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  1. #1
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    No more Yeti for me .

    You guys know I loved my 95C, when it was new the bike was really stiff and worked well , ( once I installed the Pike fork and valved the rear shock to work, then I was really in love ).
    After a few rides I started having issues with the paint on the bike chipping this happened while riding on the street for 2 months as I was recovering from a car accident. I called Yeti and described the chipping from frame flex because the bike had never been down as I was riding only on the street. I got no help from Yeti and in fact they really did not want to talk to me at all on the phone , they were very short and rude and did not care at all.
    Then 2 months ago I started getting a major amount of flex in the main frame and in the rear triangle ( it was obvious my frame set was week )
    thats why all the chipped paint and cracking around the aluminum mounting boss.
    I got ahold of Matt Fisher in warranty again and he really did not care one way or the other , told me to take the bike to a Yeti dealer which I did. The dealer saw the paint flaking off the frame and called yeti and yeti said it looks like crash damage on the rear section and possibly a crack and would provide no warranty. Yeti knew about the paint chipping off my bike months ago yet the are using it as an excuse now not to warranty my frame and rear section that flexes. I really feel like I was thrown under the bus and blackballed by Yeti.

    So Matt Fisher turned down any warranty but he said he would replace the crashed rear section for me for $600 dollars and said nothing about the frame .

    So I got about 7 months use out of the best bike that Yeti makes and I have no warranty help on a defective frame set.

    Thats a $3K Frame paper weight in my opinion .

    So I just wanted to let you guys know that Yeti does not take care of all their customers , I know there is a lot of you guys on the 66C and the 95C that got new frame sets for some of theses same issues I currently have but Yeti will not even return my e-mails at this point. I would really like Yeti the be a standup company the way Niner, Specialized and Santa cruz does with frame warranty issues. I had every expectation that if I had a true warranty problem I would get honest help but that has been far from the reality with Yeti. This in now a matter of principal and I would ideally like Yeti to stand behind their product. I am attaching a video showing the flex and the way I rebuilt the bike and tested for the flex.

    I also talked to another Yeti dealer in AZ that agreed with me and said that Yeti was really difficult to work with on warranty issues and he would not sell them any more because of their bad customer service .

    So I have been Demoing other bikes again getting ready to buy another bike to replace this 7 month use bike . ( actually I will need two bikes now )

    It looks like Im down to the Niner Rip 9 , the Specialized Enduro 29 and the Santa Cruz Tall boy LTC.

    I will still be on here because you guys are some good friends,... and bear I am working on your Yeti Tools now , I have not forgot about you

    <iframe src="//player.vimeo.com/video/87892499" width="500" height="281" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe> <p><a href="http://vimeo.com/87892499">Yeti SB95C Flexi Flyer</a> from <a href="http://vimeo.com/user7045432">kelstr</a> on <a href="https://vimeo.com">Vimeo</a>.</p>

  2. #2
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    Your move Yeti.
    konahonzo

  3. #3
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    wow, never heard of yeti being such a lack luster of a company with their customers. I hope the fix this problem for you. I just got my hands on one of the few last 66c from them and currently building it up, waiting for parts, and hope I get no flexing and chipping like your frame did. If it does they better warranty it especially I just got the frame.

    Good luck and I'll spread the word and hope Yeti does something productive for you.
    .Hoog just texted me and said it's "Surface area to G2 tangential force vector ratio optimization. "

  4. #4
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    *Edited because I was wrong*

    Yeti handled mine in a way that made me a customer for life, but that was back when Nate handled claims. He was awesome; hopefully he moved up and not out. Like you, I don't have a Yeti dealer within several hours either.

    Either way, I'm (Now un)subscribed. Good luck.
    Last edited by bpnic; 04-03-2014 at 09:41 AM.
    I'd hit it, but I bruise like a peach.

  5. #5
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    No more Yeti for me .

    Doesn't look crashed at all in that video... Very interested to see the outcome of this.

    Extremely poor form for just brushing you off.

  6. #6
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    I'm really sorry to see this, it's very unfortunate.

