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Thread: Thanks Yeti!

  1. #1
    parts leftover
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    Thanks Yeti!

    I just wanted to take a moment to say thanks to Yeti for handling my warranty situation on my bike with ease and expediency. The details regarding the the specific defect aren't relevant. I took my bike in to my lbs, and was up and running again in less than 2 weeks. Service was excellent all the way around, and I'm a happy customer. With several negative warranty threads running right now, I thought it important to share a positive experience.

  2. #2
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    Yeti, Ibis, and Apple are the three best companies (out of all industries) I've ever had to deal with regarding warranty. I've had issues w/ computers, Tvs, gas fireplaces, cars, ect. and those (for me anyway) came out on top.
    Bmw motorcycles, Santa Cruz bikes were decent; one other Vpp company not so much.
    I'd hit it, but I bruise like a peach.

  3. #3
    Long live the ASR-7
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    That's great! Too bad this thread won't explode like the negative ones. The internet can be so bad about ruining a company's image.

  4. #4
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    Quote Originally Posted by Doba View Post
    That's great! Too bad this thread won't explode like the negative ones. The internet can be so bad about ruining a company's image.
    Agree. There's always that guy who at their own fault damages the bike, then plays it off as if the frame failed on its own, just to get a free replacement. When they don't get the free replacement, they make every attempt to ruin the company on this forum.

  5. #5
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    Quote Originally Posted by giantdefy View Post
    Agree. There's always that guy who at their own fault damages the bike, then plays it off as if the frame failed on its own, just to get a free replacement. When they don't get the free replacement, they make every attempt to ruin the company on this forum.
    ohhh reallllyy.....

    pfft....
    you can get passed a dog... nobody fuks with a lion

  6. #6
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    Amazing! This thread pops up just as the multiple threads on people getting screwed on breakage issues come up. Looks like Yeti is trying to do some damage control to me. I hope Trek does buyout Yeti. Bet they d do a better job of handling issues w broken frames.

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    Quote Originally Posted by bpnic View Post
    Yeti, Ibis, and Apple are the three best companies (out of all industries) I've ever had to deal with regarding warranty. I've had issues w/ computers, Tvs, gas fireplaces, cars, ect. and those (for me anyway) came out on top.
    Bmw motorcycles, Santa Cruz bikes were decent; one other Vpp company not so much.
    Hilarious Ibis is on your list. I personally had an Ibis. Biggest POS I've owned.

  8. #8
    parts leftover
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    My only connection to Yeti is that I bought one of their bikes to add to the four other brands I also own. If you have evidence otherwise, feel free offer it.

    Quote Originally Posted by Bronsondude View Post
    Amazing! This thread pops up just as the multiple threads on people getting screwed on breakage issues come up. Looks like Yeti is trying to do some damage control to me. I hope Trek does buyout Yeti. Bet they d do a better job of handling issues w broken frames.

  9. #9
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    Quote Originally Posted by Bronsondude View Post
    I hope Trek does buyout Yeti.
    You got any proof of this or just trolling for a response?

    So when someone says they were taken care of you instantly think damage control from the company. Awesome! You're THAT guy aren't you? When your IPhone breaks I will guess you call up Foxcomm since they built it and then slapped Apple's logo on it right?

    Just remember there are 2 sides to each warranty issue. Go through proper channels and it's much easier. Sling your issue over the net when you don't get your way and then sit back and watch the fireworks huh?

    I have no connection to Yeti except that I live 15 minutes from the plant and have always been a happy customer for 21 years.

    Schlim glad to hear your back on the trail.
    Proud Tribe member since 1992 - looking for better singletrack to be ridden year round

  10. #10
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    Re: Thanks Yeti!

    I work for the shop that did the warenty work for the OP. This is not the first or likly the last warranty work we have done with Yeti. Every time the transaction between customer, our shop, and Yeti has been professional. I have personally warrantied a swing arm for my SB66 alloy and all was fine.. I will say that warranty work may not as fast as some other companies because they often want the part back before shipping out a replacement. But still within a reasonable time frame. Overall every warranty issue has been solved fairly and within a reasonable time frame.

