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  1. #1
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    No more Yeti for me .

    You guys know I loved my 95C, when it was new the bike was really stiff and worked well , ( once I installed the Pike fork and valved the rear shock to work, then I was really in love ).
    After a few rides I started having issues with the paint on the bike chipping this happened while riding on the street for 2 months as I was recovering from a car accident. I called Yeti and described the chipping from frame flex because the bike had never been down as I was riding only on the street. I got no help from Yeti and in fact they really did not want to talk to me at all on the phone , they were very short and rude and did not care at all.
    Then 2 months ago I started getting a major amount of flex in the main frame and in the rear triangle ( it was obvious my frame set was week )
    thats why all the chipped paint and cracking around the aluminum mounting boss.
    I got ahold of Matt Fisher in warranty again and he really did not care one way or the other , told me to take the bike to a Yeti dealer which I did. The dealer saw the paint flaking off the frame and called yeti and yeti said it looks like crash damage on the rear section and possibly a crack and would provide no warranty. Yeti knew about the paint chipping off my bike months ago yet the are using it as an excuse now not to warranty my frame and rear section that flexes. I really feel like I was thrown under the bus and blackballed by Yeti.

    So Matt Fisher turned down any warranty but he said he would replace the crashed rear section for me for $600 dollars and said nothing about the frame .

    So I got about 7 months use out of the best bike that Yeti makes and I have no warranty help on a defective frame set.

    Thats a $3K Frame paper weight in my opinion .

    So I just wanted to let you guys know that Yeti does not take care of all their customers , I know there is a lot of you guys on the 66C and the 95C that got new frame sets for some of theses same issues I currently have but Yeti will not even return my e-mails at this point. I would really like Yeti the be a standup company the way Niner, Specialized and Santa cruz does with frame warranty issues. I had every expectation that if I had a true warranty problem I would get honest help but that has been far from the reality with Yeti. This in now a matter of principal and I would ideally like Yeti to stand behind their product. I am attaching a video showing the flex and the way I rebuilt the bike and tested for the flex.

    I also talked to another Yeti dealer in AZ that agreed with me and said that Yeti was really difficult to work with on warranty issues and he would not sell them any more because of their bad customer service .

    So I have been Demoing other bikes again getting ready to buy another bike to replace this 7 month use bike . ( actually I will need two bikes now )

    It looks like Im down to the Niner Rip 9 , the Specialized Enduro 29 and the Santa Cruz Tall boy LTC.

    I will still be on here because you guys are some good friends,... and bear I am working on your Yeti Tools now , I have not forgot about you

    <iframe src="//player.vimeo.com/video/87892499" width="500" height="281" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe> <p><a href="http://vimeo.com/87892499">Yeti SB95C Flexi Flyer</a> from <a href="http://vimeo.com/user7045432">kelstr</a> on <a href="https://vimeo.com">Vimeo</a>.</p>

  2. #2
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    Your move Yeti.
    konahonzo

  3. #3
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    wow, never heard of yeti being such a lack luster of a company with their customers. I hope the fix this problem for you. I just got my hands on one of the few last 66c from them and currently building it up, waiting for parts, and hope I get no flexing and chipping like your frame did. If it does they better warranty it especially I just got the frame.

    Good luck and I'll spread the word and hope Yeti does something productive for you.
    .Hoog just texted me and said it's "Surface area to G2 tangential force vector ratio optimization. "

  4. #4
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    *Edited because I was wrong*

    Yeti handled mine in a way that made me a customer for life, but that was back when Nate handled claims. He was awesome; hopefully he moved up and not out. Like you, I don't have a Yeti dealer within several hours either.

    Either way, I'm (Now un)subscribed. Good luck.
    Last edited by bpnic; 04-03-2014 at 08:41 AM.
    I'd hit it, but I bruise like a peach.

  5. #5
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    No more Yeti for me .

    Doesn't look crashed at all in that video... Very interested to see the outcome of this.

    Extremely poor form for just brushing you off.

  6. #6
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    I'm really sorry to see this, it's very unfortunate.

    But like the man says, "if the bike ain't right it's not worth fighting - find the right bike"

    Eventually JP will notice this and I'd be surprised if he *doesn't* have something to say, privately at least, but it's still poopy.

    *and thanks.

  7. #7
    oot & aboot in Colorado
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    No more Yeti for me .

    Kelstr: I'm very saddened to see this. You've been an SB95c evangelist since day 1. I've learned a vast amount from you and your videos.

    I personally would really appreciate it if you keep us up to date on what is causing all of the flex (when you figure it out). I weigh 75 pounds more than you do so it has me worried! My bike was one of the very first that were in the original air shipment.

    I hope Yeti is listening. It is apparent from your videos that you are more than diligent (they would be remiss if they did not go through your vimeo channel and watch all of the videos you've posted for us in the SB95c thread over the past year). .

    Cheers and thanks.


    .mobile

  8. #8
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    wow never heard of this before. Definitely crazy that the tire will rub on the triangle when pedaling, wtf?!

    Hope you get this resolved with Yeti.

  9. #9
    Int'l Sales Mgr. - Yeti
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    Hey guys-

    I'm going to try to get some more info on this today and move things in a positive direction, but just wanted to comment on one thing quickly...

    The OP seems very disappointed that Matt Fisher did not reply to several of his personal emails/calls. One thing to understand here, guys - we sell well over 10,000 bikes in a year, and our warranty department has a staff of one guy - Matt. We all wish that wasn't the case, but unless you want to shell out a lot more for each bike to pay for additional staff, the situation is what it is.

    So what's the solution? We work very hard to vet and recruit the best possible dealers worldwide. They are in place and educated on our products to handle exactly this sort of issue, and that's why our warranty policy states very clearly that our customers need to run their warranty and service requests through their shop. It truly sucks if you don't have one within X number of hours of your house, but what do you propose as a solution? Clearly, expecting Matt to personally deal with every single customer we sell bikes to worldwide is not feasible.

    For my part, I do my best to chime in on MTBR and other forums when I get a moment, but again, I'm a one-man staff to handle roughly half of Yeti's annual sales (my sales territory is every country in the world except the USA). Just as I come on here and try to help in my 'free time', so does Matt try to help the occasional customer one-on-one in his 'free time', because we care about our brand and feel a strong sense of gratitude to our customers.

    I realize not every case is going to be handled to each of your satisfaction, and everyone's going to want something a little different, but I think it all has to start with a reasonable understanding of the situation, realistic expectations of service, and the following of the protocol we lay out very clearly in our warranty documentation.

    Again, I'll try to provide more info when I have it (and have some 'free time').

    JP
    Yeti Cycles// Ride Driven

    Please Email rather than PM: johnp AT yeticycles DOT com

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  10. #10
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    Matt's been very helpful to me. Gives the impression of being everything I want from Yeti - caring, knowledgeable, helpful.

    YMMV
    303 WC

  11. #11
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    If Yeti does sell that many bikes, then maybe the warranty department should be more than one person. As to the cost of that, the way I see it Yetis already have a price premium, so you are looking for that service.

    FWIW, my warranty service (x2 on my 5) was great, no complaints. But I did get impression that the way to go was through dealer, not contacting Yeti directly.

    Kelstr - genuinely sucks about your bike. I know early on you were a big fan. But I gotta think that video of you modifying pivot shafts isn't going to help your case. Was the bike always flexy?

  12. #12
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    Quote Originally Posted by chunkylover53 View Post
    If Yeti does sell that many bikes, then maybe the warranty department should be more than one person. As to the cost of that, the way I see it Yetis already have a price premium, so you are looking for that service.
    Honest question - where would you recommend we cut back to afford this sort of thing? It's not like we're burning money someplace else, and I can assure you no one's getting rich around here ... I offer up my 1996 Toyota T100 with 225,000 miles as Exhibit A, and my 2013 W-2 as the smoking gun.