    But like the man says, "if the bike ain't right it's not worth fighting - find the right bike"

    Eventually JP will notice this and I'd be surprised if he *doesn't* have something to say, privately at least, but it's still poopy.

    *and thanks.

  7. #7
    oot & aboot in Colorado
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    No more Yeti for me .

    Kelstr: I'm very saddened to see this. You've been an SB95c evangelist since day 1. I've learned a vast amount from you and your videos.

    I personally would really appreciate it if you keep us up to date on what is causing all of the flex (when you figure it out). I weigh 75 pounds more than you do so it has me worried! My bike was one of the very first that were in the original air shipment.

    I hope Yeti is listening. It is apparent from your videos that you are more than diligent (they would be remiss if they did not go through your vimeo channel and watch all of the videos you've posted for us in the SB95c thread over the past year). .

    Cheers and thanks.


    .mobile

  8. #8
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    wow never heard of this before. Definitely crazy that the tire will rub on the triangle when pedaling, wtf?!

    Hope you get this resolved with Yeti.

  9. #9
    Int'l Sales Mgr. - Yeti
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    Hey guys-

    I'm going to try to get some more info on this today and move things in a positive direction, but just wanted to comment on one thing quickly...

    The OP seems very disappointed that Matt Fisher did not reply to several of his personal emails/calls. One thing to understand here, guys - we sell well over 10,000 bikes in a year, and our warranty department has a staff of one guy - Matt. We all wish that wasn't the case, but unless you want to shell out a lot more for each bike to pay for additional staff, the situation is what it is.

    So what's the solution? We work very hard to vet and recruit the best possible dealers worldwide. They are in place and educated on our products to handle exactly this sort of issue, and that's why our warranty policy states very clearly that our customers need to run their warranty and service requests through their shop. It truly sucks if you don't have one within X number of hours of your house, but what do you propose as a solution? Clearly, expecting Matt to personally deal with every single customer we sell bikes to worldwide is not feasible.

    For my part, I do my best to chime in on MTBR and other forums when I get a moment, but again, I'm a one-man staff to handle roughly half of Yeti's annual sales (my sales territory is every country in the world except the USA). Just as I come on here and try to help in my 'free time', so does Matt try to help the occasional customer one-on-one in his 'free time', because we care about our brand and feel a strong sense of gratitude to our customers.

    I realize not every case is going to be handled to each of your satisfaction, and everyone's going to want something a little different, but I think it all has to start with a reasonable understanding of the situation, realistic expectations of service, and the following of the protocol we lay out very clearly in our warranty documentation.

    Again, I'll try to provide more info when I have it (and have some 'free time').

    JP
    Yeti Cycles// Ride Driven

    Please Email rather than PM: johnp AT yeticycles DOT com

  10. #10
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    Matt's been very helpful to me. Gives the impression of being everything I want from Yeti - caring, knowledgeable, helpful.

    YMMV
    303 WC

  11. #11
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    If Yeti does sell that many bikes, then maybe the warranty department should be more than one person. As to the cost of that, the way I see it Yetis already have a price premium, so you are looking for that service.

    FWIW, my warranty service (x2 on my 5) was great, no complaints. But I did get impression that the way to go was through dealer, not contacting Yeti directly.

    Kelstr - genuinely sucks about your bike. I know early on you were a big fan. But I gotta think that video of you modifying pivot shafts isn't going to help your case. Was the bike always flexy?

  12. #12
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    Quote Originally Posted by chunkylover53 View Post
    If Yeti does sell that many bikes, then maybe the warranty department should be more than one person. As to the cost of that, the way I see it Yetis already have a price premium, so you are looking for that service.
    Honest question - where would you recommend we cut back to afford this sort of thing? It's not like we're burning money someplace else, and I can assure you no one's getting rich around here ... I offer up my 1996 Toyota T100 with 225,000 miles as Exhibit A, and my 2013 W-2 as the smoking gun.