    My only "complaints" with them are

    1. The price they charge for shipping on bikes and frame (compared to the Giants in the industry that have arranged cheaper shipping rates)

    2. The fact that most of the time you have to ship warranty parts back at your cost and they pay to ship the new parts to you.. I had to pay $12 shipping *gasp* to give them my swing arm (to inspect the damage) and they sent me a brand new one a week later. I didn't deal with OP as I wasn't working the days while his Swing arm was being replaced, but my guess would his case would be something similar..

    Both are not really big issues, just differences in how they operate compared to other "big guys".




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  11. #11
    26 for life.
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    They've given me 2 swing arms for my SB66 so far. All sorted as quick as you could expect at the bottom of the world.
    Sent from the future to destroy the past.

  12. #12
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    I've had nothing but great experiences with Yeti!
    Warranty claims handled promptly with no questions asked, great conversations with Yeti staff and amazing performance from their bikes. Frankly, I feel I couldn't be happier with any other bike. I currently own two Yetis.

    Unfortunately, its inevitable that not everyone will have a such a great experience with Yeti or a Yeti bike. Then in some cases, those disappointed folks are going to complain on forums and let everybody know about their particular situation and try to sway potential customers - and that's fine! But I strongly believe that there is just a small percentage of folks out there who have experienced unfortunate situations and I definitely feel for you guys. Ultimately though, there are tens of thousands of very happy Yeti riders out there loving their bike(s) and proud to be in the Tribe! (And that can be said about most bike companies)

    Anyway, Cheers to Yeti Cycles for their exceptional bikes and excellent overall customer service

  13. #13
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    Back in 2010, Yeti went above and beyond in the way they handled my warranty claim. The LBS that I bought the frame from had gone out of business. Rather than send me to a different LBS, Yeti handled my claim directly. That made my life much easier, as the next closest Yeti LBS for me was a considerable jaunt away.

  14. #14
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    Quote Originally Posted by BlownCivic View Post
    Back in 2010, Yeti went above and beyond in the way they handled my warranty claim. The LBS that I bought the frame from had gone out of business. Rather than send me to a different LBS, Yeti handled my claim directly. That made my life much easier, as the next closest Yeti LBS for me was a considerable jaunt away.

    They shipped my parts directly to me (closest dealer 2.5hr drive) without ever asking for the "bad sb66 parts" back. It was a claim that was handled through email and pictures. The claim could have gone either way; my fault or the manufactures (parts not actually Yeti branded), but they sided with me and threw extras like water bottles, can koozies, and stickers into the box.
    ..and I have the email from the warranty guy (Nate) to prove how totally cool they were (in my opinion) to deal with.

    Rockshox went above and beyond for me too. Full factory rebuild an out of warranty Reverb I bought secondhand on ebay, and they did it for free. Never even asked me for shipping $$...
    I planned to have to pay for a full rebuild following it's implosion after a cased jump.
    Last edited by bpnic; 03-31-2014 at 12:21 PM.
    I'd hit it, but I bruise like a peach.

  15. #15
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    Quote Originally Posted by Bronsondude View Post
    Hilarious Ibis is on your list. I personally had an Ibis. Biggest POS I've owned.
    Remember a couple of days ago when you told us you had no brand loyalty?
    Yeah, that was fvcking hilarious.
    You're an embarrassment to SC bikes.

    *edited*
    I'd hit it, but I bruise like a peach.

  16. #16
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    ^^This

    I have personally worked with both Yeti and Ibis on warranty issues and they have been the best I have ever encountered in any industry.

  17. #17
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    Quote Originally Posted by KiwiJohn View Post
    They've given me 2 swing arms for my SB66 so far. All sorted as quick as you could expect at the bottom of the world.
    alloy or carbon? I've ridden the snot out of my 575 with carbon triangle and never had any issues (knock on wood). Just got an SB66c this year, the deal was too hard to pass up.

  18. #18
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    Quote Originally Posted by BDKeg View Post
    alloy or carbon? I've ridden the snot out of my 575 with carbon triangle and never had any issues (knock on wood). Just got an SB66c this year, the deal was too hard to pass up.
    It's an alloy. The latest one looks different & appears the problem has been fixed.
    Sent from the future to destroy the past.