    Quote Originally Posted by chunkylover53 View Post
    FWIW, my warranty service (x2 on my 5) was great, no complaints. But I did get impression that the way to go was through dealer, not contacting Yeti directly.
    Glad to hear you were well taken care of. And I'm also glad you got the impression that you were supposed to go through a dealer, as that's literally the only way we can process a warranty claim.

    Cheers,

    JP
    Yeti Cycles// Ride Driven

    Please Email rather than PM: johnp AT yeticycles DOT com

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  13. #13
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    Kelstr, hope the problem gets resolved for you. JP is right though, that going through the LBS is the way to go. My LBS handled everything with Yeti/Matt when it came to my fork and it was a non-issue for me. IMO, your LBS should clearly see the frame flex and send it back due to that problem. IMO, the LBS should take charge of this.
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  14. #14
    Int'l Sales Mgr. - Yeti
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    All-

    I had a lot of back and forth with Matt this morning about this issue.

    Anyway, suffice it to say that there's a lot to this story that is untold by the original post and video. And while it's always fun to watch a good ol' internet fight break out, on behalf of Yeti, I'd rather take the high road here, and just apologize that we did not meet Kelstr/Kelly's expectations and wish him all the best.

    In Matt's personal defense, he showed me a time/date-stamped email transcript of more than 10 messages he sent to Kelly answering every question that was asked. I find it hard to believe that someone would be less than truthful when posting about a bad customer service experience on the internet, so I'll give Kelstr the benefit of the doubt here and assume he must have a hyperactive spam filter that prevented these messages from being delivered.

    At the end of the day, we're proud of our reputation for superb customer service, and countless emails, phone calls, and posts in these very pages support this claim. In this particular instance, we went well beyond our contractual warranty obligations and made offers that were not accepted. That's a bummer, but we respect the customer's decision and wish him well in the future.

    Peace guys,

    JP
    Yeti Cycles// Ride Driven

    Please Email rather than PM: johnp AT yeticycles DOT com

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  15. #15
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    Quote Originally Posted by John P. View Post
    Anyway, suffice it to say that there's a lot to this story that is untold by the original post and video.
    I had a feeling that this was the case

  16. #16
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    This is getting good
    konahonzo

  17. #17
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    Quote Originally Posted by John P. View Post
    I find it hard to believe that someone would be less than truthful when posting about a bad customer service experience on the internet,
    Bwahahahah.
    So... you're new to this whole "internet" thing?

  18. #18
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    Has anyone else experienced this flex? Not going to point fingers or blame etc, but while kelstr's machining skills are impressive, I could see how his possible tinkering could plausibly end with some unforeseen issues. Again, I've much appreciated kelstrs contributions here, they definitely helped me make my decision to buy my SB95c, but in an effort to not freak myself out here after picking up my bike two months ago, I'm trying to be cautious and careful before I reach any conclusions here. That said, I'm paying close attention to this thread.

  19. #19
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    Sorry to see you go Kelstr, I hope we do get to ride together one day though!

    All the best and although I'm surprised that it didn't work out initially, I hope you can find some sort of solution as, I myself, have had nothing but great things to say about my dealings with Yeti and their warranty department.

  20. #20
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    What is the problem with these frames that necessitates getting into a warranty claim in the first place?

    Honestly, I would like to know - I'm due for a new frame soon and the SB95 is definitely on my list.

    I see the OP obviously has pretty bad flex issue with the rear triangle but what is the cause of it?

  21. #21
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    Sorry you're having issues OP.

    I personally have had a good experience with Yeti customer service when it came to a warranty issue with my fork on my 575. Again though, I went through my LBS here that I purchased the bike from and everything was handled quickly and painlessly.

    Hope you get it figured out!
    Ride: 2016 Yeti SB5.5c
    Retired: 2014 Yeti SB66AC

  22. #22
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    Quote Originally Posted by BDKeg View Post
    I had a feeling that this was the case
    Almost always is, two sides to everything.

  23. #23
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    Quote Originally Posted by (Tom) View Post
    What is the problem with these frames that necessitates getting into a warranty claim in the first place?

    Honestly, I would like to know - I'm due for a new frame soon and the SB95 is definitely on my list.

    I see the OP obviously has pretty bad flex issue with the rear triangle but what is the cause of it?
    I'm happy to say (but gutted for Kel!) that mine does not do this, I know, I just ran into my garage to check in a state of panic! The SB95c is probably the most stiff bike I've owned and ridden.

    My personal experience was a freak case of flaky lacquer which was handled quickly and efficiently by Yeti and the UK importer. It was not the same issue as Kelstr has experienced, it was a one off and I couldn't be happier with the results.

  24. #24
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    Quote Originally Posted by John P. View Post
    All-

    I had a lot of back and forth with Matt this morning about this issue.

    Anyway, suffice it to say that there's a lot to this story that is untold by the original post and video. And while it's always fun to watch a good ol' internet fight break out, on behalf of Yeti, I'd rather take the high road here, and just apologize that we did not meet Kelstr/Kelly's expectations and wish him all the best.

    In Matt's personal defense, he showed me a time/date-stamped email transcript of more than 10 messages he sent to Kelly answering every question that was asked. I find it hard to believe that someone would be less than truthful when posting about a bad customer service experience on the internet, so I'll give Kelstr the benefit of the doubt here and assume he must have a hyperactive spam filter that prevented these messages from being delivered.

    At the end of the day, we're proud of our reputation for superb customer service, and countless emails, phone calls, and posts in these very pages support this claim. In this particular instance, we went well beyond our contractual warranty obligations and made offers that were not accepted. That's a bummer, but we respect the customer's decision and wish him well in the future.

    Peace guys,

    JP
    JP,

    Respectfully, I appreciate the dialogue but Matt DID NOT answer all of my emails and that was a large part of my frustration. My integrity is very much in tact in being honest as to my side of the story. I also have all copies of emails. I will also take the high road and not even say how I feel about my integrity being impugned over falsehoods. I am in no way shape or form trying to start an internet war. I would just like a fair resolution. I am a dedicated mnt biker that feels that he has been thrown under the bus and blackballed to resolve a legitimate warranty issue.

    On two occasions, my bike was in the LBS for review of the warranty issue. I must have a misunderstanding of your contractual warranty obligations. I was told by the LBS message conveyed by Matt that the paint flake on the rear triangle was caused from a crash and for $600.00 I would be sent a new rear triangle. My warranty issue is flex in the switch pivot portion of the frame and the rear triangle.

    The offers that were made and not accepted would not have fixed my bike. That to me is unacceptable. I am glad to hear that others are getting premier customer service and are happy but unfortunately that has not been my experience as of yet. Thank you JP for responding and hearing my concerns

    Kelly

  25. #25
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    No more Yeti for me .

    Eye opening thread. I would have assumed that if you pay for a premium frame you would expect premium service not to have your integrity questioned.

    Extremely poor form.

  26. #26
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    Quote Originally Posted by chunkylover53 View Post
    If Yeti does sell that many bikes, then maybe the warranty department should be more than one person. As to the cost of that, the way I see it Yetis already have a price premium, so you are looking for that service.

    FWIW, my warranty service (x2 on my 5) was great, no complaints. But I did get impression that the way to go was through dealer, not contacting Yeti directly.

    Kelstr - genuinely sucks about your bike. I know early on you were a big fan. But I gotta think that video of you modifying pivot shafts isn't going to help your case. Was the bike always flexy?
    I am still really impressed with the 95 and love the way it works ( without the flex of course )

    I built the bike back with all OEM parts and no mods what so ever because I knew I had a frame set problem and wanted it all as designed

    I did the work because I wanted it all correctly done , this does take special tools and lots of care that shops do not have , and the SB bikes also have a very special "Torque" procedure on assembly that most shops have not seen before , I videoed the rebuild and the "Torque procedure" so I had proof that it was all OEM and all done according to the Yeti procedure

    I am seeing now that the bike would really benefit from Two Bearings in the switch axle like the 66 has , I was thinking out loud of making a better bushing , but now I see that a duel bearing set up would be the better bet .