    Quote Originally Posted by chunkylover53 View Post
    FWIW, my warranty service (x2 on my 5) was great, no complaints. But I did get impression that the way to go was through dealer, not contacting Yeti directly.
    Glad to hear you were well taken care of. And I'm also glad you got the impression that you were supposed to go through a dealer, as that's literally the only way we can process a warranty claim.

    Cheers,

    JP
    Yeti Cycles// Ride Driven

    Please Email rather than PM: johnp AT yeticycles DOT com

  13. #13
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    Kelstr, hope the problem gets resolved for you. JP is right though, that going through the LBS is the way to go. My LBS handled everything with Yeti/Matt when it came to my fork and it was a non-issue for me. IMO, your LBS should clearly see the frame flex and send it back due to that problem. IMO, the LBS should take charge of this.
    The Mtn Bike App --> http://mtbphotoz.com

  14. #14
    Int'l Sales Mgr. - Yeti
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    All-

    I had a lot of back and forth with Matt this morning about this issue.

    Anyway, suffice it to say that there's a lot to this story that is untold by the original post and video. And while it's always fun to watch a good ol' internet fight break out, on behalf of Yeti, I'd rather take the high road here, and just apologize that we did not meet Kelstr/Kelly's expectations and wish him all the best.

    In Matt's personal defense, he showed me a time/date-stamped email transcript of more than 10 messages he sent to Kelly answering every question that was asked. I find it hard to believe that someone would be less than truthful when posting about a bad customer service experience on the internet, so I'll give Kelstr the benefit of the doubt here and assume he must have a hyperactive spam filter that prevented these messages from being delivered.

    At the end of the day, we're proud of our reputation for superb customer service, and countless emails, phone calls, and posts in these very pages support this claim. In this particular instance, we went well beyond our contractual warranty obligations and made offers that were not accepted. That's a bummer, but we respect the customer's decision and wish him well in the future.

    Peace guys,

    JP
    Yeti Cycles// Ride Driven

    Please Email rather than PM: johnp AT yeticycles DOT com

  15. #15
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    Quote Originally Posted by John P. View Post
    Anyway, suffice it to say that there's a lot to this story that is untold by the original post and video.
    I had a feeling that this was the case

  16. #16
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    This is getting good
    konahonzo

  17. #17
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    Quote Originally Posted by John P. View Post
    I find it hard to believe that someone would be less than truthful when posting about a bad customer service experience on the internet,
    Bwahahahah.
    So... you're new to this whole "internet" thing?

  18. #18
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    Has anyone else experienced this flex? Not going to point fingers or blame etc, but while kelstr's machining skills are impressive, I could see how his possible tinkering could plausibly end with some unforeseen issues. Again, I've much appreciated kelstrs contributions here, they definitely helped me make my decision to buy my SB95c, but in an effort to not freak myself out here after picking up my bike two months ago, I'm trying to be cautious and careful before I reach any conclusions here. That said, I'm paying close attention to this thread.

  19. #19
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    Sorry to see you go Kelstr, I hope we do get to ride together one day though!

    All the best and although I'm surprised that it didn't work out initially, I hope you can find some sort of solution as, I myself, have had nothing but great things to say about my dealings with Yeti and their warranty department.

  20. #20
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    What is the problem with these frames that necessitates getting into a warranty claim in the first place?

    Honestly, I would like to know - I'm due for a new frame soon and the SB95 is definitely on my list.

    I see the OP obviously has pretty bad flex issue with the rear triangle but what is the cause of it?

  21. #21
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    Sorry you're having issues OP.

    I personally have had a good experience with Yeti customer service when it came to a warranty issue with my fork on my 575. Again though, I went through my LBS here that I purchased the bike from and everything was handled quickly and painlessly.

    Hope you get it figured out!
    Ride: 2016 Yeti SB5.5c
    Retired: 2014 Yeti SB66AC

  22. #22
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    Quote Originally Posted by BDKeg View Post
    I had a feeling that this was the case
    Almost always is, two sides to everything.

