has been super cool on e-mails... :aureola:
  • 08-25-2010
    Duzitall
    Nooooo! Bummer. Speedy replacement wishes.