    When I mod one with the 6809 bearing in the left side like the 66 I will video it , the dual bearing will really take the twist and walking out of the switch axle and make the bike smoother and stiffer

  27. #27
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    Quote Originally Posted by Just J View Post
    Sorry to see you go Kelstr, I hope we do get to ride together one day though!

    All the best and although I'm surprised that it didn't work out initially, I hope you can find some sort of solution as, I myself, have had nothing but great things to say about my dealings with Yeti and their warranty department.
    I won't ever leave Just J, I love you guys in the Yeti forum , and we will ride together some day

  28. #28
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    It seems to me like this is that unusual case where two parties were acting in good faith but neither believed the other was doing so. I hate to see somebody like Kelstr shortchanged because he seems like a very thoughtful, well meaning and honest person. In fact, even though he is acting friom the frustration of having a faulty bike, he continually complements the same bike and even marvels heat how good a manual YETI produced in another video. At the same time, YETI has proven over the years to be a great company that cares profoundly about Mountain Biking and the people that practice the sport. JP in my view represents those values well in the many posts where he tries to help YETI owners.

    I wish Kelstr did not have to go through this. It only proves that a good customer and a good company does not necessarily mean a good experience for the buyer. I hope sincerely that this does no hapen to Kelstr again and that YETI does not have many of these situations because fair or not it can hurt the brand a bit with some of its loyal followers.

    I, for one, am ecstatic with my new SB66c and could not be happier with the company that produced it. It is just too bad that is not the experience Kelstr has had, he seem to be the kind of guy that deserved better.

    My 0.2 cents.

  29. #29
    oot & aboot in Colorado
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    Kelstr: In your opinion, where/what is the play/flex coming from/being caused by?

    cheers,
    Ed

  30. #30
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    Bummer about your troubles. That thing looks like an over-complicated POS.
    whatever...

  31. #31
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    Quote Originally Posted by steadite View Post
    That thing looks like an over-complicated POS.
    Actually, it's not.

    But, if given enough time, I'm sure someone could explain it to you.
    I'd hit it, but I bruise like a peach.

  32. #32
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    [QUOTE=marc.t;11079001]Has anyone else experienced this flex?

    I have on mine. I have 2 other bikes (non carbon/26er) 2004 Enduro and 2012 Safire (wife's) and on the safire there is very little flex. Non on the enduro. I am no engineer but I assume that the chainstays being longer can contribute to the flex. Wish YETI engineers had an explanation. Maybe is part of the design.

    has anyone else checked their bike (non yeti) and see if they can mimic the same flex?

    PS: By the way, I have no complaints on the bike. It is an awesome steed capable of anything that you can trow at it. Keep the great bikes coming out.
    Last edited by FIKO; 03-22-2014 at 09:15 AM. Reason: FORGOT To ADD SOMEHTING

  33. #33
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    Yup like I said, I tired last night and nothing. I'm 220lbs.

  34. #34
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    Yup like I said, I tired last night and nothing. I'm 220lbs.[/QUOTE]

    Guess is a 1st batch issue (defect). I am going to contact the dealer ans see what they say. Maybe they have a fix for it.

    Thanks Just J.

  35. #35
    oot & aboot in Colorado
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    Quote Originally Posted by FIKO View Post
    Guess is a 1st batch issue (defect).
    I do not think that is the case. I got one of the first bikes. They had a small air shipment sent over originally and my LBS went and picked my bike up from Yeti for me and I had it the next day (Yeti HQ is local).

    I weigh over 220lbs as well and so far I've not seen any flex in my bike at all.

    Someone mentioned Kelstr did some pivot modifications? Is that what caused the issue? I really don't understand when watching the video where the flex is coming from?

  36. #36
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    In the video the wheel is rotating top-to-the-right and front-to-the-left, which would amongst other things push the tire into contact with the inside left chainstay (assuming the tire was fat enough or the flex far enough).

    This, simply induced by pedal-torque.

    I've run some pretty phat tires on my 95a (like the 2.35 Hans Dampf) and never rubbed the chainstay like that. Rubbed the seat tube on bottom-out, yes. Sideways? No.

    I could see that this flex could happen if the two sides of the Switch were rotating separately, but that would require them not being bolted together both internally (there's a bolt that pulls the switch halves together) and via the lower pivot thru-bolt (which snugs the rear triangle to the switch thru the small bearings).

    I have a hard time believing a competent mechanical engineer would allow that for any mod, but I guess it's possible. Based on the length of the chain-stays I'd think it would not take a lot of flex at the Switch to allow that.

    If the flex isn't happening at the Switch (or via other pivot mounts being loose) I just can't see the flex happening within the rear triangle itself without a major defect.

    Like a crack.

    No clue from this end of the internet which opinion to take though.

    Real bummer though.

  37. #37
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    Quote Originally Posted by bear View Post
    In the video the wheel is rotating top-to-the-right and front-to-the-left, which would amongst other things push the tire into contact with the inside left chainstay (assuming the tire was fat enough or the flex far enough).

    This, simply induced by pedal-torque.

    I've run some pretty phat tires on my 95a (like the 2.35 Hans Dampf) and never rubbed the chainstay like that. Rubbed the seat tube on bottom-out, yes. Sideways? No.

    I could see that this flex could happen if the two sides of the Switch were rotating separately, but that would require them not being bolted together both internally (there's a bolt that pulls the switch halves together) and via the lower pivot thru-bolt (which snugs the rear triangle to the switch thru the small bearings).

    I have a hard time believing a competent mechanical engineer would allow that for any mod, but I guess it's possible. Based on the length of the chain-stays I'd think it would not take a lot of flex at the Switch to allow that.

    If the flex isn't happening at the Switch (or via other pivot mounts being loose) I just can't see the flex happening within the rear triangle itself without a major defect.

    Like a crack.

    No clue from this end of the internet which opinion to take though.

    Real bummer though.

    You are really on the money bear , basically the bike has two issues that account for this movement .

    The frame flex in the bottom bracket area is allowing the Switch axle assemble to have .020 thou of "rocking" movement in it ( .020 thou x the 18" long rear section =.36 of an inch movement to the right the rear section gets pulled over under chain torque )

    Then the Rear section it self has developed a twist in it where it is popping the paint off and it is starting to fail right there causing the twist you see in the rear section .

    Add the main frame flex also into this equation and you get this ugly movement deflection in the rear of the bike .

    I knew I had a Frame set problem so when I rebuilt the bike I used all OEM parts and correctly assembled the bike according to Yetis spec and shot the video of it as a truthful account of the work done.
    I wanted Matt from Yeti to just send me acoupple bushings so I could play with it but he did not return my e-mails on this issue so I had to buy the Yeti $150.00 kit that was not necessary , ( I just needed the Yeti bushing because all the bearings are easy and cheep to source out ......$30.00 )

    So the bike has not ever ben modded , I do feel a stiffer wider "bearing bronz bushing" would hold up better and be stiffer, but in all reality if I ever was to mod the 95 I would bore the left side out and add the 6809 bearing like the SB66 has

  38. #38
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    Kelstr: thanks for the more info

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    Yes, interesting, but agree the OP despite some solid garage skills likely did not impress Yeti with his R&R of the rear triangle. I watched a good bit of the video but surprised he wasn't able to find that large of a problem with the bike assembled. I semi-pro car mechanic on the side and have done a fair amount of front end work on cars, and if there is play in suspension you can usually put a hand on the parts in question at the joint and you will be able to "feel" slop in joints as you move stuff. should have been able to even use a dial indicator which a guy like the OP would probably have laying about. Slop in a bearing area should be able to be figured out by trying to isolate the problem. I was curious he was able to find higher IBEC bearing but wasnt' sure he used when reassembled. Bearings in such a fairly high stress location can wear and the wear will not be readily apparent w/o a load applied. I had a AC compressor bearing that seemed pretty decent w/o a load but with a load would make a horrible moaning noise. The best design for Yeti would have been needle bearings (assuming ball bearings were used) to deal with the loads.