  23. #23
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    Quote Originally Posted by (Tom) View Post
    What is the problem with these frames that necessitates getting into a warranty claim in the first place?

    Honestly, I would like to know - I'm due for a new frame soon and the SB95 is definitely on my list.

    I see the OP obviously has pretty bad flex issue with the rear triangle but what is the cause of it?
    I'm happy to say (but gutted for Kel!) that mine does not do this, I know, I just ran into my garage to check in a state of panic! The SB95c is probably the most stiff bike I've owned and ridden.

    My personal experience was a freak case of flaky lacquer which was handled quickly and efficiently by Yeti and the UK importer. It was not the same issue as Kelstr has experienced, it was a one off and I couldn't be happier with the results.

  24. #24
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    Quote Originally Posted by John P. View Post
    All-

    I had a lot of back and forth with Matt this morning about this issue.

    Anyway, suffice it to say that there's a lot to this story that is untold by the original post and video. And while it's always fun to watch a good ol' internet fight break out, on behalf of Yeti, I'd rather take the high road here, and just apologize that we did not meet Kelstr/Kelly's expectations and wish him all the best.

    In Matt's personal defense, he showed me a time/date-stamped email transcript of more than 10 messages he sent to Kelly answering every question that was asked. I find it hard to believe that someone would be less than truthful when posting about a bad customer service experience on the internet, so I'll give Kelstr the benefit of the doubt here and assume he must have a hyperactive spam filter that prevented these messages from being delivered.

    At the end of the day, we're proud of our reputation for superb customer service, and countless emails, phone calls, and posts in these very pages support this claim. In this particular instance, we went well beyond our contractual warranty obligations and made offers that were not accepted. That's a bummer, but we respect the customer's decision and wish him well in the future.

    Peace guys,

    JP
    JP,

    Respectfully, I appreciate the dialogue but Matt DID NOT answer all of my emails and that was a large part of my frustration. My integrity is very much in tact in being honest as to my side of the story. I also have all copies of emails. I will also take the high road and not even say how I feel about my integrity being impugned over falsehoods. I am in no way shape or form trying to start an internet war. I would just like a fair resolution. I am a dedicated mnt biker that feels that he has been thrown under the bus and blackballed to resolve a legitimate warranty issue.

    On two occasions, my bike was in the LBS for review of the warranty issue. I must have a misunderstanding of your contractual warranty obligations. I was told by the LBS message conveyed by Matt that the paint flake on the rear triangle was caused from a crash and for $600.00 I would be sent a new rear triangle. My warranty issue is flex in the switch pivot portion of the frame and the rear triangle.

    The offers that were made and not accepted would not have fixed my bike. That to me is unacceptable. I am glad to hear that others are getting premier customer service and are happy but unfortunately that has not been my experience as of yet. Thank you JP for responding and hearing my concerns

    Kelly

  25. #25
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    No more Yeti for me .

    Eye opening thread. I would have assumed that if you pay for a premium frame you would expect premium service not to have your integrity questioned.

    Extremely poor form.

  26. #26
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    Quote Originally Posted by chunkylover53 View Post
    If Yeti does sell that many bikes, then maybe the warranty department should be more than one person. As to the cost of that, the way I see it Yetis already have a price premium, so you are looking for that service.

    FWIW, my warranty service (x2 on my 5) was great, no complaints. But I did get impression that the way to go was through dealer, not contacting Yeti directly.

    Kelstr - genuinely sucks about your bike. I know early on you were a big fan. But I gotta think that video of you modifying pivot shafts isn't going to help your case. Was the bike always flexy?
    I am still really impressed with the 95 and love the way it works ( without the flex of course )

    I built the bike back with all OEM parts and no mods what so ever because I knew I had a frame set problem and wanted it all as designed

    I did the work because I wanted it all correctly done , this does take special tools and lots of care that shops do not have , and the SB bikes also have a very special "Torque" procedure on assembly that most shops have not seen before , I videoed the rebuild and the "Torque procedure" so I had proof that it was all OEM and all done according to the Yeti procedure

    I am seeing now that the bike would really benefit from Two Bearings in the switch axle like the 66 has , I was thinking out loud of making a better bushing , but now I see that a duel bearing set up would be the better bet .