  19. #19
    Int'l Sales Mgr. - Yeti
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    Don't you guys know that positive posts about our service are strictly prohibited in this forum?!

    Haha . . . seriously guys, thanks for the love. I've said it before and I'll say it again: you guys pay our paychecks, and we're really grateful for that. I hope we continue to earn your business with great products and superb service.

    Things can get pretty toxic in some of these forums, but I'll continue to try to help out and chime in. My email address in my signature, so just drop me a line if you ever need anything.

    JP
    Yeti Cycles// Ride Driven

    Please Email rather than PM: johnp AT yeticycles DOT com

  20. #20
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    20 years in the industry, and dealing with a lot of different companies(big three down to yeti,Titus, etc), i can't say i've ever had a bad experience regarding warranty issues. Some were better than others, don't get me wrong,but that's what happens.

    I have found that honesty, and a non-aggressive approach has always been the best way to handle them.

    i did recently have an issue with my new 95,(not so much a warranty, but mix up) and it was taken care of professionally, and to my satisfaction. And, admittedly, i was a bit of a PITA. Nick and Nate can vouch for that.
    bikeporn is protected speech

  21. #21
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    Quote Originally Posted by bpnic View Post
    They shipped my parts directly to me (closest dealer 2.5hr drive) without ever asking for the "bad sb66 parts" back. It was a claim that was handled through email and pictures. The claim could have gone either way; my fault or the manufactures (parts not actually Yeti branded), but they sided with me and threw extras like water bottles, can koozies, and stickers into the box.
    ..and I have the email from the warranty guy (Nate) to prove how totally cool they were (in my opinion) to deal with.

    Rockshox went above and beyond for me too. Full factory rebuild an out of warranty Reverb I bought secondhand on ebay, and they did it for free. Never even asked me for shipping $$...
    I planned to have to pay for a full rebuild following it's implosion after a cased jump.
    This is the way all of my warranties have worked in the past , and I do a lot of work for a large conglomerate that owns 4 store in my area and really do not have any problems , with a good cameras and the internet there is no reason to go 2.5 hrs out of the way to a dealer twice only to be told no .

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    I worked in a shop for a few years way back in HS/College days. Learned enough back then to still make me fairly handy with a wrench, but I haven't bothered to learn some of the newer components (disk brakes, shocks) that's come about since then. A lot of things seem to be the same then (mid 1990s) as today when it comes to customer relations, and "Just Riding Alongs" are even more common as riders push their bikes harder.

    Having that background, my best customer service experiences with broken parts has been when I've gone into the shop and broken the tension right away by letting them know I'm not even about to say I was JRA. That bent derailleur - yep, I washed out on the trail and tossed the bike to avoid breaking my ankle. Taco'd rim (been a while since one of those) - I pussed out and changed my mind last minute on a tough line.

    Amazingly, being truthful and a little self deprecating about my bike skills has never been met with anything other than some laughter, gets my bike thrown up in the stand instead of in a long queue, and even has gotten me an unasked for discount almost every time. Shocking how that all works.

  23. #23
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    Quote Originally Posted by Bronsondude View Post
    Amazing! This thread pops up just as the multiple threads on people getting screwed on breakage issues come up. Looks like Yeti is trying to do some damage control to me. I hope Trek does buyout Yeti. Bet they d do a better job of handling issues w broken frames.
    I take back the nice things I said to you... Somewhere there is a bridge missing it's troll.
    Epic Ride. Epic Lunch.

  24. #24
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    I also wanted to post that i have had a great experience with Yeti. I live in Florida and had a warranty claim back in 2012. Yeti handled it extremely fast and sent me a big top frame to replace my Arc. Awesome bikes and excellent customer service!!

  25. #25
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    Quote Originally Posted by bpnic View Post
    Remember a couple of days ago when you told us you had no brand loyalty?
    Yeah, that was fvcking hilarious.
    You're an embarrassment to SC bikes.

    *edited*
    Because I ve had negative experience w an Ibis I'm loyal to Santa Cruz? Seriously, there is medication for the "demons" you've been seeing. I d suggest a visit to your local Dr. LOL. Who's the troll buddy?

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