    I'd like to know exactly the dealer said and what Yeti said about the claim with the dealer. Too bad the OP lives pretty far from a dealer, I guess one lesson learned is not to buy stuff that is unsupported locally.

  40. #40
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    Quote Originally Posted by Geek View Post
    Kelstr: thanks for the more info
    Im sure there were not many of these out there , but I unfortunately got one .

    And if you want to know whats even funner than that , I Demoed the Santa Cruz TBLT last weekend and this weekend and I really liked the bike very much , but after my ride today I took my SB95C out and did the same exact ride on my deflecting Yeti , and my dam Yeti climbed better (I have learned to anticipate the flex on the really hard out of the saddle efforts) it descended better , and I ran the whole course faster and am still in love with the dam thing .

    I really try to fault the dam bike but when something works really good even when its not 100% you gota give kudos and tip your hat and be in awe

    It just still shows me how good this dam thing really is .

  41. #41
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    Quote Originally Posted by FIKO View Post
    Yup like I said, I tired last night and nothing. I'm 220lbs.
    Guess is a 1st batch issue (defect). I am going to contact the dealer ans see what they say. Maybe they have a fix for it.

    Thanks Just J.[/QUOTE]

    No problem. I didn't notice any flex on my first 95c either, that was from the first batch.

  42. #42
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    Kelstr, I have an unused bushing from a 95a kit ...

    Sent from my Nexus 7 using Tapatalk

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    I've noticed some flex, but not sure if it's out of spec on mine
    Last edited by some dude; 03-23-2014 at 12:48 PM.

  44. #44
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    Quote Originally Posted by bear View Post
    Kelstr, I have an unused bushing from a 95a kit ...

    Sent from my Nexus 7 using Tapatalk
    Thanks bear , I do not need one now , I just wanted Yeti to kick me one or two out so I could do the rebuild and testing on my bike without buying their $150.00 kit , because I knew the bike had a frame set material problem but I had to go through the rebuild process in order to rule out the bearings,bushing and switch axle and to correctly diagnoses and show that the problem was still there .

    I knew there was no way a bike shop was going to do this correctly and keep track of exactly what and how everything was done , and the bike shops do not have a holding fixture or a way to build tools and or dial indicators to really locate and document where the movement was before the rebuild and after .

    So I did this to try and help yeti understand what was going on and that this needs to be addressed .

    But I appreciate the offer and make sure you save that bushing

    P.S. I almost have your Yeti tools done and I have been making a video of it and I should have it up tomorrow I hope .

  45. #45
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    Kelster has Yeti stepped up and done the right thing yet? It seems to me that trying to knock your integrity isn't making them look very good at this point.

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    I've had both good and bad experiences with Yeti. Sometimes they have been excellent but on one occasion I ended up forking out for a CR frame when being realistic I should not have.

    Clearly Kelstr knows what's he's doing but to the letter of the law he has invalidated his warranty. There are a number of jobs I don't do on my bikes for this reason until it's out of the warranty period even though I know what i'm doing. Yet overall we don't know the full story and possibly you've been forced down this route by being stonewalled?. Ultimately I'd say the bike is dangerous to ride, surely handling is compromised and the chance of frame failure is much higher than you would reasonably expect..?

    I get it, these bikes are a luxury product and many people do extend themselves to buy one. I've seen Yetis on cars where they are worth 5X + the car so you can understand when things go wrong it must be a big disappointment especially if they have issues and feel abandoned. some people save for years for their dream bike or finance themselves significantly...

    Ultimately it's utterly irrelevant how many staff they have, their pay scales, what car they drive etc.. so what? that's just excuses.... you've spent a great deal of money and are therefore being tempted into riding a potentially dangerous bike.... I don't know the full history and Yeti could be in the right.... but personally IMO they should just warranty it and protect a customer.

    Ohh just a simple thing but your sure your putting the switch together properly - Bolt 15 (from the 2013 95C manual P28 on the Yeti website) that locks the two sides of the switch links together (part 8 & 9). On the 66 its possible to incorrectly screw it in from the part 8 side.. or miss it out all together.... very simple but worth a double check.

  47. #47
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    Kelstr, I recently had to rebuild my 95a switch, bushing, bearing, and bushing half of axle. Lbs was able to order all of these parts individually and it was much cheaper than buying the kit. Part numbers are in the manual. I haven't been happy with how easily water gets into the switch.

  48. #48
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    Quote Originally Posted by ktm520 View Post
    Kelstr, I recently had to rebuild my 95a switch, bushing, bearing, and bushing half of axle. Lbs was able to order all of these parts individually and it was much cheaper than buying the kit. Part numbers are in the manual. I haven't been happy with how easily water gets into the switch.
    The only two things I haven't found alternative sources for are the bushing the quad o-ring, if someone has sources for those they can share that'd be great.

  49. #49
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    Quote Originally Posted by RocketMagnet View Post
    Ultimately it's utterly irrelevant how many staff they have, their pay scales, what car they drive etc.. so what? that's just excuses.... you've spent a great deal of money and are therefore being tempted into riding a potentially dangerous bike.... I don't know the full history and Yeti could be in the right.... but personally IMO they should just warranty it and protect a customer.
    I swore to myself I'd ignore this thread and move on, but when our name starts getting dirtied because people are misinterpreting things, I guess I feel like I have to jump in.

    1. I mention the things about small staff/cars/etc. to demonstrate a point - that our warranty policy is very clear. All claims must go through a dealer because we're too small to handle each customer individually. It's the same reason that we don't sell consumer-direct. Going through a dealer is an easy step to follow, and 99.9% of you do this if/when there's a service issue. I'm not making any excuses, I'm simply pointing out that there's a protocol to follow; and when you decide not to follow this protocol, it shouldn't be surprising that we can't provide the very service that the protocol is in place to ensure. Our bikes are expensive enough, and we don't have a bunch of money lying around to hire more people. I'm sorry that my writing skillz were not clear enough on these issues.

    2. The reason the bike is 'unsafe' is because it's pretty clear that it has been crashed and the chainstay cracked. In our analysis, this is what causes the flex you're seeing (you'll note that the OP mentioned the bike was originally fine, but this flex somehow developed after some riding). Here's a pic of the 'paint flakes' that have been mentioned; note the obvious impact damage on the bottom:
    No more Yeti for me .-10002984_10152296060812629_738663542_n.jpg

    In the end, we offered a very fair deal on a replacement rear triangle. The OP rejected it (his prerogative) and then tried modifying part of his frame to compensate for the flex that was coming from this cracked swingarm. I don't want to question anyone's 'integrity', but I can't imagine there's any part of the frame that can be modified enough to compensate for the flex created by a cracked chainstay.

    Anyway, before the lynch mob gets too lathered up here, I figured everyone would like to know the whole story.

    JP
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  50. #50
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    Quote Originally Posted by John P. View Post

    2. The reason the bike is 'unsafe' is because it's pretty clear that it has been crashed and the chainstay cracked. In our analysis, this is what causes the flex you're seeing (you'll note that the OP mentioned the bike was originally fine, but this flex somehow developed after some riding). Here's a pic of the 'paint flakes' that have been mentioned; note the obvious impact damage on the bottom:
    Click image for larger version. 

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    ...

    Anyway, before the lynch mob gets too lathered up here, I figured everyone would like to know the whole story.

    JP
    Looks crashed or thrashed to me. Thank you for stepping into yet another MTBR drama-fest.

  51. #51
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    Wow. Just wow. Teh interwebs lynch mob shut down again.
    MTBR: Your dad's online mountain bike forum.



  52. #52
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    Interesting pic.

    I wasn't there, so I've got no opinion on how the damage happened.

    But I've ridden in AZ and I can totally see a chainstay getting thwacked on the bottom like that w/o a crash and w/o the rider noticing. There's some serious rock out there, and it's not nice polite soft stuff like the limestone in Texas.

    Now, the hit on the top? No clue.