    When I mod one with the 6809 bearing in the left side like the 66 I will video it , the dual bearing will really take the twist and walking out of the switch axle and make the bike smoother and stiffer

  27. #27
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    Quote Originally Posted by Just J View Post
    Sorry to see you go Kelstr, I hope we do get to ride together one day though!

    All the best and although I'm surprised that it didn't work out initially, I hope you can find some sort of solution as, I myself, have had nothing but great things to say about my dealings with Yeti and their warranty department.
    I won't ever leave Just J, I love you guys in the Yeti forum , and we will ride together some day

  28. #28
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    It seems to me like this is that unusual case where two parties were acting in good faith but neither believed the other was doing so. I hate to see somebody like Kelstr shortchanged because he seems like a very thoughtful, well meaning and honest person. In fact, even though he is acting friom the frustration of having a faulty bike, he continually complements the same bike and even marvels heat how good a manual YETI produced in another video. At the same time, YETI has proven over the years to be a great company that cares profoundly about Mountain Biking and the people that practice the sport. JP in my view represents those values well in the many posts where he tries to help YETI owners.

    I wish Kelstr did not have to go through this. It only proves that a good customer and a good company does not necessarily mean a good experience for the buyer. I hope sincerely that this does no hapen to Kelstr again and that YETI does not have many of these situations because fair or not it can hurt the brand a bit with some of its loyal followers.

    I, for one, am ecstatic with my new SB66c and could not be happier with the company that produced it. It is just too bad that is not the experience Kelstr has had, he seem to be the kind of guy that deserved better.

    My 0.2 cents.

  29. #29
    oot & aboot in Colorado
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    Kelstr: In your opinion, where/what is the play/flex coming from/being caused by?

    cheers,
    Ed

  30. #30
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    Bummer about your troubles. That thing looks like an over-complicated POS.
    whatever...

  31. #31
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    Quote Originally Posted by steadite View Post
    That thing looks like an over-complicated POS.
    Actually, it's not.

    But, if given enough time, I'm sure someone could explain it to you.
    I'd hit it, but I bruise like a peach.

  32. #32
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    [QUOTE=marc.t;11079001]Has anyone else experienced this flex?

    I have on mine. I have 2 other bikes (non carbon/26er) 2004 Enduro and 2012 Safire (wife's) and on the safire there is very little flex. Non on the enduro. I am no engineer but I assume that the chainstays being longer can contribute to the flex. Wish YETI engineers had an explanation. Maybe is part of the design.

    has anyone else checked their bike (non yeti) and see if they can mimic the same flex?

    PS: By the way, I have no complaints on the bike. It is an awesome steed capable of anything that you can trow at it. Keep the great bikes coming out.
    Last edited by FIKO; 03-22-2014 at 10:15 AM. Reason: FORGOT To ADD SOMEHTING

  33. #33
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    Yup like I said, I tired last night and nothing. I'm 220lbs.

  34. #34
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    Yup like I said, I tired last night and nothing. I'm 220lbs.[/QUOTE]

    Guess is a 1st batch issue (defect). I am going to contact the dealer ans see what they say. Maybe they have a fix for it.

    Thanks Just J.

  35. #35
    oot & aboot in Colorado
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    Quote Originally Posted by FIKO View Post
    Guess is a 1st batch issue (defect).
    I do not think that is the case. I got one of the first bikes. They had a small air shipment sent over originally and my LBS went and picked my bike up from Yeti for me and I had it the next day (Yeti HQ is local).

    I weigh over 220lbs as well and so far I've not seen any flex in my bike at all.

    Someone mentioned Kelstr did some pivot modifications? Is that what caused the issue? I really don't understand when watching the video where the flex is coming from?

  36. #36
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    In the video the wheel is rotating top-to-the-right and front-to-the-left, which would amongst other things push the tire into contact with the inside left chainstay (assuming the tire was fat enough or the flex far enough).

    This, simply induced by pedal-torque.

    I've run some pretty phat tires on my 95a (like the 2.35 Hans Dampf) and never rubbed the chainstay like that. Rubbed the seat tube on bottom-out, yes. Sideways? No.

    I could see that this flex could happen if the two sides of the Switch were rotating separately, but that would require them not being bolted together both internally (there's a bolt that pulls the switch halves together) and via the lower pivot thru-bolt (which snugs the rear triangle to the switch thru the small bearings).

    I have a hard time believing a competent mechanical engineer would allow that for any mod, but I guess it's possible. Based on the length of the chain-stays I'd think it would not take a lot of flex at the Switch to allow that.

    If the flex isn't happening at the Switch (or via other pivot mounts being loose) I just can't see the flex happening within the rear triangle itself without a major defect.

    Like a crack.

    No clue from this end of the internet which opinion to take though.

    Real bummer though.

  37. #37
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    Quote Originally Posted by bear View Post
    In the video the wheel is rotating top-to-the-right and front-to-the-left, which would amongst other things push the tire into contact with the inside left chainstay (assuming the tire was fat enough or the flex far enough).

    This, simply induced by pedal-torque.

    I've run some pretty phat tires on my 95a (like the 2.35 Hans Dampf) and never rubbed the chainstay like that. Rubbed the seat tube on bottom-out, yes. Sideways? No.

    I could see that this flex could happen if the two sides of the Switch were rotating separately, but that would require them not being bolted together both internally (there's a bolt that pulls the switch halves together) and via the lower pivot thru-bolt (which snugs the rear triangle to the switch thru the small bearings).

    I have a hard time believing a competent mechanical engineer would allow that for any mod, but I guess it's possible. Based on the length of the chain-stays I'd think it would not take a lot of flex at the Switch to allow that.

    If the flex isn't happening at the Switch (or via other pivot mounts being loose) I just can't see the flex happening within the rear triangle itself without a major defect.

    Like a crack.

    No clue from this end of the internet which opinion to take though.

    Real bummer though.

    You are really on the money bear , basically the bike has two issues that account for this movement .

    The frame flex in the bottom bracket area is allowing the Switch axle assemble to have .020 thou of "rocking" movement in it ( .020 thou x the 18" long rear section =.36 of an inch movement to the right the rear section gets pulled over under chain torque )

    Then the Rear section it self has developed a twist in it where it is popping the paint off and it is starting to fail right there causing the twist you see in the rear section .

    Add the main frame flex also into this equation and you get this ugly movement deflection in the rear of the bike .

    I knew I had a Frame set problem so when I rebuilt the bike I used all OEM parts and correctly assembled the bike according to Yetis spec and shot the video of it as a truthful account of the work done.
    I wanted Matt from Yeti to just send me acoupple bushings so I could play with it but he did not return my e-mails on this issue so I had to buy the Yeti $150.00 kit that was not necessary , ( I just needed the Yeti bushing because all the bearings are easy and cheep to source out ......$30.00 )

    So the bike has not ever ben modded , I do feel a stiffer wider "bearing bronz bushing" would hold up better and be stiffer, but in all reality if I ever was to mod the 95 I would bore the left side out and add the 6809 bearing like the SB66 has

  38. #38
    oot & aboot in Colorado
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    Kelstr: thanks for the more info

  39. #39
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    Yes, interesting, but agree the OP despite some solid garage skills likely did not impress Yeti with his R&R of the rear triangle. I watched a good bit of the video but surprised he wasn't able to find that large of a problem with the bike assembled. I semi-pro car mechanic on the side and have done a fair amount of front end work on cars, and if there is play in suspension you can usually put a hand on the parts in question at the joint and you will be able to "feel" slop in joints as you move stuff. should have been able to even use a dial indicator which a guy like the OP would probably have laying about. Slop in a bearing area should be able to be figured out by trying to isolate the problem. I was curious he was able to find higher IBEC bearing but wasnt' sure he used when reassembled. Bearings in such a fairly high stress location can wear and the wear will not be readily apparent w/o a load applied. I had a AC compressor bearing that seemed pretty decent w/o a load but with a load would make a horrible moaning noise. The best design for Yeti would have been needle bearings (assuming ball bearings were used) to deal with the loads.