  53. #53
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    Quote Originally Posted by bear View Post
    But I've ridden in AZ and I can totally see a chainstay getting thwacked on the bottom like that w/o a crash and w/o the rider noticing. There's some serious rock out there, and it's not nice polite soft stuff like the limestone in Texas.
    I wouldn't think a rock strike without a crash would do that much damage? This is precisely why I 3M tape the whole rear triangle and the underside of the down tube. Even with the rubber protectors on my SB-66 you never know where you're going to scrape a rock. For 20-30 bucks worth of tape it's worth it, and the stuff is super durable and strong.

  54. #54
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    Final note:
    To be clear, I don't take any pleasure in posting things up like this that will likely cast a negative pall on a customer and respected member of this community, but at some point, I feel like we all have a right to present the full facts of a situation.

    In any event, I truly do hope the OP will take us up on our crash-replacement offer, but I will also understand if he's just 'over it' and wants to move on.

    Anyway, happy trails to all of you. I'm bummed this turned out the way it did...

    JP
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  55. #55
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    Does anyone know if it is possible to put a alu swing arm on the carbon front triangle?
    you can get passed a dog... nobody fuks with a lion

  56. #56
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    Quote Originally Posted by John P. View Post
    Final note:
    To be clear, I don't take any pleasure in posting things up like this that will likely cast a negative pall on a customer and respected member of this community, but at some point, I feel like we all have a right to present the full facts of a situation.

    In any event, I truly do hope the OP will take us up on our crash-replacement offer, but I will also understand if he's just 'over it' and wants to move on.

    Anyway, happy trails to all of you. I'm bummed this turned out the way it did...

    JP
    Well, the Facts you are leaving out is the paint flaking and cracking starting months ago before the arm was rock chipped on the bottom like that , I sent a video to Matt 5 months ago showing proof of that .

    So no the rock chip on the bottom has nothing to do with the flex or the cracked paint and the flaw that is in the carbon of the arm that is starting further up, and on the other side of the arm .

    In your picture you can see the paint cracking straight down because of flex just forward of the lower rock chip .

    So thats what's got me irritated is that there seems to be a lack of communication .

    This whole thread is casting a bad vibe for Yetis warranty and customer service .

    I hate that this happened as much as you do JP , and I really think this will make Yeti rethink the way they treat customers with warranty work from this point on.

    So maybe this will be good for others in the long run.

    And the bike shop said Yeti wants my bike back , ....so I guess that was another miscommunication ?

  57. #57
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    Quote Originally Posted by BDKeg View Post
    I wouldn't think a rock strike without a crash would do that much damage?
    I have a dent in the down tube of my previous FS bike, down near the BB, from a rock that was kicked up while hauling downhill. No crash was induced. It's bigger than my thumb and maybe 5mm deep or more. The downtube is straight-gauge alloy, and overbuilt - it's an old Titus Quasi-Moto. If that rock had hit a carbon frame it would definitely have damaged paint, no idea if it would have done more damage. I still have that old frame, many fond memories and miles travelled on the Quasi.

  58. #58
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    Quote Originally Posted by BDKeg View Post
    I wouldn't think a rock strike without a crash would do that much damage? This is precisely why I 3M tape the whole rear triangle and the underside of the down tube. Even with the rubber protectors on my SB-66 you never know where you're going to scrape a rock. For 20-30 bucks worth of tape it's worth it, and the stuff is super durable and strong.
    How much does all that tape weigh? The more I read about Carbon frames and other parts durability issues the more I am convinced I'll stick to Aluminum.

  59. #59
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    OP gave us 20 min video on tweaking and testing a pivot and all that when it clearly has an issue with the chainstay?

  60. #60
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    Quote Originally Posted by dirkdaddy View Post
    How much does all that tape weigh? The more I read about Carbon frames and other parts durability issues the more I am convinced I'll stick to Aluminum.
    tape weight is negligible. I have a lot of friends that tape both carbon and aluminum frames. It keeps the clear coat/paint nice and protects against scrapes and scratches from crashes. Once on you can't really even tell the tape is there. It's basically the same stuff people use on cars.

    Amazon.com: 3M Clear Bra Paint Protection Bulk Film Roll 6-by-48-inches: Automotive

    Carbon is stronger, stiffer and will outlast Aluminum frames. It's just that people like talking about it more when something carbon breaks. I've seen way more Aluminum issues than carbon issues in all my years biking, but obviously that has been gone over a million times in other threads and is just beating a dead horse.

  61. #61
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    Quote Originally Posted by BDKeg View Post
    Carbon is stronger, stiffer and will outlast Aluminum frames. It's just that people like talking about it more when something carbon breaks. I've seen way more Aluminum issues than carbon issues in all my years biking, but obviously that has been gone over a million times in other threads and is just beating a dead horse.
    How does Aluminium compare with rock strikes? I would assume that It would take a sharp rock hit much better than Carbon?

  62. #62
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    Quote Originally Posted by steeeze View Post
    How does Aluminium compare with rock strikes? I would assume that It would take a sharp rock hit much better than Carbon?
    depends how hard you strike it. A rock hit may put a dent in aluminum compromising the frame where as it would only scratch carbon, it's a lot tougher than you think. Boeing wouldn't be building the 787 dreamliner out of carbon if it weren't strong and impact resistant. The top enduro riders wouldn't be on carbon if they thought it would break in half when striking a rock. My friend has an all carbon hardtail he races in ultra endurance races. It's been through the AZ trail 300, CO trail race, kokopelli trail race, numerous 24hr races, countless 100mi+ races, not to mention all the training (thousands of miles), plus all the extra weight carried on the bike with saddle bags, ect. The bike is beat up, but feels perfectly stiff and solid like the day he got it...Can you say the same thing about an aluminum bike after all that abuse? Maybe, maybe not...

  63. #63
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    That picture doesn't really definitively say much of anything. Yes, kind of looks like impact damage, but if there were previous delaminations causing the flex Kelstr described, Yeti should have asked to see his frame a long time ago. We will never know the full story, but I hope that Yeti didn't solely make their decision based on that picture.

    Here's my question. What all is considered crash damage? Is a kicked up rock strike considered crash damage?

    The present day toughen epoxies used in the composites mtb's are made from are pretty robust when it comes to absorbing impact energy. You really can't compare them to Al and every impact is different. Problem with composites is that there is no in between. It either breaks or survives, and sometimes it fractures under the surface and you can't see the damage, BVID. Although the manufacturer will tell you that a dented Al frame is junk, in reality you may be able to safely ride it for a long time. Carbon isn't cheap. You gotta pay to play.

    If this had been me, I would have quit riding the bike as soon as the flex developed until I got an answer/guidance from Yeti.

    I don't know why you all keep mentioning how he "modified" the pivots. Yes, he mentioned it in the video, but there were no mods made that would ruin his warranty. Unless the axle bores molded into the swingarm dis bonded, the flex is not coming from the pivots/switch. The paint cracking around the pivot bores is not a good sign and this would never be cause by impact damage on the bottom of the chain stay. Now if he drove his truck over it in the driveway that would be a different story.

  64. #64
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    Quote Originally Posted by BDKeg View Post

    Carbon is stronger, stiffer and will outlast Aluminum frames. It's just that people like talking about it more when something carbon breaks. I've seen way more Aluminum issues than carbon issues in all my years biking, but obviously that has been gone over a million times in other threads and is just beating a dead horse.
    This is true , Carbon is really good I can not tell you how hard My buddys slam their carbon bikes on rocks out here in AZ , (it can't be helped most of the time ) Yetis carbon is not the same tho , these little rock chips Yeti is trying to say is the cause of my problem is just crazy .

    My aluminum bikes as well and my buddies would always cause me to be re- welding , re-fabing the chassis and more to keep these things on the trail .

    My one friend Rob finally broke his Niner RDO and he had really beat that bike up in 11 months , but Niner sent a whole frame set out in 4 days no questions asked .

    My Yeti started having problems while recovering from a car accident and riding the bike on the road , I knew then I was going to be disappointed with this first run of these carbon bikes from Yeti , but I did not think that Yeti would be so awful to work with

  65. #65
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    Re: No more Yeti for me .