    I'd like to know exactly the dealer said and what Yeti said about the claim with the dealer. Too bad the OP lives pretty far from a dealer, I guess one lesson learned is not to buy stuff that is unsupported locally.

  40. #40
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    Quote Originally Posted by Geek View Post
    Kelstr: thanks for the more info
    Im sure there were not many of these out there , but I unfortunately got one .

    And if you want to know whats even funner than that , I Demoed the Santa Cruz TBLT last weekend and this weekend and I really liked the bike very much , but after my ride today I took my SB95C out and did the same exact ride on my deflecting Yeti , and my dam Yeti climbed better (I have learned to anticipate the flex on the really hard out of the saddle efforts) it descended better , and I ran the whole course faster and am still in love with the dam thing .

    I really try to fault the dam bike but when something works really good even when its not 100% you gota give kudos and tip your hat and be in awe

    It just still shows me how good this dam thing really is .

  41. #41
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    Quote Originally Posted by FIKO View Post
    Yup like I said, I tired last night and nothing. I'm 220lbs.
    Guess is a 1st batch issue (defect). I am going to contact the dealer ans see what they say. Maybe they have a fix for it.

    Thanks Just J.[/QUOTE]

    No problem. I didn't notice any flex on my first 95c either, that was from the first batch.

  42. #42
    Chilling out
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    Kelstr, I have an unused bushing from a 95a kit ...

    Sent from my Nexus 7 using Tapatalk

  43. #43
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    I've noticed some flex, but not sure if it's out of spec on mine
    Last edited by some dude; 03-23-2014 at 01:48 PM.

  44. #44
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    Quote Originally Posted by bear View Post
    Kelstr, I have an unused bushing from a 95a kit ...

    Sent from my Nexus 7 using Tapatalk
    Thanks bear , I do not need one now , I just wanted Yeti to kick me one or two out so I could do the rebuild and testing on my bike without buying their $150.00 kit , because I knew the bike had a frame set material problem but I had to go through the rebuild process in order to rule out the bearings,bushing and switch axle and to correctly diagnoses and show that the problem was still there .

    I knew there was no way a bike shop was going to do this correctly and keep track of exactly what and how everything was done , and the bike shops do not have a holding fixture or a way to build tools and or dial indicators to really locate and document where the movement was before the rebuild and after .

    So I did this to try and help yeti understand what was going on and that this needs to be addressed .

    But I appreciate the offer and make sure you save that bushing

    P.S. I almost have your Yeti tools done and I have been making a video of it and I should have it up tomorrow I hope .

  45. #45
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    Kelster has Yeti stepped up and done the right thing yet? It seems to me that trying to knock your integrity isn't making them look very good at this point.

  46. #46
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    I've had both good and bad experiences with Yeti. Sometimes they have been excellent but on one occasion I ended up forking out for a CR frame when being realistic I should not have.

    Clearly Kelstr knows what's he's doing but to the letter of the law he has invalidated his warranty. There are a number of jobs I don't do on my bikes for this reason until it's out of the warranty period even though I know what i'm doing. Yet overall we don't know the full story and possibly you've been forced down this route by being stonewalled?. Ultimately I'd say the bike is dangerous to ride, surely handling is compromised and the chance of frame failure is much higher than you would reasonably expect..?

    I get it, these bikes are a luxury product and many people do extend themselves to buy one. I've seen Yetis on cars where they are worth 5X + the car so you can understand when things go wrong it must be a big disappointment especially if they have issues and feel abandoned. some people save for years for their dream bike or finance themselves significantly...

    Ultimately it's utterly irrelevant how many staff they have, their pay scales, what car they drive etc.. so what? that's just excuses.... you've spent a great deal of money and are therefore being tempted into riding a potentially dangerous bike.... I don't know the full history and Yeti could be in the right.... but personally IMO they should just warranty it and protect a customer.

    Ohh just a simple thing but your sure your putting the switch together properly - Bolt 15 (from the 2013 95C manual P28 on the Yeti website) that locks the two sides of the switch links together (part 8 & 9). On the 66 its possible to incorrectly screw it in from the part 8 side.. or miss it out all together.... very simple but worth a double check.

  47. #47
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    Kelstr, I recently had to rebuild my 95a switch, bushing, bearing, and bushing half of axle. Lbs was able to order all of these parts individually and it was much cheaper than buying the kit. Part numbers are in the manual. I haven't been happy with how easily water gets into the switch.

  48. #48
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    Quote Originally Posted by ktm520 View Post
    Kelstr, I recently had to rebuild my 95a switch, bushing, bearing, and bushing half of axle. Lbs was able to order all of these parts individually and it was much cheaper than buying the kit. Part numbers are in the manual. I haven't been happy with how easily water gets into the switch.
    The only two things I haven't found alternative sources for are the bushing the quad o-ring, if someone has sources for those they can share that'd be great.

  49. #49
    Int'l Sales Mgr. - Yeti
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    Quote Originally Posted by RocketMagnet View Post
    Ultimately it's utterly irrelevant how many staff they have, their pay scales, what car they drive etc.. so what? that's just excuses.... you've spent a great deal of money and are therefore being tempted into riding a potentially dangerous bike.... I don't know the full history and Yeti could be in the right.... but personally IMO they should just warranty it and protect a customer.
    I swore to myself I'd ignore this thread and move on, but when our name starts getting dirtied because people are misinterpreting things, I guess I feel like I have to jump in.

    1. I mention the things about small staff/cars/etc. to demonstrate a point - that our warranty policy is very clear. All claims must go through a dealer because we're too small to handle each customer individually. It's the same reason that we don't sell consumer-direct. Going through a dealer is an easy step to follow, and 99.9% of you do this if/when there's a service issue. I'm not making any excuses, I'm simply pointing out that there's a protocol to follow; and when you decide not to follow this protocol, it shouldn't be surprising that we can't provide the very service that the protocol is in place to ensure. Our bikes are expensive enough, and we don't have a bunch of money lying around to hire more people. I'm sorry that my writing skillz were not clear enough on these issues.

    2. The reason the bike is 'unsafe' is because it's pretty clear that it has been crashed and the chainstay cracked. In our analysis, this is what causes the flex you're seeing (you'll note that the OP mentioned the bike was originally fine, but this flex somehow developed after some riding). Here's a pic of the 'paint flakes' that have been mentioned; note the obvious impact damage on the bottom:
    No more Yeti for me .-10002984_10152296060812629_738663542_n.jpg

    In the end, we offered a very fair deal on a replacement rear triangle. The OP rejected it (his prerogative) and then tried modifying part of his frame to compensate for the flex that was coming from this cracked swingarm. I don't want to question anyone's 'integrity', but I can't imagine there's any part of the frame that can be modified enough to compensate for the flex created by a cracked chainstay.

    Anyway, before the lynch mob gets too lathered up here, I figured everyone would like to know the whole story.

    JP
    Yeti Cycles// Ride Driven

    Please Email rather than PM: johnp AT yeticycles DOT com

  50. #50
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    Quote Originally Posted by John P. View Post

    2. The reason the bike is 'unsafe' is because it's pretty clear that it has been crashed and the chainstay cracked. In our analysis, this is what causes the flex you're seeing (you'll note that the OP mentioned the bike was originally fine, but this flex somehow developed after some riding). Here's a pic of the 'paint flakes' that have been mentioned; note the obvious impact damage on the bottom:
    Click image for larger version. 

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    ...

    Anyway, before the lynch mob gets too lathered up here, I figured everyone would like to know the whole story.

    JP
    Looks crashed or thrashed to me. Thank you for stepping into yet another MTBR drama-fest.

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