    Quote Originally Posted by ktm520 View Post
    .

    Here's my question. What all is considered crash damage? Is a kicked up rock strike considered crash damage?
    .
    Yes.

    Technically anything that is not a manufacturing defect. Like a broken weld. The Crash replacement program simply allows current yeti owners to replace our damaged frame/triangle at cost, or close to it, as opposed to MSRP off the shelf.

  66. #66
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    Quote Originally Posted by dirkdaddy View Post
    OP gave us 20 min video on tweaking and testing a pivot and all that when it clearly has an issue with the chainstay?
    There is a problem with deflection in the BB of the frame also witch lets the switch axle rock sideways and adds to the deflection.

    like I have said before there are two issues this bike has developed .

  67. #67
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    Quote Originally Posted by ktm520 View Post
    That picture doesn't really definitively say much of anything. Yes, kind of looks like impact damage, but if there were previous delaminations causing the flex Kelstr described, Yeti should have asked to see his frame a long time ago. We will never know the full story, but I hope that Yeti didn't solely make their decision based on that picture.

    Here's my question. What all is considered crash damage? Is a kicked up rock strike considered crash damage?

    The present day toughen epoxies used in the composites mtb's are made from are pretty robust when it comes to absorbing impact energy. You really can't compare them to Al and every impact is different. Problem with composites is that there is no in between. It either breaks or survives, and sometimes it fractures under the surface and you can't see the damage, BVID. Although the manufacturer will tell you that a dented Al frame is junk, in reality you may be able to safely ride it for a long time. Carbon isn't cheap. You gotta pay to play.

    If this had been me, I would have quit riding the bike as soon as the flex developed until I got an answer/guidance from Yeti.

    I don't know why you all keep mentioning how he "modified" the pivots. Yes, he mentioned it in the video, but there were no mods made that would ruin his warranty. Unless the axle bores molded into the swingarm dis bonded, the flex is not coming from the pivots/switch. The paint cracking around the pivot bores is not a good sign and this would never be cause by impact damage on the bottom of the chain stay. Now if he drove his truck over it in the driveway that would be a different story.
    I'm with you , It is amazing how people think I have "modified" the bike or done something without good reason for doing it , ( acoupple people on here must not be able to read and follow a thread and certainly have never done any diagnosing ).

    I am really amazed that Yeti will not make this right , Yeti had problems with paint flaking on the Turquoise SB bike , and Ive seen several guys on here not get rear sections on other models warrantied because of cracks , and look at all the ASR's that had problems , those had chain stay cracks and head tube cracks .

    Its really not good for yeti as a company to keep doing customers like this

  68. #68
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    Quote Originally Posted by MTT77 View Post
    Looks crashed or thrashed to me. Thank you for stepping into yet another MTBR drama-fest.
    Looks like cheap paint to me. Just my opinion. I guess I have to ask John P. Are you really coming to a conclusion that this was a crash issue based on a picture? You haven't examined the frame in person? Local shop has not even looked at frame? You can bet I'd be pissed as well. Sad Yeti, VERY sad. Sorry Kelster looks to me like your taking in right in the you know what

  69. #69
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    Quote Originally Posted by blaklabl View Post
    Wow. Just wow. Teh interwebs lynch mob shut down again.
    Pretty sure this is just ramping up. Fourteen members checking it out at this time

  70. #70
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    Quote Originally Posted by John P. View Post
    Hey guys-

    I'm going to try to get some more info on this today and move things in a positive direction, but just wanted to comment on one thing quickly...

    The OP seems very disappointed that Matt Fisher did not reply to several of his personal emails/calls. One thing to understand here, guys - we sell well over 10,000 bikes in a year, and our warranty department has a staff of one guy - Matt. We all wish that wasn't the case, but unless you want to shell out a lot more for each bike to pay for additional staff, the situation is what it is.

    JP
    JP, I would have gladly handed over another $20 to Jenson to get better warranty service. Assuming that 1/2 of that $20 gets back to Yeti on each frame and bike then you'd be able to hire another warranty guy. Waiting for 2 1/2 months during the summer for a replacement for an incorrect bearing on my SB66 was brutal. The other warranty issue (replacement of my whole frame) was dealt with well though.
    Tallboy3 CC : Stigmata2 CC : Honzo carbon

  71. #71
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    Quote Originally Posted by kelstr View Post
    Well, the Facts you are leaving out is the paint flaking and cracking starting months ago before the arm was rock chipped on the bottom like that , I sent a video to Matt 5 months ago showing proof of that .
    here is pic from Kelstrs video supporting this.
    No more Yeti for me .-screen-shot-2014-03-28-9.45.43-pm.jpg

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    This is a really sad thread. Ive been a huge proponent of yetis and currently own three. These will be the last. JP u are trashing your customer publicly and this blacklash will far outstrip the cost of doing the right thing. Enjoy your holier than thou attitude. Good riddance yeti despite riding well.... Time to put my hard earned cash somewhere else. Have a wonderful day continuing to enjoy your old truck and soon non-employment status

    Sent from my Nexus 7 using Tapatalk

  73. #73
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    I feel the same. Yeti always seemed to be such a cool brand with dedicated followers.
    But after reading this whole thread I might think twice about any future Yeti purchase.
    I wonder how many actual Yeti customers read these kind of threads and how much damage does it really do to Yeti.

  74. #74
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    Quote Originally Posted by jazzanova View Post
    I feel the same. Yeti always seemed to be such a cool brand with dedicated followers.
    But after reading this whole thread I might think twice about any future Yeti purchase.
    I wonder how many actual Yeti customers read these kind of threads and how much damage does it really do to Yeti.
    These types of threads are certainly interesting. The damage done to Yeti customers would be hard to measure. Many have positive interactions with Yeti, and hopefully with most Yeti dealers, but then issues like this come up. Now it would seem rather easy, though a little painful on their pocketbook, to send a new rear triangle to Kelstr moving pass the problem while creating Yeti stoke and showing yet again why we all feel a sense of pride riding and talking about our bikes. Yeti has its reasons behind their decision to charge Kelstr for a replacement, which we certainly won't be privy to. It's unfortunate Yeti doesn't see this as an opportunity rather than a problem. It could have all be handled a while ago without anything but positive publicity.
    you can get passed a dog... nobody fuks with a lion

  75. #75
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    Quote Originally Posted by SicBith View Post
    These types of threads are certainly interesting. The damage done to Yeti customers would be hard to measure. Many have positive interactions with Yeti, and hopefully with most Yeti dealers, but then issues like this come up. Now it would seem rather easy, though a little painful on their pocketbook, to send a new rear triangle to Kelstr moving pass the problem while creating Yeti stoke and showing yet again why we all feel a sense of pride riding and talking about our bikes. Yeti has its reasons behind their decision to charge Kelstr for a replacement, which we certainly won't be privy to. It's unfortunate Yeti doesn't see this as an opportunity rather than a problem. It could have all be handled a while ago without anything but positive publicity.
    It's a good point. I can actually see this both ways. Perhaps Yeti believes they were going above and beyond in the first place by offering a reduced price rear triangle, and decided that's as far as they are willing to take it, no matter how much complaining is done on a web forum. Or perhaps the OP is just getting a bum deal for some reason. We'll never know.
    I will say this -- it probably would have better for Yeti to just warranty it in the first place, from a profit&loss perspective. Let's assume Yeti's cost for the rear triangle is $450. And let's assume Matt in the Warranty department makes about $15/hour ($30k/year). Given the amount of back and forth between the OP and the Warranty department, it seems safe to assume Matt spent at least 20 hours over the past year dealing with this particular issue. 20hours x ($15/hour + $7/hour for employer costs) = $440. Therefore, it would have cost Yeti the same to give him the new triangle as it cost to have the employees waste time arguing about it.

    Of course, all this math could be way off. But sometimes you have to ask yourself -- do I want to be right, or do I want to make money?

  76. #76
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    Quote Originally Posted by jazzanova View Post
    I feel the same. Yeti always seemed to be such a cool brand with dedicated followers.
    But after reading this whole thread I might think twice about any future Yeti purchase.
    I wonder how many actual Yeti customers read these kind of threads and how much damage does it really do to Yeti.
    not sure how this would damage Yeti's rep at all? The circumstances were laid out, Yeti offers a discounted deal and fix, OP didn't think the deal was sweet enough so he takes it to an internet forum to get more attention, hold Yeti over a barrel, and get Yeti to pay for it all 100%. I could definitely see disgust if Yeti refused to do anything about it, but the deal was refused and I imagine there is a lot more behind the scenes than we know from this thread. a few trolls who probably don't even own a Yeti that feel the need to chime in is an easy target for this thread.

    The situation is definitely not ideal, but I know at least a dozen people on Yeti's in my small town of 1600 who have always had good interactions. Maybe I'm naive, but I have a hard time believing Yeti are being total *******s about all of this.

  77. #77
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    This BS is why most companies stay off the forums on sites like this. While I feel for the OP that his bike which is very expensive has some issues, even his own timeline to the story as originally posted does not make sense. The bike was every thing he hoped for and more especially after he revalved the shock and put on a pike, but it never saw anything but a couple rides on the street cause he was injured. How did he know it was so amazing if it never touched a trail? How did he get a big rock/ crash spot if he only was just riding along on the street? While it sucks that his bike has an issue there is a way to deal with the issue: take it to a dealer. Why? They are the way to have your warranty issue dealt with without Yeti needing you to send it to Golden and then wait for them to look at it. If your dealer said originally that it was a warranty issue, yeti would have fixed it based on the dealer's decision. If your dealer told you "it looks like a crash issue to me" that is when you try to make your case. And if your dealer says that he is dropping Yeti because they are a pain to deal with he is full of it. Maybe you are a pain to deal with or maybe you bought your bike from someplace else and it is really you he is mad at I don't know. But to come on a forum and trash a company is silly and childish.

    Any how it is still snowing and cold as heck in Michigan and my new SB-66c is staring at me wanting to go outside, so maybe I am just cranky. Either way John P and Yeti have always kicked ass when I needed them and I will continue to support the guys from Golden cause their bikes are amazing.

    OP sorry you went through this best of luck with your new ride and don't be surprised when their warranty people blow you off and say go to your dealer, that's how the system works.

  78. #78
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    Stories like this are rare around here on the Yeti forum, extremely rare. Other forums are filled with hate everyday; which is obviously not the case around here.

    If Yeti didn't stand behind their sh*t, they'd be blasted here every single day. But they do...
    I'd hit it, but I bruise like a peach.

  79. #79
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    Quote Originally Posted by MARC GRBAC View Post
    here is pic from Kelstrs video supporting this.
    Click image for larger version. 

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    Thank you very much MARC , this really shows the truth and lets the world see how JP is wrong in trashing me and is not informed , and has not done his due diligent's on this case before voiding a warranty on a bike that was defective from new. (really make guys want to run right out and buy a Yeti)

    Quote Originally Posted by shoal View Post
    This is a really sad thread. Ive been a huge proponent of yetis and currently own three. These will be the last. JP u are trashing your customer publicly and this blacklash will far outstrip the cost of doing the right thing. Enjoy your holier than thou attitude. Good riddance yeti despite riding well.... Time to put my hard earned cash somewhere else. Have a wonderful day continuing to enjoy your old truck and soon non-employment status

    Sent from my Nexus 7 using Tapatalk
    shoal , This was a big eye opener on this thread , I have my PM box filled everyday with Yeti customers from all over the world with these same statements and feelings but are afraid to post on an open forum , I thank you for being forthright and telling it like it is .


    Quote Originally Posted by jazzanova View Post
    I feel the same. Yeti always seemed to be such a cool brand with dedicated followers.
    But after reading this whole thread I might think twice about any future Yeti purchase.
    I wonder how many actual Yeti customers read these kind of threads and how much damage does it really do to Yeti.
    jazzanova , you could not be more correct , I can not answer all of my pm's, e-mails and phone calls fast enough because of this thread ,( there "WERE" a lot of guys that wanted the SB ) Yeti has really under estimated how quickly this became viral , the post itself might only have 5,000 hits but my three videos are playing 24 7 and they are playing all over the globe , so yes this hurts a company terribly , in todays world you can't treat a customer like this and get away with it .

    I will get ahold of "Chris Conroy" the President / GM of Yeti and have a talk with him , and see if he approves with JP's behavior .

  80. #80
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    Quote Originally Posted by kelstr View Post
    jazzanova , you could not be more correct , I can not answer all of my pm's, e-mails and phone calls fast enough because of this thread ,( there "WERE" a lot of guys that wanted the SB ) Yeti has really under estimated how quickly this became viral , the post itself might only have 5,000 hits but my three videos are playing 24 7 and they are playing all over the globe , so yes this hurts a company terribly , in todays world you can't treat a customer like this and get away with it .

    I will get ahold of "Chris Conroy" the President / GM of Yeti and have a talk with him , and see if he approves with JP's behavior .
    so basically you wanted to slander the company on the internet because the crash replacement wasn't sufficient in your eyes? I guess I just don't understand the logic there and how that is going to work in your benefit.

  81. #81
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    I really hate to see this kind of train wreck hapen. I'm really bummed that all parties couldn't come together before hand. It'll be interesting if the conclusion is ever shared, but i wonder if it'd be better at this point if it all just locked down. dunno.

  82. #82
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    I second this movement, personally I think that it'd be best if Kel and Yeti can come to some sort of agreement away from the public eye. Yeti are a stand up company and Kel is a stand up guy, I'm sure they can keep the bike on the trail and stay happy...

  83. #83
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    Quote Originally Posted by jazzanova View Post
    I feel the same. Yeti always seemed to be such a cool brand with dedicated followers.
    But after reading this whole thread I might think twice about any future Yeti purchase.
    Wait, what?...because one guy on an internet forum isn't having his warranty go his way, Yeti is all of a sudden "uncool" or hate their customers or otherwise is a bad company now? Good grief, talk about being hyperbolic and nevermind all the good experiences people do have with Yeti.

    My sympathies to the OP and I'm not saying he is right or wrong, but good grief the peanut gallery in this thread is ridiculous.

  84. #84
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    Quote Originally Posted by jazzanova View Post
    I wonder how many actual Yeti customers read these kind of threads and how much damage does it really do to Yeti.
    Not many, and not much.

    There are always people who want something for nothing.

    It's really a pretty typical scenario, if you are in customer service.
    First:
    People fabricate long, involved stories about how damage happens.
    Then:
    People try to turn their mistakes around. Make it sound like you caused it.
    Finally:
    People try to tell you how you're going to lose your job, how they pay your salary, blah blah blah.

    As I see it, Kelstr isn't giving up on Yeti. He's still trying to get something for nothing. If he had really given up on Yeti, he wouldn't have started this thread. He wouldn't be spending countless hours making videos and trying to publicly bully Yeti into sending him a free replacement.

    He mentions several times how Yeti won't send him free bushings so that he can do some "testing". He apparently makes tools to help people replace their own bushings? If I was Yeti, I wouldn't have any interest in helping a 3rd party make a tool that undercuts their own tools AND their dealer network. If you want to make a tool, fine - but don't ask for free samples.

    Owning a micrometer and a lathe don't make you an advanced composites engineer. They don't even necessarily make you a machinist. All they do is make you a guy with a micrometer, a lathe, and unfortunately - a video camera and internet access.

  85. #85
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    Op brought it to the Web, publicly calling out the company and specific employees for a reason. He started off friendly; after he didn't get what he wanted, his attitude went South. He then started web-blasting them. Not cool imo.



    ..edited..
    I'd hit it, but I bruise like a peach.

  86. #86
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    Quote Originally Posted by BDKeg View Post
    so basically you wanted to slander the company on the internet because the crash replacement wasn't sufficient in your eyes? I guess I just don't understand the logic there and how that is going to work in your benefit.
    This was not my intension at all, I have been going around with Yeti for months now since the bike was new , And I have seen others wronged by Yeti also , there has to be somebody stand up and hold a company responsible when they sell a high end defective product and do not stand behind it .

    Like I said in a earlier post, ( This will make Yeti change who is doing their carbon and this will change the way Yeti treats customers on warranty work ).

    This will make it better in the future for all involved , this is a wake up call for the owners of Yeti to make policy changes as well as employee changes in order to grow bigger and become stronger and keep people happy .

    This is not Slander , this is the TRUTH ( big difference )

    I did not ask or want to be this guy , I was forced into this situation .

    I could turn the videos off and lock down this thread if Yeti would do the right thing , and then I would praise Yeti for coming through and doing what they should have done in the first place .

  87. #87
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    Quote Originally Posted by kelstr View Post

    I could turn the videos off and lock down this thread if Yeti would do the right thing , and then I would praise Yeti for coming through and doing what they should have done in the first place .
    Dude, that's modern day blackmail.
    I'd hit it, but I bruise like a peach.

  88. #88
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    Quote Originally Posted by kelstr View Post
    I will get ahold of "Chris Conroy" the President / GM of Yeti and have a talk with him , and see if he approves with JP's behavior .
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  89. #89
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    I've not been influenced by anything in this thread. I like my Yeti, just like I like my Transition, and liked my Iron Horse, and my Trek, etc...

    I may have an issue one day. Maybe it will go well, maybe it won't. Nobody can bat 1000.

    It's not like Yeti told this guy to fvck off or anything. They just didn't bend over backwards far enough to the liking of the OP.

    If the OP thinks he'll be guaranteed better service from another company, good luck to him, but it sure sounds like a recipe for disappointment.

  90. #90
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    Quote Originally Posted by bpnic View Post
    Op brought it to the Web, publicly calling out the company and specific employees for a reason. He started off friendly; after he didn't get what he wanted, his attitude went South. He then started web-blasting them. Not cool imo.
    OP should quit while he's behind.

    Total train wreck of a thread.
    303 WC

  91. #91
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    Quote Originally Posted by kelstr View Post
    I did not ask or want to be this guy , I was forced into this situation .

    I could turn the videos off and lock down this thread if Yeti would do the right thing , and then I would praise Yeti for coming through and doing what they should have done in the first place .
    uh yea, what you're mentioning is pretty much extortion. In the real world people don't solve problems this way...unless of course you're in organized crime.

    why don't you take it back to your LBS like a big kid and communicate/find a solution this way, unless the LBS said you crashed it as well and you didn't like what you heard. Is it possible to repair the carbon fiber on the triangle instead of paying for a crash replacement?

  92. #92
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    Quote Originally Posted by bpnic View Post
    Dude, that's modern day blackmail.
    Its not extortion , its getting a warranty honored .

    Quote Originally Posted by BDKeg View Post
    uh yea, what you're mentioning is pretty much extortion. In the real world people don't solve problems this way...unless of course you're in organized crime.

    why don't you take it back to your LBS like a big kid and communicate/find a solution this way, unless the LBS said you crashed it as well and you didn't like what you heard. Is it possible to repair the carbon fiber on the triangle instead of paying for a crash replacement?
    The bike shop actually did explain to Yeti that it should be warranty several times , but Yeti chose to focus on the rock chip on the bottom of the chain stay, and not cover their defective part , and it obvious JP did not do any research on this case .

    I worked with the shop back and forth ( great shop actually ) and Yeti still would not make it right.

    Nobody likes a company that does not honor their warranty , if it happened to you you would feel the same way .

  93. #93
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    Quote Originally Posted by forkboy View Post
    Not many, and not much.

    There are always people who want something for nothing.

    It's really a pretty typical scenario, if you are in customer service.
    First:
    People fabricate long, involved stories about how damage happens.
    Then:
    People try to turn their mistakes around. Make it sound like you caused it.
    Finally:
    People try to tell you how you're going to lose your job, how they pay your salary, blah blah blah.

    As I see it, Kelstr isn't giving up on Yeti. He's still trying to get something for nothing. If he had really given up on Yeti, he wouldn't have started this thread. He wouldn't be spending countless hours making videos and trying to publicly bully Yeti into sending him a free replacement.

    He mentions several times how Yeti won't send him free bushings so that he can do some "testing". He apparently makes tools to help people replace their own bushings? If I was Yeti, I wouldn't have any interest in helping a 3rd party make a tool that undercuts their own tools AND their dealer network. If you want to make a tool, fine - but don't ask for free samples.

    Owning a micrometer and a lathe don't make you an advanced composites engineer. They don't even necessarily make you a machinist. All they do is make you a guy with a micrometer, a lathe, and unfortunately - a video camera and internet access.
    I see this as Kelstr is trying to get what he thinks is the correct and fair solution to his bike issue. Has Yeti even seen this rear triangle in person? I certainly believe that before Yeti would send out any type of no charge warranty replacement they would need to see the part/bike in person. I don't believe Yeti would send a new frame or part free of charge based on what a dealer says they should do. If that were the case Kelstr would already have a new triangle. What dealer wouldn't use that as an opportunity to build a lifelong relationship with a customer, especially in a situation like this. Yes dealers have a responsibility to the brands they carry, in some cases legally binding responsibilities, but they also have the choice to take care of their customers to the best of their ability.
    How can any of us on here give an opinion of what the cause of the damage to the rear triangle if we have not seen it? Some have voiced their opinions of what the cause is while they have not seen the problem without the filter of the internet.
    As for Kelstr's tool building, I doubt he would need an extra bushing or bearing to design a tool to service it. He certainly wouldn't be undercutting Yeti's dealers as Yeti sells bearing kits, tools, shirts, hats etc. direct to the consumer.
    Some of you might not use the internet as a way to call out a company on a situation you feel was handled poorly, but welcome to the 2010's is happens all the time. IMO you almost owe it to a company to say thanks when they treat you right and let them know when feel wronged by them. Anybody out there ever buy a large item like an appliance without looking at the product reviews online?
    Whatever happens with this you can bet one thing is for sure. Yeti is going to have a new policy on addressing customer service complaints via online forums. Which is a poor practice in the first place.
    you can get passed a dog... nobody fuks with a lion

  94. #94
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    Quote Originally Posted by BDKeg View Post
    uh yea, what you're mentioning is pretty much extortion. In the real world people don't solve problems this way...unless of course you're in organized crime.

    why don't you take it back to your LBS like a big kid and communicate/find a solution this way, unless the LBS said you crashed it as well and you didn't like what you heard. Is it possible to repair the carbon fiber on the triangle instead of paying for a crash replacement?
    What are you talking about???? CB did this same thing with CBMR to ensure airlines would fly into Gunni in the winter.
    you can get passed a dog... nobody fuks with a lion

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    Meanwhile in the Santa Cruz forums, you'll find a guy who bought a Tallboy LT used and is getting a frame replaced for free because the clearance was off in the rear suspension. That's the competition. Also, he dealt directly with SC on the issue.

    Edit: Alloy not carbon, and wrong on the frame issue

  96. #96
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    Quote Originally Posted by BDKeg View Post
    so basically you wanted to slander the company on the internet because the crash replacement wasn't sufficient in your eyes? I guess I just don't understand the logic there and how that is going to work in your benefit.
    maybe....just maybe.....did ya ever think he was telling the truth?
    you can get passed a dog... nobody fuks with a lion

  97. #97
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    Do you work for yeti? Seem to be a little to partial....

  98. #98
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    Do you work for yeti? Seem to be a little too partial BDKeg

  99. #99
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    Until your frame cracks and they offer crash replacement? Will you feel the same about the company at that point? Can you be honest?

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    Quote Originally Posted by bpnic View Post
    Dude, that's modern day blackmail.
    I disagree. It's called freedom of speech. Look it up.

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